By: PISBDCN

Pacific Islands SmallBusiness DevelopmentCenter Network DirectorCasey Jeszenka announcedthat Rodney Webb has beenselected as the 2009 StateStar of the Pacific IslandsSmall Business DevelopmentCenter Network (PISBDCN).The award was presented atthe 2009 Annual Conferencefor Association of SmallBusiness DevelopmentCenters in Orlando, FloridaSeptember

“I am pleased to make this

November 2009 Vol. 5 No. 4

Check out:Upcoming SBDCworkshops and

events!

Editorial/Production StaffRindraty Celes Limtiaco, President, G.P.I.

Pacific Island Small Business DevelopmentCenter Network, Editorial

Jae Fermin Medina, Advertising Director

The Pacific Islands Small Business DevelopmentCenter is a program supported by the U.S. SmallBusiness Administration under a cooperative agree-ment and extended to the public on a non-discrim-inatory basis. SBA cannot endorse any products,opinions, or services of any external parties oractivities. This material is based on work support-ed by the U.S. Small Business Administration. Anyopinions, findings, conclusions or recommenda-tions expressed are those of the author (s) and donot necessarily reflect the views of the SBA.

By: Guam SBDC

Viktoria B. Sayrscomes from a familyof artists. Her moth-er, Alma V. VanderValde, was arenowned artist of inGuam. Her uncle,Hendry Vander Velde,did seascapes in bothMaui and SouthernCalifornia. Hergrandmother, HannyB. Vander Velde, wasa painter of land-scapes and flowers in

Michigan.It is no wonder that

she eventuallybecame an artist her-self. She beganpainting at the age of2, observing and thenjoining her motherwhile she painted. “Ialways wanted topaint when my moth-er would”, she says.“It was always agiven that I would bea painter when I grew

Victoria Sayrs:Artist and Woman in Business

continued on page 3

INSIDE• Presentation skills dynamics, Pg 2

• Microloan program viable option for

small business, Pg 3

• Creating Value and Building Wealth

workshop, Pg 3

• Women in Business Conference, Pg 4

• 2009 Veterans Conference, Pg 3

• P&I Taxi Service in Kosrae State, Pg 7

• Bartending Skills & Customer Service

Training Conducted in Yap, Pg 8

• Incubator Project Gets Started, Pg 8

• Develop A Plan Now And Count On

Profits Later, Pg 9

Visit our website at www.pacificsbdc.com

See pages 2 - 4 for more information

continued on page 3

Pacific Islands SBDC NetworkAnnounces Selection of Rodney Webbof the Guam SBDC as 2009 State Star

FFrroomm lleefftt ttoo rriigghhtt:: JerrySilberman CEO and

Founder, CorporateTurnaround, sponsor,

ASBDC State StarReceptionJerry Cartwright,

Chair, ASBDC 2009 Board ofDirectors and State Director,

Florida SBDC NetworkKaren I. Sakihama, District

Director, U.S. Small BusinessAdministration Casey

Jeszenka, Network Director,Pacific Islands SBDC

Network Rodney Webb,Pacific Islands SBDC 2009

State Star –Guam SBDCAntonio Doss, Associate

Administrator for the U.S.Small Business

Administration’s (SBA)Office of Small Business

Development Centers

LLiiffee ooff aarrtt:: Viktoria B. Sayrs, who comesfrom a family of artists, began making art atthe age of 2. She became a full-time artistand supports herself on her art sales.

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Pacific Islands Small BusinessDevelopment Center Network

Location: University of Guam, UOG StationP.O. Box 5014, Mangilao, Guam 96923

Telephone: (671) 735-2590 • Fax: (671) 734-2002Website: www.pacificsbdc.com

Casey Jeszenka, Network Directorcasey@pacificsbdc.com

Georgette F. Reyes, Associate Network Directorgeorgette@pacificsbdc.com

Betsy Chargualaf-Iriarte, Network Operations Managerbetsy@pacificsbdc.com

Guam SBDCP.O. Box 5014, Mangilao, Guam 96923

Telephone: (671) 735-2590 • Fax: (671) 734-2002Denise Mendiola Hertslet, WIB Program

Coordinator/Business CounselorRodney Webb, Business Counselor

Lorie Sablan, Administrative Assistant

Chuuk SBDCP.O. Box 1143, Weno, Chuuk,

Federated States of Micronesia 96942Telephone: (691) 330-5846 • Fax: (691) 330-5847

Email: chuuksbdc@mail.fmKetsen Haregaichig, Acting Director/ Counselor

Cassandra Dereas, Office Manager

Yap SBDCP.O. Box 1171, Colonia, Yap,

Western Caroline Island 96943Telephone: (691) 350-4801 • Fax: (691) 350-4803

Email: YSBDC@mail.fmJames Limar, Director

Monica Tinag, CounselorJacinta Primo, Office Manager

Republic of the Marshall Islands (RMI) SBDCP.O. Box 1727, Majuro,Marshall Islands, 96960

