welcome aboard crystal serenity evening dress code: women ... · crystal cruises is pleased to...

Crystal Serenity • Wednesday, January 22, 2020

Welcome Aboard Crystal Serenity Evening Dress Code: Crystal CasualWomen’s Crystal Casual includes:A blouse, sweater, dressy slacks, skirt, dressMen’s Crystal Casual can include:A sport coat, dress shirt, button-down shirt, open collar or collared polo shirt and dress pants or smart trousers (no tie required)

Crystal Serenity • Cruise OCY200122, No. 1 Wednesday, January 22, 2020 Los Angeles, California, U.S.A. Depart: 5:00pm Sunset: 5:13pm

For Her Splendid Seas & Polynesian Pearls CruiseLos Angeles, California, USA to Papeete, French Polynesia

January 22 – February 4, 2020

Important Notices

Emergency Muster for All Embarking Guests A mandatory Emergency Muster for All Embarking Guests, is held today, Wednesday, January 22, at 4:15pm. Please note, you are NOT required to bring your life jacket to the muster Please watch the safety video featured on your stateroom I-TV under Digital Entertainment - Safety & Environment. Service in our bars and lounges is suspended during the Emergency Muster. In-transit guests are welcome to attend for their own safety, however, it is only compulsory for embarking guests.

World Cruise Welcome Celebration Join us in the Crystal Plaza at 8:00pm for our World Cruise Welcome and balloon drop with our Senior Officers and World Cruise Hostess.

Crystal Serenity proudly presents Crystal in Motion Join us for Crystal Serenity’s welcome variety production show at 9:30pm in the Galaxy Lounge.

Delayed Luggage Service If you had any delay receiving your luggage either at the airport or on board, or if any luggage has been misdelivered to your room, please contact our Concierge Desk located in the Crystal Plaza, Crystal Deck 5.

See Insert for Complete ItineraryAlso inside: important welcome-aboard information for our embarking guests, plus details about this voyage’s entertainment.

Aerial Drone Policy Please note: Due to the differing local regulatory requirements and

restrictions in destinations around the world regarding the use of aerial drones, and in the

interest of maintaining a safe and secure environment for all guests and crew aboard our

ships, please be advised that aerial drones are prohibited and may not be brought on

board the ship. They must be surrendered to the ships security and will be kept in storage

for the duration of the cruise.

Nuku Hiva

Rangiroa

Moorea

Bora Bora

LOS ANGELES

PAPEETE

EQUATOR

P ACIF IC OCEAN

FILM & THEATRE

JAZZ DAYS & CABARET NIGHTS

CRYSTAL WINE & FOOD FESTIVAL

OCEAN VIEWS

GOLF

ABU DHABI GRAND PRIX

BIG BAND & BALLROOM DANCE

MARQUEE EVENT

JAZZ

EMERGING ARTISTS

CLASSICS IN THE ARTS

EXPLORATION & ADVENTURE

PRESIDENT'S CRUISE

MIND, BODY & SPIRIT

CRYSTAL SOCIETY SAILING

SPECIAL OFFERS

FASHION & STYLE


Hello and Welcome Aboard Crystal Serenity

Please consult your green Stateroom Directory binder for complete information on the ship’s dining and room service options, bars & lounges, activities and entertainment possibilities, services, general information and telephone guide.

from Hubert Buelacher, Hotel Director

As we welcome the luxurious Crystal Serenity back to sea from her longest-ever dry dock, I am thrilled to introduce you to this beautifully reimagined ship. From more of the spacious, butler-serviced Penthouses and Penthouse Suites to offer you personalized service to streamlined technological upgrades to keep you connected to your journey and the world beyond, Crystal Serenity offers more of what travelers have always loved about Crystal.

All of us on board sincerely hope that the elegance and charm of our ship, along with the pleasant nature of our staff and crew, will provide you with a vacation experience unlike any other. We want you to know that every member of our staff and crew has but one goal: to ensure that you have the best cruise experience ever.

As always, the key word to describe the onboard experience we offer our guests is choices, and Crystal Serenity’s redesign presents more of them than ever. For example, you will find that you have a wide variety of dining options aboard Crystal Serenity, with open seating allowing you to dine as you wish. Waterside is located on Crystal Deck 5. Here you will find a diverse array of culinary choices for breakfast, lunch and dinner, plus an extensive selection of fine wines. You may also choose to enjoy your evening in one of our three specialty dinner restaurants by reservation: Prego offers fine Italian fare, Umi Uma & Sushi Bar features the renowned Asian cuisine of Nobu Matsuhisa, both located on Promenade Deck 7 Aft. Yet another option is the all-new Silk Kitchen & Bar, located on Lido Deck 12 and serving classic Chinese comfort food for lunch and dinner. Enjoy the new Marketplace on Lido Deck 12 for casual breakfast and lunch fresh buffets, and Churrascaria in the evenings, located in the same space and serving traditional Brazilian bar-be-que specialties. Please refer to the back page of daily Reflec-tions for days and times for dining. If you prefer to dine in the privacy of your own stateroom, we also offer 24-hour Room Service. With all these choices, your biggest decision each day may be where to savor your meals!

Crystal Serenity also features an extensive enrichment and activities program. You may choose the world-class entertainment in one of our lounges, an informative Crystal Visions Enrichment Program lecture featuring a noted personality or expert speaker and personal growth options with our innovative Crystal Cruises Creative Learning Institute. For those who like to shop, Avenue of the Stars is home to three beautiful boutiques: Apropos, Crystal Collection and Facets.

For the fitness-minded, we offer the expansive and beautiful Crystal Life Spa & Salon. If Lady Luck calls to you, visit our Resorts World at Sea Casino. Or, you may choose a recent-release film at our Hollywood Theatre. And, to commemorate your time on board Crystal Serenity, our professional photographers from Paragon Pixels take pictures at various times throughout the cruise, including formal portraits. Daily Reflections informs you of all the activities and special events offered each day. As always, the choices are yours.

All of us aboard Crystal Serenity want to make this a memorable experience for you. Should you find you need anything, please do not hesitate to ask any member of our staff. That’s the spirit behind the “Crystal Attitude.” Like you, our friendly staff and crew have chosen the “Crystal Family.” Your satisfaction is our first priority. Again, welcome to the beautiful Crystal Serenity. Enjoy your cruise.


Crystal Adventures Shore Excursions Notices Shore Excursions Manager Marco Estrada and his team Erin, Cinthia, Gloria and Fabio wish you a very warm welcome aboard.

Location and Hours The Shore Excursions Desk is located next to the Reception Desk in the Crystal Plaza on Crystal Deck 5 Midship and is open today from 1:00pm to 8:00pm. Should you need extra guidance in planning your time ashore, please stop by or call us at 3708.

Tour Order Forms • Please keep in mind that our tours are very popular and fill quite quickly; please turn in your tour order form at your earliest convenience to avoid disappointment. Tour tickets will then be issued and delivered (subject to availability) to the mail clip outside your stateroom door. The ticket fee is charged to your shipboard account. • If making changes to tours, please bring your tickets to the Shore Excursions Desk. • Please check the top of your tour ticket for departure time and place.

Pre-Registered Tours For all guests who have pre-registered shore excursions, your tickets are located in your stateroom. If you pre-reserved your tours and there are no tickets in your stateroom, please contact the Shore Excursion office at your earliest convenience. For details regarding cancellation of excursions, please refer to the general conditions in your Shore Excursions book.

Complimentary Shuttle Services in our Ports of Call Crystal Cruises is pleased to provide complimentary shuttle service in ports of call where the town or the city center is beyond a reasonable walking distance from the ship’s pier. The shuttle schedule will be announced in the onboard daily newsletter Reflections. Please note, we are unable to provide shuttle schedules prior to the start of a sailing. Schedules and the operations of shuttles are sometimes dictated by local authori-ties, traffic or security measures, which may create delays and, in some cases, prohibit shuttle service from operating inside the port area. Complimentary shuttle service is provided at the sole discretion of Crystal Cruise and is not guaranteed in any port. Please refer to Reflections or speak with our onboard Shore Excursion staff for details. Shuttle bus operations are for independent guests who wish to transfer to the town center ONLY. The bus cannot deviate and/or stop at hotels, restaurants, parking lots or any other destination other than the pre-determined designated shuttle bus stop in the center of town.

