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Candidate Information PackDirector of Operations

Rhondda Housing Association September 2018

Contents

3 Letter from Luke Takeuchi, Chief Executive

4 About us

5 Advert

6 Job Description

9 Person Specification

11 Useful Information

12 Terms & Conditions

13 Our Benefits Package

14 Our Vision, Values and Behaviours

15 Organisational chart (abridged)

2 | D i r e c t o r o f O p e r a t i o n s


Dear Applicant,Firstly, thank you for applying for this position. This is an exciting time for Rhondda Housing Association, as we move into a new phase of our development as an organisation. The role of Director of Operations is a new one, following the restructure of our Executive Management Team. Working alongside the Director of Finance and reporting to myself, we are looking for a person with the skills to help us achieve our vision. I am looking for someone with strong leadership skills and strategic awareness. The successful candidate will demonstrate both business acumen and a commitment to delivering social value in the services we provide. I am flexible with regards to candidates experience and the person specification invites candidates from both a housing or maintenance / asset management background. The key requirement is a leader who can oversee and ensure both teams work strategically and coherently to achieve the best possible results. We are well established – we formed in 1979 and continue to go from strength to strength. We are based in the heart of the Rhondda Valley and we pride ourselves on our trusted reputation and partnership work in the local area. We manage almost 1700 homes and provide a range of housing, maintenance and community services. We continue to grow and have an ambitious development programme which will see us deliver an additional 200 homes in the area over the next 2 years. As a smaller social landlord we focus on quality of life and regeneration by working with local people to increase opportunities and foster strong, vibrant communities. We are so much more than a housing provider – we have a strong focus on developing both homes and communities and we are committed to continuing to provide opportunities to our tenants to achieve their full potential. Our staff are very positive about working at RHA and we support our people wherever we can to ensure they have opportunities to develop. We already offer excellent flexible working arrangements. However. we will also soon be consulting with our staff on how we can further improve our working environment and broaden the benefits available to ensure we continue to retain and attract excellent people. In return, we expect our staff to be committed and to demonstrate our values on a day to day basis. We’ve included information in this pack which we think will help you to decide whether or not your next career move could be to RHA. However, if you have any unanswered questions about this exciting role, please don’t hesitate to get in touch with our HR Advisor, Matthew Romans on 01443 424263. He can arrange for me to give you a call and discuss the role further. No agencies please.Good luck with your application and thanks again for your interest, I look forward to hearing from you

Luke Takeuchi(Chief Executive)



About UsRhondda Housing Association is a not-for-profit organisation with charitable status and is registered under the Industrial and Provident Societies. The Association manages almost 1,700 homes and we pride ourselves on the strong links and relationships that we have developed and continue to foster within the communities that we serve.

We offer a range of services including general needs housing, supported housing, community engagement and tenant involvement as well as an extensive development programme.

We seek a long term future for our communities and invest in our tenants by focussing on a broad range of tenancy sustainment solutions. We also provide community based training and upskilling opportunities, enabling tenants to maximise

their potential. We listen to and consider tenants’ views regarding service provision, enabling us to continually improve and deliver quality services which are truly valued.

Likewise, our staff have an active input into the way that our organisation is run. Our award-winning health and wellbeing programme Hapus, as well as our

partnerships with organisations such as Stonewall and Chwarae Teg demonstrate our

commitment to ensuring that all colleagues feel included, healthy and happy.

We have traditionally operated in the Rhondda, and continue to grow and develop, diversifying our activities across RCT.



AdvertDirector of Operations

Circa £70,000 per annum

Situated in the heart of the Rhondda, a stone’s throw away from Cardiff and the M4, Rhondda Housing Association is a housing, regeneration, development and support organisation. This is an exciting time to join our team; we’ve successfully recruited a new Chief Executive who took up the reins in August. The successful candidate for this role will form an important part of the executive management team, playing a key role in shaping and influencing the future of an already successful, high achieving organisation.

We’re looking for someone with significant leadership experience and a proven track record of delivering across a range of front line services. You will need to be a strategic thinker with a strong community focus and willingness to drive forward our aim of being a sector leading association; making a real impact in the areas we serve by providing high quality affordable homes and creating vibrant communities

Our vision, values and behaviours are at the core of everything we do. We want a dynamic individual who is people focused - if this is you

then we welcome your application.

In return, we offer generous leave and benefits, have an award-winning health and wellbeing programme and flexible working available; all making Rhondda Housing Association a great place to work!

If this sounds like the job for you, please visit our website – www.rhondda.org/jobs - to download an information pack and find out more. For an informal discussion, please contact Matthew Romans HR Advisor – 01443 424263 or [email protected]

Closing date – Friday 12th October 2018 at Midday.

We will be holding an assessment centre on Tuesday 23rd October followed by final interview day on Thursday 25th October for successful candidates.

