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Key Quotes

“We are in a great period of change when it comes to technology and its impact on how we care for patients. As we educate the next generation of dental providers, it is imperative that we ensure students are using the latest tools to make patient care as seamless and supportive as possible.”

John J. Sauk, D.D.S., M.S., Dean

“Lua boosts the efficiency of our operations, safeguards electronic patient information and streamlines care coordination in a secure way. Our users, especially students, have been drawn to the Lua solution. When you work in a hospital, time and ease of moving information is life saving.”

Christopher MorganDirector of Dental Informatics

The Challenge The University required a HIPAA compliant and secure messaging solution for a diverse set of students, faculty and staff. They needed a fast and intuitive messaging app to have conversations across a variety of day-to-day situations from within the student clinics, across teams located on different areas of campus, and with clinics across the city. The staff previously relied on SMS texting or consumer messaging apps to casually discuss non-confidential information. They would then wait for crucial follow-ups or for the transfer ePHI over email conversation chains.

Use Cases

University of Louisville School of Dentistry Deploys Lua’s HIPAA-Compliant, Cloud-Based Communication Solution

Lua allows the staff to quickly share patient information with the on-call graduate students for consultations, which minimizes patient wait times.

Lua allows all students and dentists to instantly message key staff for immediate answers, removing the need to leave the patient to use their cell phone and scrub back in.

Students are able to securely communicate about patients in real time, whether they are in the clinic, ER, or working on research.

HIPAA Compliant

The Solution Lua offered the University their first HIPAA compliant, cloud-based communication solution. The messaging platform incorporates an active directory, group messaging and cross-platform flexibility. The secure network connects ULSD’s student government committees, dentist associates, faculty and staff. Individual members of the school collaborate using Lua’s mobile app in between class or through the desktop app while sitting at their desks. Patient visits, academic projects and scholarly research are made more effective using group messaging to connect people from different areas on campus.

The Benefit Lua’s mobile messaging complemented the University’s existing workplace technologies, including axiUm Messenger and CardMail through Microsoft Office 365. With a faster, more efficient channel for problem-solving, staff can tend to their patients with the attention to detail they need for optimal care. The students can now easily and securely discuss patients with clinic staff, allowing the clinic to treat more patients, fill in for late/cancelled appointments and follow up on lab results. Lua also fit into ULSD’s bring your own device (BYOD) policy by offering an easy adoption process to the Citrix XenDesktop clients.

Faster Communication Better Care