2013

International standards: logistics

labelling and Despatch Advice

For the suppliers of Carrefour

Belgium

Version 25.10.2013 Carrefour EDI website: http://edi.carrefour.eu/order.cfm?lang=fr

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Table of contents A/ LOGISTICS LABELLING ..................................................................................................................................................................................................... 2

A1/ Reminder ................................................................................................................................................................................................................ 2

A2/ Manual “Logistic Labelling” for pallet from GS1 Belgilux ........................................................................................................................................ 2

A3/ Some examples of pallet labels: .............................................................................................................................................................................. 2

A4/ Some examples of colli labels ................................................................................................................................................................................. 4

A5/ Delivery of hanging articles and container/bulk...................................................................................................................................................... 5

A6/ Delivery in warehouse “Food” ................................................................................................................................................................................ 5

A7/ Delivery in warehouse “Non Food” ......................................................................................................................................................................... 5

A8/ To validate or develop your logistics labelling (pallets and packages), please contact ........................................................................................... 5

A9/ Some errors regularly noted on the pallet label...................................................................................................................................................... 8

A10/ PLEASE MIND the use of GTIN Pallet ..................................................................................................................................................................... 8

A11/ Modification of your articles in our database ....................................................................................................................................................... 9

B/ TO START IN EDI ............................................................................................................................................................................................................. 9

B1/ Select the WebEDI solution set up by Carrefour Belgium and developed by the Trading Partner EDICOM. ........................................................... 9

B2/ Select your Trading Partner and your EDI solution:................................................................................................................................................. 9

3/ The following document must be first filled to open a new connection in EDI ....................................................................................................... 10

C/ FLUX EDI ORDER ........................................................................................................................................................................................................... 10

D/ FLUX ELECTRONIC DESPATCH ADVICE (DESADV) .......................................................................................................................................................... 11

D1/ What is a DESADV? ............................................................................................................................................................................................... 11

D2/ Some useful information ...................................................................................................................................................................................... 12

D3/ Tool and information for developing your DESADV .............................................................................................................................................. 13

D4/ When do you send your DESADV? ........................................................................................................................................................................ 16

D5/ How do toy indicate stacked pallets and half-pallets in the DESADV? .................................................................................................................. 16

D6/ Complex deliveries: general rules ......................................................................................................................................................................... 16

D7/ Preliminary conditions .......................................................................................................................................................................................... 16

D8/ REJECTED DESADV – Instruction ........................................................................................................................................................................... 17

E/ SPECIFIC FLOW: ALLOTI - STOCKS IN CONSIGNATION - VMI. ........................................................................................................................................ 21

E1/ ALLOTI ................................................................................................................................................................................................................... 21

E2/ STOCKS IN CONSIGNATION: Under construction ................................................................................................................................................... 21

E3/ VMI ........................................................................................................................................................................................................................ 21

F/ E-INVOICING ................................................................................................................................................................................................................. 22

G/ IMPORTANT DOCUMENTS FOR EACH DELIVERY IN WAREHOUSE ................................................................................................................................ 22

G1/ Unloading ............................................................................................................................................................................................................. 22

H/ FREE TRAININGS AT GS1 ............................................................................................................................................................................................... 24

I/ FAQ: Pallet label SSCC & DESADV .................................................................................................................................................................................. 24

I/1 FAQ: SSCC ............................................................................................................................................................................................................... 24

I/2 FAQ: DESADV .......................................................................................................................................................................................................... 26

J/ FAQ: EDI order & Invoice ............................................................................................................................................................................................... 28

J/1 I’d like to set up EDI with Carrefour Belgium ......................................................................................................................................................... 28

FAQ: EDI-Connection .............................................................................................................................................................................................. 28

FAQ: EDI-Invoice ..................................................................................................................................................................................................... 29

FAQ: Fiscal Dematerialization ................................................................................................................................................................................. 29

FAQ: Validice .......................................................................................................................................................................................................... 29

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FAQ: EDI-Orders ..................................................................................................................................................................................................... 30

J/2 I am already in EDI with Carrefour Belgium ...................................................................................................................................................... 30

FAQ: EDI-Connection .............................................................................................................................................................................................. 30

FAQ: EDI-Invoice ..................................................................................................................................................................................................... 31

FAQ: Validice .......................................................................................................................................................................................................... 31

FAQ: EDI-Orders ..................................................................................................................................................................................................... 31

A/ LOGISTICS LABELLING

A1/ Reminder

Dear suppliers, Carrefour Belgium confirms its wish to bring the labelling of pallets and parcels into

line with GS1 international standards. Consequently, since October 2012, all merchandise will be

received on basis of the correct logistic labelling: each specific handling will be invoiced at the rate of

€ 10 per pallet.