Telephone: (692) 625-3685Email: rmisbdc@ntamar.com

Anel Philimon, DirectorLeeno Aikuji, Office Manager

Palau SBDCP.O. Box 9, Koror,

Republic of Palau 96940Telephone: (680) 488-6004 • Fax: (680) 488-1549

Email: palausbdc@palaunet.comLisa Abraham, Director

Kosrae SBDCP.O. Box 577, Tofol, Kosrae State,

Federated States of Micronesia 96944Telephone: (691) 370-2751 • Fax: (691) 370-2066

Email: kbdac@mail.fmSkiller Jackson, Director

Rinson Edmond, CounselorAtalia Jackson, Office Manager

PISBDCN Advisory BoardMike Ady,Chairman (Guam)

Phillip Reklai,Vice Chairman (Palau)Casey Jeszenka, Secretary (PISBDCN/Guam)

Marcel Camacho, Member (Guam)James Gilmar, Member (Yap)Robert Pinho, Member (RMI)

Fred Skilling, Member (Kosrae)Mason Fritz, Member (Chuuk)Marie Mesa, Member (Guam)

Anita Enriquez, Member (Guam)Rindraty Limtiaco, Member (Guam)

Christine Benavente, Member (Guam)Gloria Molo, Ex-Officio (GEDCA)

Ken Lujan, Ex-Officio (SBA)

Pacific Business PartnersOfficers, Staff and Board Members

The Guam SBDC thanks the GTA TeleGuam for donating the

Spyder Broadband InternetServices to the Guam SBDC.

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.pacificsbdc.comannouncement, and to recognize Rodney Webb forextraordinary contributions to the work of the Pacific IslandsSmall Business Development Center Network and to thestart-up and existing businesses in Guam,” said CaseyJeszenka.

Rodney is a counselor at the Guam Small BusinessDevelopment Center (SBDC). Rodney Webb was chosen bythe Pacific Islands Small Business Development CenterNetwork for being an exemplary performer, making a signifi-cant contribution to the Pacific Islands Small BusinessDevelopment Center Network program, and showing a strongcommitment to small business in Guam.

It is an honor to accept this award,” said Rodney Webb,“and to have the opportunity to help so many people achievethe dream of starting and succeeding in their own business.”

America’s Small Business Development Center

Network is a partnership uniting private enterprise,

government, higher education and local nonprofit eco-

nomic development organizations. It is the Small

Business Administration’s largest partnership program,

providing management and technical assistance to

help Americans start, run and grow their own busi-

nesses. With about 1,000 centers across the nation,

the SBDC network assists approximately 725,000

small businesses every year in face-to-face counseling

and training, in addition to assisting hundreds of thou-

sands more small businesses through fax-on-demand

and e-mail.

continued from page 1

Pacific IslandsSBDC Network

AnnouncesSelection of RodneyWebb of the Guam

SBDC as 2009 State Star

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An interview with Yvette Camisura,owner of P.I.K.A. Prints Studio

up. No questions about it. Ialways wanted to paint like mymother. She was such a goodpainter and my idol.”

When Viktoria’s mother passedaway in 2001, she became a full-time artist and now supports her-self in her art sales. Viktoria hashad several one-woman shows,and has participated in manygroup shows, including “CreativeHands”, a juried show, and the

women’s shows at the InfinitiGallery. She also donates herwork to charity events whenevershe can.

A couple of years ago, Viktoriavisited Denise Mendiola Hertsletat the Guam Small BusinessDevelopment Center at UOG.She needed advice on marketingher artwork and strategies to growher business. Since then, Viktoriahas seen her business grow andgain popularity on the island. Thelast few years have been busyones. She is constantly painting

and has a long term booth at theWednesday Night Market at theChamorro Village. Most recently,she created her own website,www.viktoriabsayrsart.com.

Viktoria’s artwork can beenjoyed and purchased at placessuch as DFS Hilton, Guam Galleryof Art, Butler’s, Leo Palace, theCathedral, Pacific Rim and on herwebsite, www.viktoriabsayrsart.com. Recently,Viktoria held an opening of her artexhibit at I.P. Coffee Co., locatedon University Drive in Mangilao.

Her artwork is also available forpurchase at the coffee shop.

For more information aboutViktoria Sayrs and her artwork,contact her at 671-828-8138 orviksayrs@yahoo.com.

For more information about theBank of Guam Women inBusiness Program at the GuamSBDC, UOG, contact DeniseMendiola Hertslet, ProgramCoordinator, at 671-735-2594 ordenise@pacificsbdc.com.

continued from page 1

Victoria Sayrs: Artist and Woman in Business

By: Guam SBDC staff

Q: Tell us about yourself.YC: I grew up on Guam. I

left to go to college inCalifornia and returnedback after getting my BSdegree from Santa ClaraUniversity. I now am mar-ried and have three boys. Istayed home for 6 years totake care of my young boysand in this time, I started tofocus on learning new tech-niques with rubber stamps,read more books and mag-azines about this hobbyand try scrapbooking torecord the memories of mychildren.

