2-10 Home Buyers Warranty13900 E. Harvard Ave.Aurora, CO 80014

Important Document: Your Warranty Coverage Explained!

Register your home warranty 2-10.com/homeowner

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Print Date [00.00.00]. Certain items and events are not covered by this Service Agreement. Please review the exclusions listed throughout this document.

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Dear <HomeownerName>,

Congratulations for choosing to protect your home with a Home Warranty Service Agreement from 2-10 Home Buyers Warranty. Every year seven out of ten homes will experience a system or appliance failure, however you chose to have peace of mind from these unforeseen and costly breakdowns. It feels good to save money.

Sincerely,

2-10 Home Buyers Warranty

Here's how your home warranty plan works:

Review your Service Agreement.Purchase Contact Us HAPPY HOME

at 2-10.com/homeowner You have a happily serviced home.

Need Service Contractor Dispatched Your FeedbackCheck your Service Agreement for coverage. Service Contractor is dispatched. Tell us about your service experience.

YOUR SERVICE AGREEMENT NUMBER: [AZDv1l-908972R]Effective Date: [10/01/2018] Expiration Date:[10/01/2018]Service Fee: $85

[HomeownerName][Property Address, City, State ZIP Code]

WARRANTY PRICE[Purchased Plan Name] $[000.00]+ Options Purchased $[000.00]+ Tax $[000.00]+ Finance Charge $[000.00]

TOTAL: $[000.00]

Options Purchased:[HVAC SurplusVentilation PackageSafeguard PackageAdditional RefrigeratorExtended Pipe LeakRoofPre-Season HVAC Tune-upFreshwater Swimming Pool/SpaSaltwater Swimming Pool/Spa

Additional Freshwater Pool/Spa EquipmentSeptic SystemWell PumpWater Softener]

COVERAGEPlan Purchased: [Everything Together]

[HomeownerName]Property AddressCity, State ZIP Code

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Avid logo used with permission.

Here's the planyou purchased!

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You’ll be happyknowing your home is protected with a home warranty plan.

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Refrigerator with Ice Maker

Range/Oven/Cooktop/Hood

Dishwasher

Built-In Microwave

Garbage Disposal

Trash Compactor

Washer & Dryer

Air Conditioner

Furnace

Plumbing

Water Heater

Electrical Panel/Wiring

Major AppliancesPlan

HVAC + Water HeaterPlan

Everything TogetherPlan

Trust 2-10 Home Buyers WarrantyWith over 38 years in business and over 5.8 million homes covered, you can now rest easy knowing that your home’s systems and/or appliances are protected by comprehensive warranty coverage. You will feel good knowing that you can save money in the event of any failures to systems and appliances.

• 'A' rating from the Better Business Bureau

• Avid Ratings 4.2 out of 5 stars for overall service (All reviews published)

• 2-10 HBW pays 97.5% of claims

• Serviced more than 2 million appliances and systems in the last 10 years

• Paid over $430M in the last 10 years

• Meet National Home Service Contract Association Guidelines for Quality Service

Three Home Warranty Plans To Fit Your Needs

Coverage includes but not limited to:

Additional options are available if purchased: Pre-Season HVAC Tune-Up, HVAC Surplus, Additional Refrigerator, Built-in Wine Cooler, Freestanding Freezer, Wet Bar Refrigerator, Ventilation, Safeguard, Extended Pipe Leak, Water Softener, Pool/Spa Freshwater or Saltwater Equipment, Roof Leak, Septic System and Well Pump.

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LONG LIVE HAPPY HOMES®

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When does my Home Warranty Service Agreement begin?Your coverage starts on the Effective Date stated on the front of this Service Agreement, which is 30 days after You selected and ordered this coverage from Us, and ends 12 months later.

How do I request service?Contact Us at 2-10.com/homeowner or 800.775.4736, 24 hours a day, 7 days a week to place a service request.

What happens when I request service?When We receive Your service request, We dispatch an independent service contractor from Our network (a “Service Contractor ”) who will schedule a time, typically Monday through Friday during normal business hours, to inspect and diagnose Your reported issue. The Service Contractor then relays the findings back to Us. We use that information to determine whether a reported issue is within the coverage described throughout this Service Agreement, including determining whether the item was in good and safe working order on the Effective Date. In making that determination, We consider, among other relevant factors, whether a reasonable visual inspection and/or a simple mechanical test could have detected the Failure prior to the Effective Date. For example, a visual inspection would be examining a Covered Item to confirm it is intact and without damage or missing parts, and a simple mechanical test would be turning on a Covered Item and confirming it performs its primary function in a reasonable manner. If We need more information to make any determination, We may request a second opinion, at Our expense, from another Service Contractor.

‘Even If’ Service Fee Guarantee is exclusive to 2-10 HBW.

‘Even If’ an item isn’t eligible for coverage, and we dispatched a Service Contractor, reimbursement of the paid Service Fee may be requested.

‘Even If’ also means if the same part that was serviced fails again within the duration of the Service Agreement, you will not be charged a new Service Fee.

What is the timing of service?Under normal circumstances, Our service effort will be initiated within 48 hours. However, it will be up to You and the Service Contractor to work together to establish a time that the Service Contractor can come to Your home. You may request that We or the Service Contractor expedite efforts to address a failure. If We determine that there is an emergency circumstance, then We will make commercially reasonable efforts to expedite the Service. For non-emergency circumstances, the Service Contractor may charge You an additional fee to expedite the Service, but We can not guarantee expedited Service from a Service Contractor.