Independent Tour Operators Crystal Destination Discoveries Shore Excursions can only be viewed and pre-reserved directly with Crystal Cruises through the official Crystal Cruises website: crystalcruises.com. Guests should be weary of independent vendors or websites that may falsely present their tour offerings as Crystal Destination Discoveries Shore Excursions. Crystal Cruises does not condone or recommend that guests participate in shoreside ac-tivities purchased through vendors with the port property or elsewhere ashore. If guests choose to participate in such shoreside activities, it is at their own risk and Crystal Cruises is not responsible for the consequences that may result.

Crystal Adventures Shore Excursions Please note that all guests participating in

Crystal Adventures shore excursions are

required to have a valid booking number

for the specific cruise during which the

excursion is offered. We are sorry that

visitors and outside guests cannot be

accommodated on our tours ashore.

Please check your tickets to ensure they

list the specific Crystal Adventures shore

excursion(s) which you pre-reserved. If the

tour listed on the ticket(s) you receive is

incorrect, please bring the ticket(s) to the

Shore Excursion Desk to exchange them

for the correct tour. Failure to bring incor-

rect tour tickets to our attention prior

to the cancellation date of the tour will

result in your being charged for the tour

listed on the actual tickets you received.

Please be advised that although we try

and source the best quality tour guides

in our ports of call we kindly ask for your

understanding when a guides English

might not be up to a high standard.

Crystal Adventures Port Information Tune in to the Crystal Adventures Port

Information, on your stateroom I-TV under

Digital Entertainment - Crystal Adventures,

to learn about the Shore Excursion oppor-

tunities in our upcoming ports of call.

Awareness and Caution Worldwide Crystal Cruises is most interested in your

safety. We suggest that you minimize the

risks associated with traveling in areas

unknown to you by touring with repu-

table tour operators or persons familiar

to you. All Crystal-sponsored activities are

designed with your safety in mind. It is

always wise to leave any keepsake valu-

ables and fine jewelry safely on board.


Cellular Telephone “Quiet Zones”You may use your mobile phone in most areas on board. However, the following areas

have been designated as quiet zones where service is not available: Waterside, Galaxy

Lounge, Hollywood Theatre, Stardust Club, SILK, Umi Uma and Prego. As a courtesy to

all guests on board, we kindly request that you set the ring tone to silent mode, and that

you be conscious of the volume of your voice when making a call.

Crystal Serenity Introduces Crystal ConnectWe are pleased to announce an elevated digital experience, Crystal Connect, aboard Crystal Serenity. A new dedicated guest Internet portal and digital app that puts the world, and the world of Crystal, at your fingertips. Tap or click on this stream-lined landing page to surf the Internet and access an array of shipboard information, including menus from each restaurant, spa treatment options, daily location, weather and more.

A number of international newspapers are also available for digital viewing, as well as Crystal lectures on demand. Movie buffs will enjoy on-demand viewing of current block-busters and Oscar-nominated films with streaming on personal devices.

Whether you tap, click, swipe or point, we hope you “Like” the newest, high-tech enhancements to the legendary Crystal Experience. Enjoy your explorations—both virtual and real-world!

Newspaper Delivery Service and PressReader e-NewspapersWith the PressReader digital service, numerous global newspapers can be downloaded to your smartphone or tablet. To use this service, guests will need to download the PressReader app.

Guests who prefer to read paper copies of the newspapers may do so by completing the order form available in your Penthouse or stateroom. Cost for the Newspaper Delivery Service is $6.50 per copy and, for your convenience, the fee will be added to your shipboard folio. Please note that delivery times will vary depending on the time of day the forms are received and the time changes as the ship sails from port to port.

A complete listing of titles is available at our Reception Desk. Delivery of paper copies of the newspapers you have selected begins as soon as the ship receives the publica-tions. Virtually every country is represented and the list includes both daily and weekly newspapers from the United Kingdom, United States, Japan, China, India and Russia, among others.

Suspension of Engine Room ToursRecent revisions to International Regulations dictate that certain areas of the ship are

categorized as “restricted.” One area is the Engine Room (among others). Therefore,

we regret to inform you that we are no longer permitted to conduct tours of the

Engine Room and other select areas on board. We appreciate your understanding.

Los Angeles, California, U.S.A Port InformationCrystal Serenity is docked at World

Cruise Center Berth 92, in the Port of Los

Angeles, today, Wednesday, January 22,

2020.

When going ashore, please remember to carry your Guest Identification Key Card as you must show it to the officer at the gangway when exiting and re-boarding Crystal Serenity. In addition, local authorities require that guests also have a government issued I.D. with them as well.

Please note: No food, fruit or plants may be taken ashore due to local Agri-culture and Quarantine regulations.

Taxis are available outside the terminal, they

are metered and they will accept credit

cards.

Crystal Cruises is offering a compli-mentary shuttle service between the

pier and Longbeach Aquarium. The first shuttle departs from the pier at 9:00am; the last shuttle returning to the ship from Longbeach Aquarium leaves at 3:30pm.

The shuttles operate on a continuous

basis throughout the day, approximately

every 30 minutes. The shuttle will depart

earlier if filled. Please note that the times

are approximate and may vary depending

on traffic conditions and unforeseen

events on the day. Crystal Cruises thank

you for your understanding in this matter.

Crystal Serenity is scheduled to sail for Nuku Hiva, French Polynesia, at 5:00pm. All guests back on board by 4:00pm. The mandatory Guest Emergency Muster for all embarking guests takes place at 4:15pm. In-transit guests are welcome to attend for their own safety, however, it is only compulsory for embarking guests.


Specialty RestaurantsPrego, SILK, Umi Uma & Sushi Bar

Crystal Cruises is pleased to offer you the choice of four additional fine dining optionsaboard Crystal Serenity. Prego offers Italian flavors, SILK offers Chinese cuisine, and Umi Uma & The Sushi Bar feature contemporary Japanese cuisine by Nobu Matsuhisa.

During this cruise, we would like to invite you to join us in our specialty restaurants Today, as it is the beginning of the cruise, you are invited to make reservations in each of our three speciality restaurants. We are happy to confirm reservations for a maximum of up to eight people per table in either SILK, Prego or Umi Uma.

A total of Two visits for each guest may be made during this cruise to either Prego, Umi Uma or the Sushi Bar or a combination thereof without charge. Should further visits be made to any of the specialty venues, a $30 fee per person / per visit will be charged to your shipboard account. We kindly ask guests to advise any cancellations no later than 4:00pm on the day of your reservation.

Please Note: SILK does not count towards this limit and no charges will be applied if you dine at this venue.

SILK, Prego & Umi Uma Reservations

Specialty Restaurants Maître d’ Mario Moinheiro is taking reservations for these alternative dining areas from 1:30pm to 4:00pm in the Prego restaurant, Promenade Deck 7 Aft. For your convenience, you can also make a reservation by dialing 3854 during these hours.

ChurrascariaAs a part of Crystal’s all-inclusive experi-ence, the brand-new Churrascaria offers an evening dining venue every night of the cruise from 6:00pm until 8:30pm.

Located on Lido Deck 12 Aft (Market-place by day for breakfast and lunch), The Churrascaria is an inviting Brazilian Steak House atmosphere with mouth-watering selections of tapas & ceviche, salads and soups, vegetables, as well as freshly grilled meat & seafood, served the Brazilian “Crystal” way. Our skilled Crystal gauchos journey through the restaurant with grilled meats on sword-like skewers taken directly off the grill, stopping at each table to carve slices for diners. The Churrascaria dinner experi-ence is open seating therefore, no reser-vations will be required.

SILK Kitchen & BarOur Crystal Serenity guests are able to now enjoy the Chinese restaurant called SILK on Lido Deck 12 Midship, which features a selection of Chinese options for lunch and dinner. Lunch offers popular Chinese dishes such as Char Siu Bao (Steamed Buns with Barbecue Pork) and Shrimp Har Gow (Steamed Shrimp Dumplings). Dinner service begins at 6:00pm and ends at 8:30pm, and the dinner menu features family style / sharing plates that tantalize any food aficionado. Selections include our Signa-ture Szechuan Lobster Wok and Stir-Fry Black Pepper Beef Tenderloin.

Reservations are recommended for evening dining in SILK and can be made in advance by dialing 0 anytime or with the Restaurant Manager in the Waterside Restaurant during opening hours.

Please Note: Churrascaria and SILK Restaurants do not count towards the Specialty restaurant limit and no charges will be applied if you dine at either of these two venues.

