Student Name: Xiaoxue Zhang (June) Student ID: 5212099

Degree Title: International Fashion ManagementLevel: MBA

Module: Leading in a Changing WorldModule code: M005Seminar Tutor: Carole Still

Assignment title: 5 BlogsWord count: 3850

WordPress.com Blog Link:

https://culczhangx69.wordpress.com

I, XIAOXUE ZHANG confirm that this submission is my own work and I accept all responsibility for any copyright infringement that may occur as a result of this submission.

Date of submission: 07.04.2015

Blog 1: Leadership and Ethics

With the fast development of this society, the competitions of all the industries

are becoming intense; otherwise the competitions are also testing the

capabilities of a company and the relevant leaders capability. (). Leaders are

always making the important influence for the company. Ronald Heifetz said,

“ Leaders help us understand our current reality and forge a brighter future

from it. They see new opportunities, and manage a complex interactive

process that supports individual and collective growth.”(Gallos, J.2008)

Therefore what are the rules and skills that a leader needs to implement into

their skills? “Leadership is a complex social process, rooted in the values,

skills, knowledge, and ways of thinking of both leaders and followers.” (Gallos,

J.2008). However, Warren Bennis defined leadership as “ Understanding

people”.( Bennis,W.2012).

Nowadays, what means a good leadership? “Good leadership is emotionally

compelling. Effective leaders inspire and motivate, and those who know how

to bring out the best in themselves and others help their organization to thrive

and grow.” (Gallos, J.2008).

However, ethical leadership is also a necessary sector that could define as a

part of good leadership. “The leader as a moral person who embraces

positive characteristics and values, such as being honest and trustworthy, a

fair decision-maker and someone who cares about people.” (Burnes,

B.By.R.2013).

Due to the definition of ethical leadership, the core element of ethical

leadership is all about the inner thoughts and consciousness of a leader in an

organisation. Ethical leadership has significant effects on many aspects of a

company such as the leader themselves, employees, brand image,

reputation, even the market, etc. ( Manuel,M.2006)

ExamplesZara is a Spanish High-street fashion brand that targets the global market.

(Inditex.2015). According to the global expansion of Zara, there were twice

times that Zara was unethical for their employees in 2011, 2013.

Figure 1: Telegraph reported of Zara slave labour news in 2011.

Figure 2: Telegraph reported the news of Zara slave labour again in 2013.

Zara was investigated that they slave labours in Argentina and Bolivia twice

separated in 2011 and 2013. (Telegraph, 2011) The investigator found the

youngest worker was 14 years old and most of these employees have to work

around 14 hours per day with the under minimum wage of the national.

(Telegraph,2013). These issues brought ZARA the negative influence as

these sectors:

-Brand reputation and image reduced.

-This bad ethical decisions impact their employees’ with emotional on work

and products.

-Although they got the faster on the product produce cycle, but the product

quality will get reduced as well.

With Zara’s bad ethical leadership examples that could prove how important

influence that an unethical leader could make for an organisation. Otherwise,

ethical leadership is not only about what is this leader interpersonal thinking,

but also means how this leader could make good impact for followers.

(Manuel,M.2006).

Due to the professional organisation “ Ethisphere” rank of 2015, Gap became

the most ethical brand in fashion industry. (Ethisphere, 2015).

Figure 3: Ethisphere 2015 ‘ world’s most ethical companies’ rank of Gap.

Gap is a leading global retailer in fashion industry. What their ethical

behaviour are not only on the positive way to leading and inspiring their

people, but also at the social responsibility.

Figure 4: 4V leadership model.

Virtue and Voice:

The CEO Glenn Murphy of Gap makes ethical practices and leading the top

company priority. From 2009 until 2015, Gap already donated over $1 million

to Hurricane Sandy, thousands volunteer hours supplied and even over

30,000 jobs opportunities for female. (Gapinc.2015).

Vision:

The Vision of GAP Inc is to maintain and ensure of their ethical supply chain.

They always stand for to supply the safest products to customer and children.

(Gapinc.2015).

Values:

Gap Inc is keeping their social responsibility to help the people as their brand

value. (Gapinc, 2015). Meanwhile, Gap is treat their individual employees as

respect, opportunities and fairness as their core value as well. (Tradeforum,

2015)

These ethical behaviours are not only the decisions of Gap top leaders, but

also are the keeping enhancement of their leader interpersonal awareness

and the effect that they make for their employees and the company.

