Leveki FonoInvesting in our No.1 Asset

Werry Workforce Presentation 2019

Who is Pacific Homecare and What do we do?

We are 30 years young as an organisation - Sunrise date 1988

Started by 2 Cook Island Mama’s – Mama Matarena George and Mama Pi Elisaia originally the “Kuki Airani Aronga Pakari Trust”

We provide Home & Community Support Services to Elderly people 65 & over as well as people with disabilities under 65 in their own homes.

Current we deliver 5,000 hours of health and community services to 640 customers with 200 staff every week.

In 2014 we added Whanau Ora services working with vulnerable families in South & East Auckland as well as working in partnership with F’INE to assist families within the Pasifika LGBTQI community

We also provide Fia Ola and Metua Pakari Ethnic Specific Day programmes for elderly in South & East Auckland.

Looking After Our No.1 Asset Our People

Get Clarity of Purpose

What’s our Vision:

‘Healthier Communities in which our people enjoy a better quality of life’

What’s our Mission:

‘Working alongside our communities in a culturally responsive and respectful way to help them achieve

holistic wellbeing.’

Our Core Values of Love, Care and Professionalism form the foundation of everything we do:

LoveAccepting everyone as they are and where they are

CareWhat really matters is our customers so look after them well

Professionalism basically mean 2 things:1. Turning up and completing our work well2. Doing what we say and what we are suppose to do

2. Get the Why? Our Values

3. Focus on “What really matters?”

Some of the Challenges with face!

• The quality of care needed to get better for our customers

• People are living longer but with more health conditions.

• The growing complexity of Health Care

• Our Workforce is unregulated, qualifications were not required

• While we as an organisation had good intentions we were not fit for purpose.

• We wanted to create a “world-class” fit for purpose Workforce

Some of our Changes

Our Workforce are our Every day Leaders Our Leadership – We started to change our Leaders in 2010 at Board and Management Levels to

re-set the organisation fit for purpose

We invested significantly in our Workforce

Taking an unqualified workforce to a qualified workforce

The How: from re-induction “Get the Purpose and the Why?, introduce Workplace literacy, introduce qualification training and practice in the workplace, introduce incentives to staff, introduce “lean” methodologies to our processes, Employees of the Month, Health & Wellness Programmes, Annual Christmas and Graduation celebrations, Cultural Staff meetings

The Importance of Workplace Literacy

Qualifications Progress to date:

Description/Year 2011 2016 Today 2019 2023

Nationally Qualified Staff < 2% 70% 85% 95%

Some of our Changes

Our Workforce are our Every day Leaders Our Leadership – We started to change our Leaders in 2010 at Board and Management Levels to

re-set the organisation fit for purpose

We invested significantly in our Workforce

Taking an unqualified workforce to a qualified workforce

The How: from re-induction “Get the Purpose and the Why?, introduce Workplace literacy, introduce qualification training and practice in the workplace, introduce incentives to staff, introduce “lean” methodologies to our processes, Employees of the Month, Health & Wellness Programmes, Annual Christmas and Graduation celebrations, Cultural Staff meetings

The Importance of Workplace Literacy

Qualifications Progress to date:

Description/Year 2011 2016 Today 2019 2023

Nationally Qualified Staff < 2% 70% 85% 95%

Progress to Date:

Received National Awards – Home & Community Sector, EEO Award, Whanau Ora Provider of the year. Provides recognition and credibility for the hard work of the team

To be honest we have moved from a “mostly” average service to a “mostly” good service and our next goal is to achieve a “mostly” great service.

We met all Health Standards Compliance requirements as a Health Service

We have digitised our Workforce with Mobile Phones and Apps which is part of the next phase of Workforce development, quality services and quality measures

We are trying to free up time as we endeavour to further deepen our engagement with our customers, their families, our communities and our stakeholders.

Strategic Outcomes

Our Workforce - Everyday Leaders

Our Leadership – We started to change our Leaders in 2010 at Board and Management Levels to re-set the organisation fit for purpose

We invested in our No.1 Asset our Workforce

Taking an unqualified workforce to a qualified workforce

The How: from re-induction “Get the Purpose and the Why?, introduce Workplace literacy, introduce qualification training and practice in the workplace, introduce incentives to staff, Employees of the Month, Health & Wellness Programmes, Annual Christmas and Graduation celebrations, Cultural Staff meetings

Progress to date:

Description/Year 2011 2016 Today 2019 2023

Nationally Qualified Staff < 5% 70% 85% 95%

Progress to Date:

Received National Awards – Home & Community Sector, EEO Award, Whanau Ora Provider of the year. Provides recognition and credibility for the hard work of the team

To be honest we have moved from a “mostly” average service to a “mostly” good service and our next goal is to achieve a “mostly” great service.

We met all Health Standards Compliance requirements as a Health Service

We have digitised our Workforce with Mobile Phones and Apps which is part of the next phase of Workforce development, quality services and quality measures

We are trying to free up time as We endeavour to further deepen our engagement with our customers, their families, our communities and our stakeholders.

“ E akamanako I te Atua

E tuatua I te Atua

E angaanga no te Atua”

Kauraka Kauraka.

Meitaki Maata e Kia Manuia