hostess training manual
DESCRIPTION
Training Manual for the ALFC Hostess MinistryTRANSCRIPT
Table of Contents Page
Welcome Letter 1
Mission Statement 2
21 Qualities of a Hostess 3 – 7
Duties and Responsibilities 8 ‐9
Welcoming and Directing 8 ‐9
Guidelines for Seating People 10‐11
Handling possible Interruptions of crying Babies 12
Taking Pictures during Service 13
Quick Reference Guide 14‐15
Our Conduct 15
Dress Code 16
After Service & Prayer & Healing Night 17
Special Needs Altar Calls 18
Pastor/Ministers Guidelines 19
Catching 20
Communion 20
Miscellaneous 21
Our Responsibilities 21
Team Leader Duties 22 – 23
Letter of Commitment 24
1
Hello and welcome to Hostess Ministry.
On behalf of Pastor Diego Mesa and the leadership team of Abundant Living Family Church, we
welcome you to the Hostess Ministry. Most people, when thinking about the position of
Hostess, envision the person who passes out outlines and tissues. The position of Hostess is so
much more than that.
The Pastor needs men and women serving in the area of "helps" who will flow with the
supernatural anointing of God, who will be sensitive to the Spirit of God, who will all be
speaking the same thing, and who will be walking in unity and love toward one another and
toward the Body of Christ as well.
Most churches and church members fail to recognize that the ministry of helps is a "ministry"
but when the team is properly developed, the person ministering can be assured of three
things:
1. There will be order in the service.
2. The Holy Spirit will have freedom in the service to perfect His work.
3. There will be reverence toward the work of the Holy Spirit.
When these things are assured, the Body of Christ will be able to move into new realms of
ministry, where the gifts of the Spirit and the supernatural power of God will flow as never
before.
May the Lord bless you for your obedience and commitment to Him and may your service be
unto the Lord.
Pastor Lou Elizalde
Overseeing Pastor
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TheHostessMinistryofAbundantLivingFamilyChurchexemplifieswhataHostessMinistryshouldbe.
Our Mission Statement:
Every team member of the Hostess Ministry is a personal representative of Jesus
Christ who meets people on a person‐to‐person basis when they first arrive at
church. We are responsible for helping members and visitors feel comfortable.
We direct those who have come to worship and we serve them with spiritual
dignity during the whole church service. We have accepted the challenge of a
person‐to‐person ministry in the church, and thus strive to establish a standard of
excellence in which the Pastor and people have come to expect.
Our Foundational Scripture
“Strength and honor are her clothing; she shall rejoice in time to come. She opens her mouth with wisdom, and on her tongue is the law of kindness. Many
daughters have done well, but you excel them all.”
Proverbs 31:25, 26 & 29
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21QualitiesofaALFCHostessA Hostess fulfills the role of a “helper" or “minister" to the pastor or speaker and to the congregation
serving as unto the Lord. She is a minister, called of God with a vision and a burden for the ministry, and
equipped with the skills, talents, wisdom, and knowledge to carry out the calling which God has placed
upon her life. This is no little task! An effective Hostess truly becomes "a servant of all." (Mark 10:48‐4b).
Some of the qualities for leadership include:
1. Being FULL OF THE LOVE OF GOD to all who come to worship. Proverbs 31:20.
2. Being FULL OF THE HOLY GHOST. (They were all filled with the Holy Ghost and spoke with other
tongues‐Acts 2:4.)
3. Being FULL OF WISDOM. (Practical wisdom to run the business aspect of their ministry and the
wisdom of God to minister the Word of God.)
4. Being full of FAITH and POWER.
YouMustHaveaSingleEye
To walk with a single eye is to walk with your body, soul, and spirit filled to overflowing with the life of
God. You can overflow with the life of God as you fill your mind with the Word of God, meditate upon
His Word, and maintain a goal of DESIRING TO PLEASE THE HEAVENLY FATHER WITH ALL THAT YOU SAY
AND DO EVERY MINUTE OF EVERY DAY. (Matthew 6:22)
YouMustWorkasUntotheLord
Your work as an Hostess must be "as unto the Lord." If you are working to please the Director or other
people before your desire to please the Father, you will never find satisfaction in what you do.
(Colossians3:17, 23)
YouMustBeFilledwiththeWordofGod
In the following verses, you will see that the Word of God is your "life" and your "health." You cannot
develop to a point of excellence in ushering without God's life and God's health. They are yours if you
simply take time daily to "feed on the Word of God." (Proverbs 4:20‐22)
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YouMustBeStronginFaith
How do you become strong in faith?
"So then faith cometh, by hearing, and hearing by the word of God" (Romans 10: 17b).
Faith comes as you spend time studying and meditating upon the Word of God, allowing the Word to
take root in your spirit not just in your head! Take time daily in the Word and in fellowship with the
Father to develop your life of faith. The Word also says that "the just shall live by faith', (Romans 1:17b).