No agencies please


mailto:[email protected]

http://www.rhondda.org/jobs


Job DescriptionPOST: Director of Operations

RESPONSIBLE TO: Chief Executive Officer

RESPONSIBLE FOR: Housing Services Manager & Asset / Maintenance Manager

SALARY: Circa £70,000 per annum

Purpose of the Post

To provide clear strategic direction and effective leadership for all operational areas of Rhondda Housing Association, leading our operational staff to deliver high performing, high quality services to our tenants.

Key Responsibilities

1. Leadership of our operational services ensuring that the association’s front-line teams work closely to provide high quality services to our tenants.

2. Overall responsibility for ensuring performance across operational functions is of a high level, overseeing service delivery and quality.

3. As a member of the executive management team, provide clear direction and organisational leadership with the required behaviours to support a culture which inspires excellence.

4. Demonstrate a commitment to the values and behaviours of Rhondda Housing Association at all times. Leading by example across the business and promoting the work of the association to stakeholders and partners.

Neighbourhood Services

1. Ensure that high performing core housing management performance is achieved, setting an exceptional standard of modern, tenant-focussed housing management techniques and disciplines.

2. Provide inspirational leadership for our Community Development team, actively engaging tenants and enabling the team to explore possibilities and facilitate creative engagement opportunities with our communities and tenants.

3. Lead the effective development and delivery of our floating support services to achieve a high-quality offer, proactively seeking opportunities for growth and new business



Maintenance and Asset Management Services

1. Leading on delivery of our asset management strategy, ensuring that our housing stock is strategically managed, maintained and improved to meet the changing needs of our tenants and the business.

2. Monitor and manage the operational performance of our maintenance and asset management programmes, contracts and services. Overseeing the delivery of value for money services, contract management and procurement to a high level.

3. Responsible for setting the strategic direction across housing services and maintenance teams to ensure strong communication between teams and value for money service delivery.

4. Work closely with management and finance colleagues to ensure robust budget setting and budget management is in place.

5. Work closely with Development colleagues to ensure a holistic approach to our new build programme and our longer term asset management requirements.

6. Responsible for the delivery of key performance targets across the maintenance team.

Organisational Leadership

1. Provide inspirational leadership by engaging direct reports and others in the realisation of RHA’s vision and values, so that everyone can clearly see how their role fits in to this.

2. Participate in corporate and leadership initiatives and activities taking collective responsibility for Executive Management Team decisions and leading by example.

3. Establish a committed, high-performing team by setting meaningful and stretching performance targets, monitoring and evaluating progress on a regular basis and providing feedback.

4. Responsible for the design and implementation of the operational services annual improvement plan

5. Work with HR to create mechanisms for identifying and nurturing talent and ensure that direct reports are managing and coaching teams effectively.

6. Ensure compliance in respect of governance and adherence to relevant statutory and

regulatory provisions at all times, managing risk associated with all areas within the operations directorate and maintaining effective working relationships with our regulator and other stakeholders.

7. Prepare, manage and control budgets while demonstrating commercial acumen and managing financial viability, identifying opportunities to improve operating efficiency or improve the use of our assets.



Health and Safety

1. Champion a health and safety culture throughout the organisation, ensuring compliance with all legal requirements and regulatory frameworks and RHA policies and procedures.

2. Support and lead by example with regards to the management and promotion of health, safety and wellbeing for employees, tenants and anyone impacted by the work of RHA.

3. Be aware of your own responsibilities under the Health and Safety at Work Act and other safety regulations, ensuring that safe working practices and procedures are adopted at all times.

4. Undertake training as and when required

General

1. Given the seniority of this role, there is a requirement to work flexibly as required, which may include working evenings/weekends, including attendance at monthly board meetings.

2. Able and willing to travel to promote and represent Rhondda Housing Association.

3. In line with all Data Protection legislation, adhere to the highest standards of confidentiality and data management, following the Association’s processes at all times.

4. Undertake any other duties commensurate with the position.



Person SpecificationDIRECTOR OF OPERATIONS

1.0 Education A I P

1.1 Degree and/ or relevant professional qualification X

2.0 Experience

2.1 At least 3 years’ experience working at a senior level in housing or a related service

X X

2.2 A record of achievement in developing and delivering service objectives and plans

X X

2.3 Detailed understanding of working within a customer focused organisation

X X

2.4 Extensive staff management experience with the proven ability to bring out the best in people, inspiring confidence and respect and leading by example.