In conclude, Zara is paying more attention on their market enhancement,

products and customer; but ignored the negative influence of bad ethical

behaviour. However, Gap Inc is builds the ethical leadership spirit as the top

priority of the company. (Gapinc, 2015). What Gap Inc gains with these ethical

behaviours are the high brand image and position, the trust of customer, and

the respecting from society.

Therefore, ethical leadership could bring a company or organisation the

positive effects such as the brand image reputation, employees’ loyalty,

sustainability development, the effectiveness of the whole company, etc.

(Bennis,W.2012). Meanwhile, the ethical leadership is not only a normatively

appropriate conduct, but also more about the interpersonal ethical awareness

and the relevant behaviour of a leader for the followers.

ReferencesBooks:

Gallos,J.(2008). Business Leadership: A Jossey-Bass Reader. San Francisco:

A Wiley Imprint.

Begnaud,L. Parker. J. (2004). Developing Creative Leadership. Portsmouth

UK : A division of Reed Elsevier Inc.

Burnes,B.By.R.( 2013). Organizational Change, Leadership and Ethics:

Leading Organizations Towards Sustainability. Abingdon: Routledge.

Rabindra,K. Manuel,M.(2007) Ethical Leadership. England: Open University

Press.

Bennis,W. Nanus,B.(2012) Leaders: The Strategies for Taking Charge. USA:

Harper & Row Publishers.

Online:

Telegraph, (2011): Company Behind Zara Investigated For Slave Labour.

Available at:

http://www.telegraph.co.uk/news/worldnews/southamerica/brazil/8710023/

Company-behind-Zara-investigated-for-slave-labour.html Accessed:

23/03/2015

Telegraph,(2013) Zara Probed Over Slave Labour Claims. Available at:

http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/

9969494/Zara-probed-over-slave-labour-claims.html Accessed: 22/03/2015

UK FashionSpot, (2013) Zara unethical labor practices again. Available at:

http://www.theukfashionspot.co.uk/buzz-news/latest-news/179921-zara-

unethical-labor-practices-again/ Accessed: 23/03/2015

Ethisphere,(2015) Available at:

http://ethisphere.com/worlds-most-ethical/wme-honorees/

Accessed: 23/03/2015

GapInc,(2015) Available at:

http://www.gapinc.com//content/gapinc/html/media/pressrelease/2014/

med_pr_Most_Ethical_Companies.html

Accessed: 22/03/2015

Paste Magazine,(2015)Ethisphere names Gap as most ethical company.

Available at:

http://www.pastemagazine.com/articles/2014/04/ethisphere-names-gap-hm-

and-levi-as-most-ethical.html Accessed: 23/03/2015

Trade Forum,(2015) Closing the Gap. Available at:

http://www.tradeforum.org/Closing-the-Gap-Quality-and-Standards-in-Ethical-

Supply-Chains/ Accessed: 23/03/2015

Blog2: The Challenge of managing diverse teams

With the global economics fast development and companies global extension

rapidly; the distances of different countries and races becoming closer. The

companies who targeting the global market, the different nationalities

customer personalities, the local cultures and the market policies are all the

importance points. Meanwhile, in the target markets, the understanding and

research of the competitors is the important subjects as well. Therefore, for

the globalization companies, to build a diverse team is one of the most

important aspects of an organisation. (Halverson, C.2008)

The diverse team means a team that has the different education background,

work experiences, knowledge, skills, thinking modes, and different genders,

ages, nationalities and cultures. (Forsyth, D.2010)

The importance of the diverse team can increase core competitiveness and

enhance the strategies value of enterprise. (Forsyth, D.2010) Company can

intergrades multiple staffs of different cultural backgrounds, using the different

advantages and the creative thinking with insights for company. For example,

if there is a Germany brand planning to explore and open the Japanese

market, that will be safer and save to hire a Japanese talent than to spend a

lot of time and money to use a Germany to research Japanese culture. To

hire the Japanese talent into their team will save the cost and a lot of time that

could spend into the important aspects. Otherwise, this Japanese employee

could also supply many different plans and ideas that will suitable and helpful

to the target market strategies. At the same time, diverse team can meet the

different customer groups, preferences and needs, with diverse background

and diversified thinking mode to better understand the customer so as to

improve the personalised service. (Dyer, W.2013)

Howeve, diverse team may be increase challenges for HR department as

workforce ages, organisation will struggle with higher healthcare costs and

pension contributions. (Brown, 2008) On the other hand, due to the diverse

team have the different background members; therefore the different

personalities are also the challenges for leader to operate. (Bidgoli,H.2010).