YouMustBeLedbytheSpirit ofGod
Be sensitive to the leading of the Holy Spirit. You will develop your sensitivity as you spend time with the
Father, spend time in the Word, spend time in prayer, and spend time in quietness before Him.
(Romans 8:14).
YouMustBeaPersonWhoSpeaks"Faith‐filled"Words
What you say turns the events of your personal life around, and it also has a direct effect on the unity
and excellence of the total Hostess team. Be a person of words that are faith‐filled, edifying, and loving
for you receive what you SAY. (Mark 11:23,24)
YouMustControlYourTongue
As a member of Hostess team, you will have many excellent opportunities to say things with your
tongue that should not be said. You CAN control your tongue with the help of the Holy Spirit. (James 3:2‐
8)
As you learn to let the Holy Spirit dominate your tongue, you will be heading toward the goal of a
"perfect man.” You are cautioned in the Word of God to “bridle" your tongue. A bridle is used for
RESTRAINT.
YouMustBeFreeofBackbiting
Backbiting does not contribute to a life of holiness; rather, it can become like a rampant disease. If a
team member of the Hostess team (or one of your sisters) offends you, resort to prayer not to
backbiting! Backbiting will only hinder your own walk with the Lord by blocking your communication
channel with Him. (Psalm 15: 1‐3)
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YouMustBeFilledwiththeCompassionofJesus
Your compassion will develop as you come into a life of adoration of the Lord Jesus Christ and of the
heavenly Father. His compassion will enable you to feel what others feel and to hurt when others hurt,
for one purpose to set the captives free! (Matthew 9:36)
YouMustWalkinObedience
No matter what your age, you will never outgrow the need to walk in total obedience to God and to
those in authority over you. “(Jeremiah 7:23).
God's Word commands us to be "willing" and "obedient." (Isaiah 1: 19, 20).
As a member of the Hostess team, you must first walk in obedience to the Lord. Second, you must walk
in obedience to the authority placed over you, the Hostess leadership team. With these priorities
correct, you can do more to create unity and harmony in the Hostess team by having a willingness to
please the overseeing Pastor, the man God has placed in authority over you. This sets the pace and
atmosphere for USHERING IN HIS EXCELLENCE! (Colossians 3:22)
YouMustWalkinthe"Power" ofGod
You need to walk in the power of God with which He has equipped you. (Luke 10:19).
You must walk in the "Might" of God to be effective in your ministry as a Hostess. (Ephesians 3:14‐19).
YouMustBeFaithful
It is so important to be faithful. It is through faithfulness that the hand of the Father exalts His children.
Learn to be faithful in the little things, in the little tasks, in the unpleasant tasks for God promotes His
children only when they become faithful in the little things which they have been called to do.
(Luke 16:10).
YouMustAlwaysBeDependable
Faithfulness and dependability go hand in hand. The qualities that you develop in your personal life
carry over into your ministry. Always be dependable. If you say you will do something, keep your word
(1 John2:5, 6).
When you are asked to do something, always follow through with that task to completion!
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YouMustPreferOthersaboveYourself
Learn to think of God first, others second. And then yourself. (Romans 12: 10).
If you truly prefer someone, you will love him with a Christ‐like love. ( Romans 13:9, 10).
YouMustBeFreeofEnvyandStrife
Allow no place for envy and strife in your personal life or in your serving with Hostess team. The Word
says that envy is as rottenness to your bones! Strife falls into the same category.
(Proverbs 14:30)
YouMustRejoiceOverOthers'Blessings
Learn to rejoice over your brother's and sister’s blessings, honors, or special recognitions. As you learn
to rejoice with your brother and sister, blessings will come your way.
(Romans 12: 15)
YouMustWalkinInstantForgiveness
You will have many opportunities in your ministry as an Hostess to walk in forgiveness. Don't let it
become a challenge to forgive those that offend you. Rather, let it be a privilege to keep your spirit man
so quickened with the Word that you will find it joyous to walk in instant forgiveness toward all men.
(Matthew 6:14, 15)
YouMustBeaDoeroftheWord
Your ministry as an Hostess involves "doing the Word" and not just hearing it. You have multitudes of
opportunities at every service to be a doer of the Word of God.
(James 1:22‐25)
YouMustBeanIntercessor
You can break down Satan's barriers in your own life through intercession. Likewise, as you join Hostess
team in group intercession before every service, you will be able to break down Satan's work before it
has a chance to start. You are called to intercession for your country's leaders and for all who are in
authority.
(1Timothy 2:1‐4).
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YouMustAlwaysKeepYourselfBuiltUpIntheSpirit
It is very easy to respond to negative circumstances, situations, and criticisms in a negative (or wrong)
way if you are not built up in the Spirit. And such opportunities are plenteous in your ministry as an
Hostess! But if you are built up in your spirit, you will ALWAYS respond in love. How do you build up
your spirit man the real you by praying every day in the Holy Ghost.
