troubleshoot faq

7/21/2019 Troubleshoot FAQ

http://slidepdf.com/reader/full/troubleshoot-faq 1/13

1. Issue: Find 997 from GS Control number1.1.Request

1.2.Query from GS Control Number

select from !"I!n#elo$e e %&ere e.GSControlNo'(22)(

select from !"I %&ere Ro%I"'("*"+,-/!F/!011/)*,/C1F,,C*,*-)(

select from Ser#erFile sf %&ere sf . rnsction3ey'(")0!7)+7/!,"/07,!/+*+,/,F-)CF2*F20(



2. S34 Not Found2.1.Issue 5From C&u6

3PL sent us a 945 XML file for ASN#27721 where there is SKU#293 in the XML atta!he"$ %owe&er'

when (en u)loa" on *+we, P-.*' there is no SKU #293$ + "on/t 0now where issue is with translation

fro XML to *+$ + nee" hel) on a))in !he!0in

2.2.Ste$s to nd Issues:2.2.1. Serc& 90) les 5sent to 8CS6 in

":"t;7<8CS=o>istic<F+*<<"illrds<17192<Send

Serc& Result

2.2.2. ?ie% S34 nd *uyer Item Number in 90) 5"iCentrl sent to 8CS"illrds6

Note:



/ "illrds sends ;@ %it& S34 ' 29- A *uyer Item Number ' 9B270)B2.2.-. ?ie% 90B 8CS sent to "iCentrl

Note:

/ 8CS "illrds sent 90B to "iCentrl: S34 ' 29- nd *uyer Item Number '9)-2))

940 (Sent to JCS

Dillards)

945 (JCS Dillards Sent)

SKU Buyer Item

Number

SK

U

Buyer Item Number

29- 9B270)B 29-

9)-2))

2)- 9)29-1 22-

9)29-1

22- 9)-1-) 2B7

9)-1-)

2B7 9)-2)) 2)-

Not Sent

&en recei#e 90B from 8CS "illrdsD "i4nite m$ uses E*uyer Item Number E;@ Number Ernsction3ey in 90B to nd S34 of ;@ in "i+SCIIR9

dtbse. =ooHu$ 59)-2))D...6 ' 2B7 this is reason hy

!"9#$ is disa%%eared ("9# is re%la&ed by "5')



5 (DiCentral)Buyer Item

Number

SKU

9)-2)) 2B79)29-1 2)-9)-1-) 22-

2)-

*SN))277212)1012-))-2,)))1

J=1S

"1CN2B0G.)0=* "B2F"!GF!"!K

R!F),271-B0B)-92

R!F4C*B19-9)))))))1-B;[email protected]@

")112)1012-)

N1S92))29J=21@

;RF)))177BB),2)101229

R!F";))9)

N1*M92)90BJ=-2;

+NG))))B19-9))))92,172

J=0-I=IN4;B19-9))2)-,I,.)IN9)29-1*@4=R+ R!; CR?+2)-

SN1B!+

J=B-I=IN4;B19-9))2)-,I,.)IN9)29-1*@4=R+ R!; CR?+2)-

SN11!+

J=,2;+NG))))B19-9))))92,19

J=7,I

=IN4;B19-9))22-0I2 @IN9)-1-)*@R!;+IR CR?+22-

SN1-!+J=2;

+NG))))B19-9))))92,19,

J=9I=IN4;B19-9))207)I3IIN9)-2))*@F+?!S @ G@?+2B7

SN1-!+

C9

2.2.0. ;osted to @utboO of 8CS "illrds on "ieb:

-. Resend ;@-.1.Issue:

-.2.Ste$s to nd ;@ in K=-.2.1. Query ;@ Number in in dtbse



Select inboOid from inboO<Qr0<2)10 %&ere doc<id in 5()))177BB),/)901(D()))177BB),/)90B(D()))177BB),/)9,2(6

Result: =ist of InboOI"

-.2.2. Query !"IP+SCII t&t is linHed to InboOI"SQ=:

select from ;rocess!"Ito+SCII %&ere InboOI" in 52B9)91)D 2B9)912D 2B9)9116 nd MerQurter'2)10)0

Result: list of FileI"

-.2.-. Query 90) K=SQ=:

select from ;rocess+SCIIto+NM %&ere +SCIIFileI" in 509D 099D B))6

Result:

-.2.0. Co$y +NM le to":"tF;Root7<8CS=o>istic<F+*<<"illrds<17192<incomin>B)