Traveling on Your Own?Try Our Sharing Table Concept

Have you ever just wanted to experience our specialty restaurants on your own? If you

are interested in dining at one of our specialty restaurants, but hesitate to make solo

reservations, our Sharing Table Concept is an ideal option for you to consider.

In keeping with our penchant to offer guests an abundance of choices, our sharing

table concept was specifically designed to provide independent travelers with the

opportunity to dine at a community table. On select evenings (or an evening) during

the cruise, a no-host table is reserved in one of our specialty restaurants — SILK, Umi

Uma or Prego. Here, with a shared passion for culinary discoveries and world travel,

stories are shared and new friendships made.

Any guest may make a solo reservation and participate in this delightful dining experi-ence. Simply contact the Specialty Restaurants Maître d’ Mario Moinheiro during the first day or two of your cruise, and a reservation will be made for you. Sign up is on a first-come, first-served basis, so get your name in early. Charges may apply. We encourage you to take advantage of this unique opportunity and enjoy a lovely meal seasoned with the camaraderie of new friendship.

This cruise our sharing table concept is offered in: Prego restaurant on January 25 at 6:00pm; Umi Uma restaurant on January 28 at 6:00pm; and SILK restaurant on January 31 at 6:00pm. Sharing table dining is also available every evening in Waterside at 6:00pm or 7:30pm.


Savor the Luxury of Our Connoisseur Wine & Spirits ListWhether you want to celebrate a special occasion or simply revel in the delight of cruis-ing on your favorite cruise line, the special wine & spirits selections available on our

Connoisseur List will surely add a feeling of joie de vivre to your festivities. Our Connoisseur List includes fine wines and spirits from all over the world with incredible options that will suit the most discerning guests’ palates. Your Sommelier will be pleased to assist you with selections available on your cruise, giving you the opportunity to explore new wines, indulge in your favor-ites, and matching select wines with our delicious cuisine. We also have a selection of Connoisseur Dessert wines available on every cruise selected specifically to enhance our delectable desserts.

Crystal’s Sommeliers are certified by the Court of Master Sommeliers and can be of considerable assistance to our guests in choosing the appropriate wine for every occa-sion and type of cuisine. Please feel free to contact our expert Sommeliers to assist you throughout your cruise.

Crystal Serenity’s Intimate Supper ClubThe Evolution of Crystal Luxury sees a variety of new culinary experiences aboard Crystal Serenity including our recently featured supper club. The Stardust Supper Club combines impeccable dining with the music and vibe of exclusive clubs popular during the Frank Sinatra and Dean Martin heyday. Set in the ship’s Stardust Club, this deliciously nostalgic-yet-modern event is offered on our “Black Tie Optional” evenings this voyage – Thursday, January 23, and Thursday, January 30.

The Stardust Supper Club features a four-course menu of select favorites from the Waterside (main restaurant) menu as Crystal Serenity’s Show Band, featured vocalists and ballroom dancers provide entertainment. In between performances, musicians provide non-stop music throughout the dinner, and the ship’s Ballroom Dance Quartet performs spotlight dances including one during dessert and coffee service when guests can join in on the dancing.

The Stardust Supper Club hosts up to 108 guests by reservation only with doors opening at 6:15pm and closing promptly at 6:35pm to ensure the best possible ambi-ence and experience, giving you ample time to dine and dance prior to the 9:45pm showtime in Galaxy Lounge. Please make reservations with the Restaurant Manager or the Maitre d’ Speciality restaurants.

Crystal Serenity’s recent transformation includes a new look for the Stardust Club, too – long a favored central hub for bridge groups, enrichment speakers and nighttime dancing and drinks. A new dance floor, lighting, bar finishes, and refreshed décor is featured, as well as several ‘behind-the-scenes’ enhancements to elevate the experience.

USPH AdvisoryCrystal Cruises consistently receives the highest scores from the United States Public Health service after inspections of our culinary operations. We are also keenly aware of our responsibility to inform our guests of specific advisories from USPH.

Their most recent guidelines require us to advise you that any foods such as meat,seafood, shellfish, eggs, milk or poultry which you might order not thor-oughly cooked to the required minimum temperature (to eliminate disease-causing organisms) can significantly increase risk for foodborne illness, especially if you have certain medical conditions.

Captain Birger J. Vorland and the Crystal Family wish a…

Happy Birthday to: Mr. Dave Smith Mrs. Rosemary Matteson Mr. Russell Thackston Mr. Kevin O’Keefe Mrs. Rosa Trombitas

Happy Anniversary to: Mr. Elliot & Mrs. Susan Bodner Mr. Kevin & Mrs. Laura O’KeefeMr. Bryan & Mrs. Carol Houlihan

Happy 13th Anniversary to: Mr. Matt Tucker & Mrs. Nancy Roller

Happy 30th Anniversary to: Mr. John Tam & Ms. Daphne Chu

Happy 48th Anniversary to: Mr. Csaba & Mrs. Rosa Trombitas

Happy 50th Anniversary to: Mr. Samuel & Mrs. Linda Davies

Happy 60th Anniversary to: Mr. Steve & Mrs. Arlene Guss

Happy Honeymoon to:Mr. Mike & Ms. Peri Merucci Mr. Dave & Ms. Cynthia Biunno

Best Wishes and Congratulations!


Dress Codes For Your Cruise Daytime Dress Code

Throughout the day, our guests wear a mix of active resort wear. Restaurant attire is casual during the day; however, swimsuits, cover-ups/robes and baseball hats are not appropriate. If you do not wish to change for a meal in the afternoon or evening, alfresco dining on deck is available. After 6:00pm, casual daytime attire is not appro-priate. Shorts and baseball caps are not permitted for men or women.

Evening Dress Codes

Keeping in line with the continually evolving, more relaxed dress codes reflected throughout the world today, we have simplified our preferred evening dress codes to two types: Crystal Casual and Black Tie Optional. Please refer to the dress codes described in detail below. After 6:00pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women.

Crystal Casual: Crystal Casual calls for a dressed-up version of casual looks.

Women’s Crystal Casual includes:

• Blouse • Sweater • Dressy slacks • Skirt • Dress

Men’s Crystal Casual includes:

• Open collar shirt • Collared polo shirt • Button-down shirt • Dress shirt (no tie required) • Dress pants or European smart trousers • Sport coat (optional)

Black Tie Optional: A Black Tie Optional evening offers our guests a celebratory opportunity to dress more formally. Guests dining in all of our restaurants, with the exception of Churrascaria, are asked to adhere to the Black Tie Optional dress code. We request at least a jacket to be worn by men for dinner.

On Black Tie Optional evenings, if you choose to change your attire following the evening dinner festivities, please maintain a minimum style of dress in keeping with the dress code described above in Crystal Casual.

Women’s Black Tie Optional includes:

• Formal cocktail dress • Evening gown • Dressy evening separates

Men’s Black Tie Optional includes:

• Dark suit with/without a tie • Tuxedo

With this policy, guests can expect the following:

• 7- to 10-day cruises: Up to one Black Tie Optional evening (based on itinerary; see dress code for your specific cruise for details) • 11- to 13-day cruises: Two Black Tie Optional evenings • World Cruises, Holiday voyages and trans-ocean crossings may be scheduled differently. Throughout your cruise and for your convenience, we publish the evening’s dress codes in our daily Reflections newsletter.

Crystal Cruises Creative Learning InstituteEngaging − Enriching − Enhancing

The Crystal Cruises Creative Learning Institute, “CLI,” brings out the best in you – by bringing you the best instruction available at sea. The Institute expands upon Crystal’s commitment to enrich the body, mind and spirit by extending new opportunities for personal growth. This integrated certificate program is based on four centers of learning:

é Arts & Entertainment é Business & Technology é Lifestyle é Wellness

CLI offers expert instruction and lectures from our partners who on this cruise include:

Ballroom Dance Bridge Computer University@Sea Creative Media FUN-damentals Del Mar College Everything Apple Knitting Instructor Memoir Writing Classes Nordic Walking Odyssey Art At Sea, Watercolor Pilates Reformer Instructor TaylorMade™ Golf Yamaha Yoga Instructor

Each class and workshop is designed to further your knowledge in an entertaining and interactive format.

There are participation limits for Nordic Walking Classes and Pilates.

Sign up for CU@Sea classes in the CU@Sea Lab on Promenade Deck 7.

There is no sign-up required for Bridge, Dance, Golf, Odyssey Art at Sea, or the Walk on Water programs.


