wherefore libraries
TRANSCRIPT
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The Knowledge Economy:The Knowledge Economy:
Wherefore LibrariesWherefore Libraries
Presented to:
Eastern Canada ChapterSpecial Libraries Association
Nov. 22, 2007 Ottawa, Ontario
Albert Simard
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Libraries have a long history…Libraries have a long history…
Librarians have been managing knowledge for about 2,500 years
Library at Alexandria established in 283 BC
Capture and store the worlds knowledge
But…Library of Alexandria – artist’s concept
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Tradition is not enough…Tradition is not enough…
“While they all make varying use of corporate libraries and information systems, few knowledge workers feel that these groups can be relied on for more than a modest amount of their information needs.”
James McGee and Lawrence Prusak
Managing Information Strategically (1993)
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Knowledge EconomyKnowledge Economy
Success based on what you know, not what you own
Value of goods based on knowledge, not material
Creating and using knowledge is the key
Organizations must evolve or become irrelevant
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OutlineOutline
Knowledge AssetsKnowledge Assets
Preserving Preserving KnowledgeKnowledge
Knowledge Knowledge MarketsMarkets
Social NetworkingSocial Networking
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The Evolution of Knowledge The Evolution of Knowledge ManagementManagement
KM Generation
Knowledge Carrier
Type of Knowledge
Implications
1st Artifacts Explicit Infrastructure for acquiring, organizing, sharing & reusing knowledge
2nd Individuals Tacit Individual behavior, capturing & exchanging knowledge
3rd Networks Emergent Network connectivity, group collaboration & synergy
(Patti Anklam, 2007)
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Knowledge AttributesKnowledge Attributes
Knowledge is increasing; half-life is decreasing
Knowledge can be in many places at one time
Knowledge may be permanent or time sensitive
Knowledge is used without being consumed
Selling does not reduce supply nor ability to resell
Once disseminated, knowledge cannot be recalled
Thomas Stewart (1997)
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Explicit KnowledgeExplicit Knowledge
Books, publications, reports
Photos, diagrams, illustrations
Computer code, decision-support systems
Presentations, speeches, lectures
Stories, lessons learned, recordings
Laws, regulations, procedures, policies
Embedded into products
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Tacit KnowledgeTacit Knowledge
AwarenessSkillsMental modelsExpertiseJudgementWisdomCorporate memory
The Thinker - Rodin
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Transferring KnowledgeTransferring Knowledge
Conversations, discussions, dialogue
Questions & answers
Knowledge extraction
Advice, briefings, recommendations
Mentoring, teaching, examples
Presentations, lectures, stories
Documents, books, manuals
Education, training, demonstration
Meetings, workshops, conferences
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OutlineOutline
Knowledge AssetsKnowledge Assets
Preserving Preserving KnowledgeKnowledge
Knowledge Knowledge MarketsMarkets
Social NetworkingSocial Networking
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Knowledge Preservation Knowledge Preservation Value ChainValue Chain
Capture MaintainOrganize RetrieveStore
accessinventory map capacity continuity
Custodian ManagerCodifier ProviderSpecialist
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Capturing Knowledge AssetsCapturing Knowledge Assets
• ObjectivesObjectives
• IdentificationIdentification
• EvaluationEvaluation
• DocumentDocument
• CodifyCodify
• Digitize Digitize
• EnterEnter
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Briefing Note DatabaseBriefing Note Database
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Organizing KnowledgeOrganizing Knowledge
Epistemology
Cognitive approaches
Automated methods
Classification systems
Thesauri, taxonomies
Interdisciplinary issues
Linguistic issues
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Storing Knowledge AssetsStoring Knowledge Assets
• Information technology infrastructureInformation technology infrastructure
• Systems for archiving and managing knowledge Systems for archiving and managing knowledge
• Interface for entry and administrationInterface for entry and administration
• Data warehouse, distributed databasesData warehouse, distributed databases
• Information repository, records managementInformation repository, records management
• Knowledge repository, knowledge map Knowledge repository, knowledge map
• Digital libraries, traditional librariesDigital libraries, traditional libraries
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Retrieving Knowledge AssetsRetrieving Knowledge Assets
Access to knowledge
Browser interface
Search engine
Extraction tools
Manipulation tools
Assembly tools
Retrieval system
Relativity - Escher
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Maintaining Knowledge AssetsMaintaining Knowledge Assets
• Content integrity Content integrity
• System and content security System and content security
• Access to contentAccess to content
• Service standardsService standards
