WELCOME TOWELCOME TO

Todayrsquos TopicsTodayrsquos Topicsbull Develop Effective Work Habits bull Prospecting amp General Leads bull Bookings Mean Business amp Hostess Coachingbull Customer Care bull Recruiting Basics bull Become a Skillful Interviewer ldquoQUADrdquo bull Get Comfortable Handling Objections amp

Concerns bull Get Your Reps Off to a Fast Start

Develop Develop Effective Work Effective Work

HabitsHabits

Three Obstacles to SuccessThree Obstacles to Success

bull You canrsquot ldquofind the timerdquo to work

bull You donrsquot know whom to contact

bull You donrsquot know what to say to prospects

Finding Time to WorkFinding Time to WorkNO ONE

WE HAVE TO

Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo

bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Todayrsquos TopicsTodayrsquos Topicsbull Develop Effective Work Habits bull Prospecting amp General Leads bull Bookings Mean Business amp Hostess Coachingbull Customer Care bull Recruiting Basics bull Become a Skillful Interviewer ldquoQUADrdquo bull Get Comfortable Handling Objections amp

Concerns bull Get Your Reps Off to a Fast Start

Develop Develop Effective Work Effective Work

HabitsHabits

Three Obstacles to SuccessThree Obstacles to Success

bull You canrsquot ldquofind the timerdquo to work

bull You donrsquot know whom to contact

bull You donrsquot know what to say to prospects

Finding Time to WorkFinding Time to WorkNO ONE

WE HAVE TO

Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo

bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Develop Develop Effective Work Effective Work

HabitsHabits

Three Obstacles to SuccessThree Obstacles to Success

bull You canrsquot ldquofind the timerdquo to work

bull You donrsquot know whom to contact

bull You donrsquot know what to say to prospects

Finding Time to WorkFinding Time to WorkNO ONE

WE HAVE TO

Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo

bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Three Obstacles to SuccessThree Obstacles to Success

bull You canrsquot ldquofind the timerdquo to work

bull You donrsquot know whom to contact

bull You donrsquot know what to say to prospects

Finding Time to WorkFinding Time to WorkNO ONE

WE HAVE TO

Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo

bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Finding Time to WorkFinding Time to WorkNO ONE

WE HAVE TO

Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo

bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo

bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Knowing Who to ContactKnowing Who to Contact

Who are your Circles of Influence

Knowing Who to ProspectKnowing Who to Prospect

Use the Prospect Follow Up Log

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Prospecting amp Prospecting amp Generating LeadsGenerating Leads

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your

business recentlybusiness recently

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip

ldquoMake 5 Business Contacts a Dayrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

WHAT IS A CONTACTWHAT IS A CONTACT

A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash

A message left on an answering machine or a catalog dropped off at a location is NOT a contact

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What are the Biggest ObstaclesWhat are the Biggest Obstacles

bull ldquoYou donrsquot know whom to contactrdquo

bull ldquoYou donrsquot know what to say to prospectsrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What are our 3 ServicesWhat are our 3 Services

bull Fabulous Productsbull Free Productsbull Fabulous Business

Opportunity

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Who are Your ProspectsWho are Your Prospects

bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport

---What are 5 Places you can go to to meet and start conversations

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Things to say to Initiate a Things to say to Initiate a ConversationConversation

bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo

CAN I HAVE YOUR NAME AND NUMBER

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

bull 2 People you already know from you life

--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others

More Places to find ProspectshellipMore Places to find Prospectshellip

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Keeping Track of your ProspectsKeeping Track of your Prospects

bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow

up promptly Donrsquot disappoint your prospect

Prospect Follow Up LogProspect Follow Up Log

Answer to this Problem

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have

bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Bookings Bookings Mean Mean

BusinessBusiness

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Where is the best place to find Where is the best place to find your next bookingyour next booking

Your Home shows Why

1 You have an audience

2 You need those bookings to achieve your goals

3 Make your hostess your partner

-Offer all 3 services to your customers announce this at your next home show

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

You need BookingsYou need Bookings

We recommend that you have at least 2 shows per week WHY

1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business

2 If you are getting bookings and recruiting reps you are setting a good example for your team

3 If you only do 1-2 shows a month you will feel like you are starting over at each party

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What are your booking ideasWhat are your booking ideas

bull Booking on the phonebull Home show bookingsbull Booking from referrals

bull Lets do a role play

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Open Dates SheetOpen Dates Sheet

bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR

OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of

having a partybull Donrsquot take it personally just say

-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really

like the jewels

bull No problem it is my job to ask so I ask bull Ask for a referral

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Get the dateGet the date

bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Hostess Hostess CoachingCoaching