Model Analysis: Tuckman Model analysis

Figure 1 Tuckman Model

Tuckman model designed in 1965 and it’s one of the most effective team

development models in this world. (Shawn, L, 2010). This model has 4 steps

and like a process circle of diverse team development. Forming, this means

that the people in this team begin to know each other and understand the

missions of this team. Storming: This means the team members already feel

relax and comfortable in this team and begin to research about the missions;

and the arguments appear. Norming: team members understand the rules

and to plan how to operates and achieve the goal. Performing: this step is the

whole team be effectively and each members to contribute with their performs

to reaching to the goal. (Johnson, J.2009)

Example of Burberry:

Figure 2: The EX CEO of Burberry before 2013 Angela Ahrendts

Burberry is one of the world most famous luxury fashion brands based in the

UK. Burberry's global community made up of diver individuals, for example

varied backgrounds, nationalities and age. Burberry's employees come from

over 100 different nationalities and have an age span of between 17 and 77

years. (Burberry Annual Report, 2014) And also, the Annual report (2014)

said that Buberry's global employee population of 10,604, including 68% of

employees was female, while 32% were male. Meanwhile, the ex CEO

before 2013 Angela Ahrendts said, “One of Burberry’s key assets is

its entrepreneurial team which consists of talented employees from a number

of nations and diverse backgrounds”. The gender balances in Burberry, and

the diversity team background are all benefits Burberry's culture and help

company to be successful in the global fashion industry.

ConclusionsIn the diverse team, the leader should pay attention on the different cultures

and make the team members to realise that the existed different cultures;

encourage employee respect each other’s culture in a diverse team;

employee also should understand how to communicate with colleagues that

come from different countries of the world. The team leader is able to

establish diversified communication and diversity sensitivity training for

employees in order to improve their awareness of diversity and help them

understand the importance of diversification therefore to produce the better

results for organisation. On the other hand, the team leader should to

discovering the advantages of each member and engaging them to contribute

the advantages with confidence. (Halverson,C.2008).

References: Books:

Shawn, L (2010). Communication, Relationships and Practices in Virtual

Work. United States of America: Business Science References (an imprint of

IGI Global.

Johnson, J. (2009). Health Organizations: Theory, Behavior, and

Development. London: Jones and Bartlett Publishers.

Aqueel Tirmizi, S. Halverson, C. (2008). Effective Multicultural Teams: Theory

and Practice. USA: Springer Science+Business Media B.V.

Forsyth,D.(2010). Group Dynamics. Wadsworth: Cengage Learning.

Dyer,W.Dyer,J.(2013) Sanfrancisco: Jossey-Bass.

Bidgoli,H.( 2010) The Handbook of Technology Management: Supply Chain

Management, Marketing and Advertising, and Global management. New

Jersey: John Wiley & Sons, Inc.

Report Burberry. (2014) Burberry Annual Report 2013-2014.

Blog 3: Most Effective Leadership & Management Styles & Approaches.

IntroductionThis topic is mainly to discuss the distinctions and the similarities of

leadership and management. Leadership and management are two different

subjects in an organisation; ( Adeniyi,M.2007). “Leadership focuses on the

most important resource, people. It is the process of developing and

communicating a vision for the future, motivating people and gaining their

commitment and engagement.” “Management is mainly about the provision,

deployment and utilization and control of resources.” (Armstrong,M.

Stephens,T.2005.P5.) With the definition about what are leadership and

management that could deliver a general difference between leadership and

management.

The distinctions of leadership and management.

Leadership Management

Leaders have followers. Managers have the employee work

for them.

Leaders are always developing the

advantages of a team even an

organisation.

Managers are maintaining a team

performance and situations.

Leaders Inspired individual people’s

skills and potential abilities.

Managers control and implement the

plans and tasks.

Leaders care about how to keep

doing the right decision and things.

Managers focus on to complete the

tasks right.

