uplift | care giver guide 2015
DESCRIPTION
Interested in joining our Care Giver community? This ebook will help answer any questions you may have about starting a business with Uplift. At Uplift, we created an app to help everyone Age Differently®. We are a tech company with a social purpose. We have a vision for the world where age is truly just a number and neighbours care for neighbours. We exist to repair a broken system – one senior, one caregiver, and one community at a time.TRANSCRIPT
UpliftCare Giver Guide
2015
®
At Uplift, our Mission is…
TO CAREFOR YOU
FOR USCAREDWHO FIRST
2
Aging is guaranteed. At Uplift, we created
an app to help everyone age differently. We are a tech company with a social
purpose. We have a vision for the world
where age is truly just a number and
NEIGHBOURS CARE FOR NEIGHBOURS.Our compassion and integrity drives us.
We created a Care Community to
encourage you and give you the tools to
UNLOCK THE ENTREPRENEUR IN YOU.
OUR VISION
Uplift
BUILD A BUSINESS,
WHILE DOING GOOD.
Our Impact
WE ARE CARE GIVERSMake an Impact in Your Community.
We believe in a higher quality of care.
Everyone should have access to care.
At Uplift, we are a community of
compassionate people that want to
make an impact in their community. We
are fun-loving, kind, and professional
people with a strong desire to serve
others with dignity and respect.
We believe it takes a village. That’s why
we are focused on connecting
neighbours to neighbours - to ensure
everyone that needs care can access it,
at rates they can afford.
We are Personal Support Workers and
Home Care Aides and we use Uplift to
help build stronger client relationships -
without relying on an agency. This means
you earn 30% more per hour than an
average agency pays - on your terms.
We are also Students, Moms, Dads, and
retirees. We believe that everyone can
help a neighbour in need. The next time
you’re wondering what to do on a
Saturday, why not make an impact in
your community?
WE ARE ENTREPRENEURSEarn Money, While Doing Good.
We believe everyone has unlimited potential.
We are entrepreneurial spirits.
While Uplift is not an employer, we are here to support your goals. As entrepreneurs, we are redefining home care to empower everyone to age differently. We believe in continuous learning and always striving to serve our clients with excellence. We believe in an innovative approach and continuously push forward towards our goals.
We are proud of the work we do and we take responsibility for our actions. We believe in doing things diferently. We are excited by the opportunity to create wealth for ourselves and we believe in challenging one another to reach our full potential. Because, if we can work together to achieve our personal goals, we might just be able to change the world!
WE ARE A COMMUNITYWe Support Each Other.
We encourage one another to reach our potential.
We are like-minded people, connected by a common goal - our passion for serving the needs of others. We are solution-oriented and believe there is always a better way of doing things. This means, we’re constantly evolving and going above and beyond to serve the needs of our communities. We celebrate our accomplishments. We
learn from each other. We grow together.
When you are invited to join our Care Giver community, you will unlock myUplift®, an online community where you can connect with other Care Givers in an online forum. myUplift®, also provides you with the tools you need to build your business - training videos, social media materials, ebooks, and a place for you to buy Uplift t-shirts, business cards, and more.
Together, we can accomplish great things, for ourselves and the people we serve.
We are proud of the work we do and we
know we are making a difference, together.
This is our badge of honour.
We wear it with pride, knowing we are making a difference in the lives of others.
This is our badge of honour.
We wear it with pride, knowing we are making a difference in the lives of others.
OPEN
START YOUR
BUSINESS.
How Uplift Helps you care for
your neighbours, while
building your business.
Get to know, Laryssa.
MAKE MONEY AND DO GOOD.
Uplift helps you care for your community, while helping you build
your own business. Help a neighbour by delivering groceries,
cooking a meal, or driving her to a doctor’s appointment. We
provide the opportunity for you to become an entrepreneur. We’ll
give you the tools to make an impact in your community and
earn a living.
“Uplift is a really helpful tool - to become an
entrepreneur, learning the skills, making money
and helping people in my neighbourhood.”
TOOLS FOR SUCCESS.Uplift gives you the tools you need to connect with clients and build lasting relationships. We
give you the latest technology to help your business thrive.
WHAT ARE WE LOOKING FOR?Attributes of an Uplift Care Giver
Life is full of change and as we get older, simple tasks become more difficult. We empathize with our clients and understand that change is not easy. We are patient
and kind and we go above and beyond to serve a neighbour in need.
Compassion.
We live our lives, rooted in honesty - we always do what we say. We are open and honest online and offline. We strive to achieve our client’s goals with them and serve
every one with a professional attitude, even when confronted by personal, professional and social challenges.
Integrity.
We strive to serve our clients with the respect and dignity they deserve. We recognize our attitude and tone can impact others around us. We lift others up, when they are
down and honour their accomplishments. We embrace the responsibility and accountability for our actions.
