twu local 556 executive board meeting july 11-13, 2017 … · twu local 556 executive board meeting...

TWU Local 556

Executive Board Meeting

July 11-13, 2017

Synopsis

Tuesday July 11, 2017

Audrey Stone called the Meeting to order at 0908.

TWU Local 556 Executive Board Members Audrey Stone, Michael Massoni, John Parrott, Brett Nevarez, Sam

Wilkins, Matt Hettich, Stacey Vavakas, David Jackson, Brian "BR" Ricks, and John DiPippa were present at

the Meeting.

Cuyler Thompson and Jessica Parker were excused for vacation.

Rachel Brownfield was excused for maternity leave.

Jimmy West was excused for medical leave.

Donna Keith and Pamila Forte-Oak were excused for personal reasons.

Heather Kelly-Gray was excused for Union Business.

Sam Wilkins read aloud the TWU Membership Pledge.

The Executive Board recited the Pledge of Allegiance.

Sam Wilkins made a motion (1) to excuse Pam Forte-Oak from the Tuesday session of the July Executive

Board meeting for personal reasons. David Jackson seconded the motion. The Executive Board voted by roll

call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea

Cuyler Thompson Excused

Sam Wilkins Yea

Heather Kelly-Gray Excused

Stacey Vavakas Yea

David Jackson Yea

2

John DiPippa Yea

Matt Hettich Yea

Rachel Brownfield Excused

Pamila Forte-Oak Excused

Brian “BR” Ricks Yea

Jimmy West Excused

Donna Keith Excused

Jessica Parker Excused

The motion carried.

Sam Wilkins made a motion (2) to excuse Donna Keith from the Tuesday session of the July Executive Board

meeting for personal reasons. John Parrott seconded the motion. The Executive Board voted by roll call on the

motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Sam Wilkins made a motion (3) to excuse Jessica Parker from the Tuesday and Wednesday session of the July

Executive Board meeting for vacation. John Parrott seconded the motion. The Executive Board voted by roll


Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea

3




Jimmy West Excused

Donna Keith Excused


The motion carried.

Sam Wilkins made a motion (4) to excuse Rachel Brownfield from the July Executive Board meeting for

Maternity Leave. John Parrott seconded the motion. The Executive Board voted by roll call on the motion on

the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

The Executive Board discussed potential topics of conversation for the Southwest Airlines Management

Representatives, scheduled as guests later in the Meeting.

Audrey Stone briefed the Executive Board on Unaccompanied Minor procedures; that the procedures have been

updated in the Ground Operations Manual to address the specific concerns brought forth by a Member of the

Executive Board.

Matt Hettich submitted the June 2017 Executive Board Meeting Minutes for review.

The Executive Board made corrections and changes to the Minutes.

Grievance Committee Co-Chairperson Becky Parker entered the Meeting at 0958.

Southwest Airlines Inflight Management Representatives Steve Murtoff, Mike Sims and Rachel Loudermilk

entered the Meeting at 1000.

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Mike Sims briefed the Executive Board on Southwest Airlines operation over the summer, the Hot

Aircraft reporting, and Net Promoter Scores, the highest scores yet achieved of 71%. Mike Sims stated

that overall, according to the Net Promoter Scores, Customers are happy with the level of Customer

Service delivered by Southwest Airlines Flight Attendants. Mike Sims brought up a concern identified by

Inflight Management: the rise in the use of personal electronic devices by Flight Attendants during

critical phases of flight. Steve Murtoff discussed plans to add more capabilities to the Flight Attendants’

Electronic Flight Bags (IEFBs) to assist with “hospitality.” Management intends to engage the Union

during test phases. Steve Murtoff updated the Executive Board on potential changes to the products

offered onboard Southwest Airlines flights. The move is motivated by a desire to align the menu

offerings with what customers want. Potential changes include offering more premium alcohol and

snack options, as well as conducting a competitive pricing review of non-alcoholic beverages and

mixers. Michael Massoni discussed issues with ordering new uniforms. Inflight Management is

monitoring those who haven’t had an opportunity to place an order for the new uniform. Steve Murtoff

discussed Appearance Standards and uniform compliance. Michael Massoni suggested publishing a

“look book” to help with communication of acceptable uniform combinations. Mike Sims followed up

with the issue brought forth in a previous meeting of too many Operations Agents in the forward galley

on originators, suggesting that it is due to highly assertive Agents in Baltimore. There was discussion

about Operations Agents incorrectly informing Flight Attendants about boarding times on international

flights; Steve Murtoff will follow up on with Ground Operations that there is no set time for boarding.