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Why Hostess CoachWhy Hostess Coach

bull Successful hostess coaching is one of the most important aspects of your business

bull Comfortable Excited Hostess = GREAT Attendance

bull Consistent hostess coaching will lead to consistently great shows

bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

When to Hostess CoachWhen to Hostess Coach

bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO

SHINEbull Imagine Teaser andor Recruit Packet

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front

of the Guestof the Guest

Donrsquot be shy

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

10-5-110-5-1

bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined

before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking

You will have a successful party

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a

Successful ShowSuccessful Show

bullOkay ndash WHEN

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT

confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show

bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself

bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere

bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party

1 Reminds the guest about the party

2 Allows them to give you an order before the show if they canrsquot go

3 Possible future hostess prospect

4 At least you can leave a message to remind them of the show

Reminder Calls are Courtesy Calls

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

After the partyAfter the party

bull Continue to have a relationship with your hostess after the party even if you just send an email do something

bull Consider your hostess your next best Rep Prospect

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes

This list will help you think of as many people as possible when it comes to invites to your Silpada Home

ShowRelative and Friends

Co-Workers School ContactsSpouses Co-Workers

Immediate Neighbors People in your NeighborhoodContacts thru Sports

Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

ARE YOU USING ARE YOU USING

PARTY MANAGERPARTY MANAGERGo toGo to

Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site

Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY

IT IS THAT SIMPLE IT IS THAT SIMPLE

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Hostess Thank you letterHostess Thank you letter

bull Always write the thank you letterbull You can send at hand written one as well as

the email one Ask for referrals Make your hostess your partner

bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Customer CareCustomer Care

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Reasons to make Customer Care Reasons to make Customer Care callscalls

bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her

purchasesbull Increase your credibility as a service-oriented

professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs

in their lives

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What Benefits will you What Benefits will you ExperienceExperience

bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your

business for years to come

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

When Should you CallWhen Should you Call

bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer

has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional

customer care

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What Should You SayWhat Should You Say

bull Identify yourself and refer to something that happened or was said at the show

bull Make notes in order margins to refresh your memory about this customerrsquos needs

bull Have a goal and get to the pointbull Be yourself

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not

how you made them feelrdquohow you made them feelrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

CHALLENGECHALLENGE

bull Schedule a DATE time within 24 hours after every show

bull Develop a system for tracking resultsbull Go through past customer receipts and

place service calls

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Learn amp Learn amp PracticePractice

Recruiting Recruiting BasicsBasics

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

The Business Opportunity is your

lsquomost important productrsquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Benefits of RecruitingBenefits of Recruiting

bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a

Silpada Rep

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Three Steps to RecruitingThree Steps to Recruiting

bull Inform people about the business opportunity

bull Invite them to find out morebull Interview people who are interested

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Ways to InformWays to Inform

bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo

bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

How to invite peopleHow to invite people

bull Make the imagine brochure and business opportunity packet available at your parties

bull Ask guest if they are interested in finding out more about what you do

bull Ask them to lsquotake a lookrsquo at the information

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

The Interview The Interview ProcessProcess

Handling Concerns Hesitations and

Objectionswith QUAD

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Become a proficient listener Fine tune your listening

skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo

Become a proficient interviewer Respond with clear and

concise information

Enhance your business building Enhance your business building skillsskills

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Help your prospect get enough information to enable her to make an informed decision

Let her reach her own conclusion rather than telling her what you think she needs to know

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Questions

Understanding

Answers

With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion

Decision

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Getting Reps Off Getting Reps Off to a FAST to a FAST

STARTSTART

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business

bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

What are HER GoalsWhat are HER Goals

bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own

Focus on what she wants out of her business and how you can help her be successful

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days

bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you

availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF

SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT

ARRIVESARRIVES

WHYWHY

CHECK HER CALENDARCHECK HER CALENDAR

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Who will She CallWho will She Call

bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp

her get started

What will She SayWhat will She Say

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

2 Become a Great Coach2 Become a Great Coach

bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

Great Coach ContinuedhellipGreat Coach Continuedhellip

bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness

bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo

CHALLENGECHALLENGE

bull Make the most of what your sponsor has to offer ndash you need her now more than ever

ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools

Choose to use your influence to help yourself and othersrdquo