Important Information about Gastrointestinal Illness (GI Illness) and its PreventionDear Guests:

As many of you may know, there has been discussion from time to time about gastro-intestinal illness (GI illness) and its most common cause, norovirus, also known as Norwalk-like Virus, and cruise ships. This illness occurs world-wide and is second only to the common cold in occurrence. Because of this, individuals with symptoms or having had recent bouts of GI illness may likely be included in a group embarking on board.

At present, we have no reason to believe there is an unusual level of GI illness on board. However, to minimize the potential for transmission of GI illness to our guests, we maintain a very high standard of sanitation and introduce even higher levels of sanitation practices when we suspect cases might exist on board.

The key to controlling any potential outbreak is to identify anyone who has GI illness symptoms as quickly as possible. Therefore, if at anytime during the cruise you experi-ence symptoms such as stomach pain, cramps, vomiting, fever, nausea, body aches or diarrhea please report to the medical center immediately.

While not life-threatening, GI illness is easily transmittable, and can be uncomfortable. It typically runs its course in 24 to 48 hours.

Some of the practices we follow in order to minimize the potential for the spread of GI illness are:

• Persons with symptoms or having had direct contact with persons with symptoms will be isolated until the medical officer deems it safe to return to shipboard activities.

• Frequently touched surfaces, such as elevator buttons and hand rails, will be sanitized often.

• Disinfection of staterooms and public areas will occur often.

• Self-service food handling by guests for ice cream, bar snacks and canapés as well as self-service in the Bistro and Lido buffet may be temporarily suspended.

Actions that you can take to minimize your risk of becoming ill or spreading it to others include:

• In each port, please use the hand sanitizer dispenser before boarding the ship and whenever one is located within the ship.

• Please wash hands with soap and water frequently.

• Avoid close contact with individuals whom you know have symptoms.

Further, while I am very much looking forward to meeting all of you at my Welcome Aboard and Farewell parties, for the above reasons I must refrain from shaking hands in the receiving line.

I thank you for your cooperation and understanding. All of us at Crystal Cruises wish you a most delightful and healthy cruise vacation.

Captain Birger J. Vorland Master, Crystal Serenity

Crystal ImagesCrystal Serenity’s Crystal Images photo

shop on Tiffany Deck 6 Aft features state-

of-the-art photo-finishing equipment

and our staff is delighted to offer the

following photographic services:

• Private photographic sessions around

the ship

• Downloading of photos from all digital

media to USB, CD, DVDs or prints

• Glacier Blocks and Photo Books

• Leading brands of digital cameras available

• Battery charging facilities

See our friendly photo staff for details.

Ship’s Official TimeCrystal Serenity’s official time can always

be found on your stateroom I-TV. Should

there be time changes during this cruise,

please be cautious about adjusting your

personal phone and other electronic

devices as some automatically adjust to

local time, while others do not. To be safe,

always rely on Crystal Serenity’s Official

Time and request a wake-up call via your

stateroom telephone.

Wheelchairs and Scooters Please note, due to safety issues, wheel-

chairs and motorized scooters must be

stored inside staterooms. Wheelchairs or

scooters may not be stored in the corridor

outside of your stateroom, or in the land-

ings near elevators.

If you are not able to store the scooter in

your stateroom, we kindly ask that you

contact the Reception Desk in the evening

before you retire, in order to arrange for the

storage of your scooter during the night.

The scooter will then be returned to you, at

your convenience, the following morning.

Thank you for your cooperation.


Waterside Features Modern Cuisine MenuCrystal Cruises is excited to present our innovation in dining — Modern Cuisine selec-tions in Waterside. Our Senior Vice President of Hotel Operations, Toni Neumeister, and the chefs of Crystal Cruises have created a fresh, extra-sensory experience for your dining pleasure.

The Science of Food

Inspired by recent developments in food science that build on traditional cooking methods and take the traditional several steps further to reflect 21st century values, Neumeister and his talented team have crafted an exciting set of menus that will entice your palate. At a chef summit held exclusively for our Crystal culinary team, Neumeister, our executive chefs, and executive pastry chefs were joined by two guest chefs from shore-based restaurants to experiment and concoct new recipes. The guest chefs included a former research and development chef from the famous Fat Duck restaurant in Berkshire, England (Heston Blumenthal’s restaurant), and a specialist in precision temperature cooking. This illustrious team of culinary masterminds brewed up innovative, fresh recipes that will have guests asking for seconds!

Crystal’s Modern Cuisine

The result of all of this experimentation is the Modern Cuisine menu now offered in the Waterside. Our Modern Cuisine is based on the food science of contemporary cooking that uses special techniques, a variety of new equipment and the finest quality ingredients to ultimately reveal hidden properties in the food. Crystal’s chefs now employ equipment such as Pacojets (for transforming ingredients into ultra-light mousses), smoking guns, high emulsion blenders, extractors and spray guns to en-hance the flavors and textures of the Modern Cuisine menu, resulting in exciting and extremely creative presentations.

Guests will be treated to dishes that truly engage all of their senses. With intriguing textures that include foams, mousses and crystals gleaned from what you thought were ordinary ingredients, our Modern Cuisine will magically transform your evening meal into a unique, unmatched experience.

What’s for Dinner?

For example, on one night guests might find a dish of Charred Wagyu Beef Crudo, Mashed Potatoes and Horseradish Cream on the menu. On another evening, guests might wish to indulge in our “Trio of Oysters” pickled shallots, cucumber sherbet and oyster espuma or Baby Halibut, cockles dill chowder and snow peas. And be sure to save room for dessert – almond tart, marinated berries, cotton candy dome and strawberry consommé are perfect to top off the evening.

We hope our guests will experiment and indulge in the selections offered in our Modern Cuisine menu, however we also recognize that some of our guests would like to have options from our tried-and-true dishes available — our Crystal Classics. Each evening guests will be able to select from both the Modern Cuisine menu as well as the Crystal Classics menu, which includes such favorites as Prime Rib, Dover Sole “à la Meunière” and, of course, local influenced dishes such as Paella. Bon appetit!

The Vintage RoomThe Vintage Room, located between the Library and Umi Uma on the port side of Promenade Deck 7 Aft, was created to promote wine education and the fine wine selections offered on board.

In addition to occasional daytime wine tastings and discussions in this beautiful room, guests may partake in a variety of wine “themed” dinners on any evening of their choice during the cruise.

By special arrangement with the Head Sommelier, private parties of up to 14 guests can be arranged so guests may enjoy this exclusively Crystal experience of pairing wine and food.

Guests choose an array of fine wines from our Connoisseur Wine List and our Executive Chef pairs a selection of special culinary creations to enhance the quali-ties of each of the wines chosen.

During the dinner, our expert Head Sommelier shares his knowledge of these extraordinary wines, offers complete tasting notes and explains the unique properties of the vintages with the various food courses presented.

There are special themes from which a wine connoisseur can choose, such as A Wine Tour of Europe, Best Wines of Napa, The Italian Experience or New World and Old World Wine Comparisons. Four or five wines are usually chosen, and appropriate food courses to enhance the wines are presented during the leisurely, entertaining and educational evenings in the intimate Vintage Room.

There is a minimum charge of $2,600 for these exclusive private dinners, which includes the reserve wines and gratuity. All food on board is complimentary, so the special paired culinary preparations are included at no additional cost.

For more information or to reserve your Vintage Room dinner, please contact

Head Sommelier Jiri Kapal via the Reception Desk. A votre santé!


Welcome Aboard

Crystal Serenity is docked at Los Angeles, California, U.S.A. The local Port Representative for Los Angeles is In the event of an emergency while ashore, please contact Hayden Foster +1.310.997.7305.

11:40am – 1:00pm Enjoy Music with Irina Guskova (violin) and Richard Pucci (piano). Crystal Cove 5 11:45am Embarkation Commences. On behalf of Captain Birger J. Vorland, Hotel Director Hubert Buelacher, Cruise Director Rick Spath, World Cruise Hostess Stacey Huston and the officers, staff and crew of Crystal Serenity, welcome aboard for our 2020 World Cruise.

