Mail Boxes Etc. Stores are owned and operated by licensed franchisees of Mail Boxes Etc. UK & Ireland. © 2021 Mail Boxes Etc. Services vary by location, participating stores only.

Central Sales AdministratorJob Description

Job Title: Central Sales AdministratorReports to: Business Development Manager Location: Chipping Norton, Oxfordshire Job Status: Permanent, Full Time Starting Salary: £23,000‐£24,000 depending on skill set, qualifications and prior

experience Qualifications: GraduateMail Boxes Etc. (UK) based in Chipping Norton, is the UK & Ireland head office of MBE Worldwide Group of companies, based in Milan – Italy. MBE is one of the world’s largest networks of conveniently located Service Centres offering shipping, logistics, printing, marketing and design solutions to business and private customers. The UK office supports a franchise network of over 150 stores with over 1,600 Worldwide.

We are looking for a responsible and committed individual to join our national mailbox programme. Working as part of a dynamic team, your role will involve supporting MBE franchisees in the process of moving from managing their mailbox operations instore, to Central management by MBE (UK). For locations that are Centrally managed, supporting customers by phone and email, helping to ensure smooth management of our mailbox services, maximising sales opportunities and maintaining records. You will also provide cover for other central sales activities, including Auction Logistics and Shredding Services. Main duties and responsibilities:

Migrate all aspects of mailbox customer management from the MBE network to MBE (UK).

Instruct stores on mailbox customer ID upload requirements. To expedite ID uploads, check and verify, ensuring MBE (UK) are operating to our defined systems.

Create and maintain mailbox management records for each store during the onboarding process.

Put on “hold” or “terminate” non-compliant mailbox customers, in-line with company policy.

Identify mailbox “squatters” and follow the defined process to remove squatters. Ensure customers are paying for their services and to follow the defined process

to put the services on hold, and where necessary, to terminate non-paying customers.

Ensure mailbox customers are paying the current rates for the services provided including fees for any additional services – such as registered office hosting.

Cancel mailbox services at customers request, in-line with company policy. Ensure MBE (UK) hold the correct ID centrally for mailbox customers. KPI reporting including, but not limited to:

- Sales income per store.- Mailbox status (e.g. Active, On-Hold, Terminated).- New and cancelled customers and non/late payers.

Provide support to new, migrated and online mailbox customers Provide cover for other Central Sales activity

Mail Boxes Etc. (UK) Limited | 15 Cromwell Park, Chipping Norton, Oxfordshire | OX7 5SR T. 01608 649230 | E. info@mbe.uk | W. www.mbe.co.uk Registered in England number. 3107457 | VAT number. 667 9919 57

Mail Boxes Etc. Stores are owned and operated by licensed franchisees of Mail Boxes Etc. UK & Ireland. © 2021 Mail Boxes Etc. Services vary by location, participating stores only.

Person Specification:

You will be a highly focused individual, a team player, willing to take initiative and able to prioritise your workload. You will have excellent written and spoken English and be able to build strong working relationship with customers, franchisees, suppliers and colleagues in other departments. You will have strong computer skills including Microsoft Outlook, Word and Excel, including the ability to analyse data using pivot tables. The position is office based. Therefore, you must be able to commute daily to our offices currently located in Chipping Norton.

Please forward your CV to: apply@mbe.uk

Dated: 15/07/2021

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Mail Boxes Etc. (UK) Limited | 15 Cromwell Park, Chipping Norton, Oxfordshire | OX7 5SR T. 01608 649230 | E. info@mbe.uk | W. www.mbe.co.uk Registered in England number. 3107457 | VAT number. 667 9919 57