A2/ Manual “Logistic Labelling” for pallet from GS1 Belgilux

You can find all the necessary information concerning the logistic labelling on the website of GS1 Belgilux:

http://www.gs1belu.org/fr/etiquette-logistique

A3/ Some examples of pallet labels:

• Homogeneous Standard

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• Homogeneous Non Standard

• Heterogeneous

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A4/ Some examples of colli labels

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A5/ Delivery of hanging articles and container/bulk

Delivery of hanging articles: Having grouped your merchandise by article reference, you stick an

SSCC label (label type homogeneous pallet) on the first cover of each different reference.

Delivery in container/bulk: Having grouped your merchandise by article reference, you stick an SSCC

label (label type homogeneous pallet) on each set with the same reference.

A6/ Delivery in warehouse “Food”

For the homogeneous pallet, in the warehouses “Dry”: 2 labels must be affixed ON the plastic film

For the homogeneous pallet “in Picking”, in the warehouses “Fresh”: 2 labels must be affixed UNDER

the plastic film

For the homogeneous pallet “in Stocké”, in the warehouses “Fresh”: 2 labels must be affixed ON the

plastic film

For the heterogeneous pallet in column, in the warehouses “Dry”: 2 labels/column must be affixed

ON the plastic film

For the heterogeneous pallet in column, in the warehouses “Fresh”: 2 labels/column must be

affixed UNDER the plastic film

A7/ Delivery in warehouse “Non Food”

For the homogeneous pallet: 2 labels must be affixed ON the plastic film

For the heterogeneous pallet in column: 2 labels/column must be affixed UNDER the plastic film

A8/ To validate or develop your logistics labelling (pallets and packages), please contact

For Belgium: barcodes.support@gs1belu.org

For the rest of the world: http://www.gs1.eu/?content=90 or the following list of contacts GS1

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Or see: http://www.gs1belu.org/fr/standards/barcodes-identification/que-signifie-gs1-barcodes

A9/ Some errors regularly noted on the pallet label

GTIN item instead of GTIN colli (on the pallet label)

GTIN Pallet after (02)…(37)

GTIN colli after (01)

Unknown GTIN Pallet in our database(please contact the purchase department to ask them to complete ASA our database)

We need 2 pallets label (paste on 2 different sides)

No presence of pallet label on stacked pallets

…

A10/ PLEASE MIND the use of GTIN Pallet

If you are using the GTIN pallet on your logistic label, YOU HAVE TO make them know in advance in

our database via the item description in the WRI system.

In case of problem:

HelpDesk WRI Suppliers (open from Monday to Friday, from 8.30AM to 4PM)

Tel. 00 32 (0)2 729 68 70

helpdesk_wri_be@carrefour.com

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A11/ Modification of your articles in our database

To introduce your articles or to correct those (GTIN etc.) in our database, you can simply use the

planned procedure in order to communicate your descriptive data: that is to say via the item

description of the WRI tool.

In case of problem with the use of this tool, please contact:

Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm)

Tel. 00 32 (0)2 729 68 70

helpdesk_wri_be@carrefour.com

B/ TO START IN EDI

To be able to use EDI with Carrefour Belgium, it is very important to follow the steps below:

B1/ Select the WebEDI solution set up by Carrefour Belgium and developed by the Trading

Partner EDICOM.

If you are starting in EDI or if you are looking for an EDI global solution (if not, see B2/):

Please contact:

TEAM EDICOM:

Tel: +33 820 360 330

Fax: + 33 1 53 76 26 87

edicomfr@edicomgroup.com

This is a global solution that allows the exchange of EDI messages such as:

• ORDER

• DESADV ASN (WITH PRIOR LABELLING OF THE PACKAGES AND PALLETS)

• RECADV

• INVOIC

B2/ Select your Trading Partner and your EDI solution:

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EITHER: you look for a Trading Partner for a specific solution

In that case, you can find all the necessary informations on the following GS1 webpage:

http://www.gs1belu.org/fr/recherche-fournisseur-de-solutions

OR: you look for an EDI solution

You can find all the following providers on our website :

http://edi.carrefour.eu/info_provider.cfm

3/ The following document must be first filled to open a new connection in EDI

The Connectivity-file to fill is available using the following link:

http://edi.carrefour.eu/FILES/EDI_Carrefour_BE_Formulaire_parametrage_fournisseur_V14_LIV2.xls

Then, send all this information and enquiries to:

Scanning_SSCC@carrefour.com

EDIBelgium_Onboarding@carrefour.com

C/ FLUX EDI ORDER

Orders must be sent electronically as part of the E-Invoicing and DESADV EDI projects.