12 Noon – 9:00pm Crystal Salon and Spa Open House. Please stop by to make appointments. Complimentary spa tours from 2:00pm to 5:00pm. Crystal Life Spa/Salon 13 12 Noon – 11:00pm Computer University@Sea Open House and Orientation. CU@Sea 7 1:00pm – 2:00pm Enjoy Music with Richard Pucci playing the Crystal piano. Crystal Cove 5 2:00pm – 6:00pm The Library is open to check out books and games for your enjoyment during the cruise and to book Magic Castle at Sea tickets. Library 7 2:00pm Movie: Pavarotti (2019) Documentary, Biography, Music. On Coney Island in the 1950s, a lifeguard tells the story of a middle-aged carousel operator, his beleaguered wife, and the visitor who turns their lives upside-down. Featuring: Andrea Griminelli, Nicoletta Mantovani, Bono. Rated PG-13; 1:54 Hollywood Theatre 6 2:00pm – 3:45pm Enjoy Music with Arturo Castillo playing guitar. Crystal Cove 5 3:00pm Guests may proceed to their staterooms as they are ready for occupancy. 3:00pm – 4:00pm Meet & Greet with our onboard Acupuncturist, Anqi Wang. Discover alternative solutions for your health care needs. Complimentary consultations and general information available. Fitness Center 13 3:00pm – 4:00pm Medi-spa Clinic Meet & Greet with Dr. Fernanda Osorno, our Medi-spa Physician. She offers Advanced Facial Rejuvenation Treatments to make you look rested, happier and youthful during your cruise with us. Very safe, single treatments that last longer. Crystal Life Spa 13 3:00pm – 6:00pm Spa/Fitness Center. Meet your Fitness directors to find out about the fitness classes, seminars & personal training available. Complimentary consultations available today. Fitness Center 13 4:00pm – 5:00pm Walk-in Complimentary Facial Rejuvenation Consultations with our Medi-Spa physician, Dr. Fernanda Osorno. Crystal Life Spa 13 4:00pm – 6:00pm Walk in Acupuncture Consultations. Do you have any symptoms and wonder if Acupuncture can help? Come to see our acupuncturist Anqi Wang and have a free consultation with him. Crystal Life Spa 13 4:30pm Friends of Bill W. meet in… Marketplace, Aft Stbd 12

4:00pm All guests please be back on board. 4:15pm Mandatory Guest Emergency Muster for All Embarking Guests. All embarking guests are required to muster at their assigned stations. Please check your Muster Station location on your stateroom door and listen to the ship’s P.A. system for announcements. It is no longer required to bring your lifejacket. All bars and lounges are closed 15 minutes before the Emergency Muster. 5:00pm Crystal Serenity is scheduled to sail for Nuku Hiva, French Polynesia. 5:30pm Catholic Mass celebrated with Fr. Patrick Moran. Hollywood Theatre 6


Splendid Seas & Polynesian Pearls Cruise Itinerary(itinerary, times and shows are subject to change)

DAY DATE PORT PORT TIMES DRESS CODE EVENING PROGRAM

Wed January 22 Los Angeles Depart: 5:00pm Crystal Casual Crystal In Motion Production Show

Thu January 23 At Sea Cruising Black Tie Optional Headline Entertainment

Fri January 24 At Sea Cruising Crystal Casual Headline Entertainment

Sat January 25 At Sea Cruising Crystal Casual Comedy Showtime

Sun January 26 At Sea Cruising Crystal Casual Icons in Concert Production Show

Mon January 27 At Sea Cruising Crystal Casual Headline Entertainment

Tue January 28 At Sea Cruising Crystal Casual Variety Showtime

Wed January 29 Nuku Hiva 8:00am – 6:00pm Crystal Casual iLuminate Production Show Thu January 30 At Sea Cruising Black Tie Optional Crystal on Broadway Production Show

Fri January 31 Rangiroa 8:00am – 5:00pm Crystal Casual Comedy Showtime

Sat February 1 Bora Bora Arrive: 9:00am Crystal Casual Movies & Music

Sun February 2 Bora Bora Depart: 6:00pm Crystal Casual Headline Entertainment

Mon February 3 Moorea 8:00am – 6:00pm

Tue February 3 Papeete Arrive: 7:00pm Crystal Casual Jump & Swing-A-Mania

Wed February 4 Papeete Disembarkation

CRYSTAL IMAGES, Tiffany Deck 6


AVENUE OF THE STARS BOUTIQUES, Tiffany Deck 6

Sundry Menu Items AvailableCrystal Cruises is pleased to offer our

guests a variety of convenience items

for purchase through our Sundry Menu.

The menu is available in our boutiques,

at the Reception Desk and inside the

vanity desk drawer in your stateroom.

You may purchase sundry items by

contacting Room Service, who will take

your order and arrange to have the items

delivered to your stateroom. Some select

items are available to purchase even when

our boutiques are closed, so if you forgot

or have misplaced

your toothbrush, just

call Room Service to

purchase a new one.

Any items purchased

will be conveniently

charged to your

shipboard folio, but

the delivery service is complimentary.

Avenue of the Stars Boutiques

Welcome Aboard! Retail Manager Lisa Binedell and the retail team welcome you on board Crystal Serenity for this voyage. APROPOS showcases the latest trends in Ladies’ and Men’s apparel and acces-sories featuring world renown designers such as Joseph Ribkoff, Robert Graham, Furla, Salvatore Ferragamo and Kate Spade. You will also find a selection of smart casual men’s and women’s wear such as Tommy Bahama, Paul & Shark and Lilly Pulitzer. We also provide a selection of all your basic sundry needs. Our Beauty specialist is delighted to share with you her best beauty and skin care tips with some of our prestige brands such as Dior and Sisley. We are pleased to feature Hubert Gems in FACETS. All of Hubert designs are artistically and meticulously constructed from fun fashion pieces to one-of-a-kind design. He is one of the few jewelers who is involved in every single aspect of jewelry making. “For me, the most inspiring pieces are the ones I do collab-oratively with my clients,” Hubert comments. The company’s range is vast and accommodating the desires of a broad range of preferences.

Our Swiss Timepiece Specialist Nehru Scott welcomes you in Crystal Collection. He has a wealth of knowledge on some of the most renowned watch brands in the world such as Jaeger-LeCoultre, IWC, Hublot, Tag Heuer and Frederique Constant.


Welcome to Crystal Cruises’ Innovative...

Welcome to the ever-growing world of services offered by Crystal Cruises’ own Computer University@Sea. Founded in 1997 aboard Crystal Symphony, Computer University@Sea has gone from being the first full-service technology center on the seven seas, to the best in a sea of imitators. Computer University@Sea offers all of the basics of a well-equipped computing facility, plus many extras you’ve come to expect from Crystal Cruises.

The Computer University@Sea facility provides every guest with access to top-of-the-line computer, digital imaging and desktop publishing equipment as well as a complete selection of productivity and leisure software and full-time connectivity to the Internet.

In addition to the fee-based communication and publishing services that Computer University@Sea offers, you will find an abundance of free services that help make your experience on board unique to Crystal Cruises.

Computer University@Sea has worked with industry veterans over the past several years developing a comprehensive curriculum. Classes cover topics ranging from beginning courses geared toward someone who has never had the chance to get comfortable with using a computer, to advanced application training where even veteran computer users can learn a thing or two.

We are pleased to offer the service of our Technology Concierge, who is prepared to answer general questions about gadgets. The hours for the Technology Concierge are listed in Reflections, daily, on the back page.

For all of the digital shutterbugs on board, Computer University@Sea’s curriculum main-tains a special focus on classes on all aspects of digital imaging. And for those guests who aspire to something more than our regular curriculum, our Computer University@Sea instructor can design private lessons around your specific interests for a nominal fee. Computer University@Sea has recruited top computer industry professionals to assist you during your stay on board.

For this voyage, Computer University@Sea is pleased to welcome Stan Leja on board as guest instructor. Throughout the coming days at sea, he will lead classes, give lectures and make himself available to every guest who would like an extra touch of personal attention in becoming comfortable with all of the technology options at his/her disposal.

Computer University@Sea also employs a full-time staff who are available from 7:00am until 11:00pm to ensure that every one of your computer needs is met in the incompa-rable Crystal Cruises style.

Come by Computer University@Sea, located on Promenade Deck 7, Midship, Starboard Side, and meet the staff to enroll in one of the many complimentary classes or to learn how to access the Internet.

Please join us for our Open House today from 12 Noon to 11:00pm and tomorrow from 7:00am to 11:00pm. We are located on Promenade Deck 7, Midship, Starboard side.

