VIPIN DAS POTTAKKATE

+91 9847 00 1978

vipindp@outlook.com

PERMANANT ADDRESS :

“SOUPARNIKA”

P O CHEVAYUR

CALICUT, KERALA

INDIA – 673 017

PERSONAL DATA :

Date Of Birth : 18th Feb 1978

Gender : Male

Nationality : Indian

OBJECTIVE

Successful, Rewarding Career.

SKILL SET

� Specialised in Front Office Management with good working

knowledge of operational departments.

� 14 years hands on experience as a Customer Service Professional

� Effective Customer Relation Management

� Personnel and Office Management

� Revenue Management, Forecasting and Budgeting

� Good knowledge of Hygiene and Sanitation

� Good knowledge of Kitchen Operations

� Package Formulation

� Excellent communication skills both written and oral

� Training and Development of the team

� Online extranet managements ( Travelocity , GTA, Make My Trip,

Agoda etc)

� Restaurant Management – Inventory, Cost control

� Pre opening experience

PROFESSIONAL QUALIFICATION

� 3-Year Diploma in Hotel Management – Oriental School of Hotel

Management – Wayanad, Kerala.

� International Diploma in Hospitality Management from

Educational Institute of American Hotels & Motel Association. USA

CAREER SUMMARY

GOURMET BURGER KITCHEN - GBK (UK)- Food Quest – A Division of

National Holdings – Abudhabi

March 2013 to March 2014 : Outlet Manager

Job Profile :

� Overall management of the outlet

� Managing the staffing

� Revenue management in terms of budget and cost control

� Customer relations

� Inventory management & costing

� Training and evaluation of the staff

� Scheduling of staff

� In charge of hygiene, Safety and Standards

� Preparing daily, weekly and monthly reports related to sales and

expenses

� Handling petty cash & Sales collection

� Maintaining and ordering inventory

� Managing operational costs and contributing to higher revenue

� Problem solving and crisis management

� Office management and managing all operations related documents

� Corresponding with various vendors and higher management

� Managing Incoming and outgoing correspondence

WESTWAY HOTEL: ( Previously Fortune Hotel Calicut – By ITC ) www.westwayhotel.com

July 2010 – Jan 2013

Manager In Charge .

Job Profile :

� In charge of entire operations of the hotel

� Managing individual departments of the hotel

� Responsible for the revenue and expenses of the unit

� Staffing of all departments including hiring & training.

� Responsible for procurement and negotiating with vendors

� Managing daily expenses and cash flow

� Preparing revenue reports

� Implementing of hotel standards & procedures

� Business development

� Managing online sales platforms

� Training staff on hotel management systems

� Preparing and conducting training sessions for staff

� Corresponding with all vendors and higher management

� Conduct operational audits for compliance with standard procedures

FORTUNE HOTEL CALICUT – By ITC Welcomgroup - www.fortunehotels.in

2004 -2010

Manager-Front Office.

Job Profile :

� Management of room division department

� Managing room inventory

� Managing the reservations department

� Managing Telephones department

� Hiring & training of staff

� Implementing SOP

� Responsible for exceeding budgets

� Guest relations & Problem solving

� Crisis management

� Preparing MIS reports related to occupancy, Revenue etc.

� Budgeting & Cost control

� Revenue management thru various selling platforms

� Managing online reservation extranets

� Coordinating with other departments for smooth operations

� Conducting training sessions for staff

� Corresponding with all enquiries and preparing quotations

� Communicating with upper management on operation related matters

� Formulating special packages and communicating with the vendors and clients

� Conduct audits and develop policies for improvement and correction

� Negotiating and finalising contracts with target clients

KADAVU RESORT - By ITC Welcomgroup www.kadavuresorts.com

2000 – 2004

Manager-Front Office

Job Profile :

� Management of room division department

� Managing room inventory

� Managing the reservations department

� Managing Telephones department

� Hiring & training of staff

� Implementing SOP

� Responsible for exceeding budgets

� Guest relations & Problem solving

� Crisis management

� Preparing MIS reports related to occupancy, Revenue etc.

� Budgeting & Cost control

� Revenue management thru various selling platforms

� Managing online reservation extranets

� Coordinating with other departments for smooth operations

� Conducting training sessions for staff

� Corresponding with all enquiries and preparing quotations

� Communicating with upper management on operation related matters

� Formulating special packages and communicating with the vendors and clients

� Conduct audits and develop policies for improvement and correction

� Managing and arranging for cultural and recreational events for the guest

� Was an active member in the pre opening team

FORTUNE HOTEL SOUTH PARK – By ITC Welcomgroup www.fortunehotels.in

1998- 2000

Front Office Supervisor

Job Profile :

� Managing the front office during the shift

� Handling guest queries and complaints

� Managing the staff during the shift

� Preparing shift sales reports

� Managing room inventory

� Managing effective communication between the departments

� Supervising Telephones & Reservation departments

� Managing the activities of Business Centre

� Supervising the travel desk

� Reconciling sales and cash collection for the shift

� Maintaining records related to guest and reservations

� Assisting Front office manager in formulating group packages

Le MERIDIEN – NEW DELHI www.starwoodhotels.com

1996 : Underwent 6 Months Industrial Exposure Training At Le Meridien – New Delhi

Training in all departments of the hotel to understand operations as part of the curriculum.

CAREER HIGHLIGHTS

� Completed “Train The Trainer” Workshop.

� Completed “Fortunate To Serve You” Module.

� Worked with pre opening team of 5 star hotel

� Consistent in career and worked with the same companies for a longer duration of my career

COMPUTER & IT PROFICIENCY

� Excellent knowledge in Ms Office suite like – MS Word, Excel, Powerpoint etc

� Good Working Knowledge of Adobe Photoshop

� Higher level of understanding of computers and networking

� Basic trouble shooting of systems

� Experience in various Property Management systems like , Prologic & IDS

� Experience in Point of sales systems

� Hands on experience in managing online extranet portals for revenue management

STRENGTHS

� Positive attitude towards all situations

� Eye for detail and perfection in all tasks

� Team player with qualities to motivate and develop a team

� Ability to work under pressure and Flexibility

� Leadership

� Fast Learner

� Faithfulness & Loyalty

INTEREST

Reading, Listening Music, Internet, Computers & Learning any new things of interest

DECLARATION

I hereby declare that the details furnished above are true to the best of my knowledge.

Yours Faithfully

Vipin Das Pottakkate

Calicut - India

February 2015