Respect.
WHAT DOES A CARE GIVER DO?Care Giver 101
Start earning an average of $16 per hour, while serving your neighbours
Our Care Givers are professional, compassionate and fun-loving
people who earn a living, on their own terms. Set your own
schedule, choose your hourly rate, and you’re on your way! We
make it easy for you to start a business, while caring for
neighbours - on your schedule.
Uplift connects you to new clients in your neighbourhood - on your schedule. This
means you can serve clients around you - without spending money on
transportation. Care Managers may interview you, but you’re also interviewing
them - care is personal and there has to be a fit.
Make Money While Caring for Your Community
Discover Your Inner Entrepreneur
Find New Clients
Our app connects you directly to new clients - no need for a middle man. Before
your first visit, you’ll know all the important information about your client, so there
are no surprises. We also make it easy for clients to send you a task list - helping
you manage their expectations.
Book Care Visits
Complete all your tasks and get paid. No need for cash to change hands, you’ll get
paid after each Care Visit via our online payment system. This means you’ll be paid
quickly for the great work you did.
Get Paid
Trust is at the core of our business, as such we provide insurance for each Care
Visit up to $1 million. Plus, you’re never alone. Our Care Support Team is there for
you 24/7, we’ll help answer your questions.
Work Safely
Caring for your neighbour is as easy as deliving groceries. Sometimes, it’s the simple things that can make the most impact.
Care Tasks You Can Help With
Popular Care Tasks
Grocery Shopping
Care Managers will send you their to-do list. Check out the the most common Tasks.
Home Care Nutrition Personal Care Assistance
Care for a neighbour by delivering groceries, cooking a meal, or driving her to a doctor’s appointment. Uplift provides the opportunity for you to become an
entrepreneur. On our platform, you can make an impact in your community and earn a living.
Pick up and deliver groceries from your local grocer.
Care Companion
Meal Preparation
Share stories over tea and learn from your clients’ past. Share stories over tea and learn from your clients’ past.
House KeepingHelp out with spring cleaning!Keep your client’s home clean.
Personal DriverDrive clients wherever they need to go. Accompany them to social or medical appointments.
Handyman (or Gal)Help with minor repairs or heavy lifting.
Prepare nutritious meals to keep your clients thriving.
No caregiving experience?
Not a problem. Help out with tasks you know
well - like driving, cooking, or cleaning..
GREAT BENEFITSWe are more than just an app.
We are making a LOCAL impact,
while solving a GLOBAL problem.
Take the opportunity to CREATE
your own WEALTH, on your TERMS,
while CARING for the lives of others.
Be RECOGNIZED for the great work you do.
CARE FOR THOSE WHO FIRST CARED FOR US.
Founder’s Grandfather
EARN REWARDS
Recognition for your Hard Work
At Uplift, we believe in working towards our goals. We also believe in rewarding you for great work. As a Care Giver you can unlock financial rewards for referring new Care Givers or Care
Managers. Go ahead, share the love!
For our top Care Givers, you will be awarded with the Prime Care Giver badge. This allows you to charge more for your services, as some Care Managers are looking to hire the best!
Unlock the Prime Care Giver badge after achieving a 97% positive rating, on average, for 4 months. Keep working towards this goal! You can do it!
UNLOCK THE PRIME CARE GIVER BADGE
MAKE AN IMPACTSuccess is up to you.
Our Care Givers make, on average $16 per hour. By serving just 2 hours per week, you have the potential to earn $128 per month - that’s over $1,500 per year!
How would you spend an extra $1,500 per year?
When you’re your own boss, your potential is unlimited.
What is your ambition? Average Monthly Earnings Hours Served (per week)
Extra cash to have some fun with! $128 2 hours
10 hours
~30 hours
$640
$2,000
A side-business that you are proud of
A full-time Care Professional and
Entrepreneur
START UP CHECKLIST
Steps to becoming a Care Giver
Apply Online Background
Check
Interview Get Started
1. Apply Online: Sign up online to join our Care Community.
Submit an application on our website. Let us know how you’d like to help your
community Age Differently®. Pay up to $70 for your Background Check, directly through Uplift.
If you need any help during the application process, please call April Demers, our Community
Manager, at 403-681-3150.
You must have a clean Criminal Background check and Vulnerable Sector Check to qualify.
2. Background Check: We take safety very seriously.
Submit a Criminal Background Check online. We’ll send you an e-mail to submit this online.
Uplift cannot access your private information, we use a trusted third-party to run these checks.
Check your e-mail for an invitation to interview. After 48 hours, we will send you an e-mail
inviting you to the next step if your Criminal Check comes back clean.
3. Interview: Schedule an in-person interview.
Schedule a time with our Recruiter. Congrats! You’ve already made it to the interview stage.
Prepare for a 30 minute in-person interview. We’re looking for compassionate people that
want to make a difference in the lives of others.