CU@Sea – Your Satellite Internet Access Provider

Crystal Cruises is pleased to provide free Satellite Internet Access to our guests. All of Crystal Serenity’s Internet traffic travels from the ship’s satellite dish to a commercial satellite before returning back to earth and loading the web pages. While at sea, there is no local high speed Internet provider such as you would have at home. Satellite communication is the only way to “plug-in” and access the Internet. We are pleased to offer all the Internet comforts of home, and hope you understand that it takes a little extra time as web pages travel nearly 45,000 miles

in order to reach you.

Everything AppleOn this voyage, Del Mar College

Professor Stan Leja is also presenting

an updated series of ‘Everything Apple’

courses he developed for

Crystal guests on iPads, iPhones, iMacs, iTunes, iWork, iLife, and iCloud.

Complete course details,

including course fees,

will be available during

the Everything Apple Open House at

1:30pm on Friday, January 24th at

CU@Sea. Space is limited, so try to arrive

early in the classroom and be signed in by

1:30pm.

ValuablesFor your security, each stateroom and penthouse is equipped with a personal safe for small valuables that you would like to keep handy. Because you assume full responsibility for items kept in your stateroom, we recommend that items of special value be placed in the complimen-tary safe-deposit boxes, available at the Reception Desk.


Ship’s Medical Center (Phone 9911) Crystal Serenity’s medical staff consists of a doctor and three nurses. At least one nurse is on board at all times. Daily office hours are 8:00am to Noon and 2:00pm to 6:00pm. Doctor’s consulta-tion hours are 9:00am to 10:00am & 5:00pm to 6:00pm.

Emergency Medical attention (24 hours): call 9911. In an extreme emergency call 3333.

Please note there is a regular consul-tation fee; consultations outside the doctor’s office hours and stateroom calls are subject to an additional charge. Special examinations and/or treatment procedures are charged sepa-rately, as is medication.

The Medical Center is located on Crystal Deck 5 (port side corridor, just forward of the Reception Desk), acces-sible via the forward stairs or elevators.

Needle Containers Guests who need to self-administer

injections for health purposes should

contact your stateroom attendant.

For your convenience and safety, she will

provide a sharps container to ensure the

safe disposal of the used syringes/needles.

Guests with Physical ChallengesThe alarm system throughout the ship

gives audible warnings. If you are deaf, hard of hearing, or have any other physical challenge, please contact the Reception Desk so that, in an emer-

gency, we’re aware of your special needs.

For physically challenged guests requiring

Crystal Cruises Sales or Crystal Society

information please call #3863 or #3870

respectively to arrange assistance.

A Message About Safety from Captain Birger J. VorlandIn order for you to become familiarized with your Muster Station, an Emergency Muster is scheduled for ALL Embarking GUESTS today, Wednesday, January 22, at 4:15pm. Attendance is mandatory. For the purpose of the mus-ter, you are NOT required to bring your life jacket.

Emergency MusterIn case of A REAL EMERGENCY MUSTER, the General Emergency Alarm – seven short and one long signal – will be given by the ship’s alarm bells. When you hear this signal, proceed to your assigned Muster Station on Tiffany Deck 6, wearing your life jacket.

Your assigned Muster Station is indicated on the back of your stateroom door (as well as on your Guest Identification/Key Card). This sign also has instruc-tions on how to put on your life jacket, which is located in your closet. In an actual emergency, the crew will assemble at Emergency Stations throughout the ship to assist and direct you. In case of a total blackout, or if the corridors and staircases are filled with smoke, please follow the strip lighting at floor level to the nearest exit.

If you are in one of the public rooms when the emergency alarm sounds, proceed directly to your Muster Station. Life jackets and other necessary supplies will be provided there.

Fire On BoardFire is an extremely serious hazard on board, and we ask everyone to be very conscious about it. Due to the fire hazard, the use of candles, irons etc., is strictly forbidden in your stateroom. Please note that smoking of any kind is prohibited in Penthouses, staterooms and on the verandahs. DO NOT SMOKE IN BED! Never throw lighted ciga-rettes or cigars over the side of the ship; the draft caused by the ship’s speed can easily draw lit embers back on board and start a fire.

If you should detect smoke or fire, push the nearest fire alarm button and/or dial the Emergency Number 3333 and notify the nearest crew member. Please also be aware that an audible alarm is installed in your stateroom; this alarm will also sound on the Bridge. If this alarm sounds, stay calm and in case of fire, leave the stateroom and close the door behind you. Assistance will be on its way immediately.

General Safety TipsPlease exercise caution and sound judgment at all times, whether on board or ashore. Please also observe that like other cruise ships, Crystal Serenity is designed with higher door sills than what you are used to on land. There is a height difference between your bathroom and your stateroom floor. Therefore, please be careful when going through doors, or when stepping in and out of the bathroom.

Always hold on to handrails when walking on steps, stairways or gangways and be extra careful when walking on wet decks and when going through exit doors, especially in windy conditions. Please also be aware that there are occasional changes in the floor levels in certain corridors, especially along Decks 6 and 7.

Again, welcome aboard Crystal Serenity. Please have a safe and comfortable cruise.

Captain Birger J. Vorland Master, Crystal Serenity


Payment for Purchases on BoardFor your convenience, there is a “charge only” system on board. Simply sign vouchers for all purchases and services on board. Charges are placed on your account and billed to you at the end of the cruise. Cash, travelers checks, American Express, MasterCard, VISA, JCB, Diners Club, Discover, or personal checks in U.S. currency (up to $4,000 per person per cruise) are accepted for payment.

Your name and account number (5 digits = stateroom number + personal suffix) are printed on the check by the register. We request that each guest verify that the name and account number are correct before signing each bar bill/sales check, as the charge will be posted directly to your ship account.

Redeeming Shipboard Spending CreditsGuests sailing with us often receive a shipboard spending credit or onboard gifts (truffles, wine, etc.) from their travel agents, from

one of our Crystal Cruises travel partners such as American Express and Leading Hotels of the World, or through the Crystal Society

Rewards Program. These credits are intended to enhance your cruise experience, giving you the opportunity to enjoy additional

shipboard amenities and services. You may also, sometimes, receive a shipboard spending credit directly to your shipboard account

from friends, family members or your travel agent as a special “bon voyage” present. Crystal Cruises would like to clarify our policy

regarding these credits and gifts.

Shipboard Spending Credits

Shipboard spending credits may be applied to any onboard purchases or services normally charged to your shipboard account. These

include gift shop purchases, shore excursions, photographs and digital cameras, gratuities, laundry and dry cleaning, beauty salon or

spa treatments. Shipboard Credits cannot be redeemed or otherwise utilized in the Casino or for Bingo. Shipboard spending credits

may not be applied to port charges, future cruise bookings or stateroom upgrades. Further, any credits not used during your cruise

cannot be exchanged for cash or “held” on your account for a future cruise (with the exception of back-to-back sailings). Any un-

used shipboard spending credits expire at the conclusion of your voyage.

Onboard Gifts

Gifts you receive from our travel partners during your cruise, such as chocolate truffles and wine, may not be redeemed for cash.

However, should you choose to return any of these gifts, the equivalent retail value will be applied to your onboard account as a

shipboard spending credit, subject to the same provisions described above. Please note that flowers may not be returned for credit,

as they are perishable items. Gifts from the Crystal Society may not be redeemed for cash or credit.

Follow Crystal Cruises on Social Media Stay connected with all the Crystal news before, during and after your cruise through-

out the year. Not only do we continually post news, photos and other interesting tidbits

on social media sites Facebook, Twitter, Instagram and Pinterest, but so do many of our

guests. Plus, you can access Crystal Cruises videos on our YouTube channel and follow

all the Crystal news on our blog.

Even if you do not yet have your own Facebook or Twitter account, you can access all

the news we post on the social media sites. For Facebook and Twitter, simply type the

following addresses into the address bar of your Internet browser:

facebook.com/crystalcruises pinterest.com/crystalcruises twitter.com/crystal cruises crystalcruises.com/blog instagram.com/crystalcruises

To access our YouTube channel,Crystal Cruises TV, simply type the following address

into the address bar: youtube.com/crystalcruisestv

We invite you to join us online and continue adding memories to your own Crystal story.


Our Concierges are happy to arrange private golf outings at our various ports of call this cruise. In a cruise industry first, our concierges were the first cruise line concierges to become Professional Affiliates with the Austrian sector of the Union International des Concierges d’Hôtels. The affiliation benefits our guests, as our Concierges may call upon the local expertise and contacts of UICH members in various ports of call.