Q: How andwhen were youintroduced toscrap bookart?

YC: In 2000, Iwas introducedto rubber stamp-ing through aco-worker. Sheshowed me acatalog andinvited me toattend a work-shop at herhome. I really enjoyed itand was amazed at all thedifferent ideas that I cancreate like beautiful andunique cards using just rub-ber stamps, one ink, andcolored pencils! In 2003, Istarted a scrapbook for mynewborn son and I was“hooked” because I likedhow I can journal or writeabout the memories insteadof just placing the picturesin an album. I would writeabout my feelings, hisactions, and most impor-tant, the dates and namesof people in the pictures. Iwant him to look at it laterand see his childhood

memories and read aboutit.

Q: Why did youdecide to turnthis into a busi-ness?

YC: Afterattending my firstworkshop, I host-ed my own work-shop because Iwanted to get thehostess benefits.Then later in theyear, the demon-strator was leav-ing Guam and

asked me if I was interest-ed in being a demonstrator.I thought it would be a goodway to support my newhobby and I can try othersupplies. So this becamemy home business and Istarted to show the catalogto my family and friendsand began having work-shops. The companyshowed me ways to growmy business and this iswhere I started gettingmore customers and meet-ing new people. Peoplealso started to tell me thatthey liked the projects andwere interested in learningmore techniques. So I start-ed researching other proj-

ects and wanted to useother supplies. I could notfind it on Guam so I wantedto order from other compa-nies and also I wanted aspace to have more work-shops!

Q: What was the processyou went through to startyour business?

YC: I began to attendworkshops on how to startmy own business. I thenmet with Denise Hertslet, aSmall BusinessDevelopment counselor andstarted with writing a busi-ness plan. The businessplan helped me to researchmy marketing plan, com-petitors, and most impor-tant, the financial plan. Iresearched on what it takesto open a scrapbookingstore, read about the do’sand don’ts, and trendsreport. I began to writeabout my ideas and plan forit.

Q: What are some ofyour challenges and tri-umphs while trying to getthe business started?

YC: One challenge waswriting the business planlate at night and still planfor my workshops during

the weekends. It took me ayear to complete my busi-ness plan. I also had toconvince people that I wasserious about my businessventure so it made me workharder in completing mybusiness plan. Anotherchallenge is that there is alot of work to be a sole pro-prietor. I stayed home forsix years and I had to learnagain the new technology.Luckily, I had taken somebusiness courses in collegeand I was working on mymaster’s degree in busi-ness administration before Istayed home.

Another challenge was thatI had to apply for a smallbusiness loan and the waitto find out an answer was abit stressful. I had a lot ofideas that I wanted to dobut there is also a cost toeverything. I also had tofind a location and it was achallenge to find a rightlocation.

A triumph was actually get-ting my loan approved anddesigning a place that isinviting and welcoming andencourages creativity. Ialso had chosen a namethat showed what I soldand there is a possibility toadd more products. So far,people have really liked mynew place and studio. It isactually a dream craft room!

Q: What does your busi-ness specialize in?

YC: My business special-izes in papers, inks, kits,and accessories for yourscrapbooking and papercraft needs. I also teachworkshops to learn newtechniques and try newtools. I have classes forcard making, scrapbooking,

AArrtt aapppprreecciiaattiioonn:: Victoria Sayrs,at left, in front of one of herpaintings. Sayrs has been able toturn her art into a living.

PP.. II ..KK..AA.. PPrr iinnttssSSttuuddiiooll OOwwnneerr ::Yvette P. Camisura ll AAddddrreessss :: 138Seaton Blvd. Ste102, Hagatna (nextto Skinner Plaza)ll CCoonnttaacctt NNoo::477-PIKA (5472)

TThhee BBaannkk ooff GGuuaamm WWoommeenn iinn BBuussiinneessss PPrrooggrraammaatt tthhee GGuuaamm SSBBDDCC,,

in partnership with the University of Guam and U.S. Small Business Administration,

PPrreesseennttss

IINN TTHHEE BBUUSSIINNEESSSS OOFF KKIIDDSS!!WWoorrkk iinngg CCoonnffeerreennccee

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aanndd PPuubbll ii cc AAddmmiinnii ss ttrraatt iioonn BBllddgg..,, UUNNIIVVEERRSSIITTYY OOFF GGUUAAMM

