Welcome

PRESENTATIPRESENTATION ON

T Q MPrepared by Farid Shaikh

ON

Total Quality Management

CONTENS

What is mean by TQM ?

Definition of TQM

Principal of TQM

Fundamentals of TQM

Characteristics of TQM

Evolution Table of TQM

Ten steps in quality Improvement

Conclusion

What is mean by TQM ?

In Modern competitive Business World Quality of the product is the only way to achieve success in Business it is observed that successful Business Organization pay utmost attention to the quality of their products. Therefore in modern times the concept of Total Quality Management (TQM ) has achieved universal acceptability and has gained more popularity. The most important recent development is the increasing attention to the concept of quality and the emergence of TQM. The term TQM has been defined by different expert in the following ways.

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Definition of TQM ?1] British Quality of Association :- “TQM is corporate business management philosophy which recognises that customer needs & business goals are inseparable. It is appropriate with in both industry & Commerce.

2] Indian Statistical Institute, Hyderadab :-“TQM is integrated organizational approach in delighting customers (both Internal & External) by meeting their expectations on a continuous basis through everyone involved with an organization working on continuous improvement in all product service and processing along with proper problem-solving methodology.”

Principal of T Q M

1] Continuous improvement of the Organization which must be equal to or greater than that of any competitor.

2] Continuous & relentless cost reduction

3] Continuous & relentless quality improvement and

4]to create an organization where by every one is working toward making their organization the best in the business, & to capitalise on the sense of achievement & working in a world class organization.

Fundamentals of T Q M1] In TQM customer needs & satisfaction must be given first priority

2] The principle of ‘Plan-Do-check-Action’ is used in TQM.

3] workers’ co-operation & active participation is very essential for TQM. Without it TQM cannot be achieved

4] In TQM Principle of interrelated control is followed in which work of each one can be checked by other person.

5]TQM relates to all activities, factors processes, departments, functions etc.of an org.

6] In TQM the principle of daily management is followed in which daily planning , control and corrective action are taken promptly.

7] the cost of production is an important factor of TQM & hence it tries to make savings in cost by maintaining the same quality.

8]TQM is the way of life & hence management must concentrate on achieving excellence in all its activities.

9]TQM is the style of thinking & acting which demands participation of everybody in the organization.

Characteristics of T Q M1] To understand what the customer

wants & to provide it, immediately on demand at the lowest cost.

2] To provide product & services of high quality & reliability consistently.

3] To keep up with the pace of change technological as well as political & social.

4] To be one step ahead of customer’s needs that is to predict what the customer will want one year or ten year from now.

Sr. Sr. No.No.

Quality Quality Elements Elements

Previous state Previous state Today & futureToday & future

1.1. DefinitionDefinition Product -Product -focussedfocussed

Customer -focussedCustomer -focussed

2.2. Decision-Decision-making making visionvision

short-termshort-term Long-termLong-term

3.3. FocusFocus Inspection & Inspection & Detection Detection

Prevention & Only Prevention & Only PreventionPrevention

4.4. Source of Source of defectsdefects

OperationsOperations SystemSystem

5.5. ResponsiabilResponsiability of ity of

Quality ControlQuality Control One & AllOne & All

Evolution Table of TQM

Evolution Table of TQMSr. Sr. No.No.

Quality Quality Elements Elements

Previous state Previous state Today & futureToday & future

6.6. Decision-Decision-making bymaking by

ManagersManagers Quality TeamQuality Team

7.7. Role of Role of ManagerManager

To Plan, To Plan, Control & Control & EnforceEnforce

Delegate,empower Delegate,empower Help, educate, Help, educate, facilitate facilitate

8.8. Role of Role of EmployeesEmployees

Employees are Employees are trained trained

Passive and follow Passive and follow educate and educate and empowered orders empowered orders

9.9. organizational organizational structurestructure

Horizontal Horizontal ProcessesProcesses

chain of command chain of command structure structure

10.10. PhilosophyPhilosophy Change & Change & ImproveImprove

Stability, Learning Stability, Learning Encouraged from Encouraged from specialisationspecialisation

1] To create awareness of needs and opportunities for quality improvement .

2] To fix objective of quality improvement

3] To built Organization to achieve objective

4] To impalement training programme for quality improvement

5] To impalement proper project to solve the problem.

By Joseph Juran

Ten steps in quality Improvement

6] to receive progress report of quality improvement activity and project.

7] To give proper recognition to the employee who had achieved success in quality improvement programme.

8] to intimate to the concerned staff the objective achieved due to quality improvement programme

9] To see & confirm that the quality improvement programme is implemented on the right direction

10] To maintain proper speed of quality improvement programme treating it as a regular activity of a company

By Joseph Juran

Ten steps in quality Improvement

Impact of T Q M

Conclusion

A. Consumer’s Trust & satisfaction

B. Reduce errors & enhance quality and productivity.

C. Contribute to the improvement & development of the enterprise

D. Inspire more effective team work among the workers.

E. To increase employee motivation

F. Create problem solving capability

G. Improve communication in the organization

H. Develop harmonious relationship between manager and workers.

I. Promote personal and leadership development .

J. Develop a greater safety awareness .

K. Promote cost reduction.