Video Conference at World Bank (Thailand)

Results-Based Management (RBM)

inThe Thai Public Sector

Results-Based Management (RBM)

inThe Thai Public Sector

Results Based Management (RBM) is …

A performance measurement and

management approach, which focuses

on achieving desired goals and

objectives.

PLAN Clear objectives/targets (desired results)

DO Implement a plan to get desired results

CHECK Whether can get desired results or not

ACT Improve to get desired results

Evolution of RBM System

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A P

DC

Standard

Performance Score > 3.00 will be eligible to receive incentive (Performance-related Pay)

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3

Performance Agreement

Implementation

Performance Measurement

Strategy

Formulation

Self-Assessment Reports (at the ends of sixth, ninth and twelfth months after the signing of each PA)

- Signing of PAs- Putting PAs into practice

- SWOT Analysis - Vision- Strategic Issues- Goals - KPIs & their targets- Strategies

1) performance-based rewards 2) comprehended PM and the PDCA Cycle, resulting in high performance scores

Outputs of PM :

Outcomes of PM :

the cluster’s and each agency’s and province’s strategies

performance agreement of each agency/province

- SARs of each province- performance scores of each agency/province

Human resources : the needs for knowledge and skills training in performance evaluationBudgeting : Limited budget support for the implementation processesTime : Limited time for each implementation process

Terms of Reference

RiskFactors

Embedding the System

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IndependentAdministrative

Organization**

FundCorporation*

New Model of Government Agencies

ServiceDeliveryUnit**

*Ministry of Finance is responsible for an organization’s performance monitoring and evaluation. ** Board is responsible for an organization’s performance monitoring and evaluation.

*** Office of the Higher Education Commission and Office for National Education Standards and Quality Assessment are responsible for an organization’s performance monitoring and evaluation.

StateEnterprise*

PublicOrganization

HigherEducational

Institute

State University

AutonomyUniversity***

Province

Office of the Public Sector Development Commission is responsible for an organization’s performance monitoring and evaluation.

Ministry

Cluster

Dept. Dept. Dept.Office of

PermanentSecretary

• All government agencies are under performance monitoring and evaluation

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Embedding the System

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Cash Reward

Cash reward for excellent performance depends on•Based Salary•Organization’s performance score

Non-Cash

• Quality Service Award presented to government agencies with outstanding service consistent with established standards (since 2003)

• Best Practice Quality Service Award (since 2006)

• Public Sector Management Quality Award (PMQA)

• Award for Government Counter Service/ Service Link

Reward for Performance

The United Nations Public Service Awards (since 2008)

Thailand continually improves its rank in the ease of Doing Business.

For more information:

The Office of the Public Sector Development Commission (OPDC)59/1 Phitsanulok RoadDusit DistrictBangkok 10700THAILAND

Please visit: www.opdc.go.th

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Back Up

8

External Perspective

(7 0% )

Effectiveness (60%)

Service Quality (10%)

Internal Perspective

(3 0% )

Efficiency (10%)

Exte

rnal

Pers

pecti

ve

Inte

rnal

Pers

pecti

ve

• Customer Satisfaction / Customer Trust

• Service Improvement

Organizational Development (20%)

• Completion of Government policy / Goals and missions of an organization at ministerial level

• Cross Agency Indicators/ Joint KPIs

• Budget Expenditure

• Energy saving • Organization

Development (human capital, information capital, organization capital)

• Work Transparency

Performance Evaluation Framework for Fiscal Year 2014(Government Agencies)

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Performance Evaluation Framework for Fiscal Year 2014(Government Agencies)

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4 Year Government Administrative Plan Corporate Scorecard

4 Year Agency Plan•Ministry/Department•Province/Provincial cluster

Strategic Business Unit Scorecard

•Ministry/Department•Province/Provincial cluster

1 Year Action Plan• Ministry/Department• Province/Provincial cluster

Team & Individual Scorecard

Planning Measurement

Sub-unit Scorecard

Government Strategy

Ministry/Department Strategy

Province/Provincial cluster Strategy

Budgeting

Objective, Key Performance

Indicator,

Target, Strategy

Objective, Key Performance

Indicator,

Target, Strategy

Embedding the System

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Action Plan

Risk Assessment & Management

Structure Process/IT

Rule & Regulation

People/Change

Alignment

4 Year Government Administrative Plan 1 Year Action Plan

4 Year Agency Plan

Vision

Goals

Strategic Issues

Strategies

Strategic Thinking

Strategy Formulation Strategy Implementation

S

W

O

T

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