PPrreesseennttaatt iioonnss::l SBA LENDING PROGRAMSl WHAT KIDS ARE BUYINGl FUNDING OPPORTUNITIES BY BANK OF GUAMl HOW KIDS THINKl LEGAL AND INSURANCE ISSUESl HOW TO MANAGE THE BUSINESS FINANCESl MARKETING STRATEGIES FOR SMALL BUSINESSES

TThhee WWoommeenn iinn BBuussiinneessss RRoouunnddttaabbllee wwii ll ll ffeeaattuurree ssuucccceessssffuullllooccaall kk iidd--ffooccuusseedd bbuussiinneessss wwoommeenn iinn oouurr ccoommmmuunniittyy..

$$3355..0000 PPeerr PPeerrssoonn--PPRREE--RREEGGIISSTTRRAATTIIOONN,, $$4455..0000 PPeerrPPeerrssoonn--AATT DDOOOORR

Deadline for Pre-Registration is November 19, 2009. Paymentoptions: Major Credit Cards (VISA, Mastercard, American Express,Diners & JCB), Cash or Check (Payable to UOG). Space is limited.For more information contact Laurine Sablan at 735-2590 or emaillaurine@pacificsbdc.com. Requests for reasonable accommodationsmust be made 72 hours in advance. Services are extended to thepublic on a non-discriminatory basis.

The Pacific Islands Small Business Development Center Network atthe University of Guam – School of Business and Public

Administration is partially funded by a cooperative agreement withthe U.S. Small Business Administration. SBA’s funding is not an

endorsement of any products, opinions or services. All SBA fundedprograms are extended to the public on a nondiscriminatory basis.

The University of Guam is an equal opportunity employer and provider.

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Palau SBDC Training for November & DecemberPPRREESSEENNTTAATTIIOONN SSKKIILLLLSS DDYYNNAAMMIICCSSl Nov. 19, 2009l LOCATION: Palau Pacific ResortNeed a makeover in your presentation style andskills?This will make a huge difference in your success.Already deliver good presentations? This day will takeyour game to the next level. International communicationsexpert and author, Jerry Paulsen, coaches people and cor-porations to their highest levels of success.

FFIINNAANNCCIIAALL TTIIPPSS,, TTOOOOLLSS AANNDD SSEECCRREETTSSl Dec. 10, 2009l LOCATION: TBA

Learning Objectives: 1) Explore financing options for thebusiness, 2) Understand the difference between debt andequity financing, 3) Write the Executive Summary for thebusiness plan, 4) Understand what lenders expect and/orrequire to make a loan, 5) Learn how ratios are used toexpress the financial health of a business.

TTIIMMEE AANNDD MMOONNEEYYl Dec. 15, 2009l LOCATION: TBASynopsis: Learn the basics of personal budgets. Similarly,how your credit history affects your business credit.Hence, self-assessment exercises regarding time manage-ment and basic planning with scheduling tools for this ses-sion.

For exact location, dated and times ofeach training/workshop, pleasecontact the Palau SBDC at(680)587-6004 or E-mail:lees@pacificsbdc.com orpalausbdc@palaunet.com.Requests for reasonableaccommodations must bemade 72 hours in advance.Services are extended tothe public on a non-discrimi-natory basis.

WWoorrkk ssiittee:: Construction for Palau SBDC’s temporary office.

Palau SBDC Office

The office of Palau Small

Business Development Center is

currently on its feet FULL

SPEED AHEAD to complete its

soon to be temporary office. The

PALAU SBDC will be physically

independent from the National

Development Bank of Palau, but

still within the vicinity of the bank

in Ngetkib Hamlet, Airai State.

The center is still housed by the

National Development Bank of

Palau, hosted by the Ministry of

Public Infrastructure, Industries,

and Commerce in joint partner-

ship with the Pacific Islands

SBDC Network, University of

Guam. Therefore, its status

remains the same. For those

needing small business technical

assistance services the PALAU

SBDC REMAINS OPEN FOR

BUSINESS, please stop by and

visit us…

As a result, this location

between main Island

(Babeldaob) and the Capital, City

of Koror, is visible, accessible,

and spacious for all to come…

We are content to say, the location is where people will all

have fair distance from both sides, from north and the

south.

Although, the office construction for Palau SBDC’s tem-

porary office was launched on October 26, 2009, we are

confident our brothers from the Public Works will complete

the project by November 16, 2009. Once again, we con-

vey our sincere appreciation to our host agency, Minister

Jackson Ngiraingas, Ministry of Public Infrastructure,

Commerce and Industry, the Office of the President, the

Palau Development Corp – Mr. Peter Polloi, the National

Development Bank of Palau and its Board of Directors,

and most of all the Pacific Islands SBDC Network for all

their support in allowing the Palau SBDC the temporary

space and construction support for physical independence

for the very first time since its inception back in September

2002.

We thank you our small business community for your

patience and understanding. Once again, the Palau

SBDC is bountiful of various resourceful networks and

thus, we convey our deepest appreciation to you ALL.