Note: 5S!R?!R: 172.1).1B.BB6

0. CI; cnt $rocess +NM le0.1.Issue:

0.2.Ste$s to nd !rror0.2.1. !Oecute SQ= Scri$t belo%:

select from rnsction=o> %&ere rnsction3ey ' (*21FB-0-/)22-/0+C)/-7/

12F!)1!+1+(

o Query Result:



o ?ie% descri$tion of error!Oecute "iRuntime."i4niteClient."i4nite+NMto+SCIID"i4niteClient +$$liction filed %it& Ser#erFileI" '0227BD $rmeters ' /r !"IRo%I"T /t rnsction3eyT /md Recei#erilboO"irT /smd SenderilboO"irT /u

&tt$:PPlocl&ost:),9P"i4niteSer#ice.s#c. ess>e ' rnsI" is in#lid.

1P12P2)1B 2:02:09 ; !rror: ;lese re#ie% $$liction settin> "i4nite+NMto+SCII. !Oecuted %it& ser#erFileId ' 0227BD+r>uments:;rmeters'/r !"IRo%I"T /t rnsction3eyT /md Recei#erilboO"irT /smd SenderilboO"irT /u &tt$:PPlocl&ost:),9P"i4niteSer#ice.s#c rnsction3ey'b21fB-0-/)22-/0c)/-7/12fe)1e1 rnsI"'Jome"IR'SHy8cH+S2;rocessin>File;t&'":"t ;;rocessin>@r>inlFileNme'-) <*9-02<2)1012)B<)9-))7%it&Net;rice.OmlFileNme'2))-0 <-dB20)/bf/001f /292/e97dce1ec01<-)<*9-02<2)1012)B<)9-))7%it&Net;rice .OmlRecei#erIS+'Recei#erNme'SenderNme'SenderIS+'

0.2.2. FiO erroro +s error mess>eD "iConnect cnt >et trnsction id 5B)D 1)D

B,D -)..6 of document. Need to re#ie% Filenme settin>s



*+,

1 Customer u$lod le 5+SN D In#oice..etc6 nd did not s&o% u$ on t&e %eb $lese s&o% ste$ by ste$ c&ecHin>:1.1. Flt le 5+SND In#oiceU6 is u$lodedIf document isnt $osted on "iebD one of ste$s belo% is con>ured

incorrectly:/ rns I" is missin>

o Re#ie% milboO of sender: it s&ould be Vt le milboO Select E;rty n>ement on left menu

Select ;rty 5%&o u$lod Vt le. For eOm$leD SHyWcH6

Select En>e ;role button. Select ilboO. 5For eOm$leD sHyWcH<1-BBLft$6

Select E!dit button

Select E"is$ly in +d#nced ode =inH



&ere re t%o o$tions to identify trnsction I" of Flt le: *y Folder: user need to u$lod le to correct folder. For

eOm$leD user need to select E@ut>oin>B, folder if useru$lods B, Vt le.

*y Filenme: Need to dene lenme formt. For eOm$leDB,<@J!R<;+RST.!OtensionT

Note- .a/e sure *lat *ile1 2eld is &he&/edand sele&t a &orre&t transa&tion id o%tions-*elo% is settin>s of sHyWcH lenme

Note:• Inbound: Filenme settin>s is used %&en "iCentrl

sends le to SHyWcH.

• @utbound: Filenme settin>s is used to identifytrnsction id of Vt le. SHyWcH need to follo%lenme formt t&t t&ey &#e >reed.

Select ESet Formt button to re#ie%Pu$dte lenmesettin>s:



Note- .a/e sure 3euired1 2eld o 6ransID

is &he&/ed

/ Re#ie% Reference Customero Select EReference Customer on left menu

o Serc& le trnsfer ccount t&t customer uses to u$lod Vt le

Note- I 3eeren&e Customer doesn$t e7ist8lease add it:

/ ?erify +NM to +SCII m$ in "ieb 5Customer Su$$ort site6

/ ?erify +NM to +SCII m$ in "i4niteo Run "i4niten>er in 172.1).97.0



Re#ie% m$ id of "ieb on Column X0 5$6. If $ doesnt eOistD$lese dene. 5For more informtion &o% to setu$ "i4nite $D $lesere#ie% E"e$loy Noble Food in CI; document.



