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UNIFIED, CLOUD-BASED OMNICHANNEL COMMERCE SOFTWARE FOR

RETAILERS AND BRANDED MANUFACTURERS

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WHY KIBO

Truly Connected Customer Experiences

Close the digital and in-store divide

Stay Ahead of Consumer Expectations

Quickly respond to changing demands and outpace your competition

COMPREHENSIVE, CLOUD-BASED COMMERCE SOFTWARE THAT EMPOWERS USERS, GROWS SALES, AND EVOLVES WITH THE CHANGING NEEDS OF RETAIL

Personalize Every Touchpoint

Create 1:1 experiences throughout your buyer’s journey

Elevate Sales and Brand Loyalty

Increase conversion and average order values

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ORDER MANAGEMENT

Ý Enterprise available-to-promise inventory

Ý Configurable fulfillment workflows

Ý Intelligent and flexible order routing

MOBILE POINT OF COMMERCE

Ý Intuitive retail associate platform

Ý Front and back store operations management

Ý Save the Sale and Endless Aisle capability

ECOMMERCE

Ý Differentiated digital experience

Ý Powerful commerce management

Ý Development and extensibility

UNIFIED COMMERCE

REAL-TIME INDIVIDUALIZATION

Ý Self-service marketing and merchandising console

Ý Online customer data hub

Ý Real-time personalization engine

Ask Engage Discover Explore Buy Receive Use

Targeted marketing, search & site personalization

Digital experiences consistent with store experience

Multi-channel commerce

Flexible, customer driven fulfillment and service

EMPOWER YOUR BUSINESS THROUGH ALL CUSTOMER TOUCHPOINTS

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ECOMMERCE

Kibo eCommerce is a modern solution offering a wealth of features in a simple experience. With elegant, easy paths to purchase, you can sell more and win repeat customers.

Fully responsive templates deliver effective online shopping experiences that are personalized to the customer. A multi-tenant SaaS platform provides you seamless regular upgrades so you are always on the leading edge of commerce capabilities.

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DIGITAL EXPERIENCEWith Kibo, you can differentiate your end-to-end brand experience for every device. Your merchandising team can configure faceted search, SEO, promotions, discounts, single click checkout, and more.

Ý Native responsive design

Ý Launch and update any number of stores in minutes

Ý Built-in widgets for easy editing

Ý Powerful marketing and merchandising capabilities

COMMERCE MANAGEMENTKibo’s powerful and intuitive set of commerce management tools let you focus on growing your business instead of dealing with disjointed tools.

Ý Infinite master and child catalogs

Ý Powerful UI for pricing and catalogs

Ý WYSIWYG page builder with drag and drop widgets, content, and layout

Ý Modern and intuitive admin experience

DEVELOPMENT AND EXTENSIBILITYKibo Dev Center provides the resources and development tools for harnessing the power of Kibo. Through Dev Center, front and back-end developers can manage the entire lifecycle of sites, including theme development, integrations, custom applications, pre-production testing, and deployment.

Ý Complete API & SDK suite

Ý Every capability exposed in programmatic layer

Ý Arc.js technology to extend microservices and web applications

Ý Unlimited sandbox provisioning for pre-production testing

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ORDER MANAGEMENT

Kibo Order Management System (OMS) provides an agile omnichannel platform that optimizes fulfillment channels, all commerce, and all supply chain partners. Propel and future-proof your business with a clear and comprehensive order management system. Quickly deploy sophisticated omnichannel fulfillment models that enable in-store save the sale, anywhere returns, seamless call center experiences, and visibility to enterprise-wide inventory.

Kibo is an amazing program for us because we were able to sign up and instantly, within two months, have a platform that we could get all of our 7,300 servicing dealers to use. It is a beautiful platform for us.

Subaru Industrial Power ProductsDylan Rewoldt - OEM Sales and Marketing

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INTELLIGENT ORDER ROUTINGFulfill faster with intelligent order routing and workflows while minimizing costs. Easily group and prioritize your fulfillment locations to meet your unique business needs. Kibo OMS will help reduce markdowns, improve operational efficiencies, and delight customers with a seamless fulfillment experience.

Ý Define, manage, and evolve all omnichannel fulfillment locations in a single data model

Ý Represent, organize, and prioritize diverse inventory locations

Ý Apply and evolve complex order routing rules based on cost, product, location, and other variables

CONFIGURABLE ORDER MANAGEMENT WORKFLOWSWith Kibo OMS you can accelerate rollout of new process workflows and geographies, increase inventory turns, minimize training burden, and maximize productivity of in-store associates.