Stacey Vavakas discussed the issue of commuting Flight Attendants being left behind under the new

reservations system. Mike Sims stated that there are functionality issues and that it can take longer to

accommodate Customers under the new reservations system. Mike Sims stated that Henry Townsend and

his team are working on a smoother process in the coming months. The Excutive Board discussed

concerns with New Hire Flight Attendants. Rachel Loudermilk discussed hiring practices and length of

Initial Training. Rachel Loudermilk suggested that Flight Attendants concerned about the performance

of New Hire Flight Attendants should utilize the evaluation process provided by Inflight Supervisors.

The Inflight Management Representatives left the Meeting at 1127.

The Executive Board took a break at 1128 and reconvened at 1145.


Wilkins, Matt Hettich, Stacey Vavakas, David Jackson, and Brian "BR" Ricks were present at the Meeting.






John DiPippa was absent.

The Executive Board continued to make corrections and changes to the June 2017 Executive Board Meeting

Minutes.

John DiPippa entered the Meeting at 1150.

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Audrey Stone updated the Executive Board on the Arizona Paid Sick Leave Law.

Stacey Vavakas reviewed the TWU Local 556 Strategic Plan with the Executive Board.

The Executive Board went to lunch at 1245 and reconvened at 1405.



the Meeting.






Michael Massoni made a motion (5) to revisit the April 2017 Executive Board Meeting Minutes. Brett Nevarez

seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

The Executive Board made corrections and changes to the April 2017 Executive Board Meeting Minutes.

Sam Wilkins made a motion (6) to approve the April 2017 Executive Board Meeting Minutes, as amended.

Matt Hettich seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

6

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Abstain

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Michael Massoni made a motion (7) to revisit the April 2017 Executive Board Meeting Synopsis. Brett

Nevarez seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

The Executive Board made corrections and changes to the April 2017 Executive Board Meeting Synopsis.

Sam Wilkins made a motion (8) to approve the April 2017 Executive Board Meeting Synopsis, as amended.

Michael Massoni seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

7

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Abstain

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Audrey Stone discussed the E-Membership Feasibility Committee recommendations and conducting the 3rd

Membership Meeting of 2017.

Michael Massoni made a motion (9) that TWU Local 556 conduct the 3rd Membership Meeting of 2017 as an

E-Membership Meeting. Brett Nevarez seconded the motion. The Executive Board voted by roll call on the

motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Nay

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Nay

Matt Hettich Yea



Brian “BR” Ricks Nay

Jimmy West Excused

Donna Keith Excused


The motion carried.

Audrey Stone discussed scheduling the September 2017 Executive Board Meeting.

Michael Massoni made a motion (10) to conduct the September 2017 Executive Board Meeting via conference

call. Brian “BR” Ricks seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

8

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Audrey Stone presented her President’s Report:

Since last reported, Audrey has participated in Shop Steward Conference Calls on May 23 and June 23.

She met with Vice President Inflight Sonya Lacore on May 23. She has also participated in Grievance

Meetings with TWU Local 556 and Southwest Airlines Labor Relations on May 24 and June 22. Audrey

has attended New Hire presentations and dinners during this time. She met with Vice President Labor

Relations Russell McCrady and Senior Director Labor Relations Brendan Conlon on May 31. Audrey

met with Director Inflight Crew Scheduling Henry Townsend, Board Member at Large Sam Wilkins,

Grievance Co-Chairperson Brandon Hillhouse, and Education Committee Co-Chairperson Josh

Rosenberg on June 1 to discuss Southwest Airlines Irregular Operations Plan (IROPs). She met with