WORK IN PROGRESS

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By Kosrae SBDC

The P&I Taxi Service inKosrae State, began as along dream of a young cou-ple name Isao J. Mike andPamela Mike. As a youngkid, Isao Mike spent his lifehelping his father JorimeMike in his taxi service andhave developed the practi-cal experience and strongpassion with a dream to oneday own his own taxi busi-ness .

After attending HarvestBaptist Bible Institute inGuam from 1999 – 2002,Isao and Pamela returnedback home to Kosrae andgot married. Following theirwedding the couple movedto Honolulu in 2003 insearch for job opportunitiesand with a dream to oneday return home and starttheir own business inKosrae.

While in Honolulu, the cou-ple continued to seek aftertheir business dream. Thecouple had the opportunityto learn from friends andfamily members of availableservices currently offeredunder the Pacific IslandSmall BusinessDevelopment Network (PIS-BDCN) and the KosraeSBDC. On October 2008,the young couple decided totake a trip back home withtheir primary reason to visitfamily members and also totake the opportunity to visitthe Kosrae SBDC. Thiswould allow them to seekbusiness planning assis-tance that would help them

realize a long time dream ofowning a taxi service busi-ness.

Following the initial meet-ing with the SBDC counselortheir decision was madefinal to now begin theprocess required to possiblybe a small business owner.It was also understood thatsince Mr. Isao Mike was toreturn back to work inHonolulu. To limit anydelays in the process and tocontinue receiving one toone technical assistanceprovided by the SBDC, itwas agreed that Isao’s wifewill stay back in Kosrae.

However, due to unforeseencircumstances the follow upsessions were managed notthrough on-site/off-site per-son to person meetings butrather through the use ofinformation technology“EMAILING via the internet”.This process happened formost of the sharing andexchange of informationrelating to the developmentof the business plan.Following considerableamount of informationexchange through the inter-net between client andSBDC Counselor the planwas finally completed and

submitted to the Pacificisland Development Bank forreview and approval.

After months of waiting,great news was reported.The Mike’s received wordfrom PIDB that their busi-ness proposal was favorableand request for bank financ-ing was approved. Throughequity investments and bankfinancing, the KosraeCommunity now adds anoth-er for economic prosperity.This business venture allowsthe purchase of 4 new taxis.This definitely adds toisland’s modes of transporta-tion that is definitely a plus

to better serve the visitorsas well as locals who arenot privileged to have theirown vehicle.

P & I Taxi opened forbusiness as of September2009. It has since createdfive new full-time jobs andat least two additional part-time jobs. The couplerecently reported that dueto the high demand for theirtaxi service they haveadded another unit to theircurrent taxi fleet. To datethe business has continuedto register good sales per-formances.

Most recently, the Mike’shave informed the SBDCcounselor that the market-ing strategies as devel-oped in their business planwere implemented there-fore attributing this to partof their successes thus far.

The Mike’s are happy toannounce their achievementin reaching their target mar-ket that brings about bettersales performance. Thecouple also has set a goal toeventually expand operationin the future. They havealso stated a commitment tofurther seek the assistanceof the SBDC to properlymeasure the current growthof their business.

For more informationregarding the Kosrae SBDCprograms &services, pleasecontact the Center at(691)370-2751 or visit thewebsite at www.pacificsb-dc.com .

A Business Dream Comes True

Kosrae SBDC Training ScheduleDDaattee TTooppii cc TTiimmee VVeennuueeNovember 26 -27 Profit Mastery 6:00 PM - 9:00 PM Tafunsak Municipal OfficeDecember 3 - 4 Profit Mastery 6:00 PM - 9:00 PM Lelu Municipal OfficeDecember 7 Financial Management 9:00 AM - 12:00 PM SBDC Training RoomDecember 10 Cash Flow Management 9:00 AM - 12:00 PM SBDC Training RoomDecember 17 Break-Even & Sales Forecasting 8:30 AM - 12:00 PM SBDC Training RoomDecember 21 Business Planning 8:30 AM - 12:00 PM SBDC Training Room

All workshops are open to all qualified small business owners, managers, key personnel and individuals planning or thinking aboutstarting small business ventures. All workshops are FREE. For more information, please contact the Kosrae SBDC at (691)370-2751or call the municipal offices for the Outreach Training to register your name. Individuals interested in attending the scheduled work-shop can also submit a web request at www.pacificsbdc.com or send an email message to ksbdc@pacificsbdc.com

TTaaxxii sseerrvviiccee:: Standing from left to right Kjelgaard Jonas; Palokoa Jonas (Driver); Pamela I Mike(Manager/Owner); Isao J Mike(Owner); Ben Olter (Driver); Sitting from left to right, KaileTara(Dispatcher; Elvi J Mike (Dispatcher; Berlee Jonas(Dispatcher).