Here is the explanatory brochure from GS1 Belgilux concerning the "ORDER" message : http://www.gs1belu.org/sites/default/files/publications/files/folder_o2c_fr.pdf

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And here are the documents relating to Carrefour: MIG ORDERS CARREFOUR

http://edi.carrefour.eu/FILES/MIG%20ORDER.pdf

!!! To activate your orders in EDI, it is important to know your GLN and the Trading Partner you are going to work with. In the Connectivity file you will be able to fill in all the necessary information: http://edi.carrefour.eu/FILES/EDI_Carrefour_BE_Formulaire_parametrage_fournisseur_V14_LIV2.xls

Which procedure to follow to activate the electronical orders? Send your request to EDI_ORDER_CRP_Belgium@carrefour.com

I didn’t receive the orders via EDI.

Who can I contact? Problems/questions concerning EDI-orders?

Please contact the following email address: EDI_ORDER_CRP_Belgium@carrefour.com

D/ FLUX ELECTRONIC DESPATCH ADVICE (DESADV)

D1/ What is a DESADV?

A DESADV (DESpach ADVice) is an electronic despatch advice sent via your Trading Partner to

Carrefour Belgium. This despatch advice, which includes the notion of "GRAI" reusable packaging,

will be compulsory for all deliveries to our warehouses as of January 2013.

We would like to remind you, too, that since January 2013 you will be asked to link the logistics label

to an electronic dispatch note (EDI DESADV).

Furthermore, to be able to send us your DESADV, you must first activate the ORDERS (see point

C/FLUX ORDER).

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D2/ Some useful information

• DESADV O2C:

http://www.gs1belu.org/fr/nouvelles-evenements/nouvelle-edition-du-standard-gs1-eancom-

2002

• Brochure "Order to Cash" from GS1 Belgilux:

http://www.gs1belu.org/fr/publications/depliants/depliant-order-to-cash

• GS1 Belgilux RTI guideline (= GRAI/GTIN pallet):

http://www.gs1belu.org/fr/identification-des-support-logistiques

• List of GRAI (=pallet, support) allowed by Carrefour Belgium

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D3/ Tool and information for developing your DESADV

Either the "Calimero" tool developed by GS1 Belgilux: If you are a member of GS1 Belgilux, you can use the "Calimero" tool to test your DESADV messages: http://www.gs1belu.org/fr/helpdesk/calimero-controlez-vos-messages-edi

Contact: eCom.support@gs1belu.org

For the rest of the world contact the GS1 in your country: http://www.gs1.eu/?content=90

Or the Carrefour Belgium documentation and examples:

Message Implementation Guide (MIG): http://edi.carrefour.eu/FILES/MIG_DESADV_documentation_210213.pdf

Examples de DESADV: http://edi.carrefour.eu/FILES/Despatch_ASN_example_V02.pdf

GS1: Examples DESADV complex pallets: http://edi.carrefour.eu/FILES/DESADV_ASN_V2_SAMPLE_for_supplier_GS1.pdf

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D4/ When do you send your DESADV?

It should leave as the truck is closed so that we receive it before the truck arrives.

D5/ How do toy indicate stacked pallets and half-pallets in the DESADV?

http://www.gs1.org/gsmp/kc/ecom/eancom/2012/

D6/ Complex deliveries: general rules

The general rule is: the DESADV must correspond to reality, so there must be at least one DESADV per truck delivered. The DESADV must correspond exactly to the paper dispatch note and to the CMR. It is imperative that it is generated AT THE MOMENT the doors of the truck are closed and therefore gives us the EXACT contents of the truck (taking into account anything missing during preparation and loading) in line with the GS1 principle "Order To Cash", because the invoice must take into account not only those things missing during preparation and loading (DESADV stage) but ALSO discrepancies at receipt (breakage or quality problems, etc.): so generation of the invoices must chronologically come after the registration of goods received, to avoid premature invoicing that is likely to cause disputes.

1 single PO (Purchase Order) per DESADV, so at least 1 DESADV per truck delivered

If there are several orders in the truck: The truck may in fact carry several purchase orders or part of a purchase order, but there may only be one single purchase order per DESADV

If one order is delivered in 2 trucks (!!!EXCEPTIONAL): the exact contents of each truck must be indicated: 1 DESADV per truck (so 2 DESADVs for the same PO, each of the DESADVs detailing the contents of the corresponding truck).

D7/ Preliminary conditions

Activate your ORDERS at http://edi.carrefour.eu/FILES/intranetC_EN_LAST.pdf.