What is an emergency?An emergency request is generally defined as a Failure of a covered item resulting in: 1) no electricity, gas, water or toilet facilities to the entire home; 2) a system malfunction that causes ongoing damage to the home; or 3) a condition that immediately endangers health and safety. With emergency requests that are eligible for coverage, We will attempt to initiate Service within 24 hours.

What is eligible for coverage? In order to receive the Service, a Covered Item must be located at Your Home and installed within, or attached to the perimeter of the main foundation of the principal residence and any attached garage; and the Item must be in good and safe working order (that is, the Item is able to safely perform its primary function without irregularity, smoke, odor, hazards, unusual noises or other adverse or unintended outcomes) as of the Effective Date. We have certain dollar limits, requirements, limitations and exclusions specified in this Service Agreement, some are general and others are specifically stated in relation to particular systems and appliances. Please review the entire Service Agreement to see what items are included in the coverage You selected and any limitations or exclusions that apply to the coverage. If an item is not specifically included in the plan You selected, it is not eligible for Our Service, regardless of where it is located.

What is ‘Even If’ Service Fee GuaranteeSM?

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PRE-SEASON HVAC TUNE-UP: $40 Covered: A pre-season tune-up will be performed between February

and March or October and November (if applicable and when available) on both the heating and air conditioning units (if applicable and when weather permits). The optional pre-season tune-up coverage can be applied to up to two systems. A system is considered one heating unit and one air conditioning unit. To complete the pre-season tune-up, an appointment must be requested during the Spring and/or Fall windows, and one service fee is due per system during a service visit. If eligible repairs and replacements beyond the tune-up are required, no additional service fee is due.

Check thermostat operation and calibrate if necessary and possible, basic hose wash of leaves and debris of condensing coil, inspect condenser fan and fan blades for stability and damage, inspect service disconnect and fuses, check amperage draw of condenser motor and compressor, check crankcase heater operation for heat pumps, check refrigerant levels and system pressures, check contactors and capacitors, check belts and pulleys; adjust when accessible and applicable, general inspection of wiring (indoor and outdoor units as applicable), visual inspection of filter; replace if customer has replacement filter readily available, check accessible condensate lines and drain pans for leaks or stoppages (additional repair charges may apply for rerouting, if necessary), check indoor/outdoor motor bearings and wheel, lubricate motors and other moving parts when applicable and necessary, test temperature rise and drop for heating and cooling, check general heating operation, test defrost cycle (heating), check gas pressure (furnace), visual inspection of furnace chambers/heat exchanger, check and if necessary clean burners, visual inspection of accessible flue pipe, check amperage draw of indoor blower motor, inspect pilot system, check controls and safeties on furnace, inspect when applicable and accessible indoor and outdoor coils for restrictions and/or damaged fins, inspect accessible ductwork for visible tears/leaks, test for carbon monoxide when accessible and applicable.

Excluded: Clearing of stoppages to condensate drain lines, evaporator/indoor and condensing coil cleaning (including acid cleaning, cleaning or unclogging services required to correct problems related to the lack of manufacturer’s recommended maintenance).

Dollar Limits: Cost to diagnose, repair and/or replace (per unit) - $500.

HVAC SURPLUS: $89 Covered: Additional system, system defined as one heating unit and

one cooling unit. Upgrade code/modification/permit allowance up to $500 per Service Agreement. When a condenser or evaporative coil has failed and replacement is necessary, if necessary to maintain system operational compatibility and operation efficiency, we will replace the entire eligible system, even if that is not considered defective, with a system that meets current Federal, State, or Local Government efficiency and regulatory standards

Excluded: Items explicitly listed in the Heating and Cooling.

Dollar Limits: Geothermal and water source systems up to $1,500 Steam, hot water heat or hydronic systems up to $1,500Water cooled air conditioners, high velocity and hydronic systems up to $1,500

COOLING Covered: One system, centrally ducted refrigeration system, including heat

pump, evaporative cooler and built-in electric wall unit, all types of thermostats – including learning and programmable, ductwork, modification of plenum when necessary to effect an eligible repair, crane cost, filters, window units, refrigerant recovery and recharge, condensing unit pads and package unit pads, electrical cut-off switches, corrections to code violations up to $300 per Service Agreement, permits up to $300 per Service Agreement, modifications up to $300 per Service Agreement, haul away/disposal fees, items under manufacturer’s warranty, improper installation/repair/modification.

Excluded: Water towers, geothermal and water source systems, upgrades to maintain compatibility and/or compliance with SEER or refrigerant (available with HVAC Surplus), humidifiers, chillers, pre-coolers, condensate drain lines and mini-split systems. Geothermal underground piping, well pumps (and their components). Roof jacks, filters, all components of zone controlled and energy management systems, UV filters. Free standing units and any type of gas units. Collapsed ductwork.

Dollar Limits: Concrete encased or concealed ductwork - $750. Refrigerant lines - $500.

HEATING Covered: One system, centrally ducted gas, electric and gravity heating

system, all types of thermostats – including learning and programmable, ductwork, modification of plenum when necessary to effect an eligible repair, interior gas lines, crane cost, filters, built-in heat lamps, corrections to code violations up to $300 per Service Agreement, permits up to $300 per Service Agreement, modifications up to $300 per Service Agreement, haul away/disposal fees, items under manufacturer’s warranty, improper installation/repair/modification.

