vbs impact award-corporate overview

www.VAbusinesssystems.com

V IRGINIA BUSINESS SYSTEMSCorporate Overv iew

Fast Forward Document SolutionsVirginia’s Leading Supplier of Document Technology

Mission StatementOur mission is to do the best for our clients, and to completely satisfy them by providing quality business systems and superior services. To accomplish this, we dedicate ourselves to:

• Training our people and providing them with the resources they need to advance their skills and knowledge.

• Maintaining an environment that values and encourages professional growth.

• Upholding the highest ethical standards in all of our corporate relationships, with our clients and with each other.

• Earning a financial return that ensures future growth and long term stability.

• Reaching a balance between business and the environment, aspiring to be environmentally conscious and use sustainable principles in all aspects of our business.

And to be contributing members of the communities we serve. This is our mission. This is our commitment

Overview

Virginia Business Systems, headquartered in Richmond, VA, supports branch offices throughout theCommonwealth. VBS has its own management team spread end to end of the operation and ownership inRichmond. Our determination since the acquisition of Virginia Copiers in 1993 is to provide this company with the localized resourcesand decision making to promote consistent and sustainable growth. This model has served us well as we have grown over 4000% in the last twenty years while many of our competitors have sold to larger consolidators or disappeared during the same period. Remaining an independent company has been integral to our success and will serve us well in the future.

VBS has subsequently made multiple acquisitions of smaller companies, one in Roanoke (Image.Tec) and two in Richmond (Select OfficeSystems, Levere Business Products) and two in Virginia Beach (Apex Technologies and JMD Solutions). With each acquisition, we welcomedthe new clients and employees and many have increased career opportunities with our larger organization.

The Company(ies) We Keep: As one of the largest independent dealers in North America, we support some recognizable clientswho demand excellence, accountability and a fresh way of doing business. A few of our larger clients in the Greater Richmond regioninclude Virginia Commonwealth University and VCUHS, Genworth Financial, Markel, Chesterfield County and Henrico County Public Schools.We have also been the largest vendor on the Virginia Information Technology Association (VITA) printing devices contract for the last six years.

Innovative Programs: As a thriving successful small business, VBS understands the importance of this sector on the local economy.To this end, we offer many unique programs to help small businesses grow and succeed. VBS takes the time to understand the needs ofsmaller firms to customize programs for them. Richmond has lost its fair share of large employers, and in their wake many smaller compa-nies have grown as employees have roots in the area and/or do not wish to move to a new city. When the entrepreneurial bug bites, VBS offersunparalleled initiatives such as:

Start Up & Incubator Programs- how does a new businessknow what they need when they are first starting out? VBS offersflexible rental programs that provide solutions that are scalableand can be easily upgraded without buying out expensive contracts when needs change. It is our experience that theseorganizations will go through rapid changes and do not want tobe saddled early on with too much equipment or too much debt.Our program offers a perfect combination of low cost, scalabilityand flexibility.

Flexible Financing- how does a new business find a fundingsource for the type of program outlined above? VBS offers inhouse financing for rentals for certain clients requiring flexibilitysuch as Start Ups. Try this with a bank or a nationally ownedcompany and you will not find a sympathetic ear.

In House Expertise- While many companies are outsourcing,VBS is cultivating and developing talent in house to service ourclients. From deliveries to on-site technicians to our help deskknown as First Pass, we provide these services directly with VBSemployees. This allows us to completely manage the relationshipwith the client and not leave it to chance with an outside party.

Print+ allows us to assess a company’s current document output environment by collecting and analyzing data, identifyingproblem areas and uncovering areas of opportunity for increasedproductivity and improved cost savings. The program helpsdeploy the right products in the right places, thus allowing companies to maximize their productivity while minimizing output expenses.


Economic ImpactRichmond RegionEconomic downtimes have impacted everyone, especially smallbusinesses. Higher utility bills, increased expenses and fewer customers have left many organizations trying desperately to cutcosts anyway they can. The results? Downsizing, layoffs and spending freezes. While other companies were cutting back, VBSwas reinvesting in our infrastructure by purchasing and/or renovatingour own locations in Richmond, Lynchburg, Roanoke and now inVirginia Beach in order to enhance the experience for our clients.

VBS is headquartered in Henrico County in an 18,500 squarefoot facility that supports our company operations which encompasses Richmond, Charlottesville, Lynchburg, Roanoke,Tidewater, New River Valley and Shenandoah Valley. The executive management, administrative and logistics teams are here as wellas the central warehouse and local service and sales teams. The facility also features a large demonstration floor, office space, multiple conference rooms, warehouse and set-up facility.