Director Labor Relations Tammy Schaffer on June 2. Audrey worked with the Education Committee on

June 5 and 7. Audrey attended the National Labor Leadership Initiative June 12-16. She chaired the

Oakland, Denver, Atlanta, Orlando, and Las Vegas Membership Meetings on June 19-20, and June 27-

29. She fulfilled her Bylaw requirement for the 2nd and 3rd quarter by flying on May 12-13 and July 1-2.

She attended meetings led by Director Inflight Operations Mike Sims regarding Emergency Sick Call

Procedures (ESCP) on June 23 and July 10, along with Sam, Brandon, and 1st Vice President Michael

Massoni. She and Sam also attended the monthly Scheduling Meeting with Southwest Airlines on July

10. Audrey participated in a TWU International Executive Council Conference Call on June 21, where

vacancies in the TWU International Administrative Committee were filled. Audrey has also worked with

the Southwest Airlines and TWU Local 556 Language of Destination/Origin LODO Subcommittee in

meetings and conference calls.

John Parrott presented the Office Manager’s Report. There was no written report submitted.

Brett Nevarez presented his Officer’s Report. There was no written report submitted.

Sam Wilkins presented her Officer’s Report:

Sam Wilkins attended the Executive Board Meeting in Dallas June 13-15. Sam attended the monthly

Grievance Meeting with President Audrey Stone, Grievance Co-Chairperson Brandon Hillhouse, and

Grievance Specialist Renda Marsh. Sam met with Director of Operations Mike Sims, Senior Manager

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Inflight Cetta Larabee, President Audrey Stone, and Grievance Co-Chairperson Brandon Hillhouse on

June 23 regarding Emergency Sick Call Procedures (ESCP) issues. Those present at the meeting are

continuing to work on formalizing better procedures to protect the Membership any time Management

implements ESCP. Sam attended the Oakland Membership Meeting on June 19. Sam was Emergency

Officer On-Call June 25-July 1. Sam worked with New Hire Committee Chairperson Joe Skotnik, Board

Member at Large Heather Kelly-Gray, Las Vegas Domicile Executive Board Member Rachel

Brownfield and Grievance Team Member Liz Howayeck on the weekly Fast Fact Friday Communication

throughout the month of June. Sam assisted the Education Committee with the Official TWU Local 556

Facebook Group. Sam attended the monthly Scheduling Meeting on July 10 with Audrey Stone, Director

of Base Operations Henry Townsend, Manager Labor Relations Kevin Allen, Crew Ops Support

Manager Bryan Smith, Manager Inflight Crew Scheduling Donna Whitehead and Crew Scheduling

Training Director Leana Kelshaw regarding ongoing issues with Scheduling and hotels. Audrey and

Sam were updated on improvements currently being made to the system that procures hotels for

unscheduled overnights and during irregular operations. Sam met with Director of Operations Mike

Sims, Senior Manager Inflight Cetta Larabee, Senior Manager Labor Relations Tammy Shaffer,

President Audrey Stone and 1st Vice President Michael Massoni on July 10 regarding ESCP issues. Sam

participated in the Grievance Review Committee on July 10 with Baltimore Domicile Executive Board

Member Stacey Vavakas, Grievance Co-Chairperson Becky Parker and Grievance Specialist John

Moore. Sam encourages Flight Attendants to join the "Official TWU Local 556" Facebook Group. Sam

assisted Members via phone, email, text message and social media. Sam has continued taking National

Association of Parliamentarian (NAP) online courses. Sam hopes to have the courses completed

by August 1 so she can take the NAP certification exam.




the Meeting.






Grievance Committee Co-Chairperson Becky Parker and Grievance Team Member Beth Ross were guests in

the Meeting to discuss the merits of a Grievance.

A Grievant entered the Meeting at 1550 to discuss the merits of a Grievance.

Beth Ross and the Grievant were excused at 1630.

Audrey Stone left the meeting at 1631.

Michael Massoni chaired the Meeting.

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John Parrott made a motion (11) to proceed on a Grievance. John DiPippa seconded the motion.