Ý Smoothly and successfully handle all exceptions as they arise

Ý Customizable workflows to best suit your business

Ý Quickly implement and adjust popular fulfillment options such as in-store pickup, ship-from-store, ship-to-home, or vendor drop-ship

ENTERPRISE OMNICHANNEL AVAILABLE-TO-PROMISE (ATP)Leverage a global view of inventory across all locations to drive the most optimal fulfillment plans. Kibo OMS allows users to increase sales conversion rates based on flexible fulfillment options and decrease order abandonment rates from out-of-stock conditions. ATP is the foundation of the omnichannel consumer experience.

Ý Single source of real-time inventory data serving all omnichannel customer touchpoints: eCommerce, retail stores, and customer call centers

Ý Never experience “out of stock” results

Ý Confidently sell online for in-store pickup

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Kibo Mobile Point of Commerce (mPOC) reduces complexity, supports rapid innovation, and scales to be the only platform you need to manage your retail business. We provide retailers the ability to drive innovation.

Kibo mPOC has full point of sale capability and so much more. It supports all aspects of the in-store experience including checkout, line busting, save the sale, endless aisle, omnichannel services like in-store pickup, and an instant view of a customer’s lifetime value. Manage your retail business and customers on a single future-proof platform. As the retail market continues to evolve, easily roll out more stores, pop ups, and sales events with cloud-based technology that supports you into the future.

MOBILE POINT OF COMMERCE

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INTUITIVE RETAIL ASSOCIATE PLATFORMEmpower your store associates to provide unparalleled customer service, drive sales transactions, and execute in-store operations. Kibo mPOC is built for mobile. With only minimal training, your store associates will quickly be assisting customers anywhere in the store, providing unparalleled service.

Ý Platform accessible anywhere and on any device

Ý Real-time transaction and customer data

Ý Seamless omnichannel visibility and ordering

Ý Unified customer view with purchase history, brand and product preferences, preferred shipping information, and wishlist capture

Ý Drive better customer experiences

SAVE THE SALE AND ENDLESS AISLEQuickly and easily provide customers information on inventory in your warehouses, stores, or with the brands you stock. Empower store associates to reserve products or place orders for delivery or in-store pickup.

Ý Cross-channel inventory visibility with endless aisle capability

Ý In-store save the sale of sold out or special order items

Ý Single checkout for online and offline products

UNIFY FRONT AND BACK STORE OPERATIONSPull together your point of sale, warehouse, inventory and order management, staffing, and CRM systems within one single platform. Coupled with real-time visibility into customer data, we provide retailers with the tools to make up-to-date decisions and drive business results.

Ý Support customer pickup for both online and call center orders to drive more traffic into stores

Ý Manage both front and back store operations with one retail associate platform

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REAL-TIME INDIVIDUALIZATION

DRIVE GROWTH AND LOYALTY WITH ONE-TO-ONE PERSONALIZED EXPERIENCESEngaged customers are more likely to convert, spend more, and become repeat customers with lower acquisition costs and higher lifetime value. Kibo Real-Time Individualization (RTI) works with existing eCommerce, CMS, email and call center systems to drive relevant experiences across devices and touchpoints. Combining big data, machine learning, and real-time streaming data technologies, Kibo RTI delivers on the promise of one-to-one experiences at scale.

Higher Engagement & Revenue Performance

Console Usability 1:1 at Scale

Ý Consistently outperforms other leading platforms in head-to-head engagement and revenue tests

Ý Organizes merchandising strategy in the same way you organize your site and operations

Ý One console and engine for content, promos and products, engagement and revenue tests

Ý Captures and stores data about each customer and uses customer preferences to drive personalized items

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SMART CUSTOMER DATA HUBCollect, connect, and enhance data about each customer across online devices and offline touchponts.

Ý Collect customer data

Ý Connect data across sources

Ý Ultra-fast access for online apps

REAL-TIME PERSONALIZATION ENGINEDeliver smart, personal experiences across existing systems and touchpoints.

Ý True machine learning

Ý New individualization algorithms

Ý Real-time interaction support

SELF-SERVICE MARKETING AND MERCHANDISING CONSOLEEmpower online merchandisers and marketers to drive higher conversion and brand centric experiences for customers.

Ý Apply domain knowledge

Ý Promote items

Ý Enforce brand guidelines

FIND OUT HOW KIBO POWERS OUR CUSTOMERS’

ACHIEVEMENTS

www.kibocommerce.cominfo@kibocommerce.com

877-350-3866

Kibo empowers retailers and branded manufacturers to achieve optimal performance of B2C and B2B commerce through unified consumer experiences. With more than 40 years of innovations, Kibo provides a complete omnichannel commerce platform delivered with the lowest total cost of ownership and the fastest time to market. By leveraging cloud technologies, individualized buying experiences, and true enterprise scale, Kibo enables you to reach higher peaks of sales and consumer loyalty. No matter the challenge, Kibo powers your success.