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What is the purpose of Interviewing?

A2 ICT Coursework

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The Requirements Gathering Process

Validate and Document Requirements

Determine High Level System Requirements

Define the Business Process

Define the current environment.

Find out what activities are performed on a daily basis.

Determine who is involved in the process and when.

Determine gaps and pain points in the current process.

Document what requirements are within scope of the system.

Prioritize requirements to determine which can be part of later system enhancements.

Create use cases.

Meet with client to validate all system requirements.

Receive client approval to move ahead with system development.

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Determine the Business Process

Goal: To have a clear understanding of the current business process and activities.

End Result: Business Process Map

How to do it:– Define the actors within the process.

– Determine the high level steps of the process.

– Talk about activities and responsibilities for every role.

– Ask leading questions about each part of the process.

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Determine High Level System Requirements

Goal: To have an understanding of the scope of system requirements and client needs.

End Result: A list of requirements that is ready to be formatted into use cases.

How to do it:– Interview as many users and stakeholders as possible.

– Ask clarifying questions about the business process.

– Review interview notes and prioritize system needs.

– Evaluate possible requirements against the scope of the project.

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Validate and Document Requirements

Goal: To receive client verification for documented system requirements.

End Result: Use Cases that can be used for system development.

How to do it:– Clearly document all requirements in use case format.

– Arrange a final requirements meeting to go over these with the client in person.

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How to Have a Successful Meeting

Set Objectives

Select Appropriate Client Personnel to Interview

Determine the Type of Interview

Consider Outside Information

Develop an Agenda

Decide on a Method of Documentation

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Step 1: Set Objectives

The first step is to establish a clear focus for the interview

Important questions to ask yourself are:– What types of information do I expect to get from the interview?

– Is this the best way to get the information I need?

– Are there any “gaps” within the information I have that may require client interaction?

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Step 2: Select Appropriate Client Personnel

Do your homework by knowing the organizational structure of your client

Learn as much about your client before coming into the interview– This will help to gear the interview towards each person’s

position and personality

– By doing so you will establish credibility and rapport with the interviewee

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Step 3: Determine the Type of Interview

One on One Interview– Typically more comfortable for the interviewee

– Interviewee may be willing to share more information than when in a group environment

Group Interview– Great way to get a range of information in a short amount of

time

– May be difficult to schedule

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Step 4: Consider Outside Information

Gather as much information as possible– Review public forms, reports, manuals and other forms of

available information

This will increase the efficiency of the time with your clients

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Step 5: Develop an Agenda

Documents your objectives and goals for the meeting

Helps make sure that important points are not overlooked

Keeps the interview moves in a logical progression

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Step 6: Decide on a Method of Documentation

Decide how information will be documented– Will someone take notes?

– Will the meeting be audio or video taped?

Establishing this before the meeting will help the meeting run smoother and guarantee that all important points are captured

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Tips and Tricks for a Successful Interview

Lead the conversation with the information that you already know

Consider the interviewee’s knowledge and role

Paraphrase important findings throughout the interview to make sure you have accurate understanding

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How to Get the Information You Want

Ask lots of open ended questions

Use phrases and words that are easy to understand

Avoid biased or loaded questions

Don’t hesitate to move the interview along with guiding questions

Ask for the opportunity to follow up after the interview to fill in any gaps you may have