(Jude 20,21).
As you strive to develop each of the qualities mentioned in this chapter, and any others in the Word of
God which have not been covered here, you will truly USHER IN HIS EXCELLENCE!
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As a Hostess, you are to help and assist the Director of the Hostess ministry and the overseeing Pastor of
the Hostess Ministry. The Scriptures say that, first of all, you must speak with authority (Matthew 7: 29,
Mark 1: 22). They also say you are a woman under authority (Matthew 8: 9, Luke 7: 8).
You are servants and subject to masters according to 1 Peter 2: 18. Christians are subject to each other
(1 Peter 5: 5), and to rulers and governments (Romans 13: 1=5, Titus 3: 1). The Word says every soul is
subject to a higher power. Obey the leaders that are over you, but know you are equal to those around
you. You are under those that are over you, but over those who are under you.
As leaders we are to lead people to Christ. We are to submit ourselves to the elders and to every
ordinance of man and be in subjection unto the Father. As a minister or as an Hostess, you are to be
aware of the situation that is best for the whole and do all things without murmuring and complaining.
As long as we are working for another ministry and assisting another ministry, that ministry is in charge.
The Word says that we are to give honor where honor is due. As Hostesses we are to uphold decisions
that are made by those in leadership and carry out the things that are asked of us.
Our job is to do the best we can possibly do and walk in love. Handle the situation with authority, but
remain in love. If someone is upset with the decision that has been made, pray for him ... that the peace
of God will stay upon him, so he can be ministered to and enjoy the service.
HostessesMustBeAlerttolocationsThroughouttheBuildingEvery Hostess should be thoroughly acquainted with the various locations throughout the building so
she will be able to give directions to any member of the congregation should there be the need to do so.
Some of these locations are:
1. Children's classes.
2. Nurseries.
3. Telephones.
4. Restrooms.
5. Water fountains.
6. Lost and found.
7. Sunday School classes.
8. Book Store
9. Café
10. Coffee Shop
Once the doors are open for a service, there is no time to discuss assignments, directives, etc. with the
Hostess team. When the doors open, even though the Hostesses have been at work for an hour or
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more, the MINISTRY of the Hostess team begins. Every Hostess serves in a public relations position,
walking in love toward all, and with responsibility for her assigned section. The plan for the service has
been organized in detail. Now it's time to work that plan!
WelcomingandDirectingOnce the doors open for a service, it is too late to make new plans or to give detailed instructions to the
Hostesses. The Hostess's job has now begun! By this time, all instructions should have been given
according to the plans that have been organized. It is time to work the plan that has been set forth for
the particular service.
1. What time does the service start?
2. Where are the restrooms?
3. Is this seat reserved?
You may have your mind on the things you have been assigned to do, but these questions are important
to the ones asking them. You must remember that you are in a public relations position as well as in a
position of ministry. Therefore, you must:
1. Walk in love, and let the love of Jesus Christ radiate through you at all times.
2. Take time to SMILE and be friendly. Greet them !
3. Answer their questions to the best of your ability. If you don't know the answer, don't be
embarrassed to say you don't know. However, check on their questions and find the answers.
4. Look sharp! fresh breath, etc.
5. Watch your actions! A hurried Hostess with a worried look does not minister peace. If you have the
joy of the Lord, let your face know it! If you don't, stop for prayer before the service begins.
6. Watch your words! Minister love, faith, and hope. Let Philippians 4: 8 govern your words and actions.
" Finally, brethren, whatsoever things are true, whatsoever things are honest, whatsoever things are
just, whatsoever things are pure, whatsoever things are lovely, whatsoever things are of good report; if
there be any virtue, and if there be any praise, think on these things."
7. Remember that you are in charge, so walk with the authority that God has invested in you. The real
challenge of a Hostess usually begins as she attempts to maintain authority and walk in love at the same
time.
8. Remember to work as a team, for it's not a one‐woman show! Teamwork sets an atmosphere for a
stronger anointing to flow in the service. Your chief purpose as an Hostess is to see that everyone who
comes to the service receives what he has come for from the Lord before he leaves. To do this, you must
carry out an orderly system of enforcing certain rules and regulations.
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You must be ready for last‐minute changes, but don't let changes upset you. Be flexible. Be able to shift
either to a higher or to a lower gear, depending upon the instructions from the one ministering.
Whenever you receive instructions from the section leader, assistant director, director or overseeing
Pastor to do something at the last minute, respect him or her and submit to those instructions as he or
she is the higher authority. Don't complain, don't pout, and don’t feel inferior. Just know that they hear
from the Spirit of God, and there is a reason for the last‐minute changes. Even in situations where you
feel the instructions of the person in charge is wrong, submit and obey them. If they are wrong, He will
correct them later, if necessary. You are assigned to assist and be of help. Do your job to the best of
your ability and all will go well.