The Kosrae SBDC is amember of the PacificIslands Small BusinessDevelopment CenterNetwork and is sup-ported by the U.S. SmallBusiness Administration.The Pacific Islands SmallBusiness Development CenterNetwork is a program supported by the U.S.Small Business Administration (SBA) under a cooperative agreement. SBAdoes not endorse any products, opinions, or services of any external par-ties or activities. Services are extended to the public on a non-discrimina-tory basis. Reasonable accommodations for persons with disabilities willbe made if requested at least two weeks in advance.

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By Chuuk SBDC

Chuuk Small BusinessDevelopment Center (SBDC) hasbeen planning on starting anincubator beneath its new build-ing across from the Bank ofGuam and Shigeto’s store. InAugust 2009, the SBDC imple-mented a trial run of the incubatorproject as a model to stimulatesmall business in Chuuk.Selected SBDC clients set up thedesignated area as a mini marketfor their products and thenopened for business. The prod-ucts offered are pre-preparedfood items and hot and colddrinks. The small business modelvendors also sell locally madedresses and skirts and othersmall items. The Chuuk SmallBusiness Development Centerwanted to find out how such mar-kets would benefit the small busi-nesses while at the same timeproviding needed services andproducts to their communities.

In determining the project viabil-ity, Chuuk SBDC conducted asurvey questionnaire related tothe progress of the project fromthose who are a part of this trialrun. The rather interesting resultsshowed that these three (3) ven-dors were very happy and con-

sidered themselves and theirbusinesses to be a success. Thetwo ladies and one gentlemanhave made comments about howthis opportunity that was given tothem by the Chuuk SBDC hasmade it possible for them to helpthemselves, their families andtheir communities. One womanMrs. Elias stated “I am veryhappy about how my little opera-tion is doing because before Iwas just a stay at home grand-mother and wife who seweddresses and skirts to make endsmeet and it is hard work and tookmuch of my valuable time awayfrom my family. But now becauseof the facility and help of theChuuk SBDC I am able to pur-chase from others who also sewand sell their products whichhelps them and me. I have moretime for my family and otherthings. I also know how hard it isto both sew and sell and I amhelping my fellow seamstresses

by purchasing their products fromthem.”

The two others Ms. NepySewell (employee of SBDC clientMs. Anna Aliwis) and Mrs.Marsinta Ary (employee of SBDCclient Mr. Justin Fritz) both statedin their interviews that they arevery grateful to the center forestablishing an incubator.Because if it, they would not havejobs today. Because of the cen-ter’s assistance to its two clientstwo jobs were created in whichthese two ladies are helping theirfamilies and communities finan-cially.

The main purpose of the incu-bator project is to help small busi-nesses have a place to start andsell their products. Because thistrial run showed success thus far,we have justification for pursuingour goal of expanding our projectso that more people can benefit.

Mr. Justin Fritz, one of the cen-ter’s clients who is part of thistrial run stated “I believe andhope that this small businessincubator can be fully implement-ed and more long term. By look-ing at the idea around the busi-ness incubator it is a place wheresmall businesses can grow tobecome big and strong business-es. This is the problem that mostbusinesses in Chuuk encounter,they start up but then after awhile they die out because of lackof help from people and profes-sionals like the SBDC who is will-ing to help these small business-es like my own to grow andbecome strong. With this we allhave a much better chance ofsurviving than would have withoutthe help from like the ChuukSBDC, and Pacific Islands SmallBusiness Development CenterNetwork (PISBDCN)”.

For more information about thesmall business incubator projectand technical assistance servic-es, please contact Chuuk SBDC(691)330-5846 or email ket-sen@pacificsbdc.com

Upcoming TrainingsNNoovveemmbbeerr 22000099Monday November 23, 2009 Business Plan 9am – 11amTuesday November 24, 2009 Financial Statements & Customer Service 9am – 11amWednesday November 25, 2009 Record Keeping 9am – 11amThursday November 26, 2009 Business Diversity 9am – 11amFriday November 27, 2009 Savings 9am – 11amMonday November 30, 2009 Banking 9am – 11am

DDeecceemmbbeerr 22000099 Monday December 14, 2009 Financial Statements & Customer Service 9am – 11amTuesday December 15, 2009 Record Keeping 9am – 11amWednesday December 16, 2009 Business Diversity 9am – 11amThursday December 17, 2009 Banking 9am – 11am

Incubator Project Gets Started

Chuuk SBDC Training Schedule The CHUUK Small Business Development Center (SBDC) Training ses-sions are open to all qualified small business owners, managers andkey/personnel and individuals planning to open or thinking about openingsmall business ventures. All training sessions are FREE OF CHARGE.Individuals interested in attending the workshops may call the ChuukSBDC at (691)330-5846 or email cassandra@pacificsbdc.com or ket-sen@pacificsbdc.com Requests for reasonableaccommodations must be made 72hours in advance. Services areextended to the public on anon-discriminatory basis.