Excluded: Coal or wood burning equipment, steam, hydronic or hot water systems, geothermal and water source systems (available with HVAC Surplus), glycol systems, fireplaces, free-standing or portable heating units, fuel oil lines, fuel oil or propane gas storage tanks, flue venting, outside or underground piping and components for geothermal and/or water source systems, well pumps and well pump components for geothermal and/or water source systems, all components of zone controlled and energy management systems. Collapsed ductwork.

Dollar Limits: Concrete encased or concealed ductwork - $750. Gas lines - $500.

HVAC + WATER HEATER Included in Everything Together Plan and HVAC + Water Heater Plan

HVAC Options (If purchased. Available at renewal.)

WATER HEATER Covered: Gas and electric water heaters including tankless, power and

direct vent units, water heater interior gas lines. Anode rod, burner, cold water valve, control valve, dip tube, drain valve, electric supply and gas valve when it is the primary system failure, heating elements, hot water outlet, overflow pipe, pressure release valve, temperature valve, thermocouple, upper and lower thermostats, water heater tank, tank leaks and loss arising as a result of sediment.

Excluded: Drain vent hood, oil hot water tanks or oil storage tanks, flue venting, insufficient capacity and solar equipment.

Dollar Limits: No unit dollar limits applicable, however subject to aggregate Service Agreement maximum.

Get to know your coverage from 2-10 HBW

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MAJOR APPLIANCESIncluded in Everything Together Plan and Major Appliances Plan

ADDITIONAL REFRIGERATOR, BUILT-IN WINE COOLER, FREESTANDING FREEZER, WET BAR REFRIGERATOR (EACH SOLD SEPARATELY): $40 PER UNIT

Covered: All components that affect the cooling operation of the unit including compressor, thermostat, condenser coil, evaporator and defrost system. Wet bar refrigerator (up to 16 cubic feet). Built-in wine cooler (30 bottle minimum).

Excluded: Refrigerators with more than one compressor. Multi-media center, racks, shelves, doors, glides, slides, glass interior thermal shells and food spoilage.

Dollar Limits: Cost to diagnose, repair and/or replace (per unit) - $500.

Appliance Options (If purchased. Available at renewal.)BONUS Appliance Coverage

Covered: Refrigerator including ice maker, ice crusher, beverage dispenser, handles, hinges, water supply lines and respective equipment. Dishwasher including handles, hinges, racks, baskets, rollers, tub and interior lining, springs, latch assemblies and soap dispensers. Range/oven/cooktop/hood including handles, hinges, clocks, rotisseries, racks, knobs and dials, interior lining, glass/ceramic cooktops, self cleaning mechanisms and latch assemblies. Washer and dryer including hinges, glass, handles and racks. Built-in microwave including handles, hinges, interior lining, clocks and shelves, turntable platforms and rollers. Trash compactor including handles, hinges, lock and key assemblies and removable buckets. Garbage disposal. Exhaust fan. Modifications up to $300 per Service Agreement, permits up to $300 per Service Agreement, haul away/disposal fees, items under manufacturer’s warranty.

Excluded: Appliances not located in the primary kitchen with the exception of the washer and dryer, unless additional refrigerator option(s) are purchased. Meat probe assemblies, outdoor glass, sensi-heat burners will only be replaced with standard burners for range, oven, cooktop. Multimedia center including technology convenience items like LCD screens, Wi-Fi and cameras. Racks, shelves, interior thermal shells, food spoilage and freezers which are not an integral part of the kitchen refrigerator. Door glass, portable or counter top units, trim kits, hinges, meat probe assemblies, rotisseries for built-in microwave. Plastic mini-tub, soap dispensers, filter screens, knobs, dials, hinges, lint screen and damage to clothing for washer and dryer. Duplicate appliances.

Dollar Limits: Built-in or sealed refrigeration units - $2,500.

Electrical Options (If purchased. Available at renewal.)

Covered: Electrical wiring, switches, outlets and panels, central vacuum, doorbell system, burglar and fire alarm systems, telephone wiring, attic, ceiling and exhaust fans, garage door opener – all parts and components for up to three units, garage door hinges, springs, remote sending units, permanently installed lighting fixtures, Built-in heat lamps, corrections to code violations up to $300 per Service Agreement, permits up to $300 per Service Agreement, modifications up to $300 per Service Agreement, haul away/disposal fees, items under manufacturer’s warranty.

Excluded: Whole house fans, data wiring, meter boxes, wiring outside the home/garage. Electronic or computerized energy management systems, lighting fixtures that are not hard-wired or appliance management systems. Central vacuum system ductwork and accessories, any wiring or other electrical items located outside the perimeter of the principal dwelling and attached garage, or any loss due to water seepage along service cable. Belts, shutters and filters for attic, ceiling and exhaust fans. Garage doors, garage door track/rail assembly, rollers or physical damage. Doorbells that are part of intercom systems.

Dollar Limits: Concealed and/or concrete encased wiring - $750.

VENTILATION: $40 Covered: Ceiling fans, exhaust fans, attic fans.

Excluded: Belts, shutters and filters on ceiling, attic and exhaust fans. Data wiring, meter boxes and wiring outside the home/garage. Any wiring or other electrical items located outside the perimeter of the principal dwelling and attached garage.

Dollar Limits: Cost to diagnose, repair and/or replace - $500.