Send us a dedicated EDI email address (in the event of a problem and/or a specific EDI contact).

Once you have finished your preparations, send your DESADV in progress.

In case of slight mistakes in the DESADV, you will receive an automatic rejection email (sent via the dedicated EDI email) with the reason for this refusal, in order to help you correct your future messages.

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D8/ REJECTED DESADV – Instruction

Explanation of the most frequent error messages on our website:

http://edi.carrefour.eu/FILES/message%20erreur.pdf

Here are some examples:

Message nr

Message error description Possible reason/solution

002 Purchase Order nr does not exist in CARREFOUR database

Purchase order nr mentioned in the RFF+ON segment does not exist in our database Reminder : RFF+ON = "10 last digits (figures) of our PO number"

004 GLN nr of the sender and GLN of the purchase order's supplier are different

Sender's GLN and supplier's GLN of purchase order are different.

011 Cannot find article in PO Article [LIN] has not been ordered in this purchase order.

036 Delivery date is empty Delivery date [DTM+2] must be filled and should be in the future

038 Delivery date is less than current date

Delivery date [DTM+2] must be filled and should be in the future

202 Distribution Center is empty or does not correspond to a CARREFOUR warehouse

Delivery party GLN [NAD+DP] is either empty or does not correspond to any Carrefour warehouse. KDC-Sint-Katelijne-Waver 5400102000055 Nivelles Frais 5400102002028 Kontich 5400102000024 Nivelles Sec 5400102000048 Cargovil 5400102001809 Norbert Dentressangle 5400102000079 SA Field Resource NV 5400102909297

203 GTIN not found in CARREFOUR Database

Article [LIN] is unknown in our database. Two possible reasons: - GTIN in DESADV is wrong - GTIN in DESADV is the good one but has not been defined in our database

204 GRAI is not a pallet/empty. Grai [GIN+RTN+<nGRAI>] in DESADV is not considered as an “empty/vidange” in our database.

205 GRAI (&1) is a pallet/empty but no pallet level found

Grai [GIN+RTN+<nGRAI>] is not defined correctly in our database.

207 GRAI2MATNR & is a pallet/empty but no pallet level found

Grai [GIN+RTN+<nGRAI>] is not defined correctly in our database.

212 SSCC & has already been used within the last "x" days.

SSCC [GIN+BJ] in DESADV cannot be used twice in the last "x" days.

213 WEIGHT must be > 0 for delivered quantity of variable weight products.

Article [LIN] is defined as a Catch Weight IN article in our database i.e. net weight of the quantity delivered [of LIN] is mandatory. The weight entered must be the weight for the

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delivered quantity [QTY+12] of the same article [LIN] on the SSCC [GIN+BJ] NET WEIGHT is defined in EDIFACT segment : MEA+PD+AAC+KGM:<Weight> (so always in Kg)

214 Missing BEST-BEFORE date for GTIN Article [LIN] is defined as a perishable article in our database i.e. it requires a "best-before date". BEST-BEFORE date is defined in EDIFACT segment: DTM+361:<date>:102

215 "PAR COMBIEN" (Unit & GTIN) must be filled for Variable unit articles.

Article [LIN] is defined as a “Varable unit” article in our database i.o. number of consumer units per trade unit can vary. Example: One 'carton' of the same article can contain 4 pieces or 5 pieces. [the 'piece' being the consumer unit & 'carton' the trade unit]. Supplier delivers for example cartons of 5 pieces So: « par Combien » = 5 and « par Combien GTIN » = GTIN corresponding to the 'piece' In EDIFACT: « par Combien » is defined in EDIFACT segment QTY+59 « par Combien GTIN » is defined in EDIFACT segment PIA+1+<GTIN>:SRV.

216 GTIN not found in CARREFOUR Database

« par Combien GTIN » [PIA+1+<GTIN>:SRV] is unknown in our database. Two possible reasons: - GTIN in DESADV is wrong - GTIN in DESADV is the good one but has not been defined in our database To update or correct your GTIN in Carrefour database , you can simply use the planned procedure to communicate your descriptive data: that is to say the item description of the WRI tool. In case of problem with the use of this tool, please contact: Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm) Tel. 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

217 GTIN and "Par Combien GTIN" must be linked to the same article in CARREFOUR Database

Article linked to the GTIN defined in the LIN segment [LIN+<nr>++<GTIN article>:SRV'] and the one linked to the GTIN defined in the PIA segment [PIA+1+<GTIN>:SRV] segment must be the same in Carrefour database. To update or correct your GTIN in Carrefour database, you can simply use the planned procedure to communicate your descriptive data: that is to say the item description of the WRI tool. In case of problem with the use of this tool, please contact: Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm)