The motion carried.

Heather Kelly-Gray entered the Meeting 1633.

Grievance Team Member Barbara Fitzhugh entered the Meeting at 1643 to discuss the merits of a Grievance.

A Grievant entered the Meeting at 1652 to discuss the merits of a Grievance.

Barbara Fitzhugh and the Grievant were excused at 1713.

David Jackson made a motion (12) to not proceed on a Grievance. Matt Hettich seconded the motion. The

motion carried.

Audrey Stone entered the Meeting at 1716.

Audrey Stone chaired the Meeting.

Heather Kelly-Gray presented her Officer’s Report:

Heather attended the Executive Board Meeting June 12-15. Heather was the Emergency Officer On-Call

June 12-19. Heather continues to collaborate with the Fast Fact Friday team. Heather attended the

Oakland Membership Meeting on June 19. Heather continues to prepare the Emergency Sick Call

Procedures Ad-Hoc Committee for their first Meeting with Management on July 20.

John DiPippa submitted the Phoenix Base Report:

After the June Executive Board Meeting, John did a couple of Lounge Mobilizations, attended the

Membership Meeting at his base, and wrote a June E-Connection. John also updated the glass case

with the latest information from the Board of Election regarding the upcoming Delegate Election. John

traveled to Dallas June 19-June 22 for work related to being a Member of the Recall Signature

Verification Committee. A few days prior to the monthly Executive Board Meeting, John reviewed the

Grievances and wrote his base report. John has also been in constant contact with the Executive Board

and the Membership via emails and phone calls. John was Emergency Officer On-Call July 3-July 10

and wants to thank Executive Board Officers Rachel Brownfield, John Parrot, Stacey Vavakas, and

Brian “BR” Ricks for allowing John to forward his phone to them while he was flying. As always, John

is honored to represent the Phoenix Base and wants to remind Flight Attendants to call him if they need

anything.

Stacey Vavakas presented the Baltimore Base Report. There was no written report submitted.

David Jackson submitted the Houston Base Report:

David reports he attended the Executive Board Meeting in Dallas June 13-15 and the Dallas

Membership Meeting on June 12. He chaired the Houston Membership Meeting on June 16. David

spent time in the Houston Lounge answering Members’ questions. He conducted several Fact-Finding

Meetings, updated the Union Glass Case and tidied the red rack. He remained in contact with the

Executive Board and Management.

Brian "BR" Ricks presented the Dallas Base Report. There was no written report submitted.

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Matt Hettich submitted the Oakland Base Report:

Matt reported that Fact-Finding Meetings have involved alleged delay of flight, late to gate,

Unaccompanied Minor procedures, probationary evaluations, and safety violations. Matt distributed a

monthly E-Connection, printed and posted glass case posters, answered Member phone calls, emails,

text messages, and participated as a member of the Minutes Review Committee, reviewing June

Executive Board Meeting Minutes for grammatical corrections only. Matt thanked all the Oakland

Members of TWU Local 556 who marched in the 2017 San Francisco Pride Parade on June 25. TWU

Local 556 Members marched in solidarity with Members of TWU Locals 100, 505, and 250a to proudly

proclaim that equality and inclusion are core values within the Transport Workers Union of America.

On June 27, Matt chaired the TWU California State Conference, hosted by TWU Local 505 in

Burlington, California. Matt attended the “Fighting Right to Work Summit”, hosted by the California

Labor Federation, in Los Angeles on June 29. The summit brought together Unions from across the

country in an effort to share best practices and develop strategies aimed at combating the growing

scourge of right to work laws. Right to Work impedes the rights of workers by erecting barriers for

Unions in maintaining Membership rolls, offering Union services and benefits, and bargaining

collectively and enforcing employment Contracts. The summit encouraged local Unions to develop and

implement strategies aimed at fighting right to work at the state and federal levels of government.

