W9:CHAPTER 15

Oral Communication Essentials

LEARNING OUTCOMES/OBJECTIVES

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accessible website, in whole or in part.

Ch 15 - 2

Enhance the basic quality of your voice

Use voice effectively

Strengthen your personal style

Classify delivery styles by type

Prepare note cards, gather material, analyze your audience, and plan

Deliver presentation following effective speech and delivery techniques

Identify tasks and techniques associated with special presentation situations

1. STORYTELLING

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accessible website, in whole or in part.

Ch 15 - 3

1.1 Purpose

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accessible website, in whole or in part.

Ch 15 - 4

Inform

Stimulate imagination

Build community

1.2 Benefits

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accessible website, in whole or in part.

Ch 15 - 5

Feels comfortable

Requires active listening

Involves audience emotionally

2. Enhancing Voice Quality

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accessible website, in whole or in part.

Ch 15 - 6

Proper control of breathing

Proper control of the articulators

Jaw

Tongue

Lips

3. Using Your Voice Effectively

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accessible website, in whole or in part.

Ch 15 - 7

Pitch Highness/lowness of voice

Volume Use appropriate volume level

Speed Vary speed

Tone Emphasis Enunciation Sound each part of word correctly

Pronunciation Join sounds correctly

4. Strengthening Your Presence

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accessible website, in whole or in part.

Ch 15 - 8

Confidence

Too much?too little?

Enthusiasm

Sincerity

Friendliness

Eye contact

Body actions

Facial expressions

Gesture

Posture

Appearance

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accessible website, in whole or in part.

Ch 15 - 9

5. Oral Presentations

5.1 Purposes of Oral Presentations

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accessible website, in whole or in part.

Ch 15 -10

To inform

To persuade

To entertain

5.2 Types of Oral Presentations

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accessible website, in whole or in part.

Ch 15 -11

ManuscriptWritten word for word, then

read to audience

Memorized

ImpromptuNo time to prepare

ExtemporaneousDelivered from notes

5.3 Preparing for an Oral Presentation

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accessible website, in whole or in part.

Ch 15 -12

Determine your purpose.

Inform?persuade?

Analyze your audience.

Gather supporting information.

Organize your presentation.

Select appropriate presentation aids.

Prepare your presentation.

Rehearse.

5.4 Parts of a Presentation

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accessible website, in whole or in part.

Ch 15 -13

OpeningGain attention

Preview main points

Body You-viewpoint

Emphasize main points

ClosingIndicate clear ending

Summarize main points

5.5 Organizational Patterns

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accessible website, in whole or in part.

Ch 15 -14

Chronological

Topical

Spatial

Causal

Comparative

Problem and solution

Direct or indirect

5.6 Keys for Delivering an Effective Oral

Presentation

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accessible website, in whole or in part.

Ch 15 -15

Start positively.

Remain calm.

Use presentation aids effectively.

Evaluate audience feedback.

End positively.

Respond to questions.

6. COMMUNICATING IN SPECIAL

PRESENTATION SITUATIONS

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accessible website, in whole or in part.

Ch 15 -16

6.1 Emceeing an Event

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accessible website, in whole or in part.

Ch 15 -17

Welcome the audience.

Introduce the head table.

Acknowledge dignitaries.

Assist program participants.

Moderate a question-and-answer session.

Conclude the event.

6.2 Introducing a Speaker

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accessible website, in whole or in part.

Ch 15 -18

Identify your purpose.

Gather information.

Develop the presentation.

Rehearse.

Deliver the introduction with skill and confidence.

6.3 Moderating a Web Conference

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accessible website, in whole or in part.

Ch 15 -19

Before the event

help speaker log in

provide backup of presentation

make liquid available

turn off noise distractions

provide standby messages to early participants

6.4 Moderating a Web Conference

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accessible website, in whole or in part.

Ch 15 -20

During the event

welcome audience

instruct audience on equipment

formally introduce speaker

answer questions typed by audience

fill in silent spots

keep an eye on the clock

6.5 Participating in Media Events

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accessible website, in whole or in part.

Ch 15 -21

News conferences

Introduce yourself.

Keep remarks short.

Speak confidently.

Radio or television interviews

Create a succinct and clear “sound bite.”

Pay attention to voice quality and nonverbal cues.

WHAT HAVE WE LEARNT?

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly

accessible website, in whole or in part.

Ch 15 -22

Use voice effectively

Enhance quality of your voice

Strengthen your personal style

Classify delivery styles by type

Delivering presentations

Prepare note cards, gather material, analyze your audience, and plan

Deliver presentation following effective speech and delivery techniques

Identify tasks and techniques associated with special presentation situations