Here is the summary: Faculty and staff development = student success. Faculty, staff, and student personal and professional development are imperative for student success. Leadership, organizational, communication, customer service, and technology training approaches and successes provided. Participants will share their training models. Ernie, EPCC overview that includes the graduation rate, enrollment, brief CESSE results on student/faculty engagement (that I don't understand), Transfer rate, Hispanic graduation recognition, College awards, and note the breadth of professional growth opportunities we offer. We need to document our student success as the premise for the session. we will acknowledge everything done at EPCC contributes to student success, but that EPCC does an especially good job of providing the technical skills, leadership, management, and the interpersonal/attitudinal skills discussion and development. (time 8 minutes) Linda: Southwest Airline; customer service research: Happiness Advantage info on relationships in the workplace. (refer back to attitudes, networking, communication training in our development offerings (time estimate: 6 minutes) Linda: Student leadership training- Leadership EPCC, Leadership Academy (estimated time: 7 ) Ernie, HRD offerings, staff retreat, management training, diversity, Black History month, and Teachership Academy. (estimated time: 6) Jenny: Technology training and support you offer, training you provide your staff, the repository, Faculty Development programs? (estimated time 14)

WELCOMEEL PASO COMMUNITY COLLEGEDoing the work we love.Loving the work we do.

William Serrata, Ph.D., President

Ernst Roberts, Ph.D., VP, Administration and Financial Operations

Jenny Giron, Ph.D., VP, Information Technology/CIO

Linda Brown, Ph.D., Professor/Coordinator Coordinator ,EPCC Leadership Academy

1

Five Campuses Throughout El Paso County

El Paso Community College2El Paso, Texas Ethnicity: 80% Hispanic Median Household Income: El Paso County = $34,626 State of Texas= $44,922 United States= $48,451

3

Educational AttainmentPersons 25 Years & Older4

Source: Banner 04/03/1230,81366% Increase7%16%7%3%-1%-1%-0.2%11%9%2%30,201

FALL ENROLLMENTS5

Increased 197% in a Decade30,81318,5611,2713,774Increased 66% in a DecadeENROLLMENTGRADUATESEnrollment and Graduation

2001-20116EPCC: 1st Among over 1,200 community collegesnationally in awarding Associate Degreesto Hispanic students and 21st in totalAssociate Degrees

7Professional Development Budget ConsiderationsMany factors contribute to student success

Faculty, staff, student professional development are important factors

EPCC PROFESSIONAL DEVELOPMENTCustomer service researchStudent retention researchHappiness research RESULT: Connections9Customer Service Researchidentifies 4 key success factors Students and Employees as Customers

Respect, Pride, Appreciation: employees treat customers as they are treated

Training is a requirement: Policy, Listening, Communication

Policy considerations: does it get in the way?

Employee Empowerment: to resolve and repair

10We can learn a lot from othersSouthwest Airlines PhilosophyFirst customer = EmployeesHire for attitudeTrain for skillFun: greater productivity fewer absences

11

EMPOWERMENTNever had control. Dont want control.The word power should only be used in weightlifting and boats.

Herb Kelleher Chairman Southwest Airlines

Power of Relationships

12HAPPINESS ADVANTAGE SHAWN ACHORPraise: TEAMS with encouraging, positive managers who praise performed 31% better than teams whose managers were less positive & less open with praise. When recognition is specific & deliberately delivered: more motivating than money. P. 57-58

EPCC LEADERSHIP ACADEMY: MANAGERS, ADMINISTRATORS AND STAFF

13Happiness AdvantageREMINDERS to faculty & staffTakes 3 positive comments, experiences to fend off lasting effects of 1 negative.

Rise above it , research shows, to a ratio of 6 to 1 teams produce their very best work P 60-61

14Power of Positive Tetris EffectWhen brains constantly scan for and focus on the positive, we profit from happiness, gratitude, and optimism.Constantly grateful people are more energetic, emotionally intelligent, forgiving, and less likely to be depressed, anxious, or lonely. They are happier. Happiness Advantage: research that tells us how to help others be happy SOCIAL RELATIONSHIPS The Happiness Advantage15Researchers sought characteristics of the happiest 10% Only one characteristic distinguished the happiest 10% from everybody else: strength of their social relationships Social support far greater predictor of happiness than any other fact

Correlation between social support and happiness was 0.7.

The Happiness Advantage16Good to Great, Jim Collins, found similar truth: people he interviewed loved what they DID largely because they loved WHO they did it with.