Liby Sewell (Employee of Ms. AnnaM. Salemon)

Second picture from left to right:Owner Anna M. Salemon and a cus-tomer

By: Yap SBDC

A partnership between the Pacific Islands SmallBusiness Development Center Network (PISBDCN) andthe Pacific Asia Travel Association (PATA) MicronesiaChapter brought a Bartending Skills and CustomerService Training to Yap State for the Food & Beverage(F&B) Service Professionals there. The training wasconducted on October 19th & 20, 2009 by Mr. MelvinModelo from the Hyatt Regency’s who is a F&B ServiceTrainer there. The two day course included basic skillssuch as equipment and glassware review, basic liqueurknowledge, and cocktail mixing were practiced. Thecourse also included bartender customer service train-ing.

Participants were from the local business establish-ments which include the Manta Ray Bay Hotel, Traders’Ridge Hotel, O’Keefe’s Waterfront Inn, Village ViewHotel, O’Keefe’s Kanteen, The Marina, and ESA Hotel.The course was sponsored by The Yap Small BusinessDevelopment Center (SBDC) as a member of PISBD-CN, the Yap Visitors Bureau (YVB), PATA MicronesiaChapter, and Continental Airlines. A special thanks toGuam Hotels & Restaurants Association for asking theirmembership to provide a trainer for this course, theHyatt Regency Guam for allowing there employee totake time off to do the training and Mr. Melvin Modelofor conducting the training.

For upcoming trainings/workshops, please contact theYap SBDC at (691)350-4801 or visit the office at Suite#205 Small Business Incubator Colonia Yap. Interestedindividuals may also visit the website at www.pacificsb-dc.com

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Bartending Skills & Customer ServiceTraining Conducted in Yap

PPrrooss:: Bartending skills and customer service training sessions were held in Yap for F&B professionals.

WWoorrkksshhoopp TTiitt llee MMoonntthhBreak – Even Analysis – using Excel November 13, 2009 Customer Service – Phone Etiquette November 20, 2009 Cash flow December 8, 2009Double – entry Bookkeeping December 10, 2009Basic Accounting December 15, 2009Tracking and Managing Inventory December 17, 2009

Yap SBDC workshops are open to all qualified small business owners, managers, key per-sonnel and individuals planning to open or considering starting a small business venture.All workshops are FREE OF CHARGE. For more information on the trainings/workshop,please call Jacinta Primo at (691)-350-4801/4802. Individuals interested in attending aworkshop can submit a web request at www.pacificsbdc.com or email ysbdc@mail.fm.Request for reasonable accommodations must be made 72 hours in advance.Services are extended to the public on a non-discriminatory basis. Please note thatthe schedule is subject to change without advance notice.

Yap SBDC Training for November and December 2009

A good business plan provides the smallbusiness owner with a plan of action tobuild a successful small business. Thebusiness plan examines the environment inwhich a business operates, describes howthe business will function and anticipatespotential problems and opportunities. Theplan suggests solutions to problems andresponses to opportunities.

It’s worth your time to write a businessplan. Planning helps you guarantee thatyou have defined and described businessobjects such as sales, expenses and thegoals of your business. The more accurateyour plan, the better able you will be to fol-low this business plan as a true operatingguide for business. The plan should identify

your target customers and how you willgain their business. The business plan isthe definitive document that showcasesyour clear thinking about the business. Ifyou plan to seek financing, a copy of yourbusiness plan will generally be required asa way to substantiate that you have a validbusiness idea and realistic plans for busi-ness success.

From a financing and operational per-spective, the business plan should addressfuture contingencies. You should answerthe following questions. What will competi-tors do to offset your presence in the mar-ket? What are the new trends developing inyour field and how will you accommodatethem? After your business is established,

how will you make the business grow?Putting your ideas in writing forces you tothink realistically about what the businesscan achieve.

Start-up and existing businesses canboth benefit from a written business plan.How To Start Your Own Business printedmaterials are available for review at theYap Small Business Development Center(SBDC). A Yap SBDC Counselor is alsoavailable to meet with you confidentially todiscuss your business plan and how toimprove an existing plan or write that firstbusiness plan. All business counseling isfree and confidential.

The Yap SBDC is a member of theUniversity of Guam’s Pacific Islands Small

Business Development Center Network(PISBDCN). The PISBDCN’s mission is tosupport the growth and economic develop-ment of the U.S. affiliated islands in thewestern pacific region by providing highquality one-to-one confidential counselingand training to existing small businessesand to small business startups. For moreinformation about the SBDC services,please contact (691)350-4801 or stop bythe office at Suite #205 Small BusinessIncubator Colonia Yap. Interested individu-als may also visit the website atwww.pacificsbdc.com.