MEET OUR CONCIERGES

Concierge - Isabel GomesIsabel joined Crystal Cruises in September 2017 as receptionist onboard the river vessel Crystal Bach. She gradu-

ated in Tourism & Hospitality Management in Oporto, Portugal. Before joining Crystal Cruises, she worked in five

star hotels in Portugal and Tenerife, Canary Islands, in several positions such as concierge, receptionist and night

auditor.

Wishing to expand her horizons and travel opportunities, Isabel decided to move to the ocean vessel and joined

Crystal Serenity in September 2019 as Clearance Officer/Concierge.

She looks forward to sharing her experiences and helping you make your cruise a truly six-star experience.

Bars & LoungesKindly note that it is Crystal Cruises policy

that children under the age of 18 years

old must be accompanied by a parent

or legal guardian when attending public

bars* on board Crystal Serenity.

Guests must be at least 18 years old to

be served wine and beer, and at least

21 years old to be served spirits. When

docked or anchored in U.S. ports, within

the three-mile limit, guests must be

at least 21 years old to be served any

alcoholic beverage.

*Children under the age of 18 years old are not

permitted in the Connoisseur Club.

Public AnnouncementsIn an effort to respect your privacy and soli-

tude while on board, announcements will

only be broadcast into your staterooms in

the case of extreme urgency or emergency.

Please note, however, that all announce-

ments can be only heard on the open

decks and in public lounges. The Captain

gives navigation and weather updates ev-

ery sea day and periodically throughout the

cruise, navigation and weather informa-

tion is given, as well as occasional program

highlights and points of interest en route.

Chief Concierge - Marco JuenMarco joins the Concierge team from Saarlouis, Germany. He obtained a degree in Hotel Management & Tourism

at the University of Saarbrücken in his home country. After completing his studies, Marco’s passion for traveling

took him all the way to India, where he took part in a Management Training Course for one of the leading hotel

chains in the world. Marco has also worked abroad, in five-star hotels, in Thailand and Australia.

Marco’s desire to travel further led him to Crystal Cruises. He joined Crystal Serenity in 2015 in the role of Recep-

tion Desk Staff.

Marco feels incredibly lucky to be able to visit such a wide selection of places all over the world while working on

what he feels is the best cruise line in the world. Marco strives to bring excellence in all that he does here at the Concierge desk in

order to make your experience on board extra special.

Junior CruisersChildren between 3-12 are supervised by Junior Activities Directors during program times. Children between the ages of 3-7 years must be picked up and dropped off by an authorized person listed on the child’s registration form. Children between the ages of 8-12 with parental permission ( this permission must be signed and is documented on our registration forms) are allowed to sign themselves in and out of program. Teens (ages 13-17) are free to come and go during their scheduled program times and there is no registration form for this age group.


Guest Identification Key CardAt check-in you were issued your Guest Identification/Key Card. Please be sure to carry this card with you at all times. It is necessary to have it out and available at the gangway every time you leave and return to the ship, as it will be scanned by Crystal Serenity’s security system.

Your Key Card must also be presented upon request when making purchases in our shops, enjoying spa and salon services, or when ordering Connoisseur List drinks in the bars and lounges in order to ensure correct posting to your shipboard account.

To open your stateroom door, insert your card into the door lock with the arrow facing up. Remove the card. When the green light comes on, open the door latch.

Your Key Card also features your Life-boat Number (emergency muster) station as well as the ship’s telephone number should you require it while ashore.

When Crystal Serenity is in port, please utilize the local Port Agent’s phone number as printed on the Shore Excursions Port Description and local map (available at the Shore Excursions desk) as well as in Reflections (Daytime Activities Page).

X-Ray SecurityCrystal Cruises is committed to maintaining the highest level of security for the safety of all our guests and crew. According to current regulations, it is necessary to X-ray ALL bags and carry-on items, including cameras, being brought on board Crystal Serenity.

Please note that our X-ray machines are film-safe and will not damage your pictures. We ask all guests to kindly cooperate with our security personnel, as they make no exceptions to this security policy.


Smoking Policy At Crystal Cruises, we recognize that

some of our guests smoke and others do

not. Therefore, the living environment on

the ships is designed to satisfy everyone.

Indoor smoking is permitted only in

the Connoisseur Club smoking lounge.

Smoking is prohibited in all other indoor

areas of the ship including all other public

rooms, lounges, corridors and restau-

rants, as well as all staterooms, suites

and verandahs. Please note, if smoke

is detected in a stateroom or suite, a

cleaning fee of $250 per incident will be

billed to your account.

Outdoor smoking is allowed in a limited number of designated spaces as follows:

Cigarette smoking Decks 11,10, 9 and 8 Aft,

Seahorse pool area, port side only

Promenade Deck

Cigar & Pipe smoking Decks 11,10, 9 and 8 Aft

Electronic cigarettes (e-cigarettes) are

allowed in the same venues where

smoking is permitted. E-cigarettes are

not permitted in areas designated as

no smoking. Crystal Cruises kindly asks

guests to observe non-smoking areas that

have been created for the comfort and

enjoyment of everyone on board.

Crystal Cruises kindly asks its guests to observe the non-smoking areas, which have been created for the comfort and enjoyment of everyone on board.

Cash Advance Policy ChangeAn addition to our existing Room

Charge policy for the Casino shipboard

advances is in effect. We have added

a new service, Global Cash Access, for

credit card and debit card cash advances

for use in the Casino.

With our new service, guests may now

obtain cash advances using the following

credit cards — Visa, MasterCard, Diners

Club, JCB and Discover — or by making

withdrawals using debit cards directly at

the Casino Cage. Please note that Amer-

ican Express cards cannot be accepted.

Please note that the Global Cash Access

service is only available at the Casino

Cage and the actual credit card or debit

card must be presented to the cashier in

order to process the request. The cash

limit that is permitted to be withdrawn is

based on your current debit or credit card

terms and conditions. A nominal transac-

tion fee is charged for using this service.

Games of ChanceOnly those guests who are 18 years of

age or older are permitted to participate

in any monetary-based Games of Chance

(i.e. Bingo, gambling in the Casino, etc.).

Guests must be at least 18 years of age

to enter Casino. Guests under the age

of 18 may accompany appropriate-aged

guests to Bingo, however they may not

actively participate. With regards to

Bingo, no one under the age of 18 will

be allowed to purchase a Bingo card and

play. In addition, no prizes will be paid

out to anyone under the age of 18 years.


Casino

Lost and FoundAll inquiries about lost or found items should be directed to the Reception Desk.


Welcome to the Crystal Life Spa, Salon & Fitness Center

Crystal Spa & Salon introduces professional international massage therapists, estheticians, fitness directors,

hairstylists, nail technicians and our exclusive Acupuncturist and Medi-Spa Physician.

Join us on Deck 13, Aft to schedule all your appointments.

For your convenience, an 18% gratuity for Crystal Spa & Salon services is automatically added to your bill & charged to your shipboard account. For more information, please call 3875 or visit the Spa on Sun Deck 13 Aft. Shipboard credits may be used on all Spa and Salon Services.

Treatments may not be divided among multiple persons. All treatments must be booked and paid for in advance. Offer subject to availability. *Inquire at spa reception for availability of these services. This promotion is only valid per voyage or segment. It cannot be carried over multiple voyages. Inquire at the spa reception for additional details.

Today OnlyStart your voyage with Travelers Tension Treatment:

• Full Body Massage • Foot & Ankle Massage • Scalp Massage • Rejuvenating Spa Mini Facial • Eye Collagen Treatment

75 Minutes – Normally $250, Today only $180 (Save $70)

Fitness CenterDon’t miss your chance to sign up for the VIP Wellness Package on Sun Deck 13, Aft.

• Individualized Programs

• In-body Health Assessment

• Footprint & Posture Analysis

3 Sessions: $254 (Save $147)

6 Sessions: $508 (Save $191)

Age Limit in the SpaChildren under the age of 13 years old are not permitted to enter SPA, Salon, Steam Room/Sauna and Fitness Center even if accompanied by the parent or legal guardian.

WHEN YOU BOOK THEM TOGETHER NOW.CHOOSE FROM THE FOLLOWING TREATMENTS:

102030.A

your 1st treatment

your 2nd treatment

your 3rd treatmentOFF

OFF

OFF

30%

20%

10%

Save up to $259!

SPA MORE.SAVE MORE.