• Migrate technologyMigrate technology
• Life cycle management Life cycle management
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Migrating Knowledge AssetsMigrating Knowledge Assets
PaperPaperPunch cardsPunch cardsPaper tapePaper tapeMagnetic tapeMagnetic tapeComputer disksComputer disksFloppy disksFloppy disksTape cassettesTape cassettesDiskettesDiskettesCD-ROMSCD-ROMS
Gone With the Wind
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OutlineOutline
Knowledge assetsKnowledge assets
Preserving Preserving KnowledgeKnowledge
Knowledge Knowledge MarketsMarkets
Social NetworkingSocial Networking
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A Transactional A Transactional Knowledge MarketKnowledge Market
Supply (Providers)
Demand (Users)
Providers and users connect through a virtual marketplace facilitated by knowledge brokers
Government On-Line; Global Disaster Information Network
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Knowledge Market: AttributesKnowledge Market: Attributes
Price – reciprocity, repute, altruism
Trust – visible, ubiquitous, top-down
Signals – position, education, reputation
Inefficiencies – incomplete information, asymmetry, localness
Pathologies – monopolies, artificial scarcity, trade barriers
Adapted from Davenport (1998)
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Knowledge BrokersKnowledge Brokers
Assist with search and retrieval
Assist in adapting knowledge to user needs
Maintain information repositories
Provide digital infrastructure for exchange
Manage the market infrastructure
Assist with knowledge dissemination
Increase awareness of knowledge availability
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Knowledge Sharing: MechanismsKnowledge Sharing: Mechanisms
Talking (real, virtual)
E-mail (individuals, list servers, distribution lists)
Chat rooms, forums, discussion groups
Communities of interest, social networks
Groupware (teams, working groups)
Symposia, conferences, workshops
Data, information, & knowledge repositories
Libraries (repositories, access, search, retrieval)
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CAB InternationalCAB International
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National Library of CanadaNational Library of Canada
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Canadian Forest ServiceCanadian Forest ServiceLibraries - MetaForeLibraries - MetaFore
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A Digital LibraryA Digital Library
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Digital Libraries: CharacteristicsDigital Libraries: Characteristics
Documents are assembled on the fly
Large collection of digital objects
All types of digital material
Stored in electronic repositories
May be centralized or distributed
Accessible through national networks
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Protecting Common E-DocumentsProtecting Common E-Documents
Organizations (provider & user under one organizational mandate)
Providers (generally not aligned with common good, societal needs and long-term preservation)
Users (preservation tends to be user-centric)
Community archives (most complex) Purpose (historical, cultural, scholarly record)
Legal protection (from liability from open access)
Access rights & restrictions (sustainable business model)
(Donald Waters, 2007)
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OutlineOutlineKnowledge assetsKnowledge assets
Preserving Preserving KnowledgeKnowledge
Knowledge Knowledge MarketsMarkets
Social NetworkingSocial Networking
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Network GovernanceNetwork Governance
Charter – Charter – Members agree to participate in Members agree to participate in achieving common objectives, within a achieving common objectives, within a networknetwork structure, with participant records structure, with participant records and accountability and common rights and and accountability and common rights and responsibilities to property.responsibilities to property.
Nature:Nature: Flexible, dynamic, opportunistic, Flexible, dynamic, opportunistic, synergistic, unpredictable. synergistic, unpredictable. (unstructured, (unstructured, self-organized, maximizes reward)self-organized, maximizes reward)
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Network scaleNetwork scale
Group: Group: few participants; elicit knowledge; few participants; elicit knowledge; unstructured; aggregating knowledge unstructured; aggregating knowledge (knowledge services task group)(knowledge services task group)
Communities: Communities: many participants; share many participants; share knowledge; self-directed; common interest knowledge; self-directed; common interest (organizational IM community)(organizational IM community)
Networks: Networks: massive participants; peer massive participants; peer production; emergent processes; common production; emergent processes; common ownership ownership (Linux developers)(Linux developers)
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Network StructureNetwork Structure
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Network PrinciplesNetwork Principles
OpennessOpenness – collaboration based on candor, – collaboration based on candor, transparency, freedom, flexibility, and transparency, freedom, flexibility, and accessibility.accessibility.