Matt Hettich presented the Las Vegas Base Report for Domicile Executive Board Member Rachel Brownfield:

Rachel reports that she was excused from attending the Executive Board Meeting in June as she was on

Maternity Leave. Rachel has stayed in contact with the Executive Board, the Membership, Las Vegas

Shop Stewards, and the Las Vegas Inflight Leadership through emails and phone calls. Rachel wrote an

E-Connection and attended the Las Vegas Membership Meeting in June. Rachel edited the June

Executive Board Meeting Minutes for grammatical errors as well as the Fast Fact Fridays posted on the

Union Website for the Membership.

Matt Hettich presented the Committee on Political Education (COPE) Report:

Matt reported that both chambers of Congress have moved separate FAA reauthorization bills out of

committee. The U.S. House of Representatives version, H.R. 2997, is a six-year reauthorization bill

which contains, among other things, a provision to create an independent, non-profit corporation to

operate and maintain the nation’s air traffic control systems. The bill also would implement a minimum

ten-hour Flight Attendant rest period, ban cellphone use onboard aircraft, and creates a fatigue risk

management plan for Flight Attendants, similar to FAR 177 for Pilots. The Senate version, S. 1405, is a

four-year reauthorization bill that, among other things, leaves air traffic under its current authority,

implements a minimum ten-hour Flight Attendant rest period with a reducible period of nine-hours if the

Flight Attendant is provided a subsequent rest period of eleven consecutive hours, ban cellphone use

onboard aircraft, and creates a fatigue risk management plan for Flight Attendants. The current

authorization to fund the FAA expires on September 30, 2017. Matt chaired the TWU California State

Conference meeting on June 27, hosted by TWU Local 505 in Burlingame, California. At the meeting,

the California State Conference adopted a 2018 election strategy and timeline, including an updated

candidate questionnaire. TWU Local 556 Members Gwen York, LaTonia Benoit, Ann Claire "AC"

Crawford, and Stacy Madison attended the Texas AFL-CIO Constitutional Convention June 23-25.

Stacy Madison reported that the convention business discussed a variety of topics impacting TWU

Members and working families, including changing the political landscape of Texas and moving it in a

more worker friendly direction, getting more youth involved in the labor movement in Texas, and heard

from labor leaders on the cost imposed on union members of the proposed America Healthcare Act.

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Maricopa Area Labor Federation (MALF) Chairperson Michael Broadhead reported that he continues

to work on filling the vacated MALF mobilizer position as well as relaunching the Ward Family

Scholarship offer through MALF; applications are being excepted through July 21.

Michael Massoni left the Meeting at 1735.

Brett Nevarez submitted the Scheduling Committee Report for Chairperson Lisa Trafton:

Chairperson Lisa Trafton and Co-Chairperson Don Shipman reported that line writing over the last few

months has been unchanged from the previous months. The number of line positions that a Flight

Attendant could be awarded for the month of August decreased by 174 line positions from 9,378 in July

to 9,204 in August. The Scheduling Committee left 1,895 positions in Open Time for the month of August

in comparison to July with 2,007 positions in Open Time. The Committee for the month of June wrote an

average of 70% pure lines (lines starting on the same day each week containing pairings of the same

length) maintained 35% of the lines with all weekends off, and the lines containing 3-on/off or 48-hour

breaks did not exceed 18%. Our average line pay was 99.29 TFP and the average days worked were

14.23. The Scheduling Committee was pleased to have 47% of Flight Attendants answer the survey. The

Line Writers for the August Primary Lines were: Shelley Taylor, Alexander Ricker, Janet Lamy, Richard

Locher, Rebekah Knox, Lisa Trafton and Don Shipman. The Line Writers for August Secondary Lines

were: Lisa Trafton, Alexander Ricker, Shelley Taylor and Don Shipman.