Leaders motivate people and leading

them to the right directions; they

make the people more recognize

themselves.

Ensure the plan is going steady;

problem solving. They also focus on

the structure and systems of the

organisation.

Leaders build the long-term plan with

the insight; always find the new

chance, opportunities or things for

Focusing on control the budget and

operate the plan in order to produce

the results, they maintain the process

team and organisation.

(Mobley,W.2012)

and the results but not change.

(Mobley,W.2012))

The similarities of leadership and management. -Leaders and Managers are both to achieve the goals.

-They are all keep explore and keep the resources.

-They both linking the top management level to the operational level.

-They both motivate employees to maintain or enhance the performance.

(Carmichael,J.2011)

The most effective approach for leaders and managers

Figure 1: Action-Centered Model.

John Adair designed the action-centered model in 1973. This is a most

effectively approaches model for both leaders and managers. The three

elements of this model are:

- The task that means the whole team to complete the task and achieve

to the goal.

- Team: The leader or manager should building or maintain and

developing your team.

- Individual: The leaders or managers discovering the members potential

advantages and help them to develop these advantages;otherwise it

also means to keep developing leader or manager themselves.

This model is one of the most effective approaches to link the leaders and

managers with the operational subordinates and the tasks. These 3 steps are

link with each other and not only relate with the subordinates but also the

leaders and managers. This is a model that could affect the whole team.

(Carmichael, J.2011).

The responses of the CMI 2013.With the research that did before and the comparison of leadership and

management. The investigator agree with the point “ the general consensus

has moved away from ‘command and control’ management and leadership

towards more consultative and participate approaches.” Nowadays leadership

and management is not only focus on the control the people; it’s more about

to discover the employees potential abilities, to inspire them, leading them to

the right way and confidence them. (Mumford,M.2010).

The great leadersAngela Ahrendts (Burberry before, Apple now.)Angela Ahrendts, who is Executive Art Director of Apple now and she has

been CEO of Burberry for more than 7 years. At Apple, she is responsible for

strategic direction, extension and operates Apple's retail online stores. Cook

said, she focuses on innovation and she is an extraordinary leader. (Forbes,

2013) At Burberry, Angela led Burberry a growth on e-commerce; she is a key

of Burberry into e-commerce digital market. She said in an interview with

Capgemini Consulting (2012) "We use the technology to bring the brand to life

in our stores and developed our stores to showcase our digital innovations." 

Natalie Massenet (Net-A-Porter)Natalie is a great situational leaders that leading Net-A-Porter to one of the

world most famous e-commerce boutiques position. She found Net-A-Porter

in 2000 that based in London as an online shop to sell the designer products.

she has sold the Net-a-Porter to a Swiss luxury goods company Richemont in

2010 but still as a executive chairman in NAP. Natalie not only made right

decisions with the organisation situations but also bring the whole company a

wider platform. ( Net-A-Porter Annual Report 2010).

For the personal perspective, the investigator will appreciate that if the team

leader will be inspired and innovation.

Conclusion:Leadership and management are playing the important roles in an

organisation. They are two different operating approaches for the worker in

the company. A manager focus on the tasks, plans, and results, while leader

aims to leading and discovering the people. However, good management is

an effective leadership, leadership skills are also needed by managers.

(Dunoon, D.2008).

References:

Books:

Dunoon,D.( 2008) In The Leadership Mode: Concepts,Practices,and Tools for

a Different Leadership. Canada: Victoria,BC.

Mumford,A. Thorpe,R.Gold,J.(2010) Gower Handbook of Leadership and

Management Development. England: Gower Publishing Limited.

Carmichael,J. Collins,C. Emsell,P. Haydon,J.(2011). Leadership and

Management Development. UK: CPI Antony Rowe.

Mobley,W.Li,M.Wang,Y.(2012). Advances in Global Leadership. UK: Emerald

Group Publishing Limited.

Adeniyi,M.(2007). Effective Leadership Management. Bloomington: Author

House.

ReportRichemont, (2010) Net-A-Porter Annual Report 2010-2011

Blog 4: Leadership and Change

Due to the intense market competitions of each company; the fast change of

the societal macro trends and the people demands; thus the enterprises are

facing the challenges of change. Therefore the change management is

necessary ability for leaders. “Change management provides a competitive

advantage, allowing organizations to quickly effectively implement change to

meet market needs.” (Prosci, 2013).“In order to be effective, a change

management program must integrate those program elements that address

any of the variety of elements: Communication, training and testing, program

planning, market analysis and implementation of new policies and

procedures.” (Gustin, J.2008).