GuidelinesforSeatingPeopleWe must make every effort to encourage our members/guest to move in as far down the row as
possible when we seat them. Those members/guests who have arrived early and wish to remain seated
in their selected seats we will make an effort to honor their wish. As a matter of policy, we will only
allow members/guests to save seats until the Transition Pastor takes the pulpit to close Praise and
Worship. Explain this to the members/guests as they are seated. This is sufficient time for those whose
seats are being saved to have arrived. Explain clearly, respectfully and yet firmly the need to seat others
in those areas. (We are hopeful the members/guests will agree since we have allowed them a 15‐20
minute grace period from the time service starts). There may be instances where a spouse is dropping
off a child in children’s church and may wish us to hold a seat for a few minutes and we should also
honor this (as long as the seat is filled before Pastor starts to minister the message). Common sense
should always rule when an exception is required. Let all things be done decently and in order.
(I Corinthians 14:40)
The first challenge you may race as the doors open is people running to get good seats. Deal gently and
lovingly with these people, and guide them to the best seats that are available to them.
The second challenge is sometimes the order in which you fill certain sections of seats. Some guidelines
that will help you in seating people are:
1. Fill the front rows first.
2. Have people move together (sit together) and do not leave any single seats between them.
3. Know how many seats you have in your section, and fill it from the front to the back.
4. Know how many seats you have. By knowing your sections and the availability in each, you will then
be able to fill them expediently! Do not be concerned with any section other than the one to which you
have been assigned.
5. As you seat from front to back, you will keep latecomers from disturbing people.
6. There will usually be reserved seats for the Ushers, Hostesses, Security. However, seats are usually
not reserved for spouses or special friends.
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7. There should be no seating allowed on the floor of the sanctuary for babies. This is especially
important when internet live streaming is being done.
8. Attempt to get to know the people in your section so problems can be prevented BEFORE they occur.
PossibleChallengeAreasOnce people are seated, try to identify possible challenge areas, such as:
1. Babies that may cry. Talk to the mothers before the service so they may know where family rooms
and nursery facilities are located.
2. People who give indication that they may try to interrupt the service.
3. People who want to see the speaker and talk to him personally.
4. Musical instruments‐especially tambourines and bells‐and people who do not know how to play
them.
You must remain alert with your eyes open. If you close your eyes, you may miss anyone of the
following situations:
1. The speaker may be trying to get your attention.
2. The musicians may be trying to get your attention.
3. A situation may be developing that you need to take care of immediately.
4. There may be someone out of order who is trying to approach the platform.
5. A guest of the ministry may be arriving late.
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HandlingPossibleInterruptionsofCryingBabiesduringtheServiceThe following guidelines will help alleviate most of the interruptions that usually occur during a service:
1. Order must be maintained in the service at all times to avoid weakening or interrupting the flow of
the anointing of God on the one ministering. "Let all things be done decently and in order"
(1 Corinthians 14: 40) .
2. To prevent interruptions during the service, it is important to intercede before and during the service.
Speak the spirit of peace into manifestation, and rebuke any spirits of disruption.
3. Sometimes it will be necessary to give a warning to parents who do not attempt to quiet their
children during the service, who have children standing in their chairs, who have children turned
around, or who have children with noisy and distracting playthings.
a. You must remove the parent and child if the platform is being disturbed.
b. You must remove the parent and child if people sitting nearby are being hindered from receiving.
c. You must remove the parent and child if they have been warned to be quiet and do not follow the
directive given.
d. When you remove someone, do it quietly and pleasantly. Attempt to minister to all of the people in
the area, not just parents and baby.
1) Wait in back while parent gathers belongings.
2) Don't create a hostile atmosphere.
3) Avoid feelings of anger.
4) Avoid projecting condemnation.
e. Should the parents refuse to leave, don’t force the situation; contact the head Usher.
f. When you escort someone out, be courteous:
1) Open all doors.
2) Escort the parent and child all the way to the alternate areas.
3) Project an attitude of appreciation.
4) Don't apologize or act defensive.
5) Give reasons for removal only if questioned or if you sense tension. (Explain that others are not used
to noise nor can they receive when noise prevails.)
6) When back in the sanctuary, check vacated area for dropped or forgotten items. Don't remove
personal items.
7) Report any problems or confrontations to the head usher after the service.
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TakingPicturesduringtheServiceThere should be no picture taking (other than the regular televising of the service) during the service,
other than what is appointed by the speaker himself. There are several reasons for this.
1. Flash many times disturb people in the congregation.
2. When flash goes off, they sometimes cause the anointing to lift from the speaker.
3. The moving about with the picture taking is sometimes distracting. (People will many times watch the
photographer and will not hear what the speaker is saying.)
