Wyck A. Knox Jr.

Thomas E. Sizemore

James R. Davis, ex officio

UNIVERSITY EXTENDED CARE, INC.Gerald E. Matheis, Chairman

Reverend Clyde Hill Sr., Secretary

Brian J. Marks

R. Lee Smith Jr.

Charles L. Spurr Jr., M.D.

Eugene F. McManus

Michael S. Holman, M.D.

Terry D. Elam

Jerry W. Howington, M.D.

Hugh L. Hamilton

Wyck A. Knox Jr.

Thomas E. Sizemore

James R. Davis, ex officio

UNIVERSITY HEALTH RESOURCES, INC.Levi W. Hill IV, Chairman

James C. Sherman, M.D., Secretary

Randolph R. Smith, M.D.

Sanford Loyd

Reverend Clyde Hill Sr.

Jeffrey L. Foreman.

James R. Davis, ex officio

William J. Badger

Thomas E. Sizemore

Alvin Mason

UNIVERSITY HEALTH, INC.Randolph R. Smith, M.D., Chairman

William J. Badger, Secretary

J. Brewster Given

James C. Sherman, M.D.

Gregory L. Gay, M.D.

Mac A. Bowman, M.D.

Reverend Clyde Hill Sr.

R. Lee Smith Jr.

Levi W. Hill IV

Sanford Loyd

James R. Davis, ex officio

UNIVERSITY HEALTH SERVICES, INC.R. Lee Smith Jr., Chairman

Brian J. Marks, Secretary

Gerald E. Matheis

Charles L. Spurr Jr., M.D.

Reverend Clyde Hill Sr.

Eugene F. McManus

Michael S. Holman, M.D.

Terry D. Elam

Jerry W. Howington, M.D.

Hugh L. Hamilton

Taking care of our patients and making sure they re-

ceive exemplary care is why University exists. Our

Board challenges us by benchmarking our quality

performance with the top 10 percent of hospitals in

the country. They meet monthly with physicians and

clinical staff to analyze our quality scores and to up-

date our plan for ongoing improvement in how we

serve our patients. It is this goal-driven mindset that

has earned us recognition in key areas for our quality

strides. In 2010, University:

n Achieved 100 percent composite quality score

for core measures in Congestive Heart Failure

and 95 percent for the Surgical Care Improve-

ment Project.

n Was named to the Georgia Hospital Association’s

Partnership for Health and Accountability Quality

Honor Roll for sustained results in eight appropri-

ate care measures.

n Achieved two first place Partnership for Health and

Accountability awards for pneumonia and sepsis.

.Patient Satisfaction*.

At University we closely monitor our patients’ satisfac-

tion through a survey process administered by an out-

side vendor. We ask patients to rate us in a number of

areas, including their overall rating of care and would

they recommend us to others. Our goal is to be in the

top ten percent of hospitals across the country and

we work every day to improve the experience for our

patients and visitors.

* Note: Log on to www.universityhealth.org and click

on “How We Compare” to view University Hospital’s

quality and patient satisfaction scores in comparison

to other local hospitals.

Our dedication to excellence culminates each year in

numerous awards and recognition. They included:

n CSRA’s Consumer Choice Award from the National

Research Corporation for the 12th consecutive year

n Magnet Re-designation, the only hospital in the

CSRA to hold this distinction for nursing excellence

n National Research Corporation Path to Excel-

lence Award in Pain Management, Nurse Commu-

nication and Overall Hospital Experience

n Vascular Lab reaccreditation by the Intersocietal

Commission for the Accreditation of Vascular Lab-

oratories in five areas of testing

n 123 physicians on University Hospital’s Medical Staff

were included on the list of Best Doctors in America.

n The Georgia Hospital Association awarded the Dis-

tinguished Service Award to Board Chairman Lee

Smith Jr. and honored W.G. Watson, M.D., as a

“Hospital Hero.”

n Named the United Way of the CSRA “Top Hospi-

tal” in all three categories of giving

.Patient Statistics.

312 Average daily inpatient census

22,320 Inpatient admissions

3,250 Births

278,439 Outpatient visits

53,600 Home Health visits

73,019 Emergency Department visits

4,523 Observation Days

36,484 Cardiovascular Interventional procedures

153,373 Radiology procedures

21,355 Surgical cases

n Indigent and Charity Care. In 2010, University Health

Care System provided more than $18.7 million in in-

digent and charity care. This includes the cost of in-

patient and outpatient services for indigent patients,

support of six community clinics and free disease

management programs for people with chronic dis-

eases such as congestive heart failure, asthma and

chronic obstructive pulmonary disease (COPD).

n Community Outreach. Staying true to our mission

of helping people stay healthy, University reached

more than 200,000 people in 2010 and invested

$2.2 million on free screenings and community ed-

ucation to spotlight the importance of prevention

and early detection of disease This includes 1,300

free mammograms, uncovering 17 cases of cancer.

n Health Professions Education. University has the

deserved reputation of hiring the best and bright-

est to care for our patients. Because we know that

a skilled and educated workforce is an important

part of providing advanced health care, we invested

more than $750,000 in 2010 in three University-

based programs – Harry T. Harper Jr., M.D., School of

Cardiac and Vascular Technology; Augusta Dietetic

Internship; and Stephen W. Brown School of Radiog-

raphy – to train excellent allied health professionals.

n Other Community Programs. We invested an ad-

ditional $107,000 to help fund and support other

free programs last year, including the Cancer Sur-

vivor Luncheon, Columbia County Back-to-School

Festival, Breast Cancer Survivor Dinner and our

Online Health Library.