Matt Hettich submitted the Education Committee Report for Chairperson Amanda Gauger:

Education Chairperson Amanda Gauger reports the Education Committee completed the first Lounge

Education on June 13. The topic was the Commuter Policy, and positive feedback was received from

Educators. A Facebook Live broadcast was held on June 15 in Dallas answering questions regarding

the Commuter Policy. The next Lounge Education is set for July 13, and the topic is Article 8,

specifically Duty Day and Crew Rest. Educators will be in the lounges and walking the terminal from

1000-1600 Local time with Contract 101 flyers. A Facebook Live broadcast is scheduled for Noon

Central on July 14. The Official TWU Local 556 Facebook Group has been staffed since June 1. An

email blast was sent on July 5 informing the Membership of the additional resource to have Contract

and Work Rule questions answered. A significant increase of Member requests came through after the

email was sent. A conference call with the Admin group was held mid-June to solicit feedback on how

the group was functioning. The Education Committee is in the process of verifying all the Members of

the Official group. Co-Chairperson Angie Kilbourne is editing the last of the Contract 101s to be used

for future Lounge Education and creating new content for the Official Group as requested by the

Admins. The content she is creating covers popular topics that Members are inquiring about. Co-

Chairperson Josh Rosenberg is completing videos that coincide with the different Lounge Education

topics. As each topic is covered through the monthly Lounge Education, the videos are uploaded on the

Education page on www.twu556.org. Josh is also responsible for administrating the schedule for the

Official TWU Local 556 Facebook group. Amanda is responsible for coordinating with the Lounge

Educators each month, including pulls, conference calls, emails and ensuring materials are sent to

Educators. She also continues to write the Education Committee articles for Unity Magazine. The

Education Committee would like to thank the Communications Committee for their assistance with the

June Facebook Live broadcast.

John DiPippa made a motion (13) to recess. John Parrott seconded the motion. The Executive Board voted by

roll call on the motion on the floor:

Audrey Stone Chair

http://www.twu556.org/

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Michael Massoni Away

John Parrott Yea

Brett Nevarez Nay


Sam Wilkins Yea

Heather Kelly-Gray Yea

Stacey Vavakas Nay

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Audrey Stone recessed the Meeting at 1744.

Wednesday July 12, 2017



Wilkins, Heather Kelly-Gray, Matt Hettich, Stacey Vavakas, David Jackson, Brian "BR" Ricks, and John

DiPippa were present at the Meeting.





Sam Wilkins made a motion (14) to excuse Pamila Forte-Oak from the Wednesday session of the Executive

Board Meeting for personal reasons. Michael Massoni seconded the motion. The Executive Board voted by roll


Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea

14


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Sam Wilkins made a motion (15) to excuse Donna Keith from the Wednesday session of the Executive Board

Meeting for personal reasons. Michael Massoni seconded the motion. The Executive Board voted by roll call

on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Matt Hettich submitted the Communications Committee (CC) Report for Chairperson Cuyler Thompson:

Mass E-Mails

The Action Network account was used over the past month for National Campaigns, E-Connections and

Shop Steward email campaigns. The CC also included the ability to add New Hire Flight Attendants on

their first day of employment. These New Hires now have access to the Website and App on their first

day. They’re welcomed with an email shortly after graduation.

Website

This month the Communications Team tested and implemented a change in the background structure of

the Website. The main goal was to increase the load time of the site to more acceptable levels. The Team

moved all forward-facing files to an East Coast Simple Secure Storage (S3) utilizing Amazon Web

Services (AWS). Prior to this move, the Website was returning the homepage (a small page by

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comparison to others on the site) in 7.8 seconds. This is well above what is acceptable in the web design

industry, which led to the Team researching ways to improve. Following the full conversion (mid-June),

the Team reduced the average page load time to 3.5 seconds for the homepage. The costs associated

with this change are miniscule and completely within the Communications Budget. The Team continues

to investigate and strive to ultimately decrease the load time to under three seconds. Through additional

planned optimizations and regular monitoring, the Team hopes to achieve this by the end of July

2017. As of the writing of this report, the daily average is 3.3 seconds across all devices, including

mobile. On March 4, the CC launched a brand-new Website to the Membership. This new Website is

quite a departure from the previous site and the “Member’s News” and “Member’s Home” sections

rely heavily on updates from DEBMs, Committee Chairs, and other postings. The Team will be working

to keep this data fresh and consistent. If you have something to say, please email communications. The

Team will get out the message! During the month of July, Communications will be focusing on the ways

the CC communicates to help the Membership understand where to find the information they need.