X X X

2.5 Experience of measuring and improving team and individual performance

X X

2.6 Experience of leading outside your own authority X X

2.7 Experience of presenting information to a wide range of people

X X

2.8 Success in developing working relationships internally and externally to deliver a wide range of housing services

X X X

3.0 Knowledge

3.1 Computer literate in Microsoft Outlook, Word and Excel. X X

3.2 A good working knowledge of housing law, relevant legislation, regulatory framework and codes of practice

X X

3.3 Understanding of current and future challenges facing registered social landlords

X X

3.4 A good understanding of Welsh Housing Quality Standard requirements

X X X

3.5 Experience of procurement and tendering of maintenance and housing services with a good understanding of relevant legislation and contracts

X X X

4.0 Skills

4.1 Ability to work under pressure, managing tight deadlines within budgetary constraints, and delivering services with a customer-focused approach

X X X



4.2 Ability to work strategically as a member of a senior management team, contributing to a wide range of challenges

X X

4.3 Expertise in planning, implementing and evaluating successful change programmes

X X X

4.4 Excellent written and verbal communication skills, with the ability to present complex issues in a clear and concise manner without ambiguity.

X X

4.5 Forward thinking and able to nurture innovation to develop creative solutions

X X X

4.6 Ability to influence, building and developing strong relationships with key stakeholders

X X

4.7 The ability to travel in a timely fashion X

5.0 Personal Qualities

5.1 A high level of personal integrity, expressed through behaviour and conduct

X X

5.2 An understanding of and commitment to the Association’s Equal Opportunities policy

X

5.3 Self-awareness and understanding of the need to be a role model for staff, to engender trust, confidence and credibility.

X X X

5.4 Leads by example, is trusted, motivating and inspiring. X X

5.5 Personally resilient, with a tough mind who can work under pressure, at pace.

X X

5.6 A coaching and mentoring style who is able to create a strong team spirit

X X

KEY

A = Application Form

I = Interview

P = Probationary Period



Useful Information

Your Application

Thank you very much for downloading an application pack for the post of Direct of Operations. In this pack you’ll find plenty of information about the role, including a job description and person specification. The person specification is a key document as this tells you what we’re looking for in our recruitment.

You should address any of the criteria marked assessed at application when completing the personal statement, and it would be really helpful for us if you could deal with each criteria in turn. Please make sure that you give us examples of your experience to date – this may be from your past work experience, or perhaps through voluntary work you’ve done.

References

We ask for references that cover the last three years’ of your employment, so if you have had more than 2 jobs in that period, we’ll need additional referees. These can be provided on a separate sheet.

Personal Details and Equality Monitoring

Before we shortlist, your personal details and Equal Opportunities Monitoring Form are separated from your application form. This is because we want to make sure that candidates are shortlisted on their knowledge, skills and experience alone.

Closing Date and Shortlisting

The closing date for this post is midday on 11 th October 2018. Because of the tight timescales involved, we will not be able to accept applications after this time.

The Selection Process

For this post, we will be running an assessment centre on 23rd October 2018.

Final interviews will be held on Friday 25th October 2018.

Applications should be submitted by email to [email protected]

If you would like to have an informal conversation about the post, please contact Matthew Romans (HR Advisor) on 01443 424263, or by email on [email protected]





Terms & Conditions

Salary:

The salary for this post is circa £70,000 per annum, depending upon experience.

Pension:

RHA is a member of the Social Housing Pension Scheme, and we offer a Career Average (CARE) defined benefit scheme. Our contribution is 10.10%, and employees contribute between 5% and 7%.

Holiday Entitlement:

25 days, rising to 30 days per year

Working Hours:

Our normal working hours are 36.5 per week, however the post holder will be required to work such hours, and at such times as are necessary to carry out their duties.

Probation and Notice Periods:

The probationary period for this post is 6 months, and can be extended to 12 months.

During the probationary period, the notice period on either side is 1 week. Upon successful completion of the probationary period, the notice period will be 3 months.

General:

This post will be based at our head offices - Ty Gwyn Newydd, 9 Compton Road, Tonypandy CF40 1BE. Travel may be expected across the borough, and elsewhere as necessary.



Our Benefits Package


PERSONAL DEVELOPMENTPersonal Development PlanFull support for professional

qualifications relating to your role or development in the AssociationOngoing support for continued

professional developmentSupport for you to attend professional

seminars and conferencesPayment of professional subscriptionRegular performance management

sessionsAnnual Away Day

THE WORKPLACEModern Office environment

Staff Partnership GroupStandard week is 36.5 hours

Annual colleague opinion survey so you can have your say

Can do cultureHAPUS - our award-winning health

and wellbeing programmeOpportunity to take part in charity and

fun eventsDiscounted gym membership

Staff Social Club & funded Christmas Party

BENEFITSFlexible working framework 25days annual leave up to a

maximum of 30days plus statutory holidays (pro rata for part time staff)

Access to 1/60th CARE pension Scheme plus death in service of 3 x

Annual SalaryOccupational Sick Pay scheme that

gives up to 6 months full payPermanent Health Insurance (subject

to policy requirements)Enhanced Maternity Pay

Paternity Leave that gives up to 2 weeks leave on full pay

Free, confidential counselling serviceBUPA health checks every 2 years

Cycle to Work scheme


Organisational Chart


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