The building was acquired in 2006, completely renovated and was ready for occupancy in 2007. Virginia Business Systems took whatwas once a worn down 8,500 square foot concrete structure with wood wall panels and turned it into a state-of-the-art office buildingfeaturing contemporary metal. Not only did the building acquisition and renovation foreshadow the beginning of the economic redevel-opment of the Deep Run Office Park, VBS President Jim Dotter also became President and member of the Architectural Review Boardfor the Deep Run Owner’s Association helping breathe new life into this area which was once dominated by Circuit City. The building,designed by Richmond architects Irby & Papit Inc. with the general contractor Conquest, Moncure & Dunn, also of Richmond, receivedan award from Metal Architecture Magazine for the renovation.

We have remained strong through changing economic conditions by continuing to provide exemplary service and innovating programs to our clients. VBS has invested in ongoing training for our support team on the latest technologies available, to help our clientsimprove business processes while streamlining costs.

Industry ImpactMany companies claim that they have the "Best service in the business" but few even have a way to measurehow happy customers are. Here at Virginia Business Systems we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com. The average N. American company has a Net Promoter Score® of 10. VBS has a 2015 NPS score of 85.13, higher than manywell-known organizations such as USAA, Costco,, Nordstrom, Apple/iPhone, Amazon and Southwest.

Virginia Business Systems won the Konica Minolta Top 10 Pro-Tech Service Award again this year. Virginia BusinessSystems was also awarded the 2015 Deal of the Year from Xerox during our first year as an Authorized Dealer.

Virginia Business Systems and its parent company, EBM, Inc. are heavily invested in providing document management solutionsto our clients in the marketplaces we serve. In addition to working with our primary manufacturers and their product offeringsand technological advancements, we are pursuing expansion of key initiatives that we believe will continue our success foranother sixty years. VBS has been awarded the prestigious Elite Dealer Award by This Week in Imaging for the last 12 years, demonstratingour leadership in the industry.

Our sales process has always been predicated on a “How can we help you?” mentality. The Managed Print Services piece of ourProfessional Services group is a significant part of our business as we take over the service and supply portion of our client’s laserprinter fleets from IT departments and help desks that are ill prepared for this type of repair and whose initiatives are usually moresensitive than fixing a printer that will not work. The field service team is already in place, strategic alliances are in place, it nowcomes down to our Document Management Consultants to assist clients with creating a Document Management Strategy.

Why is a Document Management Strategy Important?Printing has been identified as the last unaudited frontier of corporate expense.

• 1-3% of Corporate Revenues are Spent on Document Output• 90% of Companies Don’t Know What they Spend on Print• 37-41% of Printers Avoid Formal Procurement Approval (thereby creating redundancy in output devices and multiple suppliers / invoices)

• Up to 50% of IT Help Desk Calls are Printer Related• Printing is typically the 3rd Highest Office Expense behind Rent and Payroll – Anyone with a Mouse can Make a Buying Decision.

All of this excessive spending is hurting their bottom lines…as well as the environment!


Community Impact

Virginia Business Systems is dedicated to giving back to thecommunities we serve. Since Richmond is our largest market and office, this impact is far reaching as we support a number ofphilanthropic, community and athletic organizations all designedto make the Greater Richmond area a better place to live andwork. We ask that all of our employees volunteer with at least oneorganization of their choosing outside of work to more fullyingrain themselves in the community and live one of the tenets ofour Mission Statement “…and to be contributing members of thecommunities we serve.”

Responsible Employer, Taxpayer & Corporate Citizen. In addition to growing the number of employeesand revenues each year, VBS is current with all tax obligations and business licenses to Henrico County,City of Richmond, the Commonwealth of Virginia and the Federal Government.

VBS is an active member of noteworthy local organizations that promote the region and its interests such as the GreaterRichmond Chamber of Commerce, The Better Business Bureau of Central Virginia, the Henrico Business Council and The Retail Merchants Association.Culturally and socially, VBS is a proud supporter of Innsbrook After Hours, Center Stage, The National, Pocahontas Live,Celebrate Virginia Live, Music for Massey, Sports Backers, VCU Rams Basketball, UVA Football and Basketball as well as theFlying Squirrels!

CommunityImpact


Charitable OrganizationsSydney & Sarah Harkins Trust FundKidney Foundation of the VirginiasFriends of the HomelessAmerican Lung AssociationAmerican Heart AssociationAlzheimer's AssociationGraves Memorial FundMeals On WheelsWounded Warrior ProjectDisability Law Center

Community InvolvementDeep Run Marathon DanceTuckahoe Little League

Employee Impact

BIG COMPANY RESOURCES. SMALL COMPANY ATMOSPHERE:For three generations, we have grown VBS with the ethics,customer service and team work that has created greatsuccess for our clients. That same success has allowed usto provide great benefits, training and support to ouremployees–the perks that might be associated with a big company.

