web interface technology™ system request project sponsor: michael brown, manager marketing project...

Web Interface Technology™

System Request

Project Sponsor: Michael Brown, Manager Marketing

Project Team: Dan Luciano, Josh Owen, Nick Rose

WIT™ (Web Interface Technology) is a web hosting company offering enterprise solutions to client companies. Our clients use our services for website hosting, website authoring, and web based tools to facilitate their business needs.


Our client companies have requested an additional tool that will help their customers to schedule appointments from their website. This tool will generate more revenue for our clients as well as increase our sales.


Business Need:

A web-based appointment-scheduling tool to serve a wide variety of industries.

The tool should be scalable to multiple business applications.

Must include a client interface for user friendly customization.


Business Requirements:


Business Requirements:

Functional Summary:

Web-based appointment reservation tool Client interface for customized page content Client company access page for data updates Billing invoice with initial estimate Future requirement – web based bill pay


Tangible Benefits

New add-on for more revenue through up selling

Data storage needs create another opportunity for revenue growth

Ownership of client data secures revenue streams for longer periods due to increased client reliance on our service

Business Value:


Intangible Benefits

Customer satisfaction – clients requested the tool

Differentiation of our web hosting service

New marketing tool

Potential increase in web traffic will allow WIT™ to be seen by more potential clients

Business Value:


Need to evaluate our datacenter to see if expansion is required or just added storage

Tool must work on all web browsers so specialized applets must not be used

Clients want this tool quickly and delays may result in lost clients rather than new revenue, must estimate timetable and not digress.

Special Issues and Constraints:

web interface technology™ system request project sponsor: michael brown, manager marketing project...

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