4. Only one person, if any, approved by the one ministering will be allowed to take pictures. All others
will be asked to keep their seats.
5. No one will be allowed to go on to the platform to have their pictures taken.
6. No videotaping during the service is allowed.
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ALFCHOSTESSMINISTRYQuickReferenceGuide
Meetings Every second (2nd) Saturday in Chapel at 10:00AM to 11:00AM. You will receive a reminder a week before the meeting. This is where your voice is heard and you connect with other Hostesses. You will also receive valuable information to help you serve. Attendance is mandatory.
Dues $2.00 per month ‐‐ Purpose: Paper & Printing supplies, Cards, Special Gifts, Postage, New Hostess Badges, etc. Additional items voted on at our monthly meetings. You may pay your dues at our meetings or you may give it to the Director at any time.
Dress Code Please dress modestly & conservatively! Do not wear short skirts or skirts w/high cut slits. No low‐cut tops, exposed navels or bare midriffs. No “noisy” jewelry. Pants are acceptable. Please wear clean, pressed clothing & be well groomed with clean hair, skin & nails. We are a highly visible Ministry & should always look our very best! We are representing our Lord and ALFC!
Hostess Responsibilities
Arrive one (1) hour before Service begins and report to the Team Leader in charge of the service.
Pray before serving!
Smile! Be warm & friendly – please avoid too much socializing while you are serving.
You will receive a schedule with your assigned day(s) to Hostess. It will be your responsibility to switch with another Hostess if you cannot serve on your assigned day due to Illness, work or vacation. Notify your Team Leader ASAP.
Personal conversations & conducting business must be limited while serving. Our focus must be on those entering our Church.
We distribute literature to the Congregation as they enter the Church and remain there until directed by the Team Leader.
We assist Ladies with tissue & drapes/lap cloths during Praise & Worship and throughout the service.
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We prepare & serve Communion.
We direct people to Children’s Church, Mother’s Room and Family Rooms and oversee these rooms.
We also serve on special occasions when asked by our Overseeing Pastor.
We assist Ushers with late tithes & offering.
We assist with after service prayer
OUR CONDUCT
We serve because we love the Lord and the people He places in our path. The love we show can be demonstrated through our words and actions.
Our words should be kind and loving and should direct people toward God’s love.
Our actions should also demonstrate God’s love. We can show this by hugging the ladies if we so chose, but we need to be very careful when and how we hug the men. Do not hug any man you do not know. Not every man who walks through our doors has godly intentions. We need to use discernment. We do not want to bring offense (possibly to his wife) or send wrong signals that we are “interested” in him (this is not an opportunity for singles to “hook‐up”). Ask for God’s wisdom. When in doubt ‐‐ don’t hug!
We need to pray before we serve because we are on the “front lines”. We need to be
strong in the Lord and become a willing vessel so that we can be used by Him to minister to those He brings to our Church.
We only have one opportunity to make a positive “first impression“, so we need to watch our attitudes and body language. We can have a powerful impact on Visitors.
We should not get involved in our own personal conversations or conduct business while on duty. We must not ignore those entering our Church.
We should always be gracious and respectful even when others are not.
We need to be willing to serve and avoid complaining. When we grumble and complain in
front of other Hostesses it can become a cancer that surges through our Ministry. If we have a problem, we should go to the Director in private to voice our complaint. (Please do not bring up a private issue at a meeting in front of the whole group.)
When we are in the Altar area we should always be in an attitude of prayer, quietly praying
in the spirit.
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DRESS CODE
Please dress modestly & conservatively! We should be well groomed with clean hair, skin & nails. Always wear pressed, clean clothing with no stains, rips, broken zippers, missing buttons or safety pins holding our clothing together (of course we know that accidents can happen ‐‐ but please make repairs ASAP). Remove any excessive lint or animal hair from your clothing (we usually have a lint roller in our Hostess box as well as safety pins). Check body odor and breath (wear deodorant, perfume, use mouthwash, mints, etc.). We want to have a nice, pleasant aroma. We are a highly visible Ministry & should always look our very best! We are representing our Lord and ALFC!