Big Company Resources Small Company Atmosphere• Employee Training • Team Support• 401K and Company Match • Open Door Policy• Resources and Support • Concern about Employees• Well-known Products • Family Friendly• Community supporter • Emphasis on Values

VBS has continued to provide stable employment opportunities in a variety of fields. The company started out with just 17 employeesand has grown to a family of 63 people in Virginia with 165 in the total company. We employ technicians, sales professionals, network specialists, marketing representatives, logistics professionals, and administrators. Our company’s pattern of managed growthover the last half century has served us well allowing us to remain independent and in control of our destiny. We do not make shortterm decisions for immediate gains on Wall Street at the peril of long-term success. Many of our associates came to VBS from larger competitors who were looking to have a greater impact with their clients and the company they represent. Our care for ourassociates with empowerment, terrific benefits, competitive compensation and most of all respect makes VBS a great place to workand a great company to partner with.

Extra Perks: In addition to the normal benefits such as health insurance, 401K, tuition reimburse-ment, ongoing training, company expenses etc. VBS provides some unique employee perks such as:

• Great work environment complete with state-of-the-art facility, modular furniture provided by Richmond firm DK Design, break room and Zen-like courtyard designed by Richmond architectural firm 3north.

• Company cars for field service technicians and sales managers• Quarterly cookouts (regardless of weather) in garden• Front row seats to Flying Squirrels baseball games on the third base line• Basketball tickets to VCU Rams games• Tickets to concerts at Innsbrook After Hours, The National, Pocahontas Live, The Beacon Theatre

• End of month lunches for administrative team• Financial bonus program for technicians achieving quarterly benchmark goals • President’s Club trip for sales representatives achieving 100% of annual budget • Regular visits by Mac & Roxy, the official VBS mascots • "Jeans for Joe" on Friday's for employees contributing to Sydney & Sarah Harkins Trust Fund in memory of Joe Harkins• Free entry in Monument 10K and Corporate 4 miler in support of Run for Joe. Virginia Business Systems also matches the entry fee as a contribution to the Sydney & Sarah Harkins Trust Fund.

“Our VBS leaders trust us to do our jobs. In return, we are not micromanaged and havethe potential to make very good money.” – Meghan Rucker-Williams

“Virginia Business Systems has been a very good fit for me; the management and administrative staff is supportive and helpful. I have never felt abandoned and have alwaysreceived the help I have needed to close business. ” – Paul Hedrick

“We are able to build great relationships with clients through the comprehensive solutions we offer and the superior service we provide.” – Monica Wilmore


At VBS, we invest in our community, our customers and our employees. For three generations, we havegrown our business not on fancy programs but by caring for our clients and our team. We return phonecalls, we act with integrity and we take the time to listen. Our culture has always mirrored these principals – a culture of open door policies, team orientation and even a little fun now and then. We take pride in investing in the education and training of our employees and helping them achievetheir career goals.

Today VBS has the strength and benefits of a large business. As we continue to grow our organization,it’s important that we maintain the small company feel that got us this far. We are proud of our currentemployees’ achievements so far and look forward to the fresh ideas and talents new ones will bring.

– James F. Dotter, President Virginia Business Systems

Environmental SustainabilityThe average workplace laser printer creates 100 lbs. of waste each year. A typical office worker prints 34 pages a day…of which 17%are never used! By implementing an effective managed print strategy such as Print+, and combining it with electronic storage of documents with document management software, companies can produce less waste, reduce paper usage and save energy!

In addition, VBS participates in recycling all disposable parts and toner cartridges with near 100% effectiveness. Reusing and recyclingparts rather than sending them to a landfill, positively impacts both the environment and the bottom line costs to an organization.

VBS is committed to operating our business in an environmentally responsible manner and to helping our customers to do the same. In our everincreasing dedication to green business practices, we are proud to be members of the following organizations:

GBB is the standard for green business certification and accountability, offering the tools and support neededto implement environmentally responsible practices in the workplace.For more information please visitwww.gbb.org

Our companies, our employees and our business practices are committed to operating as green as we can from therunning of our offices to providing efficient and clean office equipment. And we help our clients with more effectivemeans of document management to help protect the environment.

Impact


Konica Minolta’s Environmental Awards:Japan’s Energy Conservation Grand Prize 2007Green Apple Award 2009Evergreen Award 2009Energy Star Certified 1995-presentBlue Angel Mark 1992-presentRoHs (Restriction of Hazardous Substances) ComplianceEcologo Certified

Lexmark Green Awards:Environmental Protection Agency Gold Achievement Award 2014

Xerox Environmental Awards from 2014: Achieved a score of 95(A-) on the CDP S&P 500 Climate Change Report Included in the Ethisphere Institutes list of the World’s Most Ethical Companies Included in the FTSE4 Good Index for the 7th Consecutive YearIncluded in the Dow Jones Sustainability Index North AmericaRanked in Interbrand’s Top 50 Best Global “Green” BrandsReceived Green Supply Chain Award from Supply & Demand Chain ExecutiveReceived Johnson & Johnson’s Sustainability Supplier of the Year Award (IT Category) Energy Star Certified

vbs impact award-corporate overview

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