PeeringPeering – horizontal voluntary meritocracy, – horizontal voluntary meritocracy, based on fun, altruism, or personal values.based on fun, altruism, or personal values.
SharingSharing – increased value of common – increased value of common products benefits all participants.products benefits all participants.
Acting GloballyActing Globally – value is created through – value is created through very large knowledge ecosystems.very large knowledge ecosystems.
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Network - ExamplesNetwork - Examples
BlogsBlogs – Individuals can easily publish anything on – Individuals can easily publish anything on the Web without specialized knowledge. the Web without specialized knowledge.
YouTubeYouTube – enables easy publishing and viewing of – enables easy publishing and viewing of video clips on the Web.video clips on the Web.
SlideShareSlideShare – Enables easy publishing and sharing – Enables easy publishing and sharing of PowerPoint presentations on the Web.of PowerPoint presentations on the Web.
InnocentiveInnocentive – A global “Ideagora” where those who – A global “Ideagora” where those who need solutions and those with solutions can meet.need solutions and those with solutions can meet.
WikisWikis – Rapid collaborative development of – Rapid collaborative development of products; anyone can revise anythingproducts; anyone can revise anything
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Network SuccessesNetwork Successes
WikipediaWikipedia –2 Million English entries; 165 Languages; –2 Million English entries; 165 Languages; 10 times larger then Encyclopedia Britannica10 times larger then Encyclopedia Britannica
LinuxLinux – open-source operating system developed by – open-source operating system developed by thousands of programmers around the worldthousands of programmers around the world
GoldCorpGoldCorp – released geological data in an open – released geological data in an open contest to find gold; increased reserves by factor of 4.contest to find gold; increased reserves by factor of 4.
Procter & GambleProcter & Gamble – uses network of 90,000 external – uses network of 90,000 external scientists to leverage internal research capacity.scientists to leverage internal research capacity.
LeggoLeggo – uses imagination and creativity of worldwide – uses imagination and creativity of worldwide toy owners to create new products.toy owners to create new products.
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Natural Resources Canada WikiNatural Resources Canada Wiki
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Capturing ValueCapturing Value
Bring it inside the organization
Stabilize it; make it work
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Knowledge As a CommonsKnowledge As a CommonsPrerequisites
Virtual (digitized, on an Internet server) Economic (no cost to user; who pays cost?) Legal (flexible copyright, license restrictions)
Primacy of authors Facilitate (digitize, metadata, administration) Remove disincentives (prepublication, no reward) Create incentives (OA recognition, prestige)
Intellectual property Constrictive (excludes imitation, restricts entry) Facilitating (protects disclosure, dissemination) Irrelevant (not air tight, grey areas)
(Hess and Ostrom, 2007)
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Knowledge Commons PrinciplesKnowledge Commons Principles
An open, collective, and self-governed knowledge An open, collective, and self-governed knowledge ecosystem is more sustainable than restricted ecosystem is more sustainable than restricted knowledge held as a resource and property.knowledge held as a resource and property.
Imitation is important for transmitting social and cultural Imitation is important for transmitting social and cultural knowledge.knowledge.
Markets are important for organizing a knowledge Markets are important for organizing a knowledge commons, but need to be well regulated to maintain commons, but need to be well regulated to maintain open access.open access.
Open systems of recording and preserving knowledge Open systems of recording and preserving knowledge are important to democratic societies. are important to democratic societies.
Hess and Ostrom (2007)
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A final thought…A final thought…
“The Internet allows users to become their own librarians, able to research, study, and investigate anything with nothing more than a mouse and a keyboard.”
Francis Cairncross
The Death of Distance (1997)
http://www.slideshare.net/Al.Simard