APPROPRIATEDRESSGUIDELINES(Some of these may sound ridiculous, but unfortunately it has to be said)
Pants are acceptable (no Jeans on Sundays) No Short Skirts No High Slits in Skirts (in front, on sides or in back) No Shorts or “Skorts” (combination Skirt & Shorts) No Low‐cut Tops or Exposed Cleavage (bend over slightly at home to see if you are
exposed) No Bare Midriffs or Exposed Navels No Leggings or other “exercise‐type” Clothing No Big, “Noisy” Jewelry (clanging bracelets, bells, etc.) No Dark Sunglasses while on duty (unless medically necessary or when we are
outdoors) No “see‐through” or tight‐fitting Clothing (we do not want front bodice buttons
“popping open“) No Thong panty straps showing through or above your Clothing Wear suitable Undergarments (wearing a Bra is mandatory) Do not wear a Bra or Bathing Suit Top as a “Top” or under a Jacket as a “peek‐a‐
boo” garment Please wear medium or low heels for comfort & ease in standing & walking to Altar
area No “Flip‐Flops” or Slippers or “Birkenstock” type shoes (unless medically necessary)
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AFTERSERVICEPRAYERANDWEDNESDAYNIGHTHEALINGSERVICE When you are in the altar area try to stand still – do not sway back & forth or move around a lot or draw attention to yourself. Do not minister a “word” or “counsel” the ladies (if God wants to minister to her, He will use the Pastor or Minister ‐‐ that is not our purpose) You should have a drape/lap cloth & a box of tissue in your hand. When Pastors and Ministers pray individually for people after the Service we need to be available for any assistance we can offer (with tissue and drape/lap cloth in hand). Quietly pray in the spirit & notice if any ladies have a need. Stand close by in order to be ready to assist, but give them their “space” for privacy. You may give them a tissue if they let you know that they need one. Do not disturb them. If you happen to overhear private information, do not repeat it to anyone.
TISSUE: Take the box of tissues with you to the Altar area. Notice which ladies may need a tissue & watch for their signal to you. Only give a tissue if they request one.
MISC.: You may need to take a lady’s eyeglasses off. If so, put them in a safe place (Ex: the Platform).
Do not rub or “pat” her back or hug her when the Pastor/Minister is ministering to her ‐‐ you will distract her from what the Holy Spirit is doing in her life. If you want to hug her, you may do so after they are finished ministering to her, but only if it does not interfere with your duties. Again, do not rub or pat her back ‐‐ give her a firm hug. God is still ministering to her even after she has left the Altar.
Do not pick up ladies that have fallen, that is for the Ushers We have to be especially sensitive to the moving of the Holy Spirit & not interrupt!
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“SPECIALNEEDS”ALTARCALLS: DRESS CODE: Wear longer, fuller skirts or pants to aid in bending & stooping down without exposing yourself.
JEWELRY: No big, “noisy” jewelry! No big, dangling earrings! No large hanging necklaces that may swing & hit you or someone else or get in your way. No big, “noisy” clanging bracelets! Notice bracelet or watch clasps that could “catch” on women’s clothing. When in doubt ‐‐ don’t wear it or ask the Director!
DRAPING PROCEDURE: Stand to the side of the Pastor/Minister and the lady being ministered to. Hold one open drape slightly out to your side in front of her without touching her, being careful also not to touch the Pastor/Minister or interfere with what they are doing.
As she falls under the anointing lay the drape on her. Cover her “modesty zone” (bodice to crotch area). If she is wearing a skirt, cover her skirt hem & her exposed legs (even if she is wearing a long skirt). Especially cover any exposed areas. You may use more than one drape if necessary. Once you have draped her do not “fuss” with the drape too much (if it’s crumpled up, don’t worry about it ‐‐ just so it covers the essential areas).
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“FOLLOWING”THEPASTOR/MINISTERGUIDELINES: One Hostess (#1 Hostess) to follow the Pastor/Minister. One or two Hostesses (#2 & #3 Hostesses) on each side of Altar near posts.
#1 Hostess: Should be an experienced/mature believer. Pray in the Spirit quietly (do not draw attention to yourself in any way). Have 3 ‐ 4 drapes with you and tissue. Keep your eye on the Pastor/Minister. Do not get distracted or “caught up” in what is going on around you.
Follow them wherever they go. Do not get in front of them (always stay behind them). Anticipate where they will go next. Be alert & ready to run (you may have to take off your shoes). Watch the Pastor/Minister carefully & follow any instructions they give you.
Ex: You may be given water to hold for them. Watch for their signal for a drink (remove cap first) They may give you the microphone to hold for them ‐‐ keep it within their reach. He/She may have you lay your hand on a particularly sensitive area of a lady’s body.
#2 & #3 Hostesses: Keep alert at all times and assist #1 Hostess.
Stand on each side of Altar near posts and hold extra drapes and tissue box. If #1 Hostess is following Pastor/Minister away from the Altar area, follow at a safe distance & do not draw attention to yourself (stand still & do not sway back & forth). Watch #1 Hostess for her signal to bring more tissues or drapes (do so quietly). Notice before #1 Hostess signals if she is getting low on tissues or drapes (Anticipate her need ‐‐ this helps #1 Hostess concentrate on the Pastor/Minister). Pick up drapes from ladies who are getting up from the floor (cover her modestly as she rises).