• ELEMIS BIOTEC Facials

• ELEMIS Pro-Collagen Age Defy

• ELEMIS Dynamic Resurfacing

Precision Peel

• Bamboo Massage 50 or 75min

• Thai Herbal Poultice Massage 75min

• ELEMIS Deeper than Deep Hot Stone Massage 50 or 75min

• ELEMIS Aroma Spa Seaweed Massage

• Keratin Express Blow Out with Cut*

• Fire & Ice Manicure and Pedicure

• ELEMIS High Performance Skin

Energizer for Men

Treatments may not be divided among multiple persons. All treatments must be booked and paid for in advance. Offer subject to availability. * Inquire at spa reception for availability of these services. This promotion is only valid per voyage or segment - It can not be carried over multiple voyages. Inquire at the spa reception for additional details.


Crystal Cove Crystal Deck 5 Midship

Richard Pucci plays the Crystal piano 5:15pm – 6:15pm, 6:30pm – 7:30pm, & 8:30pm – 9:00pm

The Crystal Showband entertain: 7:45pm – 8:30pm

Ana & Humberto entertain: 9:15pm – 12 Midnight

Evening Entertainment Choices Dress Code throughout the ship for the entire evening after 6:00pm: CRYSTAL CASUAL

9:30pm • Galaxy Lounge, Tiffany Deck 6 Forward

Please refrain from holding up your electronic devices (iPads, cell phones, cameras, etc.) to film or photograph the show. It is a distraction for fellow guests.

“Crystal in Motion”Featuring The Crystal Ensemble of Singers and Dancers

Accompanied by the Crystal Showband under the direction of Stephen Roberts with Special Guest Appearance by The Crystal Ballroom Dance Quartet

Crystal Specialty Artists, Violinist Irina Guskova and Crystal Showband Vocalist Karin KovacovaHosted by Cruise Director Rick Spath

Welcome Variety Production Show

Pulse Tiffany Deck 6 Aft

Welcome Aboard Party with DJ Emotion: 10:00pm – Late

Avenue Saloon Tiffany Deck 6 Aft

Joel Spire plays piano: 6:45pm – 7:30pm Joel Spire sings and entertains: 9:30pm – 12:30am

Casino Tiffany Deck 6 Forward

Slots: Open from 6:00pm, 24-hours. Tables: Open from 6:00pm until close.

Palm Court Lido Deck 12, Forward

The Crystal Quartet play for your dancing & listening pleasure. Join the Ambassador Hosts: 5:15pm – 6:00pm & 6:45pm – 7:30pm

2020 World Cruise Balloon Drop8:00pm • Crystal Plaza, Crystal Deck 5 Midship

Hosted by Captain Birger J. Vorland, Cruise Director Rick Spath, and World Cruise Hostess Stacey Huston

Music by the Crystal Showband. Join the Ambassador Hosts

Hollywood Theatre Tiffany Deck 6 Midship

8:00pm & 10:15pm

Movie: Angel Has Fallen (2019) Action, Thriller. Featuring: Gerard Butler, Frederick Schmidt, Danny Huston. Mike Banning is framed for the attempted assassination of the President and must evade his own agency and the FBI as he tries to uncover the real threat. Rated R; 2:01.

Stardust Club, Tiffany Deck 6 Aft

The Crystal Quartet play for your Dancing and Listening pleasure. Join the Ambassador Hosts: 9:15pm – 12 Midnight


Wednesday’s Dining Hours Crystal Casual Night

Printed on Recycled Paper

Luncheon

Waterside, Crystal Deck 5 Midship Luncheon (Open seating) 11:45am – 1:30pm

Marketplace, Lido Deck 12 Aft Luncheon Buffet 12:30pm – 2:00pm

Silk, Lido Deck 12 Aft Luncheon 1:00pm to 3:00pm

Trident Grill, Lido Deck 12 Midship, Port Side Grill open for hamburgers, cheeseburgers, wraps and snacks 11:00am – 6:00pm

Scoops Ice Cream Bar, Lido Deck 12 Midship 11:30am – 6:00pm

The Bistro, Tiffany Deck 6 Midship 11:30am – 3:00pm Bistro Snacks, Tarts and Pastries & 3:15pm – 7:00pm

Dinner

Waterside, Crystal Deck 5 Midship (Open Seating) 6:00pm – 9:30pm

Prego, Promenade Deck 7 Aft (Italian Cuisine) 6:00pm – 9:30pm Umi Uma, Promenade Deck 7 Aft (Japanese Cuisine) 6:00pm – 9:30pm Sushi Bar, Promenade Deck 7 Aft (Japanese Cuisine) 6:00pm – 9:30pm Churrascaria, Lido Deck 12 Aft (Brazilian Steakhouse) 6:00pm – 8:45pm SILK, Lido Deck 12 Midship (Chinese Cuisine) 6:00pm – 8:45pm

The Bistro, Tiffany Deck 6 Midship Petit Desserts & Cheeses 7:30pm – 11:00pm

Late Night Gourmet Snacks Avenue Saloon, Pulse, Crystal Cove and Stardust Club 11:00pm – 12 Midnight

Reservations for SILK, Umi Uma & Prego: For today only reservations for each specialty restaurant can be

made in person with Maître d’ Mario Moinheiro available in Prego, Promenade Deck 7 Aft, from 1:30pm to

4:00pm. After 4:30pm and all other days, reservations can also be made by dialing 3854 or 0 at any time. No

reservations are required for the Sushi Bar, first come, first-served basis (charges may apply).

A total of Two visits per guest may be made during this cruise to either Prego, Umi Uma or the Sushi Bar or a

combination thereof without charge. Should further visits be made to any of these specialty venues, a $30 fee per

person / per visit will be charged to your onboard account.

Please Note: Churrascaria and SILK Restaurants do not count towards this limit and no charges will be

applied if you dine at either of these two venues.

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Wednesday’s Bar Hours

Avenue Saloon 5:00pm – Late

Connoisseur Club 5:00pm – Late

Crystal Cove 10:00am – 12 Midnight

Palm Court & Sunset Bar 4:30pm – 11:00pm

Pulse Night Club 10:00pm – Late

Silk Bar 10:00am – 6:00pm

Today’s Drink Special

Lush Champagne

The first American sparkling wine was produced in Ohio in 1847 (sorry, California).

Roederer Estate Sparkling Wine and St-Germain Elderflower Liqueur.

Avenue of the Stars Boutiques: Apropos, Crystal Collection and Facets Open 5:30pm to 11:30pm.

Computer University@Sea, Promenade Deck 7 Open 24 hours. Technology Concierges available from 12 Noon to 11:00pm.

Concierge Desk, Crystal Deck 5 Midship Available today from 12 Noon to 7:30pm.

Crystal Images, Tiffany Deck 6 Aft Photo services include prints from all digital media, camera sales and portrait sessions. Open 5:30pm to 10:00pm.

Crystal Life Spa & Beauty Salon, Sun Deck 13 Aft Open today 12 Noon to 8:00pm. Spa tours and free consultations are available. Pease book spa & salon appointments early to ensure your desired time of service. Late appointments until 9:30pm available by request.

Crystal Life Spa, Fitness Center, Aerobics Studio and Weight Room, Sun Deck 13 Aft Open 24 hours. Gym Equipment declaration forms must be signed for use of gym equip-ment. One of the Fitness Directors is on hand to answer any questions & book personal training appointments from 7:00am to 7:00pm.

Crystal Society Host, Crystal Deck 5 Alissa Gustafsson will be at her desk beginning tomorrow. Please consult this space daily for her desk hours.

Future Sales Consultant, Crystal Deck 5 Jaque Brown will be at his desk beginning tomorrow. Begin a new booking for a future cruise while on board and enjoy Onboard Booking Savings.

Library, Promenade Deck 7 Midship Open today from 2:00pm to 6:00pm and 7:30pm to 11:00pm. Check out books and games for your enjoyment.

Medical Center, Crystal Deck 5 Forward Located just forward of Reception Desk on the port side; use forward elevators or stairs. Open 8:00am to 12 Noon and 2:00pm to 6:00pm. Doctor’s Consultation Hours: 9:00am to 10:00am & 5:00pm to 6:00pm.

Medical attention (24 hours) call 9911. In an emergency call 3333.

Resorts World at Sea Casino, Tiffany Deck 6 Forward Our casino follows Nevada State gaming regulations. Games are played with US dollars; some foreign currencies may be exchanged at the cage; see cashier for details. Slots: Open from 6:00pm, 24-hrs. Tables: Open 6:00pm until close.

Shore Excursions Desk, Crystal Deck 5 Open today from 1:00pm to 7:00pm.

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