SAFEGUARD: $40 Covered: Burglar alarm, Fire alarm, Garage Door Opener – all parts and

components for up to three units. Including door hinges, springs and remote sending units.

Excluded: Garage door – door track/rail assembly, rollers or physical damage. Any wiring or other electrical items located outside the perimeter of the principal dwelling and attached garage. Other free standing, non-integrated (built in), non-hardwired technology for detecting motion, breach, smoke, water, etc.

Dollar Limits: Cost to diagnose, repair and/or replace - $500.

ELECTRICAL Included in Everything Together Plan

APPLIANCE COLOR MATCHWhen replacing an appliance we will not only match the function, capacity and efficiency of the previous appliance, we will also match the color. When Possible.

APPLIANCE REPLACEMENT OFFER When placing a service request for a covered appliance, you may proceed with the service request OR initiate the Appliance Replacement Offer. We will give You a check for $100 to apply toward a brand new appliance instead of completing the appliance repair. You will save your Service Fee.

APPLIANCE DISCOUNT PROGRAMAn exclusive benefit for 2-10 HBW customers. Save up to 65% on new GE®, Whirlpool®, Amana®, KitchenAid®, Jenn-Air®, Maytag®, Gladiator® brands and more.

ADDITIONAL OPTIONS (If purchased. Available at renewal.)

ROOF LEAK: $100 Covered: Water leaks must occur in the roof located over the occupied living

area (excluding garage), provided the leaks are the result of rain and/or normal wear and deterioration and the roof was watertight and in good condition at the effective date of coverage. Flashing.

Excluded: Gutters, chimneys, vent and drain lines, roof-mounted installations, leaks over any deck or balcony, or leaks which result from or are caused by any of the following: missing and/or broken shingles or tiles, damage due to persons walking or standing on the roof, construction or repairs not performed in a workmanlike manner, failure to perform normal roof maintenance.

Dollar Limits: Cost to diagnose, repair and/or replace - $1,000.

POOL/SPA FRESHWATER EQUIPMENT: $160 Covered: All components and parts of the heating, pumping, pool-sweep

motors and filtration systems. A spa, including an exterior hot tub and whirlpool, is also covered along with a swimming pool if the units utilize common equipment. If they do not utilize common equipment, an additional fee is required to cover the second set of equipment.

Excluded: Cleaning equipment including pop-up heads, turbo valves, creepy crawlers and the like, skimmers, lights, jets, liners, concrete-encased, electrical, plumbing or gas lines located underground, structural defects, solar equipment, chlorinators, sanitizing system, heat pump, booster pumps for water features and energy management systems. Water chemistry control equipment and materials, disposable filtration media, valve actuator motor, remote control panel switches and booster pumps for water features. All pool/spa equipment for a saltwater swimming pool or spa, unless option purchased.

Dollar Limits: Cost to diagnose, repair and/or replace - $1,000.

SEPTIC SYSTEM: $45 Covered: Septic tank, ejector pump from house to septic tank, line from

house to septic tank.

Excluded: Lift stations, tile fields and leach beds, insufficient capacity, ground-level clean out, pumping, grinder pumps. Dollar Limits: Cost to diagnose, repair and/or replace - $500.

WATER SOFTENER: $80 Covered: All components and parts of domestic water softener.

Excluded: Conditions of insufficient or excessive water, water filters, reverse osmosis filters, water purification systems and water softening media.

Dollar Limits: Cost to diagnose, repair and/or replace - $1,000.

WELL PUMP: $75 Covered: All components and parts of well pump if utilized for primary dwelling.

Excluded: Well casing, pressure tank, piping or electrical lines leading to or connecting pressure tank and primary dwelling, holding or storage tanks and re-drilling of well, system/parts utilized for lawn sprinkler systems.

Dollar Limits: Cost to diagnose, repair and/or replace - $500.

POOL/SPA SALTWATER EQUIPMENT: $345 Covered: All items listed as covered for Pool/Spa Equipment Freshwater

Equipment as well as saltwater cell and circuit board.

Excluded: All items listed as excluded for Pool/Spa Equipment

Dollar Limits: Cost to diagnose, repair and/or replace - $1,000.

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EXTENDED PIPE LEAK: $60 Covered: External pipe leaks, exterior hose bibbs and main shut off valve

located outside the foundation of the home. Includes water and drain lines that service the main home or other structure covered by the Service Agreement.

Excluded: Faucets, sprinkler systems, swimming pool/built-in pool piping, downspout, landscape drain lines, failure due to freeze, city/county shut off valve, damage due to roots.

Dollar Limits: Cost to diagnose, repair and/or replace - $1,000.

PLUMBING Included in Everything Together Plan

Covered: Water, drain, waste or vent pipe leaks or breaks, including polybutylene, gas and electric water heaters including tankless, power and direct vent units, water heater interior gas lines, toilet tank, bowl, tank assembly parts, flange and wax ring seals, built-in bathtub whirlpool motor and pump assemblies, drain line stoppages that can be cleared with a standard sewer cable, primary, permanently installed sump pumps used for ground water, pressure regulators, valves: shower, tub, diverter, risers, angle stops and gate valves, interior hose bibbs, exterior hose bibbs, Faucets and faucet handles, including shower heads, arms and tub spouts, corrections to code violations up to $300 per Service Agreement, permits up to $300 per Service Agreement, modifications up to $300 per Service Agreement, haul away/disposal fees, items under manufacturer’s warranty.

