presentation about us services services why voiceteam? why voiceteam? contacts contacts
TRANSCRIPT
PresentationPresentation
About UsAbout Us
ServicesServices
Why VoiceTeam?Why VoiceTeam?
ContactsContacts
About Dominican About Dominican RepublicRepublic
Excellent telecommunications infrastructure
Political and macro-economical stability, with
a tradition of democratic governments
Highly developed, tax-free, free zone
business model
Qualified and trained labor
Low operating costs
Attractive financial incentives
Privileged geographic location
The Dominican Republic offers many advantages:
Excellent flexibility and
execution on new projects
Infrastructure designed to
satisfy world-class
customers' requirements
Technical expertise to meet
customers requirements
through IT
About UsAbout Us
Conceived and planned since April 2007
Began operating in October 2008
Expertise in customer acquisition &
up-sell/cross-sell
Infrastructure: Sales Infrastructure: Sales FloorFloor
Infrastructure: Infrastructure: CapacityCapacity
105 positions on the 2nd
floor
120 positions on the 3rd floor
Posible expansion: Posibility
to build a 4th floor for 120
additional positions
Administrative area, plus
training and resting
area/cafeteria on the 1st
floor
Infrastructure: SecurityInfrastructure: Security
Infrastructure: Infrastructure: Information Technology and CommunicationsInformation Technology and Communications
StandardsStandards
Agents:Supervisor Ratio 13:1 Agents:QA Ratio 21:1
PresentationPresentation
About UsAbout Us
ServicesServices
Why VoiceTeam?Why VoiceTeam?
ContactsContacts
Our Services: Our Services: Outbound Service OfferingsOutbound Service Offerings
Appointment Setting
Bilingual Telemarketing
Database Updating and Selling
Spanish Language Services
Telemarketing Lists and Lists for Direct Mail
Telesales to both consumers and businesses
Telephone Surveys
Direct mail follow-up
Debt collection
Information and literature fulfillment
Seminar population
Product promotion
Lead-generation - qualification - management
Up sell - cross sales campaigns
Our Services: Our Services: Inbound Service Inbound Service OfferingsOfferings
Database-Updating and CleansingEvent Registration Lead GenerationHelp Desk Services and Technical SupportInbound Customer ServicesInbound Sales / Order TakingSpanish Language ServicesCatalog ordersConsumer response follow-upDirect mail / TV / Radio / Print / Website responseAnswering serviceInquiry handlingProduct technical information
PresentationPresentation
About UsAbout Us
ServicesServices
Why VoiceTeam?Why VoiceTeam?
ContactsContacts
¿Why VoiceTeam?¿Why VoiceTeam?
PresentationPresentation
About UsAbout Us
ServicesServices
Why VoiceTeam?Why VoiceTeam?
ContactsContacts