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“CATCHERS”FORWOMEN’SFELLOWSHIP Proper procedure to “catch” a lady who is falling under God’s anointing: Remove any obstacles (chairs, Bibles, purses, etc.) that could injure her. When she is standing before she actually falls: Without touching her ‐‐ place both of your open hands toward her back. As she falls: Protect her head and neck ‐‐ gently guide her down. For larger ladies two catchers will be needed (one on each side). When you help her up: Sit her up first. Then take hold of her arm at the elbow & she will hold your arm at the elbow so that your forearms are “locked” together. Then gently guide her up with your other hand on her back/shoulder area or under her elbow. Remember to bend your knees so that your back is not injured. COMMUNION
Communion will be served on the first Sunday of each month and at other special times
throughout the year. Saturday service will serve Communion the same weekend.
Hostesses serving Communion must possess a reverent, prayerful attitude.
All Hostesses on duty (including Team Leaders) wear all Black, all White or Black and White on Communion Sunday (following Hostess Dress Guidelines).
Hostesses serving Communion and Team Leaders upon arrival remove Communion from boxes & check for “stickiness”. If necessary, clean with damp paper towels or wipes and place in baskets used for Communion.
The Hostess may hand each person a Communion element. If someone refuses to take it, respect their decision and move on to the next person. If it is a child, look to the parent for their consent.
After Communion is served and the Congregation has partaken take the Communion elements to the SSR Room. If someone requests Communion at that time, you may give them one.
Scripture: Luke 22:19‐20 “And He took bread, gave thanks and broke it, and gave it to them, saying, “This is My body which is given for you; do this in remembrance of Me.” Likewise He also took the cup after supper, saying, “This cup is the new covenant in My blood, which is shed for you.”
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MISCELLANEOUS Please turn off cell phones while on duty.
You may keep your purse in the cabinet in the SSR Room while you are on duty at the Entrance. Remember the room isn’t locked. You may want to keep any valuables (wallet, checkbook, etc.) locked in your vehicle or with a loved one.
OURRESPONSIBILITIES
Pray before serving! The Team Leader over each Service will inform you as to the location.
We want to be spiritually as well as physically prepared to serve.
Smile! Be warm, sincere & genuine in your welcome. Arrive one (1) hour before Service begins and report to the Team Leader in charge of the service.
Distribute Sermon Outlines, Offering Envelopes, Play Programs, Special Handouts like pens or coins, etc.
Assist Visitors in locating Children’s Church and Youth Services and offer assistance in any way we can. We should all be aware of where various things are located throughout our Church property (restrooms, etc.). Take some time when you are not serving to become better informed. Remember that we are constantly changing, so be well informed… people will come to you for information.
Assist Ladies at the Altar at the end of the Service with Tissues and Drapes /Lap Cloths when needed.
Personal conversations & conducting business must be limited while serving. Our focus should be on those entering our Church.
You will receive a schedule with your assigned day(s) to Hostess. It will be your responsibility to switch with another Hostess if you cannot serve on your day.
Be available to serve in at least 1 Service per month.
Important: If you cannot serve on your assigned day, it is your responsibility to “switch” days with another Hostess who is on the schedule for that particular month. You must then notify the Team Leader of that Service at least 24 hours in advance. It is crucial that the Team Leader is informed as to who is going to be serving that day ‐‐ we don‘t want any Surprises! (We know that true emergencies can arise, but please let us know ASAP!)
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TEAMLEADERDUTIES
Be available to assist when needed Pass on any new instructions given to you to the next Team Leader & wait for her to relieve you after
your Service concludes (when applicable) Be responsible for covering the door once you let the Hostesses go to their seats
SPECIFICS
HOSTESS HANDBOOK: Please study procedures and policies to be well informed.
MEETINGS: Attendance is mandatory. Periodically, there will be meetings specifically for Team Leaders.
Attendance is also mandatory. You must be well informed to function properly. SERVICE ATTENDANCE: If you can not be there, on your assigned day, please “switch” days with another Team
Leader. ASSIGNED HOSTESSES: Be aware of who is scheduled to service prior to your Service. Give a friendly reminder call
or e‐mail to those who you think may need it. YOUR ATTIRE: You may wear whatever you wish according to our Hostess Handbook Dress Code & the assigned
“Color of the Month”, along with your Name Badge. On Communion Saturday & Sunday, please wear all black, all white or black & white.
YOUR ARRIVE TIME: Important!!! Please arrive at Church one hour before Service begins. Please try to be there
before the scheduled Hostesses arrive. A new Hostess may arrive before you and not know what to do. We do not want to create confusion or appear unorganized, so please be on time!
YOUR PRAYER TIME: Pray with the Hostesses before they begin their duties.
DRAPES/LAP CLOTHS & TISSUE: You will find the drapes/lap cloths in our Hostess room in the top cabinet. If you
run out of tissue, please check the Janitorial Room (next to our room) or with a Janitor (they wear “Blue” shirts).