Excluded: Filters, sewage ejector pumps, hydro-jetting, sewer grinders, backflow preventers, drain line stoppages due to roots, performing diagnosis with camera, fixtures, water meters, shower enclosures, shower-base pans, strainers, caulking, grouting, lawn sprinkler systems, tile fields, leach beds, lift stations, any loss arising out of a condition of mineral or chemical deposits (except water heaters), water residue or insufficient capacity loss arising from porcelain chipping, cracking, dents or other externally caused physical damages. Water heaters: oil hot water tanks or oil storage tanks, flue venting, insufficient capacity and solar equipment.

Dollar Limits: Concealed and/or concrete encased water, gas, drain, waste, vent piping, leaks and breaks in the plumbing system - $750. Polybutylene piping and PEX Manifold plumbing system - $1,000. Faucet and faucet handle repair and/or replacement of faucets and facet handles, shower heads or tub spouts for kitchens and baths - $150 per faucet. Toilet replacement, only in the event of sediment/calcium build up - cost to repair and/or replace each toilet is limited to $500.

Plumbing Options (If purchased. Available at renewal.)

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TERMS AND CONDITIONS

1. Provider/Obligor. The provider/obligor (“2-10 Home Buyers Warranty”, “2-10 HBW”, “We”, “Us” and “Our”) for this limited home systems and appliances service agreement (“Service Agreement” or “Agreement”) is Home Buyers Warranty Corporation VI, if Your Home is in Florida, and 2-10 Home Buyers Warranty of Virginia, Inc., if Your Home is in Virginia. This Agreement is among Us and the person(s) listed as Homeowner(s) (“You” and “Your”) on Page 1 of this Agreement and is solely for the property stated on Page 1 of this Agreement under the heading Homeowner Property (the “Home”).

2. Coverage Period. Coverage begins on the Effective Date stated on Page 1 of this document and continues for 12 months (the “Initial Term”). At the end of the Initial Term (and each Renewal Term) this Agreement will renew, at Our sole discretion, for a 12-month term (each a “Renewal Term”). The Initial Term together with each Renewal Term is the full duration of this Agreement (the “Term”). If eligible for renewal, We will notify You of Our prevailing rates and terms.

3. Covered Systems & Appliances. The only systems and appliances (each an “Item”) eligible for Service are those Items that meet all eligibility criteria stated in this Agreement and are specifically listed as covered in Your selected plan (each a “Covered Item”).

4. Our Coverage Obligations. When We determine, at Our sole discretion, that a Covered Item failed on or after the Effective Date and that such failure was solely due to normal wear and tear (a “Failure”), We agree to have such Covered Item repaired or replaced, at Our sole discretion, so the Covered Item may continue to perform its primary function (the “Service”).

5. When You Can Use Your Contractor. When no Service Contractor is available in Your area, We will ask You to select a licensed and insured contractor (“Your Contractor”) to work with Us. Your Contractor must contact Us with a detailed diagnosis and estimate to obtain an authorization number and conditions from Us before performing any work. We will not provide any reimbursement to You or Your Contractor until We receive proof the Failure was properly addressed within the scope of Our authorization. You are solely responsible for every cost arising from any work, services or equipment Your Contractor (or any other independent contractor, company or individual) performs or provides without Our prior express authorization, even for Covered Items otherwise eligible for Service. You may, upon advance notice to Us and subject to the requirements of this Section and Agreement as a whole, elect to use Your Contractor even if a Service Contractor is available in Your area; however, We will only provide payment to Your Contractor in an amount equivalent to what We would have paid (as determined in Our sole discretion) for parts and labor for a Service Contractor to complete the Service and You will be solely responsible for any and all excess costs of Your Contractor.

6. Cash Payments. We may provide You a cash payment ( “Cash Payment”) in response to a Failure. For example, We may elect to make a Cash Payment when We determine that the: (a) cost to address the Failure exceeds an applicable Dollar Limit; (b) repairing or replacing the Covered Item would not comply with laws, regulations or code requirements; (c) the Covered Item is subject to a manufacturer’s recall for a defect unrelated to the Failure; or (d) a part, item, material or chemical (each a “Component”) needed to repair the Failure is not readily available to Us or in the ordinary course of business. The amount of a Cash Payment will be the lesser of the following amounts: (i) the lowest amount a consumer in Your area would pay to have a contractor remedy the Failure; (ii) the amount We would have paid for

Component(s) and labor if a Service Contractor could have repaired the Failure; (iii) the amount We would pay for equipment and labor to have a Service Contractor replace the Covered Item; or (iv) the Dollar Limit applicable to the Covered Item less the Service Fee and the cost We incurred to diagnose the Failure. A Cash Payment may be subject to certain restrictions by Us, and/or applicable state laws and regulations. Once You accept a Cash Payment, We are no longer responsible, in any manner, for addressing the related Failure and/or Covered Item.

7. Certain Fees & Costs You Are Responsible For. You agree to pay the Service Fee(s) stated on Page 1 of this Agreement when a Service Contractor visits Your Home to diagnose a reported Failure. Addressing a Failure may involve certain services, parts and/or systems, equipment or appliances outside the coverage in this Agreement, or that are specifically excluded or limited under this Agreement (the “Excluded Work”). You are responsible for all expenses related to Excluded Work (the “Non-Covered Costs”). You are responsible for paying the Service Contractor or Your Contractor directly for all Non-Covered Costs. However, We or the Service Contractor will notify You of any Non-Covered Costs and obtain Your acceptance of those Non-Covered Costs before Service is completed. If You fail or refuse to pay a Service Fee or the Non-Covered Costs, You agree that We have no obligation to perform Service. If You pay a Service Fee, but We later determine and notify You that the Item is not eligible for Service, We will refund such Service Fee upon Your request. We will not refund the Service Fee if You do not receive Service because You refuse to pay the Non-Covered Costs.

