R E A L C U S T O M E R R E S U L T S

Every call center has a common challenge: to recruit and hire agents who will succeed at bringing value to the company – both sooner and later. Below are actual results from companies that are doing just that. Digital interviewing and predictive analytics solutions from HireIQ helped them reduce time-to-hire, shorten time-to-proficiency and lower attrition rates.

And for their customers? Better qualified, more motivated agents deliver an excellent experience.

Dramatic upturn in tenure at critical milestones.

AGENT LIFECYCLE RETENTION

IMPROVEMENTIN 90-DAY RETENTION

60%

63%SAVINGS IN THE COMPANY’S COSTS TO SOURCE, RECRUIT, HIRE, ONBOARD AND TRAIN AGENTS

Agents staying longer keeps expenses lower.

Excellence and responsiveness jumped to new heights.

AGENT PERFORMANCE

About HireIQ HireIQ revolutionizes talent acquisition for front-line customer service positions by providing on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between the recruiting team and its stakeholders. HireIQ’s innovations enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention.

www.hireiqinc.com

HOW DIGITAL INTERVIEWING

THE AGENT LIFECYCLE

90-DAY COST SAVINGS

111%IMPROVEMENT IN DAYS ON JOB AT TERMINATION

56% IMPROVEMENT FIRST CONTACT RESOLUTION

MORE THAN 2/3 OF ALL ISSUES NOW ADDRESSED IN INITIAL CONVERSATION

28% IMPROVEMENT CUSTOMER SATISFACTION SCORES 8.5 OUT OF 10 CALLERS REPORT POSITIVE EXPERIENCES THE INDUSTRY’S AVERAGE

COST OF HIRING AND TRAINING CALL CENTER AGENTS: $6,500 per agent

REDUCTION IN 30-DAY TURNOVER

32%

IMPROVEMENTIN 1-YEAR RETENTION

100%