* Dollar amounts reflect estimated costs, not charges.

Information may not be IRS Form 990 Schedule H

compliant.

.New Service Lines.

As Baby Boomers age and health needs increase for

this growing population, we re-evaluate our services

to ensure we continue to lead the way as the region’s

health resource. In 2010, University:

n Began offering bariatric banding surgery.

n Opened new state-of-the-art Wound & Hyper-

baric Center.

n Approved University Hospice, Augusta’s only not-

for-profit hospice program, targeted to open sum-

mer 2011.

n Introduced new less invasive anterior approach to

hip replacement surgery.

University Health Care Foundation. University is for-

tunate to have a Foundation that works every day to

extend the mission of the hospital by helping the resi-

dents of our community, including the uninsured and

underinsured, achieve and maintain optimal health.

In 2010, their Miracle Mile Walk set records in partici-

pation and dollars raised with more than 5,000 walk-

ers and $200,000 for breast cancer programs. Their

Young Philanthropist Event attracted national coun-

try music artist Josh Kelley and raised $47,000 for

the Heart & Vascular Institute. The Foundation raised

thousands more with events such as Art Patchin and

the Jernigan Golf Tournament to support patients in

need, and they secured a $1 million gift to build an

Alzheimer’s facility at Brandon Wilde.

Volunteer Board. University certainly could not offer

the same level of services to patients and their families

without the support in hours and dollars of our Volun-

teer Board. In 2010, these Volunteers donated 37,700

hours of time in 30 departments throughout the hos-

pital. They also contributed $193,954 to support Uni-

versity services and provide many “extras” for our pa-

tients, plus $100,000 toward their Foundation capital

campaign pledge for the Heart & Vascular Institute.

.Capital Investments.

University is one of the best-equipped hospitals in

Georgia. In 2010, the Board approved the reinvestment

of more than $19.5 million in capital improvements and

technology. Here are some of the largest and most-

noteworthy projects:

n Brandon Wilde Life Care Community opened 10

new cottages, received re-accreditation and cel-

ebrated its 20th anniversary.

n Approved $35 million, $7 million a year over five

years, to acquire and install the Epic enterprise-

wide information system to create a safer, more

efficient and integrated health care experience for

our patients and to qualify for the Federal Govern-

ment’s Meaningful Use financial incentives.

n Opened the Helipad, which allows helicopters to

transport critical patients from outlying areas in a

fraction of the travel time than by ground transpor-

tation, expediting lifesaving treatment for emer-

gency patients.

n Began the LifeNet system, which allows paramed-

ics to transmit a patient’s EKG from remote loca-

tions or an ambulance to the hospital, so physi-

cians are prepared to immediately begin lifesaving

treatment once the patient arrives at University’s

Emergency Department.

REPORT TO THE COMMUNITYU N I V E R S I T Y H E A LT H C A R E S Y S T E M

2010 was a year filled with stress, uncertainty and upheaval in health care. Yet, employees, volunteers and physicians who practice at Univer-sity Health Care System responded with hard work and a zest for

the new opportunities that lie ahead for our organization to continue to provide the best of care to our patients. Below is a quick look at just a few of the notable and more visible accom-plishments of last year. It is in no way all inclusive, because University is a synergistic team of people who together achieve great milestones every day. In my travels, I have yet to come across a more focused and dedicated group of health care professionals than at University, and I am proud every day to be a part of their team.

James Davis, President and Chief Executive OfficerUniversity Health Care System

University Health Care System’s corporations

are governed by volunteer boards of directors

who spend countless hours away from their

families and careers to help ensure University

continues to provide accessible, compassionate,

state-of-the-art care.

RICHMOND COUNTY HOSPITAL AUTHORITYReverend Clyde Hill Sr., Chairman

Jeffrey L. Foreman, Vice Chairman

Hugh L. Hamilton Jr., Secretary

Eugene F. McManus

R. Bleakley Chandler Jr., M.D.

James C. Sherman, M.D.

Medical Staff President Gregory Oetting, M.D.,

also provided invaluable leadership concern-

ing physician integration and improving pro-

cesses in the delivery of evidence-based,

high-quality care.

OFFICERSGregory Oetting, M.D., President

James Sherman, M.D., President-elect

Bruce Tannehill, M.D., Secretary/Treasurer

Thomas Parfenchuck, M.D., Vice President

Katherine Chance, M.D., Vice President

Ellen Shaver, M.D., Vice President

.Quality & Patient Safety*. .Awards & Recognition.

.Community Giving*. .Supporting the System.

.Governing Boards.

1350 Walton Way • Augusta, GA 30901www.universityhealth.org

.Medical Staff.