8. Your Additional Responsibilities. Unless specifically stated otherwise in reference to Your selected coverage(s), You are responsible for the following: (a) All costs related to obtaining, addressing and correcting every permit or other matters related to any applicable codes, ordinances, laws and/or regulations necessary for, or applicable to, addressing a Failure. We will not perform Service until You obtain all required permits or approvals from governing authorities. (b) All costs related to providing or closing access to Covered Items. However, if a Service Contractor determines it is necessary to open holes in the walls, floors or ceilings in Your Home to address a Failure, We will pay the Service Contractor to close each such hole and restore the surfaces to a rough finish, which may include using patch, tape, sheet rock mud and/or sand, and does not include any cosmetic repairs or finishes. Our obligation to the pay the Service Contractor remains subject to every applicable Dollar Limit. (c) Cleaning and/or maintaining Covered Items as specified by the Item manufacturer. We are not responsible for the repair of any cosmetic defects, smells, noises or for the cost of cleaning any parts or equipment. If We determine a Failure is caused in part by a failure to properly clean or maintain a Covered Item, that Covered Item is not eligible for Service. (d) Providing a safe working environment for Service Contractors, including for example, removing and/or remediating any hazardous materials a Service Contractor may encounter in Your Home, and any expenses related to disposing anything that contains hazardous materials (for example, condensing units, capacitors, compressors, evaporator coils, refrigerators and water heaters). We have no obligation to, and will not, authorize a Service Contractor to perform any work at Your Home if there is any risk they may be exposed to environmental contamination. (e) All costs related to correcting, repairing or replacing a Covered Item and/or Components because of inadequate capacity, manufacturer’s recall, improper design, improper installation, previous repair or problems caused by alterations or modifications. (f) All costs related to Items that must be removed or installed by a Service Contractor to address a Failure in a Covered Item. (g) All costs related to construction,

carpentry or other modifications needed to facilitate a repair or Replacement. (h) For not harming or damaging any Covered Item and/or the equipment or property of a Service Contractor. (i) For not threatening or harming Us, any of Our employees or any Service Contractor in any format or medium, including without limitation, via phone, email, face-to-face interaction, internet and/or social media. (j) All fees and costs associated with any service on a Covered Item that is initiated prior to the Effective Date.

9. Requirements, Limitations, Restrictions & Qualifications. (a) To be eligible for Service, Your Home must be an owned or rented non-mobile habitable residential structure. Examples of mobile structures ineligible for Service are recreational vehicles, fifth wheels, motor homes and tiny homes. Commercial properties or residences being used for business purposes (for example: bed and breakfasts, care centers, group homes, fraternity/sorority houses, hair salons, churches and schools) are also ineligible for Service. (b) Shared Items in a multi-unit building are eligible for Service if each unit has a separate agreement with Us with identical coverage purchased. Otherwise, if the service request is for a dwelling unit within a multi-unit building, only Items specific to the covered dwelling unit will be eligible for Service. Common grounds and facilities are excluded and not eligible for Service. (c) We solely determine whether a Covered Item and/or any of its Components will be repaired or replaced or if a Cash Payment will be made. When We elect to replace a Covered Item, or any of its Components, We will use commercially reasonable efforts to find a replacement Item or Component (a “Replacement”) that can perform the primary function, capacity and efficiency of the Covered Item or Component being replaced. Unless specifically stated otherwise, We have no obligation to provide a Replacement that matches the dimensions or brand of the Covered Item or Component being replaced or that matches or replaces any feature of a Covered Item unrelated to its primary function, for example, any convenience functionality, cosmetic detail or Wi-Fi capability. We have no obligation to upgrade Covered Items or Components because of: (i) the incompatibility of any existing systems or appliances with the Replacement; (ii) any type of chemical or material needed by the Replacement to perform its primary function, for example differences in technology, refrigeration requirements or efficiency; or (iii) mandates by federal, state or local governments. (d) We support the utilization of environmentally friendly alternative refrigerants to HCFCs, commonly used as refrigerants in air conditioners. A Service Contractor may use alternative refrigerants when repairing or replacing Items that use HCFC refrigerants (particularly Items using R-22). The Service Contractor will select an alternative refrigerant based upon its ability to approximate the HCFC refrigerant being replaced, its availability, application and any applicable regional criteria. (e) Any coverage We provide shall be secondary and excess to any other coverage provided by any insurance or manufacturer’s warranty available to You, whether primary, pro-rata or excess and whether or not collected. (f) You agree to and hereby waive any right or recovery of claims by anyone claiming through You, by way of subrogation or otherwise, including any insurers. For example, You agree that any insurer of Your Home cannot assert a claim or otherwise seek to recover from Us on Your behalf any damages arising from or related to a Failure or the Service.