The opinions of what Mullin said“Change is nothing new” this point the investigator cannot agree with it. As the

introduction explained for change management that could prove change is the

program that after realise the market demands altered situation; meanwhile

change is bring the outside things into the organisation, therefore the change

of an organisation is about the new thinking and strategies revolutions.

( Cummings,T.2009).

Otherwise the point “ there is little management can do about resistance to

change”. This point the investigator cannot agree as well. Change

management is the relate management skills for the organisation change; this

is also the skills that leaders and managers have to maintain.

(Cummings,T.2009). For the organizational change program that the change

management has build the treatment strategies for the resistance situation.

“ The good change management strategy includes:

- Communication

- Discussion

- Involvement” (Gustin, J.2008)

Inside this change management strategy still has very detail method

approaches that to deal with the change program problems. Therefore, for a

measure and experience leader or manager, they could do a lot for the

change program.

Managers in the change program with the resistanceA change program has a process from realise the change, to complete the

change. Therefore the manager in this change program is like a coordinator

and a communication bridge between the change program and the resistance

problems. That means the manager not only have to organize the resources

but also have the skills to communicate with the top management team and

the operational employees that in terms of to ensure the change program will

be implement. (Ramanathan,T.2008).

The resistance that bring the change program and manager the value that is

impel the manager to prepare this program more perfect.

The Model analysis

Figure 1: Lewin’s Model:

Unfreeze is the first stage of Lewin’s change framework, it means when

organisation plan to change, it has to reduce forces and change

existing attitudes that maintain behaviour in present form and identity

the need for change. (Select Knowledge, 2005) Also organisation has

to ensure upper management supports the change program. (Mind

Tools, 2014)

In the process of change step, organisation could develop new attitude

and behaviour.(Select Knowledge, 2005) Explain exactly how the

change will effect the employees, in other world, orgaisation have to

good communicate with the all people in this stage, including upper

management and employees. (Mind Tools, 2014)

Refreeze stage is to establish new ways of working, the people are

already accept the new working method, and the manager should

ensure that the change results are keep using in next. (Mind Tools,

2014).

The examples analysis

M&S is a one of the largest retailer in the UK, more than 300 stores across

the UK. The products include foods, clothing, footwear and home furnishing.

But in 2001, the sales of clothing has decrease from 1.9pc to 11.7pc and

lesser than any of competitors in the market, because of its fashion has out-

of-date. (Jackson, 2011) The sale decline of clothing market that because

different changes in the environment, such as economic condition of the

world, competitors, leadership style and poor organizational structure.

Therefore the CEO of M&S Rose established new strategy in 2004, including

innovation; expand target customer, cut home and clothing products, new

brand and control stock. Recent years, M&A maintain a leading retailer

position in the UK market now and had experienced in different changes in

terms of corporate culture and management.

Conclusions In the changing world, people demands and the society change fast that in

terms of the long-term development, maintain and engaging the new

customer the organisation should change based on their core businesses.

However, the managers and leaders should also realise the importance of

change and have skills of change management that to solve the problems in

the change program. (Kneer, C.2006)

References:

Books: Kneer,C.(2006) Change Management. Germany: Books on Demand GmbH.

Gustin,J.(2003) The Facility Manager’s Handbook. Indian: The Fairmont Press,Inc.

Worley,C. Cummings,T.(2009) Organization Development and Change. USA: South-Western Cengage Learning,

Reiss,M.(2012) Change Management: A Balanced and Blended Approach. Norderstedt: Books and Demand GmbH.

Ramanathan,T.(2008) The Role of Organizational Change Management in Offshore Outsourcing of Information Technology Services. Florida: Boca Raton.

Website: Prosci.(2014) What is Changing Management. Available at: http://www.prosci.com/change-management/definition/ Accessed: 29/03/2015

Jackson.Proes.A. (2001). “Trouble deepens as Marks & Spencer sales decline” Available from: www.telegraph.co.uk. (Accessed: 01/04/2015)

Mind Tools (2014) “Lewin’s change management Model.” Available from: http://www.mindtools.com/pages/article/newPPM_94.htm Accessed (30/03/2015)

Select Knowledge (2005) Organisational Behaviour& Change Management. UK: Select Knowledge Limited.