/ Get +NM le by rnsction Hey:select From ;rocess+NMFile %&ere rnsction3ey'( 077)1B2/+B)-/0,9B/*B+/,)C,!+11)BBF (

;t& of +NM le is stored in E+NMFile eld in ;rocess+NMFile

/ Get +SCII le by rnsction Hey:

/ Recei#er I" Not found



!Oecute "iRuntime."i!;;.Im$lementCore.+SCIIto!"IJndlerD"i!;; +$$liction successfully %it& ser#erFileI" ' 02299D $rmeters ' /Hey rnsction3eyT /Fil@n+ny!rror ) /S#eSe$rted+SCII 1.No !"I could be >enerted from t&e +SCII le I" -)":"t+SCIISHyWcH-)@ut>oin>d--Be)b/27,b/0B2/97-/,1cB9Y)9<-)<*9-02<2)1012)B<)9-))7%it&Net;rice<12-.+SCII.Some errors &$$en %&ile $rocessin> t&e +SCII le I" -)":"t+SCIISHyWcH-)@ut>oin>d--Be)b/27,b/0B2/97-/,1cB9Y)9<-)<*9-02<2)1012)B<)9-))7%it&Net;rice<12-.+SCII. !rror mess>es:

;lese c&ecH t&e le >in. 3;C ID ;.6<

3=C;SSU>=+DSender: sHy1-BB trns<id: -) to custid: ) docI": *9-02 le: sHy1-BB<-)<1--70)7),.sc rnsction 3ey: d--Be)b/27,b/0B2/97-/,1cB9Y)9.

o 3e?ie +SCII 2le- .a/e sure that re&ei?e ID is e7ists and ?alid:

o 3e?ie Customer 3e&on2@uration- ma/e sure that re&ei?e ID and

re&ei?er ID in Customer 3e&on2@uration are mat&hed

2 Customer see t&e le on di%eb %it& sttus do%nlod but did not >et it ont&eir ft$ ccount 5milboO in diconnect6 $lese s&o% ste$ by ste$ c&ecHin>

/ Serc& by rnsctionHey

&en document is sent to recei#erD &i>& li>&t record is dded to trnsctionlo>.

- Customer u$lod le to di%eb %it& syntO fil "i%eb %ill crete tool tocll syntO c&ecH to $roduce error mess>e

0 Customer filed to do%nlod due to syntO fil on inbound dt "i%eb %illcrete tool to cll syntO c&ecH to $roduce error mess>e

B Customer u$lod le nd s&o% u$ on di%eb %ron> content 5missin> elds6 $lese s&o% ste$ by ste$ c&ecHin>/ Re#ie% +NM le by rnsction Hey: 5rnsctionHey in SQ= is sm$le6

select From ;rocess+NMFile %&ere rnsction3ey'( 077)1B2/+B)-/0,9B/*B+/,)C,!+11)BBF(

;t& of +NM le is stored in E+NMFile eld in ;rocess+NMFile

/ Re#ie% +SCII le by rnsction Hey: 5rnsctionHey in SQ= is sm$le6select From ;rocess+NMto+SCII %&ere rnsction3ey'( 077)1B2/+B)-/0,9B/*B+/,)C,!+11)BBF(



/ If bot& +NM nd +SCII le is correctD $lese re#ie% +SCII to !"I m$.

, Customer do%nlod le %it& %ron> content 5missin> elds ..etc6

$leses&o% ste$ by ste$ c&ecHin>/ Re#ie% +SCII le:

select from in+SCII..;rocess!"Ito+SCII %&ere trnsctionHey'(CC7920/F)!,/0-!-/**F1/"1BC)7F!!,9)(

o If +SCII eld is missin>D ;lese re#ie% !"Ito+SCII eldo If IndeO of +SCII eld is incorrectD $lese re#ie% Inbound +SCII

con>urtion.

/ Re#ie% +NM le

select from in+SCII..;rocess+SCIIto+NM %&ere trnsctionHey'(CC7920/F)!,/0-!-/**F1/"1BC)7F!!,9)(

o If +NM eld is missin> nd +SCII eld eOistD ;lese re#ie% "i4nite

$

7 !n>ineer cretePu$dte m$s on CI;. Need to Hno% t&e $lce to $ut m$s forsciitoedi nd "i4nite $lese %rite do%n ll folders for m$ les nd t&eircorres$ondin> ser#ersSer#er "IR "escri$tion

"iConnect / 172.1).97.0 ":m$"t Store +SCII to !"I $":m$"t+SCII;ost;rocess

Store +SCII #lidtionm$

":m$"tFO Store ;cHin> Sli$tem$lte nd +SCII IndeOof fO elds

C:"iCentrl"i4nite8obs Store +ll "i4nite $

!n>ineer need tools to u$lod le to CI; from "ieb. rcH u$lod le on"ieb nd "iConnect di%eb tem is %orHin> on t&is

9 !n>ineer need tools to re/do%nlod inbound dt to CI; nd be ble to trcHon "ieb nd "iConnect di%eb tem is %orHin> on t&is

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