10. Excluded Liabilities & Obligations; Liability Limits. (a) We are not responsible or liable for any delay in or failure to perform Service as a result of conditions beyond Our control and/or that of a Service Contractor, for example: shortages or delays in obtaining parts or equipment; weather; labor difficulties, strikes or

To keep Our coverage reasonably priced and fair for You, You and We must adhere to all procedures and limitations stated throughout the Service Agreement. For avoidance of doubt, the Service Agreement includes these Terms of Service in addition to every page that precedes these Terms of Service. Section 11 below contains important provisions for the use of final and binding arbitration to resolve disputes among You and Us.

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shortages; Internet or telecommunications equipment disruption; transportation stoppages or slowdowns; acts of God; war; terrorism; epidemics; or unavailability or scheduling difficulties of Service Contractors. (b) We have no obligation to provide Service (nor are We liable for any damage) if a Failure is related to any of the following causes (whether acting alone, in sequence or concurrence with any other cause): misuse or abuse; missing parts; structural, soil or foundation movement; fire; freezing; lightning; fuel or energy shortages; explosion; electrical failure or surge; water damage; water failure; lightning; mud; earthquake; storms; accidents; pest damage; pet damage; mold; mildew; rot; fungus; flood; or actual, alleged or threatened discharge, seepage, release or escape of any solid, liquid, gaseous or thermal irritant or contaminant, such as smoke, vapor, soot, fumes, acids, alkalis, chemicals and waste, for example the leaching of sulfur dioxide from Chinese manufactured drywall. (c) Our obligation to provide Service on a Covered Item only extends to the Covered Item that sustained the Failure. We have no obligation to Service an otherwise Covered Item or any other property incidentally impacted by a Failure. (d) We have no obligation to perform verification and/or diagnostic testing of ductwork, the sealing of ductwork and any associated repair costs. (e) We have no obligation to provide Service for Covered Items classified as commercial grade (regardless of residential use designation) or the like by the manufacturer, or otherwise known to be for commercial use, or for heating and/or air conditioning units with a capacity greater than five tons. (f) Our Express Warranty: We warrant that We will perform Service with the same professional degree of care customarily provided within the home service agreement industry. Your exclusive remedy, and Our entire liability, for a breach of this warranty shall, at Our option, be the re-performance of Service, or a refund of the Price for the then-current Initial Term or Renewal Term. (g) DISCLAIMER OF WARRANTY. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO SERVICE OR THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, ORAL OR WRITTEN STATEMENTS BY US, OUR AGENTS OR SERVICE CONTRACTORS OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTION OR FITNESS FOR PARTICULAR PURPOSE) ARE HEREBY EXCLUDED AND DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. YOU ACKNOWLEDGE AND AGREE THAT SERVICE IS NOT WARRANTED TO BE ERROR-FREE. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED BY APPLICABLE LAW, SUCH WARRANTY IS LIMITED IN DURATION TO THE GREATER OF (i) 1 YEAR OR (ii) THE SHORTEST DURATION ALLOWED BY APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY AMONG JURISDICTIONS. (h) EXCLUSION OF CERTAIN TYPES OF DAMAGES. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND SUFFERED BY YOU OR ANY THIRD PARTY, FOR EXAMPLE, LOST PROFITS, BUSINESS INTERRUPTIONS OR OTHER ECONOMIC LOSS RELATED IN ANY WAY TO THIS AGREEMENT OR ANY USE OF OR FAILURE TO BE ABLE TO USE OUR SERVICE. WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO (i) COST OF PROCUREMENT OF SUBSTITUTE SERVICE; (ii) ANY LOSSES, LIABILITIES OR CLAIMS INCURRED OR ARISING IN CONNECTION WITH THE USE OR PROVISION BY YOU OF SERVICE; OR (iii) THE ACTS OR OMISSIONS OF YOU OR YOUR AGENTS, INSURERS OR CONTRACTORS. (i) LIMITATION ON OUR LIABILITY. THE TOTAL AGGREGATE LIABILITY OF US AND OUR PARENTS, SUBSIDIARIES, AND AFFILIATES AND EACH OF THEIR RESPECTIVE OWNERS, MEMBERS, SHAREHOLDERS,

OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, AGENTS AND ASSIGNS FOR ANY COSTS, DAMAGES, FINES, LIABILITIES, LOSSES, PENALTIES AND OTHER EXPENSES INCURRED BY YOU ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED: (i) $25,000 DURING THE INITIAL TERM OR (ii) $25,000 DURING EACH RENEWAL TERM (IF ANY). THE EXISTENCE OF ONE OR MORE CLAIMS OF ANY KIND(S) IN ANY FORUM(S) WILL NOT ENLARGE THE FOREGOING LIMITS. (j) THE WAIVERS, EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH IN THIS AGREEMENT SHALL (i) APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE AND (ii) BE INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY WARRANTY OR EXCLUSIVE OR LIMITED REMEDY STATED HEREIN, AND SHALL APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Arbitration Provision Including Jury Trial & Class Action Waivers. (a) Arbitration Agreement. You and We agree that any complaint, controversy or dispute arising out of or relating to this Agreement or the breach of this Agreement (a “Complaint”) shall exclusively be resolved by binding arbitration and not by a judge or jury. The arbitration shall be conducted by Arbitration Resolution Services, Inc. (“ARS”) and You and We agree to be bound by any and all rules of ARS, which can be found at www.arbresolutions.com. This provision covers disputes based upon contract, tort, consumer rights, fraud and other intentional torts, negligence, constitution, statute, regulation, ordinance, common law and equity. A demand for arbitration shall be made within a reasonable time after the Complaint has arisen but in no event after the date when institution of legal or equitable proceedings would be barred by the applicable statute of limitations. The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You and We expressly agree that this provision involves and concerns interstate commerce and interpretation of this provision shall be governed by the Federal Arbitration Act (9 U.S.C. § 1, et seq.), to the exclusion of any different or inconsistent state or local law, ordinance or judicial rule. This arbitration provision is self-executing. Any disputes concerning the interpretation or enforceability of this arbitration provision, including without limitation, its revocability or voidability for any cause, the scope of arbitral issues and any defense based upon waiver, estoppel or laches shall be decided by the arbitrator. All administrative fees of ARS and fees of the arbitrator shall be allocated to You and Us as provided in the rules of ARS, subject to the discretion of the arbitrator to reallocate such fees in the interests of justice. The prevailing party in any court action brought for the enforcement or interpretation of this provision shall be entitled to receive from the losing party a reasonable sum for its attorneys’ fees and costs, in addition to any other relief to which it may be entitled. (b) Class Action Waiver. You hereby agree that You will only bring a Complaint in Your individual capacity, and not as a plaintiff or class member in any purported class, multiple plaintiff, collective, representative or similar proceeding (each a “Class Action”). You expressly agree to not maintain any Class Action in any forum. Instead You agree to have each and every Complaint decided individually through arbitration. Claims cannot be consolidated in arbitration unless You and We jointly agree in writing.