The Happiness Advantage17Employee Success = Student SuccessCommon elements we include: Customer Service & Leadership research Connections and Engagement: Manager & Employee; Faculty & StudentUse of technology in Faculty/Student connectionsListening and Communication trainingPositive Attitude (can be learned) Creativity

Technology Self awareness

18Professional DevelopmentEPCC Essential ElementsFUNNetworking (U/O)EmpowermentSelf-awarenessLeadership

Management SkillsEver changing and cutting edge technologyEPCC awarenessAltruism and Gratitude

Accessibility to leadership

Learning College Culture19Leadership EPCC

Campus, community, workforce leadership skills; Understanding of their roles and responsibilities in larger community

Skills development in Problem Solving, Goal Setting, Conflict Resolution, Teambuilding, Communication, Appreciation of Diversity, Goal Setting, Positive Thinking, Resume building, Mock Interviews, High Ropes

20Leadership EPCC

Weekly training: 3 hoursFall and Spring tracks Project Development-Service learningEPCC Recycling program

21STUDENT DEVELOPMENTStudent AmbassadorsSGA & Campus Life: Teambuilding-rafting, Diversity, Political processCounseling: Time Management, Learning Styles, Testing

22EPCC Leadership AcademyFun InsightsCoachingCreativityTeambuildingGoal SettingRelationshipsCommunication

Network with EPCC and community leaders

23

Personality AssessmentEffective CommunicationChangeEthical ChallengesMaxwellCreative ProjectsGuest Leader PanelGenerational Differences

Fundamentals Track

24Personality AssessmentPositive AttitudeCoachingCommunicationConflict ResolutionGood to Great LeadershipServant LeadershipLeadership PanelCustomer Service

Advanced

25Goal SettingTeam Building Activities: Low RopesCabinet Q & APainting with Pea Both Tracks

26

TEAMBUILDING at the RETREAT

Low Ropes27

CREATIVE ENDEAVORSAmado Pena

28

CREATIVE REFLECTIONOF SKILLS AND CONCEPTS LEARNED

29

CREATIVE REFLECTIONS

30EPCC Family NightShooting Star Appreciation ProgramStudent AmbassadorsStaff Development DayStudent Laptop CheckoutStudent Mentoring ProgramCampus KiosksSACS QEP projects

Staff & Student Success Proposals

31Middle School Reading ProgramEPCC Helping Hands Volunteer ProgramTutoring Night Food and clothing drives Community Engagement Projects

32STAFF DEVELOPMENTAnnual Staff Retreat

Management SeriesMonthly training: Attitude, Leadership, Relationship development, Customer Service, Coaching, Change, Conflict Resolution

33Diversity ProgramBlack History MonthWomens History MonthHispanic Heritage MonthGLBTQ

34Faculty Retreat 20132-days, Santa Fe, RuidosoMusic, Photography, Self Defense, Wellness, Painting, Kung Fu

Spanish ImmersionWeek: Language instruction, cultural toursSouthwest SeminarWellness SaturdayNew Faculty Orientation In-service Week

35Teachership Academy2008-1st cohort Monthly half-day sessions to enhance teaching skills

Action Research Project New Technology SeriesGoogle, Cloud Computing, Soft Chalk 7, File Management, Prezie

36VP Training OfferingsIT: Semester-long communicationStudent Services: Customer Service for all employeesFinance: Change at annual session37Information TechnologyService Desk

Information Security

Academic Computing Services LabsOpen Labs for Students

Media ServicesIntegrate Technology in Classrooms

Technology Resource CenterTraining Center for Faculty and Staff

Centralized Training Repository

38

39Centralized Training RepositoryCollect comprehensive information on all EPCC training.

Provide statistical information on all EPCC training.

40Training Providers

41

42Participation by Types of Delivery

43Types of Training Offered

44Participation by General Subject

45Documentation Forms

46Transcript

47Faculty & Staff Years of Service220 - 5 to 9 years208 - 10 to 14 years194 - 15 to 19 years114 - 20 to 24 years88 - 25 to 29 years73 - 30 to 34 years38 - 35 to 39 years 4 - 40 to 45 years48Jenny Giron, Ph.D., VP, Information Technology, CIO915.831.6571

Ernst Roberts II, Ph.D.VP, Administration and Financial Operations915.831.6593

Linda Brown, Ph.D.Speech Professor/Coordinator Coordinator, EPCC Leadership Academy915.831.5841 Thank you.49

50

El Paso Community College

2013 Aspen Award for Community College Excellence

2011 Excelencia in Education AwardWinner ECHS

Achieving the Dream Leader College51Chart10.320.230.210.060.120.06

El Paso32%23%21%6%12%6%

Sheet1No DiplomaHigh School GraduateSome College - No DegreeAssociate DegreeBachelor's DegreeGraduate or Prof. DegreeEl Paso32.0%23.0%21.0%6.0%12.0%6.0%

Chart11856119860230152473525590252982505525006278363020130813

Assessed Valuation

Sheet120012002200320042005200620072008200920102011Assessed Valuation18,56119,86023,01524,73525,59025,29825,05525,00627,83630,20130,813Tax Rate7.94%8.20%8.40%7.80%6.00%7.10%5.80%5.90%9.60%10.20%

Chart112713774

Graduates

Sheet1Graduates2001127120103774To resize chart data range, drag lower right corner of range.

Chart11856130813

Enrollment

Sheet1Enrollment200118,561201130,813

Sheet2