Intermediate Level 2 IT Users

Who is it most suitable for?

The framework has been designed for a variety of roles requiring basic IT Users skills and access to Microsoft packages, email and internet usage.

In addition the framework provides employers with a toolkit from which they can deliver relevant teaching and learning, appropriate to their evolving business needs and/or contractual requirements. As contract delivery is increasingly outcome funded, it is critical that employers have the tools at their disposal to increase the skills of the sector through work based learning and Apprenticeships.

This Qualification will also contribute to meeting the skills priorities for England by:

Providing flexible access to a high quality Level 2 skills programme Incorporating skills to improve the general literacy, numeracy in England Using competence and knowledge units, valued by employers, to increase productivity Developing apprentices' Personal Learning & Thinking Skills, to build their confidence and creativity, improving their social

and working lives Developing apprentices' employability skills, making them more attractive to all employers whichever career they choose

How will learning and assessment take place?

The Work Based programme should take; Minimum recommended duration of programme is 12 months Total of 403 minimum GLH for the duration of the programme 120 GLH off the job 283 GLH on the job

On the job learning:

On the job guided learning hours refers to the time taken to develop the practical skills applied in the context of a job role. It can be seen as the time the apprentice spends being guided whilst undertaking normal activities as part of their job role, and which provide opportunities to learn, develop and practice skills.

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Off the job learning:

Transferable Skills Maths English

Learners will complete Functional Skills in Math’s & English at the appropriate level. An Initial assessment and diagnostics MUST be completed within the first 12 weeks of the programme. Learners will complete Functional Skills in Math’s and English. Assessments are designed to measure the competent application of skills within real-life scenarios. Assessments are task based with no portfolio to complete. These can be completed on-screen, offline or paper-based. Completion of Functional Skills may not be required where evidence of a current transferable skills qualification exists e.g. GCSE.

Personal Learning and Thinking SkillsThere are six Personal, Learning and Thinking Skills (PLTS) that provide a framework for describing the qualities and skills needed for success in learning and life. This needs to be evidenced by the Apprentice as part of the framework requirements. A Personal, learning and thinking reflective account MUST be used for this.

Employee Rights and ResponsibilitiesEmployee Rights and Responsibilities (ERR) is part of all Apprenticeships. It must be assessed and clearly evidenced. All apprentices must understand their rights and responsibilities with regards to equal opportunities and health and safety. It is important that all apprentices receive a thorough induction into their organisation. This induction can contribute evidence and examples towards meeting the requirements for ERR. The ERR for this qualification is Unit 30 – Employers rights and responsibilities (2 credit value)

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GLH

e-learning

Individual or group training

Independent learning

Coaching

Mentoring

Feedback and

Assessment

Research

Learning with peers,

networked or

collaborative

How equality and diversity will be metApprenticeships are seen as a vital route to encourage and facilitate a diverse set of individuals entering into customer service. Entry conditions to this framework do not discriminate against any individuals, with the framework being open and accessible to all potential apprentices. Mentoring is also promoted within the apprenticeship to provide additional support and increase the chances of apprentices staying. Training providers and employers must also comply with the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to and promotion within, the industry, using the protected characteristics of:

Age Disability Gender reassignment Marriage and civil partnership Pregnancy and maternity Race Religion or belief Gender Sexual orientation.

Mandatory Units

o Level 2 - Mandatory unit 02 - Improving productivity using IT (PDF, 48KB) o Level 2 - Mandatory unit 93 - Understanding the potential of IT (UPT) (PDF, 161KB) o Level 2 - Mandatory unit 94 - Developing personal and team effectiveness using IT (DPE) (PDF, 112KB)

Optional Units

o Level 2 - Unit 05 - Audio software (PDF, 113KB) o Level 2 - Unit 08 - Bespoke software (PDF, 109KB) o Level 2 - Unit 11 - Computerised accounting software (PDF, 110KB) o Level 2 - Unit 16 - Using collaborative technologies (PDF, 135KB) o Level 2 - Unit 19 - Database software (PDF, 126KB) o Level 2 - Unit 22 - Data management software (PDF, 125KB) o Level 2 - Unit 25 - Drawing and planning software (PDF, 130KB) o Level 2 - Unit 28 - Design software (PDF, 129KB) o Level 2 - Unit 31 - Desktop publishing software (PDF, 113KB) o Level 2 - Unit 34 - Using email (PDF, 125KB) o Level 2 - Unit 37 - Imaging software (PDF, 129KB) o Level 2 - Unit 40 - Using the internet (PDF, 140KB) o Level 2 - Unit 43 - IT security for users (PDF, 110KB) o Level 2 - Unit 46 - Using mobile IT devices (PDF, 137KB)

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o Level 2 - Unit 48 - Multimedia software (PDF, 135KB) o Level 2 - Unit 51 - Optimise IT system performance (PDF, 114KB) o Level 2 - Unit 54 - Personal information management software (PDF, 115KB) o Level 2 - Unit 56 - Project management software (PDF, 107KB) o Level 2 - Unit 59 - Presentation software (PDF, 131KB) o Level 2 - Unit 64 - Set up an IT system (PDF, 114KB) o Level 2 - Unit 67 - Specialist software (PDF, 108KB) o Level 2 - Unit 70 - Spreadsheet software (PDF, 109KB) o Level 2 - Unit 75 - Video software (PDF, 109KB) o Level 2 - Unit 78 - Word processing software (PDF, 133KB) o Level 2 - Unit 81 - Website software (PDF, 134KB)

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