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Tel. 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

218 GTIN and "Par Combien GTIN" must be linked to the same article in CARREFOUR Database

Article linked to the GTIN defined in the LIN segment [LIN+<nr>++<GTIN article>:SRV'] and the one linked to the GTIN defined in the PIA segment [PIA+1+<GTIN>:SRV] segment must be the same in Carrefour database. To update or correct your GTIN in Carrefour database, you can simply use the planned procedure to communicate your descriptive data: that is to say the item description of the WRI tool. In case of problem with the use of this tool, please contact: Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm) Tel. 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

219 Packing size of GTIN differs from the one defined in CARREFOUR Database

The number of consumer units [QTY+59] for article [LIN] is not the same in our database. Two possible reasons: - The value defined in [QTY+59] is not correct - Our database is not correct. To update or correct your GTIN in Carrefour database, you can simply use the planned procedure to communicate your descriptive data: that is to say the item description of the WRI tool. In case of problem with the use of this tool, please contact: Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm) Tel. 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

220 Converted quantity for article nr & cannot contain any decimal.

When converting the quantity delivered [segment QTY+12] into a number of cartons, result cannot contain any decimal. Two possible reasons: - [QTY+59] is not correct - Our database is not correct. Please check with your Business contact person.

222 "Par Combien” UNIT & is not a sales unit for article

GTIN in [PIA+1+<GTIN>:SRV] does not correspond to a sales unit in our database. Two possible reasons: - GTIN in PIA+1+<GTIN>:SRV is not correct - Our database is not correct. To update or correct your GTIN in Carrefour database, you can simply use the planned procedure to communicate your descriptive data: that is to say the item description of the WRI tool. In case of problem with the use of this tool, please contact: Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm)

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Tel. 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

224 GRAI not found in CARREFOUR Database.

[GIN+RTN] in DESADV is unknown in our database. Two possible reasons: - GIN in DESADV is wrong - GIN in DESADV is the good one but has not been defined in our database

225 Article & found in Order nr, but line has been deleted or delivered.

The article [LIN] exists in the purchase order. Two possible reasons: - DESADV arrived late, so after manual reception by the warehouse - article [LIN] has been deleted from the purchase order

226 Cannot find GTIN for trade unit of article

GTIN [LIN] in DESADV exists in our database but no GTIN is defined for the trade unit in our database. It is most probably due to an error into our database. To update or correct your GTIN in Carrefour database , you can simply use the planned procedure to communicate your descriptive data: that is to say the item description of the WRI tool. In case of problem with the use of this tool, please contact: Helpdesk WRI Suppliers (Monday to Friday, from 8.30am to 4pm) Tel. 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

227 BEST-BEFORE date for article &1 is not valid (right format = YYYYMMDD)

BEST-BEFORE date [DTM+361] is not valid and/or is not in the right format [YYYYMMDD]

228 SSCC cannot be empty SSCC [GIN+BJ] is mandatory and must be 18 digits long (no space, no alphabetic characters allowed)

229 SSCC & is not numeric SSCC [GIN+BJ] is mandatory and must be 18 digits long (no space, no alphabetic characters allowed)

230 Qty 0 only to be mentioned with QVR = ‘CP’ i.e. no backorder – will never be delivered

DESADV should ONLY contain articles [LIN] that will be delivered. BUT, if you want to specify that an article will never be delivered, you can do it by using the [QVR+] segment with a specific action code [CP] and this article must be put under an SSCC containing articles that are delivered. Warning, You cannot send a DESADV that only contains articles with quantity delivered = 0

231 Wrong Quantity: either qty blank or not placed in the right EDIFACT segment sequence

[QTY+12] segment must be filled and must follow the right segment sequence.

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E/ SPECIFIC FLOW: ALLOTI - STOCKS IN CONSIGNATION - VMI.

(ONLY after the agreement and negotiation with the business + to fill in the following document)

http://edi.carrefour.eu/FILES/FORMULAIRE FLUX SPECIFIQUE.xls

E1/ ALLOTI

o MIG DESADV ALLOTI: http://edi.carrefour.eu/FILES/MIG%20Carrefour%20Belgium%20DESADV%20D01B%20(Feb%202013).pdf

o Technical rules ALLOTI: Under construction o Delivery example: Under construction o MIG ORDER ALLOTI : Under construction

E2/ STOCKS IN CONSIGNATION: Under construction

E3/ VMI

INVRPT (= Inventory Report): http://edi.carrefour.eu/FILES/MIG_documentation_INVRPT.pdf

ORDPRO (=Order Proposal): http://edi.carrefour.eu/FILES/MIG_documentation_ORDPRO.pdf

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F/ E-INVOICING

http://edi.carrefour.eu/invoice.cfm?lang=en#webedi

G/ IMPORTANT DOCUMENTS FOR EACH DELIVERY IN WAREHOUSE

G1/ Unloading

Unloading on the docks:

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H/ FREE TRAININGS AT GS1

You will find all the trainings offered by GS1 here:

http://www.gs1belu.org/fr/formations

I/ FAQ: Pallet label SSCC & DESADV

I/1 FAQ: SSCC

Questions Answers

Where can I find all the information regarding logistics labelling?