Blog5: My vision of leadership

According to the 10 weeks study of management and leadership, that helps

me to open a new area that I never touched before. This is a really interesting

subject in my MBA course. What I have learned is not only the theories of

leadership but also the thinking way of a good leader. In my opinion,

leadership is a high level skill in an organisation. To be a good leader not only

need the abundant knowledge, but also have to build yourself many strongly

skills; even a good leader should have the insight for the people and the

organisation. On the other hand, to be a good leader should have abilities to

engaging people, discover people, motivate people. Therefore leadership for

me is a high level skill that I still have a long distance to be a good leader.

( Adair,John.2011)

Inspired LeaderThe people who inspired me on leadership is the ex burberry CEO Angela

Ahrendts. She is a really talented businesswoman in creative thinking for

organisation. I remember that in 2006, she change the Burberry strategies to

the digital and e-commerce.(BOF,2014).With her leading and her strategies

that Burberry was gaining the big successful in e-commerce in China,

America, UK etc, until now. She is such an innovation Leader. Even now she

is not in Burberry anymore, But Apple was hired her as the executive creative

director with their appreciate.

Therefore, in future I hope I could be an innovation leader that could also

have creative thinking and abundant leadership skills and experience as

Angela that could help the organisation to achieve the more widely platform,

and engaging the talent people.

Feedback from my colleagues

In this term 2 I got many different groups work and also work as a leader for

few times. I think I did my best to made the team works a best results. I also

got the feedback from my colleagues and team members. In generally, they

said I was a charming leader that could separate the different roles and tasks

accurately based on their skills. Then they said I have enough responsibility

for the team tasks, finally they said I organized the things well like the group

meeting, each member’s resources. They feel quiet happy to work with me.

However, they also gave me the suggestions about my weakness in leading

the teamwork. Such as not 100% trust their abilities therefore I did many

things of group task by myself. Another one is my attitude was to seriously to

them that sometime will let them became nervous. With these suggestions

that I knew the weakness of me in team work are like the believe other

members further, believe them can do the best job; another is to reduce my

seriously attitude in no matter meeting, or working together, that could make

the atmosphere more flexible and the team member could supply the most

truly ideas.

The leadership skills that I want to develop during my MBA course. Due to My subjects of MBA course is International Fashion Management, that

I wish that fashion student could learn more about the skills how to be a

fashion leader in fashion industry. Otherwise I hope to know more about the

great leaders in currently fashion industry.

As I mentioned before, I wish to be an innovation leader in the future.

Therefore the skills for an innovation leader could be these points:

- The creative thinking no matter in leading team or the suggestions for

organisation.

- The sensitive of the world changing.

- The judgment of what resource that will suit for the team developing.

- Analysis the macro trend of the world.

- The decision making that to make the most accurately decisions.

- Have the “eyes” to discover the talent people, and find the potential

advantages of the currently members and develop them.

- Own the insight.

The methods that how I going to develop these skillsThere are few general methods that I think could useful for me to achieve

these skills. Because of I have not enough work experience thus the first thing

is to got a job, to get close to the real team work in the reality. Then to keep

eyes on the world news, see what happening in this world everyday. Learn

more case studies to research how these leaders could be successful,

otherwise why some leaders unsuccessful. Observe the people, to practice

myself that could ensure I can find the potential advantages of team

members.(Sloane,P.2007)

Conclusions:

In conclude, leadership is really useful subject for me and help me to

understand how leadership important to an organisation. Otherwise make me

understanding the difference between leadership and management. I think

now I know why some brands were reduced to shut down or be sold for other

big companies. In the future I hope these leadership knowledge could help me

to developing to a great innovation leader.

References: Books:

Sloane, P. (2007) The Innovation Leader: How to Inspire Your Team and

Drive Creativity. Great Britain: Kogan Page Limited.

Adair, J. (2011) Effective Leadership ( New Revised Edition): How to be a

successful leader. London: Pan Books Ltd.

Online:

BOF, (2014) Angela Ahrentds. Available at:

http://www.businessoffashion.com/community/people/angela-ahrendts

Accessed: 03/04/2015