using social media for donor cultivation national capital gift planning council washington, d.c. may...
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Using Social Media for Donor Cultivation
National Capital Gift Planning CouncilWashington, D.C.
May 14, 2010
Overview
• Social media trends• 5 myths about social media & fundraising• 5 opportunities for social media & fundraising• Early examples of social media for planned giving• Your questions and comments
Let’s have some fun
“I wish planned giving was as much fun as social media. Maybe then it would attract as much attention from nonprofits as Twitter and Facebook do….
“If nonprofits paid just half as much attention to getting planned gifts as they do to what they can say with only 140 characters, I'll bet their endowments, programs, and staff would be in much better shape.”
-- anonymous planned giving consultant
About Children’s National
• Founded in 1870• 283 beds• Staff in multiple sites – DC, MD, VA• PR & Marketing staff = 20 (including 6 in interactive
communications)• Children’s Hospital Foundation staff = 55• Foundation communications = 3• Social media and interactive communications is an
integrated effort of PR & Marketing and the foundation
History
• Facebook (started Dec 2007)
8,080 fans
1,792 Cause members
$1,218 raised through Causes
• Twitter (started Dec 2008)
6,189 followers
#4 hospital by followers
871 tweets
History
Special hockey
Special hockey
Special hockey
Special hockey
In a two-week period:• 600 new, passionate followers (a base that has helped
us reach 1,500+ nationwide)• $500 raised• Media exposure• “Hockey is for Everyone” partnership with NHL
Special hockey
Lessons:• Benefits of fundraising communications go beyond the
dollars raised• People want to support good causes• The cycle of engagement:
Source: A New Model for Social Media (and Traditional) Measurement, by Don Bartholomew
Myths
Myth 1: Social media will solve all your fundraising challenges.
Myths
Myth 2: Direct mail, newsletters,
annual reports, and
[fill in the blank] are dead.
Myths
Can’t we all just get along?
Myths
Myth 3: Social media is free.
Myths
Myth 4: Social media is easy.
Myths
Myth 5: Social media raises money.
“Social media doesn’t raise money – people raise money.”
-- Holly Ross, Nonprofit Technology Network
Opportunities
Opportunity 1: Take advantage of demographics (it’s not just for kids)
Females over 55 are the
fastest-growing group on
• Facebook is growing in every age/gender demographic. Growth is faster among women than men in almost every age group.
• 45 percent of Facebook’s U.S. audience is now 26 years old or older.
• (49 percent of Children’s National Facebook fans are 35 or older.)
• More than 20 million people become fans of Facebook pages each day.
Opportunities
• 10 percent of Internet users in households earning more than $75,000 use Twitter.
• Median ages (Pew):
LinkedIn – 40
Twitter -- 31MySpace -- 27Facebook -- 26
Opportunities
Opportunities
Opportunity 2: Link online and offline efforts.
Dancing After Dark
• 1,643 people invited via Facebook• Targeted Facebook reminder to all fans under 35 in DC,
MD, and VA• Sold out – 355 attendees. More than twice as many
ticket sales as last year• 53% of attendees RSVPd on Facebook• Social media helped overcome bad email addresses and
street addresses for students and young professionals
Dancing After Dark
Opportunities
Opportunity 3: Turn supporters into champions.
Source: A New Model for Social Media (and Traditional) Measurement, by Don Bartholomew
Opportunities
Meet Joe Robert
Joe Robert
Opportunities
Opportunity 4: Deepen relationships with donors. Identify and get to know prospects.
SOURCE: Charlene Li, Tapping the Power of the Groundswell
SOURCE: Charlene Li, Tapping the Power of the Groundswell
Opportunities
Opportunity 5: Share ideas with other fundraisers and nonprofit professionals.
• Bestow CommunityFacebook
Opportunities
Putting social media in action
• If your organization already is using social media, ask to link to your donor profiles, calculators, legal tips, etc.
• Make the content useful and relevant for your fans and followers, not just self-serving.
• Before a donor visit, see what you can learn about the donor on Facebook, Twitter, or LinkedIn.
• Consider creating a Facebook invitation for your events.• Talk to your donors about what information they want
and how they’d like to get it. You might be surprised.
• Not using Facebook, Twitter, or LinkedIn? You can’t develop effective strategies for work if you’re not involved yourself.
• Ready to commit to keeping content fresh, monitoring responses, and engaging with your audience? Consider creating a Facebook fan page or group for your recognition society.
• Know who you are trying to reach, where they are, and what value you have to offer them.
Putting social media in action
Follow us, fan us, friend us
• Facebook:http://facebook.com/childrens.national
• Twitter:http://twitter.com/childrenshealth
• Flickr:http://tinyurl.com/childrens-flickr
• LinkedIn:http://tinyurl.com/childrens-linkedin
• YouTube:http://www.youtube.com/user/childrensnationalmed
Resources
Bestow Community• Website: www.bestowcommunity.org• Facebook:
http://www.facebook.com/pages/Bestow-Community/357732583295?ref=ts
• Twitter: www.twitter.com/bestowcommunity• LinkedIn: http://www.linkedin.com/groups?
home=&gid=2793009&trk=anet_ug_hm
LinkedIn• Legacy / Estate / Gift Planning and Planned Giving Professionals
http://www.linkedin.com/groups?home=&gid=98303&trk=anet_ug_hm
Mark Miller
Director, Philanthropic Marketing & Communication
Children’s National Medical Center
(301) 565-8507
Twitter: @mmiller20910