You will find all the information regarding logistics labelling (pallet SSCC labels) on the GS1 Belgilux website at http://www.gs1belu.org/fr/etiquette-logistique. You will also find a few sample labels and interesting information about pallet labelling via our EDI website (Point A): http://edi.carrefour.eu/order.cfm?lang=fr

Who should I contact to have my labels approved and/or to obtain information about the changes to be made to the labels?

GS1 Belgilux is responsible for certifying labels for Belgian suppliers. You can contact them at the following email address: barcodes.support@gs1belu.org. You can send a scan of your labels to this address, and GS1 will send you its comments in return. However, GS1 cannot issue an official report via email. For a final assessment, please send an original copy to the following address: GS1 Belgium & Luxembourg Barcode Support Rue Royale 76, b1 1000 Brussels.

Who should I contact to let people know about the information on my items in the Carrefour database?

To enter your items, or correct them in our database, all you need to do is use the process provided to send us your correct identification data again, i.e. via the WRI tool product fact sheet made available to you. If you have any problems using this tool, we have a specialised helpdesk that can help you: WRI Supplier Helpdesk (Monday to Friday, between 8.30 am and 4.00 pm) Tel: 00 32 (0)2 729 68 70 helpdesk_wri_be@carrefour.com

I am looking for a solution to print my labels. Who should I contact?

Please contact: TEAM EDICOM Tel: +33 820 360 330 Fax: + 33 1 53 76 26 87 edicomfr@edicomgroup.com EDICOM actually offers a global EDI solution (ORDER, pallet & parcel labels, DESADV, RECADV, INVOIC), which includes printing labels.

How many SSCC labels are required for each pallet?

We need two pallet labels (on two adjacent sides) on each pallet for the unloading process; further information is available on our EDI website at http://edi.carrefour.eu/FILES/How%20placed%20the%20pallet_new%20version.pdf.

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Where should I attach my labels on my pallets (on or beneath the plastic film)?

It depends on the kind of delivery: Delivery to a “Food” warehouse For single-item pallets in “Dry” warehouses: the labels should be attached ON the plastic film. For PBL single-item pallets in “Fresh” warehouses: the labels should be attached BENEATH the plastic film. For single-item “Stored” pallets in “Fresh” warehouses: the labels should be attached ON the plastic film (if the pallet is film-wrapped!). For multiple-item pallets in columns in “Dry” warehouses: two labels per item should be attached ON the plastic film. For multiple-item pallets in columns in “Fresh” warehouses: two labels per item should be attached BENEATH the plastic film. Delivery to a “Non-Food” warehouse For single-item pallets: two labels should be attached ON the plastic film. For multiple-item pallets in columns: two labels per item should be attached BENEATH the plastic film. Hanging deliveries and container or bulk deliveries Hanging deliveries: once you have sorted your goods by item category, you should attach an SSCC label to every first cover for each category (see the sample label for identical pallets). Container and bulk deliveries: once you have sorted your goods by item category, you should attach an SSCC label to every group of the same category (see the sample label for identical pallets).

My pallets are not labelled correctly. What risks am I running as a supplier?

Carrefour Belgium is restating its aim of ensuring that pallet and parcel labels comply with international GS1 standards. As from October 2012, all goods will be accepted on the basis of correct logistics labelling: you will be invoiced for any specific handling at a compensation rate of €10 per pallet.

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I/2 FAQ: DESADV

Questions Answers

I wish to start using EDI, what are my options?