Check your e-mail for an invitation. If you’re the right fit for our community, we will contact
you within 48 hours after your interview to welcome you to our community.
Get a Vulnerable Sector Check, the last step in the process. Go to your local RCMP office in
person. This usually takes 24 hours to turn around and costs $25 check.
Submit your cleared Vulnerable Sector Check to your recruiter and you are on your way!
4. Get Started: Build your profile, set your schedule, and hourly wage.
Set up your Smartphone. Download our app on iPhone and Android.
Build your profile. Set your own schedule, list of services and hourly wage. Setting this up
takes no time, we’ll guide you through it!
Open a bank account. It’s an easy way to separate business from personal.
Sign into myUplift® and learn more about Care Giving with our online tools.
Order your own Business Cards directly from myUplift®.
Order your Uplift T-shirt - for brand recognition that builds trust with new clients.
Get Social - find and share uplifting photos and videos on myUplift®:
- Follow Uplift on all social media pages.
- List Uplift Technologies Inc. as your place of work on Linkedin and Facebook.
- Change your cover photos to an Uplift photo.
TOP 10 FAQ’s
Your Questions, Answered
No. Uplift is not an employer. With Uplift, you are your own boss and you own the relationship with your
clients. We’re here to support you in building your own business - connecting you to new clients in your
area and supporting you through the process. We set you up for success by providing online training
resources, insurance coverage, social media support, and 24/7 Care Support - for any issues or questions
you have.
1. Is there a boss to report to?
2. How do I get paid?
As your own boss, you set your own hourly wage. We add a 20% premium that is passed on to Care
Managers - for 24/7 Care Support Team and other advantages of using our technology. That means, you
make exactly what you believe you’re worth - you have unlimited potential!
3. How do I determine my hourly wage?
Based on your experience, you may want to charge higher or lower than the average - $16 per hour. Our
online training videos will help you set up your business. We place no limits on what you can earn, however,
we do enforce a minimum wage - all Care Givers are paid a living wage in their area.
4. Can I work for another company while I’m using Uplift?
Yes. You can use Uplift on a full-time basis, or you can work when you’re available - you are in control of
your schedule. If you currently work for a home care agency, you can use Uplift to pick up hours in the
evenings or weekends with new clients - anytime, you work when you want without having to travel
outside of your neighbourhood.
5. What are the benefits of being a member of Uplift’s Care Giver community?
Uplift makes starting your business easy. We provide you with the tools to set you up for success! Our app
is all you need to manage your schedule, book new clients and build deeply personal relationships. We’re
here to support you and your goals - providing you with access to new clients and the support to reach
your potential. You must have a smartphone - Android or iPhone to use our app.
6. Do I need to be a licensed Personal Support Worker (PSW) or Home Care Aide to join?
No, you do not need to be certified as a PSW to join Uplift. Simple tasks, like grocery shopping, house
keeping, and companionship do not require a PSW license.
7. Can I refer a friend?
Absolutely! In fact, for each new Care Giver you refer to us, that is accepted through our vigorous vetting
process - we will reward each of you with $10. It’s a nice win-win!
8. Can I refer a client?
At Uplift we’re all about sharing the love. For each new Care Manager you refer to our platform, you’ll get a
$20 reward, and we’ll give them $20 towards their first Care Visit. We’re here to reward you for building
your business.
9. Do I need liability insurance?
Safety is our #1 priority. As such, we insure each Care Giver for up to $1 million in liability, theft, abuse, and
malpractice. Any disputes can be raised with our Care Support Team - 24/7.
10. What if I don’t feel safe in a client’s home?
We make it safe for you to do your work. After each Care Visit, you will be asked to rate the “Safety of the
Environment”, helping future Care Givers know any potential risks before entering a home. Any clients that
have below our safety threshold will be asked to leave our platform.
Ready to become a Care Giver?
We’d love to hear from you!
We’re social.Connect with us on Twitter @UpliftCare and tweet your
questions to @AskUplift.
We’re also a bit old school. Call April Demers, our Community
Manager at 403-681-3150 or e-mail her at
Let’s chat.
A CARE PACKAGE FOR YOU
Start Your Business Out of the Box
After you’ve accepted your invitation to join our community, login to myUplift®and order your business in a box. This is optional, but is a great tool kit to grow your business.
Our Start Up Kit Has Everything You Need
For $99*, Get Everything You Need:
Referral cards to earn cash.Business cards to grow your business.
An Uplift T-shirt for a brand clients recognize. New Care Giver Start Up Guide to learn more about how to
unlock your potential.
*Prices subject to change.
Pay it back in just 6 hours of work
(if you’re charging $16 per hour
for your services)
JOIN OUR
COMMUNITY OF
ENTREPRENEURS.
It’s Time to Unlock Your Potential.
Uplift®