Develop A Plan Now And Count On Profits Later

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By RMI SBDC

Mr. Eltan Daniel started his smallbusiness called ED Store about ayear and half ago. His family andother people of Likwonwor Islandon Mili Atoll purchased their neces-sities from the only small storeavailable on their island. This storehas been in operation for a numberof years. The people of his villageoften travel around the entire atollto get their needs that are notavailable at the store in his village.Based on this repeated situation,Mr. Daniel started thinking about anidea to establish his own retailbusiness. In doing so, the peopleof his island would have moreavailable to them and wouldrequire less travelling to obtainthese needed products. No soon-er than it was just an idea EltanDaniel opened hi s small store forbusiness, not only the people forhis island community, but the peo-ple from other islands all aroundthe entire Atoll have enjoyed andare utilizing the good services andthe quality products his businesshas offered to them.

Recently Mr. Daniel came toMajuro to seek funding sources toallow him to purchase more prod-ucts to improve and increase thecurrent operations of his business.Through words-of-mouth, he hadobtained information about theservices available through the RMISmall Business DevelopmentCenter (SBDC) of the Ministry of

Resources and Development. Healso learned that the SBDC in col-laboration with the Bank ofMarshall Islands (BOMI) haveassisted small start-ups and exist-ing business owners to obtain busi-ness loans from the Micro FinanceLoan Scheme being available atBOMI.

Mr. Daniel spent as much timerequired and needed working withthe RMI SBDC staff in reviewingand developing his ideas and putthem together into a simple busi-ness plan. When the plan wascompleted, the client took it toBank of Marshall Islands (BOMI)for review and possible considera-tion for a microcredit loan. Weeks

thereafter, Mr. Daniel received con-firmation from BOMI’s MicroFinance Loan Scheme Officerregarding the approval of his busi-ness proposal. The loan wasapproved on July 20, and dis-bursed on July the 27th. Theapproval of funds is now used topurchase additional products &supplies making a bigger inventoryavailable to the residents ofLikwonwor Islands.

Mr. Daniel came back to the RMISBDC to express as his apprecia-tion for the services and assistancehe had received from the programincluding the Micro Finance LoanProgram at BOMI. As quoted Eltansaid, “It was a privileged, very

worthwhile and most advisable towork and spend number of hourson developing a business plan. Thecounseling sessions are worthevery time invested, because byparticipating in these activities, Ihave enhanced my personal busi-ness management skills andunderstanding. Regarding theBOMI “the quality of life in the outerislands has been tremendouslyimproved with the assistance fromthe respective financial lendinginstitution BOMI and the availabilityof its Micro Finance Loan Program.

The RMI SBDC of the Ministry ofResources and Development andthe Bank of Marshall islands wouldlike to congratulate Mr. Daniel andalso wish him great success!

The RMI Small BusinessDevelopment Center (SBDC) is amember of the University ofGuam’s Pacific Islands SmallBusiness Development CenterNetwork (PISBDCN). ThePISBDCN’s mission is to supportthe growth and economic develop-ment of the U.S. affiliated islands inthe western pacific region by pro-viding high quality one-on-one con-fidential counseling and training toexisting small businesses and tosmall business startups. For moreinformation regarding the RMISBDC’s upcoming trainings/work-shops or other services, contactthe Center at (692)625-3685 orvisit www.pacificsbdc.com

MICROLOAN PROGRAM VIABLE OPTION FORSMALL BUSINESS

RMI SBDC Training ScheduleWWeeddnneessddaayy,,DDeecceemmbbeerr 99,, 22000099 --MMaarrkkeett iinngg

TThhuurrssddaayy,, DDeecceemmbbeerr 1100,, 22000099 --CCuussttoommeerr SSeerrvv iiccee

All workshops are open to all qualified smallbusiness owners, managers, key personnel andindividuals planning to open or thinking aboutstarting small business ventures. All workshopsare FREE of charge and will be presented by andat the RMI SBDC located at the Marshall Islands

Development Bank (MIDB) in Room 404. Spaceis limited; advance sign up is required to haveyour seat reserved. For more information,please call Leeno Aikuij at (692) 625-3685.Registration can also be done through a webrequest at www.pacificsbdc.com or emailleeno@pacificsbdc.com. Please note this trainingschedule is subject to change without notice.Services are extended to the public on a non-discriminatory basis. Reasonable accommoda-tions for persons with disabilities will be made ifrequested at least two weeks in advance.

The RMI SBDC is a member of the PacificIslands Small Business Development CenterNetwork and is supported by the U.S. SmallBusiness Administration. The Pacific IslandsSmall Business Development Center Network isa program supported by the U.S. Small BusinessAdministration (SBA) under a cooperative agree-ment. SBA does not endorse any products,opinions, or services of any external parties oractivities.

BBuussiinneessss oowwnneerr:: Eltan Daniel started his small store, ED Store, about a year ago.