First option: in the event that you do not yet use EDI, or for a global EDI solution (ORDER, pallet & parcel labels, DESADV, RECADV, INVOIC): choose the WebEDI solution set up by Carrefour Belgium and developed by the EDICOM service provider. Please contact: TEAM EDICOM Tel: +33 820 360 330 Fax: + 33 1 53 76 26 87 edicomfr@edicomgroup.com Second option: choose your service provider (Trading Partner) and your EDI solution. EITHER: you are looking for a trading partner for a specific solution; in which case, go to the following address on the GS1 website: http://www.gs1belu.org/fr/recherche-fournisseur-de-solutions OR: you are looking for a global EDI solution. You will find information on the various trading partners via the following address on our website: http://edi.carrefour.eu/info_provider.cfm

What is a DESADV? This is an electronic despatch slip sent to Carrefour Belgium via your Trading Partner. This despatch slip, which includes the concept of “GRAI” waste, will be mandatory for all deliveries to our centres as from January 2013. REMINDER: We would also like to remind you that you will be required, as from January 2013, to supply related logistics labelling when you use an electronic despatch slip (EDI DESADV). Moreover, to be able to send us your DESADV, you should have arranged the ORDERS beforehand (see http://edi.carrefour.eu/FILES/intranetC_FR_LAST.pdf).

Where can I find all the documents and information regarding DESADV?

Here are a few of the documents required: • DESADV O2C: http://www.gs1belu.org/fr/nouvelles-evenements/nouvelle-edition-du-standard-gs1-eancom-2002 • GS1 Belgilux “Order to Cash” brochure: http://www.gs1belu.org/fr/publications/depliants/depliant-order-to-cash • GS1 Belgilux RTI guideline (= pallet GRAI/GTIN): http://www.gs1belu.org/fr/identification-des-support-logistiques

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How can I test my DESADV?

Either via the “Calimero” robot developed by GS1 Belgilux; if you are a GS1 Belgilux member, you can use the “Calimero” robot in order to test your DESADV messages: http://www.gs1belu.org/fr/helpdesk/calimero-controlez-vos-messages-edi

Contact: eCom.support@gs1belu.org

For the rest of the world, contact GS1 in your own country at: http://www.gs1.eu/?content=90

Where can I find sample DESADV and an instruction handbook?

Instruction handbook: Message Implementation Guide (MIG): http://edi.carrefour.eu/FILES/MIG_DESADV_documentation_210213.pdf Sample DESADV: http://edi.carrefour.eu/FILES/Despatch_ASN_example_V02.pdf GS1: sample complex pallet DESADV: http://edi.carrefour.eu/FILES/DESADV_ASN_V2_SAMPLE_for_supplier_GS1.pdf

When should I send my DESADV?

It should go at the time when the truck is closed, so that we receive it before the truck arrives.

How should I refer to stacked pallets and half-pallets in the DESADV?

Go to the GSI website at http://www.gs1.org/gsmp/kc/ecom/eancom/2012/.

What are the general rules for sending DESADV for more complex deliveries?

The general rule is that the DESADV must correspond to reality; therefore at least one DESADV is required per truck load delivered. The DESADV must correspond exactly to the paper despatch slip and to the CMR. It must imperatively be generated AT THE TIME when the truck doors close, and so tell us the EXACT contents of the truck (taking missing preparation and loading items into account) according to GS1’s “Order to Cash” principle, as the invoice will need to take not only these missing preparation and loading items into account (DESADV stage), but ALSO any discrepancies when taking delivery (breakage or quality issues, etc.). This means that invoices must be generated after deliveries have been taken from a chronological standpoint, in order to avoid advance invoices that are likely to result in disputes. - Only 1 PO (Purchase Order) per DESADV, so at least 1 DESADV per truck load. - If the truck load includes several orders: the truck load may well include several purchase orders or part of a purchase order, but there can only be one purchase order per DESADV. - If an order is delivered by two trucks (EXCEPTIONAL CASE!!!): the exact contents of each truck will be required, i.e. 1 DESADV per truck (so 2 DESADV for the same PO, where each DESADV provides detailed information on the contents of the corresponding truck).

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What are the preliminary conditions for sending a DESADV?

a) Activate your ORDERS at http://edi.carrefour.eu/FILES/intranetC_FR_LAST.pdf. b) Send us a dedicated EDI email address (in the event of a problem and/or a specific EDI contact). c) Once you have finished your preparations, send your DESADV in progress. d) In the event that there is a mistake in the DESADV, you will receive an automatic rejection email (sent via the dedicated EDI email) with the reason for this refusal, in order to help you correct your future messages.

Some of my DESADV have been rejected, and I have received an email to let me know, where can I find solutions?

Explanations and solutions depending on the rejection encountered can be found in the following document: http://edi.carrefour.eu/FILES/message%20erreur.pdf

Can I send my DESADV in progress at no risk (possible refusal to take delivery of my goods in the event that the DESADV is refused, etc.)?