12. Cancelling or Terminating This Agreement. (a) You may cancel this Agreement any time by calling 800.743.4210. (b) We may cancel this Agreement upon written notice to You if We conclude (i) You committed fraud or made a material misrepresentation concerning any Item or other material facts related to this Agreement; (ii) You failed to pay any amount due to Us; (iii) You breached Your duties, conditions or warranties to Us; or (iv) a change in regulations or laws materially affects Our business or ability to fulfill Our obligations.

To the extent allowed by applicable law, We may cancel or rescind this Agreement before the Effective Date for any reason. (c) Our Money Back Guarantee: If this Agreement is canceled before the Effective Date, You will receive a full refund. If this Agreement is canceled 10 or fewer days after the Effective Date, You will receive a full refund less any amounts We paid for Service and a $25 processing fee. If the Agreement is cancelled thereafter, You will receive a pro-rata refund of 90% of the Price You paid, if any, for the unexpired Term less: (i) any amounts We paid pursuant to this Agreement during the Initial Term or the Renewal Term, as applicable; (ii) any other charges or fees You are responsible for; and (iii) a $25 processing fee.

13. Agreement Price & Your Payment Options. (a) You agree to pay Us the Agreement price (the “Price”) stated on Page 1 of this Agreement. Upon advanced notice to You, We may adjust the Price for each Renewal Term (if any). (b) At Our sole discretion, You may pay the Price in 12 equal monthly installments (each a “Monthly Payment”) subject to an administrative processing and handling fee not to exceed 10% of the Monthly Payment amount. Each Monthly Payment shall be made by credit or debit card (Visa, Master Card or American Express) or, at Our sole discretion, ACH. Your first Monthly Payment is due when You request to enter this Agreement with Us.

14. Miscellaneous. (a) The language in all parts of this Agreement shall be construed simply, as a whole and in accordance with its fair meaning and, in the event of an ambiguity or dispute, shall not be construed for or against You or Us. The captions of the articles, sections and subsections are inserted solely for convenience and shall not be treated or construed as part of this Agreement. (b) In the event any provision, or part thereof, of this Agreement is held to be invalid, illegal or otherwise unenforceable, such holding will not affect the validity of the other provisions. Any such provision, or part thereof shall be enforced to the extent possible consistent with the stated intention of the parties, or, if incapable of such enforcement, shall be stricken from this Agreement, while the remaining provisions of this Agreement remain in full force and effect to the fullest extent permitted by law. This severability shall be subject to two exceptions: (i) if a determination is made that the Class Action Waiver is unenforceable, and that determination is not reversed on appeal, then Section 11 shall be void in its entirety; and (ii) if a court determines that a public injunctive relief claim may proceed despite the Class Action Waiver, and that determination is not reversed on appeal, then the public injunctive relief claim will be decided by a court, any individual claims will be arbitrated and the parties will ask the court to stay the public injunctive relief claim until the other claims have been finally concluded. (c) The price of the real property items and services is valued at 94% of the Price and the price of the personal property items and services is valued at 6% of the Price. (d) You may only transfer this Agreement if You sell Your Home. To transfer this Agreement to a purchaser of Your Home, You must contact Us before the ownership of Your Home has changed hands. (e) You acknowledge, agree and consent that during the Term, We and Our agents may call, text, email and otherwise contact You via any method or device You own in order to perform Service, as well as to send You advertisements or telemarketing messages.

15. State Disclosures & Amendments. Florida: (a) The Price charged for this Agreement is not subject to regulation by the Florida Office of Insurance Regulation. (b) If You choose to cancel this Agreement, the processing fee in Section 12 of this Agreement shall not exceed the lesser of $25 or 5% of the Price You paid for this Agreement during the Initial Term or Renewal Term (as applicable). (c) We may not provide listing coverage for free. If You list Your Home for sale during the Term, You must promptly notify Us. (d) Our obligations under this Agreement are backed by full faith and credit of Us and are not guaranteed under an Agreement Reimbursement Insurance Policy.

TERMS AND CONDITIONS

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