*A SPECIAL NOTE REGARDING DRAPES/LAP CLOTHS: Occasionally ladies will ask an Usher for a drape/lap cloth. The Ushers have been instructed to ask a Hostess to take it to the lady (he can not give it to the lady). Ask the Usher if she has requested a drape/lap cloth. WE ARE NOT TO GIVE A DRAPE/LAP CLOTH TO ANYONE UNLESS THEY HAVE REQUESTED ONE. No matter how a lady is dressed or “undressed” – we do not want to offend. No exceptions! Sometimes “well meaning” members will come to us and tell us to take a drape/lap cloth to a lady, who may be exposed.
POLICY CHANGES: If some comes to you regarding changing the way we do something, politely hear them out
and inform them that you will inform the Hostess Director.
HOSTESS POSITIONING: Hostesses must be in position prior to the start of Services. It will be your responsibility to cover until the Hostesses arrive. You should be available to give the Hostesses covering the Entrance more Literature when needed.
IMPORTANT: IF A HOSTESS DOES NOT “SHOW UP” FOR DUTY, PLEASE GIVE THEM A COURTESY CALL. IF THEY CONTINUE, PLEASE LET THE DIRECTOR KNOW ASAP.
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VISTORS: If a Visitor needs to know where something is located, please assist them in whatever way you can. Be familiar with where things are located in the church – Family & Mother’s Room, Restrooms, etc.
WHEN HOSTESSES LEAVE ENTRANCE: Please have the Hostesses take their seats before Pastor starts his message.
Please use wisdom, because there are times when they have to stay longer.
AFTER SERVICE PRAYER: All Hostesses positions in the Lower Sections Front should be at the altar for prayer.
FAMILY/MOTHER’S ROOMS: If a baby continually cries and you can see that it’s disturbing others, gently go to the mother and ask if she needs help and let her know that we have a Family & Mother’s Rooms. But first, please give the mother time to calm the baby or leave the Sanctuary on her own. ABSOLUTELY NO MEN ARE ALLOWED IN THE MOTHER’S ROOM!
SPECIAL NEEDS: During the Service (especially when the Holy Spirit is ministering), watch around you for any ladies
who are under the anointing and may need assistance (tissue or drape/lap cloth). If you see a lady leave the Service and she seems to be having a problem (for example – coughing a lot or she looks faint, etc.), you may follow her and ask if she needs assistance or contact the Emergency Response Team. Ask an Usher to assist you if you need help getting a chair, etc. Stay with them until they are feeling better.
COMMUNION: Always the first Saturday & Sunday of the month. Prepackaged communion cups are in individual
boxes. There are box cutters & scissors in the Hostess room. Replenish their baskets as needed.
HOSTESS IN TRAINING: I will try to let you know when you will have a new Hostess in your Service. There are blank name badges in the Hostess room for them to wear. It should take about 2 weeks to get their permanent badge. When a new Hostess is Training, please take her under your “wing” and guide her. She should stand at the Entrance and hand out literature next to the “regular” Hostesses. Impart to her the things that you have learned. She will get a Hostess handbook at the Hostess meeting.
SHOW APPRECIATION: At the end of the Service, please thank the Hostesses for serving. Be as warm and loving as I
know you can be! We want them to feel appreciated! IN CONCLUSION: It will be your responsibility to inform the lades if they are not dressed appropriately or if they are
late or socializing too much, etc. It’s better to address the issue when it occurs. Just remember to LOVE ON THEM & ENCOURAGE THEM TO DO BETTER!!! Do it GENTLY! Please check your Hostess Handbook so that you are familiar with our dress code, etc. If you still have any questions or concerns, please do not hesitate to contact me at any time. I am here to serve YOU! Thank you for the blessing that you are to me and to our wonderful Hostess Ministry! Remember… Being in leadership is about “leading by example”.
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LETTER OF COMMITMENT
I,_______________________________________________________ commit on
this (Month) ______________(Day)_____(Year)_______________,for a period of
one year and to the best of my ability, to perform the duties that are required of a
team member of the Hostess Ministry at Abundant Living Family Church. I
understand and agree that this position is a position of honor and responsibility
and should not be taken lightly.
I will to the best of my ability serve wherever and whenever I am asked. I
understand and agree that this position requires sacrifice on my part. I
understand and agree that volunteering and serving are not the same thing.
I commit to arrive 45 minutes before I am scheduled to serve and to remain until I
am excused by my section leader or assistant director. I agree to attend every
Hostess team meeting so that I will be up to date on any training or changes in
procedures. I will follow the directions and request of my section leaders. I
understand the difference between serving and attending service and will not
confuse the two.
I will serve the Lord with my whole heart. I am not serving to be seen or for the
accolades of man; I serve because I am a servant of the Lord, NOT JUST A
VOLUNTEER.
Signature_________________________ Date_______________________