The rejection of a DESADV in progress has absolutely no impact on the goods flow, since we can always continue to receive the goods by scanning your labels. The rejection of a DESADV in progress automatically provides you with an email setting out all the errors, with no human intervention: our robot only operates in the in-progress mode. Even if your DESADV are 100 % correct, they will only be usable if your labels are usable.

I am experiencing rejections linked to a “missing best before date” although I am delivering non-perishable non-food items (no best before date). What should I do?

The DESADV “Missing Best Before Date” error for non-perishable products is due to a problem with our software. So please ignore it and continue to send your DESADV. This problem with our systems will be solved as soon as possible. Your goods will obviously continue to be received normally.

J/ FAQ: EDI order & Invoice

Website: http://edi.carrefour.eu/faq_00.cfm?lang=en

J/1 I’d like to set up EDI with Carrefour Belgium

FAQ: EDI-Connection

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1. How much does an EDI-investment cost?

The price varies, depending of the chosen IT-solution. You can consult the page with the different providers

and their data.

2. AS2-connection or X400-connection?

All the necessary information you will find at page "EDI-connection – Type: AS2-connection"

FAQ: EDI-Invoice

1. We would like to send a test-invoice. How do we need to proceed?

If you want to send a test-invoice (and not a real invoice), it is necessary to mention a testindicator in the

UNB-segment. This way the invoice cannot enter our accountancy.

FAQ: Fiscal Dematerialization

1. What is the advantage of Fiscal Dematerialization?

The EDI-invoice is from now on the legal invoice. The paper version expires and is no longer valid, this one

does NOT have to be sent by mail anymore. Everything is working electronically, and because of that the

processing and payment of your invoices will take less time.

2. Is it possible to switch immediately to paperless invoicing (Dematerialization)?

Carrefour advises to start with parallel invoicing (paper invoice + EDI-invoice). Once this EDI-invoicing is

stable, we can agree to stop the paper flow and from then on the EDI-invoice will be the legal invoice.

FAQ: Validice

1. What is a DESADV?

DESADV = Dispatch Advice

2. What is a recadv?

RECeiving ADVice

This document contains the differences between the desadv and the reception.

Is sent automatically when the reception is being closed and if there are differences.

3. Which format is used to send electronic dispatch advices?

XML-format

4. Validice concerns which type of delivery?

Validice concerns only direct deliveries (at stores).

5. If I deliver directly to the stores, it means I can go into Validice-project?

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Validice is set up only on Carrefour's request.

6. What to do if my delivery note cannot be in store before delivery?

A delivery cannot take place without the dispatch advice (delivery note). If you are in production for Validice,

only the electronic delivery note counts. Without this, there cannot be delivered.

FAQ: EDI-Orders

1. Which procedure to follow to activate the electronical orders?

Send your request to EDI_ORDER_CRP_Belgium@carrefour.com

2. What different types of orders are sent by Carrefour Belgium?

o Orders

o Order-Alloti

o Order-Transit

o Order-Validice

o Drop Ship

J/2 I am already in EDI with Carrefour Belgium

FAQ: EDI-Connection

1. I have some problems with our EDI-connection. Who can help me?

In a first stage it is recommended to check this Connection-problem with your provider. In case everything is

ok according to your provider's site, you can contact Michaël De Becker:

o Michael_DeBecker@carrefour.com

2. Our company changes his EDI-connection or his GLN-code. Which procedure to follow?

Please contact our EDI-Support team and/or our Connectivity team at next email addresses:

o Einvoicing_Support_Belgium@carrefour.com

o Michael_DeBecker@carrefour.com

3. What is an MDN (Message Delivery Notification)?

An MDN is a receipt confirmation which prouves the EDI-message was sent, either for supplier either for

Carrefour Belgium. Thanks to this proof our teams can trace the EDI-messages.

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FAQ: EDI-Invoice

1."Overhead expenses" are invoiced via EDI?

No, the overhead expenses are always invoiced per paper and never via EDI.

2. Is it mandatory to send null-invoices via EDI?

It is not mandatory to send null-invoices via EDI. The supplier can choose whether he sends them via EDI or

not. Either way the accountancy of Carrefour Belgium is not taking them in account.

FAQ: Validice

1. What to do if my dispatch advice did not arrive at the store?

Take contact with the Validice Support team via the email address: Validice@carrefour.com or at the phone

number 02/729.20.54 to check what went wrong.

2. Who can we contact for Validice?

For all your problems/questions concerning the electronic dispatch advice, please contact:

o Validice@carrefour.com

FAQ: EDI-Orders

1. I didn’t receive the orders via EDI. Who can I contact?

Problems/questions concerning EDI-orders? Please contact next email address:

o EDI_ORDER_CRP_Belgium@carrefour.com