Job DescriptionJob title ERP Application AnalystTeam ITBand PermanentReporting to Senior Application ManagerManagement responsibility Responsible for Finance and HR application supportLocation Sheffield/LondonPurpose of the jobThe person appointed will be part of the IT Team, and will be responsible for 2nd line support; analysis and design of changes, coordinate the technical changes, implementing application configurations, verification of fixes/changes, building reports and coordinating application releases into production for the Finance and HR applications.The role will principally involve working with Finance, HR and Procurement super users, 3rd party IT delivery partners and IT teams to support and manage the changes.

Main dutiesApplication Support for incidents Incident resolution: Analyse, troubleshoot, fix, verify and deploy Minimise service disruption and the facilitation of service restoration within agreed SLA’s. Manage the communication to users for incidents

Configuration and Administration Support for application Perform application configuration Support business with IT knowledge as required for them to be able to perform any configurations them self Administration of the application workflow

Design and coordination of Technical Change Participate in Application change board along with Business super users and 3rd party IT providers Impact assess, solution design and implement or work with 3rd party to implement all application changes Manage the technical change log and the entire change process

Application Release Coordination Planning application upgrades and new releases along with the release lead, business users, IT team and 3rd party IT

providers. Communication to the users, provide instructions and support if required.

Application Continuous Improvement Proactively identify problem trends. Work towards a permanent solution i.e. root cause analysis to permanent fix Creation and distribution of knowledge and information with other team members and the company

Knowledge and experienceProven experience in 2nd line support for business-critical Finance and HR applications.Extensive experience demonstrating the administration; analysis, design, configuration and implementation of changes involving COTS Products.Strong analytical and problem management skills are essential, enabling quick assessment of complex issues within solution involving cloud and on premise hosting.Demonstrable experience involving SQL, Excel Plugins, Single Sign on with Azure AD.Experience with similar roles within financial services.Good experience of using Software Development Lifecycle and Ticket Management tools (such as Jira, VSTS etc.).Good technical knowledge of Integration Technologies, Enterprise Service Bus and Rules Engines, RESTful apis, CRM, Cloud concepts.

Internal and external stakeholdersAll internal staff including Finance, HR and IT Teams Vendors Business partners

Budgets / fund size / scope of investmentsN/A

Management responsibility if appropriateThe role will report to the Senior Applications Manager

Key competencies/behavioursAbility to think outside the box; Collaborative; Ability to prioritise effectively;Approachable;Proactive;Able to work flexibly;

QualificationsCOTS product Administration Certification

Is this a regulated role? No