Videos

With the new Website, the Team is now primed to increase video usage. The Communications Team can

assist with the creation of videos. If you have an idea of a way to highlight your base, committee, or

even a Member, let us know! Thank you to Matt Hettich and Josh Rosenberg for embracing videos and

creating a great educational video on Oakland Sick Leave!

Social Media

Facebook continues to be a great way to reach the Members of TWU Local 556. Members are receptive

to posts and this free tool reaches a lot of Members very quickly. Members are encouraged to post and

comment on Facebook posts. The Team asks that Members review the updated “TWU Local 556

Facebook Page Terms of Service and Fair Play” which is found under the “about” section of the

Facebook Page. This past year there has been an increase in the amount of interaction through the

Facebook Page. The Communications Committee also turned on messaging functionality so they can

answer Members’ Contract or private questions. If you would like to share photos via the TWU Local

556 Facebook page please email them to Communications.

Mobile Applications

The TWU Local 556 App is a great resource for Members. The Communications Committee has updated

the Contract and contacts within the TWU Local 556 App. The Committee is encouraging Members to

open the App while connected to the internet to automatically download the small update.

Matt Hettich submitted the Civil and Human Rights Committee (CHRC) Report for Chairperson Lori

Lochelt:

Civil & Human Rights Committee Chairperson Lori Lochelt attended a Round Table meeting at the

Atlanta Domicile that was hosted and facilitated by Southwest Airlines Vice President of Inflight

Operations Sonya Lacore. Also in attendance were Senior Manager Inflight Brian Ridgeway, Inflight

Director of Operations Mike Sims, Executive Assistant to the Vice President of Cabin Services Devan

Webb, Atlanta Domicile Base Manager Graham Vandergrift, Atlanta Domicile Assistant Base Manager

Brian Coulter, Atlanta Domicile Assistant Base Manager Tiffany Laurent, TWU Local 556 Atlanta

Domicile Executive Board Member Pamila Forte-Oak, and sixteen Flight Attendants including the

members of the Civil & Human Rights Committee Diversity & Equality Coalition. Lori attended the

TWU International Working Women’s Committee meeting June 27 - 29, 2017 hosted by TWU Local 252

in Islip, New York with Denver Domicile Executive Board Member Jessica Parker. Lori continues to

answer questions and provide assistance and resources to Members.

Grievance Committee Team Member Drew Kennedy entered the Meeting at 0918 to discuss the LaborSoft

Replacement Project, an item on the 2017 Executive Board Strategic Plan.

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Drew Kennedy was excused from the Meeting at 1019.

John Parrott made a motion (16) to select Salesforce as the platform to replace LaborSoft. Michael Massoni

seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

John Parrott made a motion (17) to select Bluewolf as our implementation partner for the Salesforce platform.

Stacey Vavakas seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

17

John Parrott made a motion (18) to approve the recommendation of the Bluewolf blueprint, as presented.


Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

John Parrott made a motion (19) to approve the recommendation for the Salesforce licenses, as presented.


Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Michael Massoni submitted the Critical Incident Stress Management Committee (CISM) Report for

Chairperson Eileen Rodriguez:

18

The CISM Team responded to a total of 141 incidents called into the hotline and spoke to 290 Flight

Attendants during the month of June. CISM Chairperson Eileen Rodriguez flew a three day pairing

DAE1 June 10-12, presented CISM to new Hire Class 365/366 and traveled to Philadelphia to meet with

Optum United Health Care and Clear Skies on the mental health benefits available to Southwest

Airlines Flight Attendants. CISM Team Members were present in the Dallas and Denver Flight

Attendant lounges for two days in June to provide support following Employee deaths. CISM Team

Members did two day-in-the-field visits to the NOC - Network Operations Center and worked with the

Base Manager on duty to improve the communication between the two work groups.

Aircraft Incident 1

Birdstrike 2

Calls Related to Death of FA 2

Crew Member Illness 1

Death on Board 3

Debriefing - Team Member 3

Declared Emergency 1

Decompression 2

FA Death 3

FA Death of Family Member 11

FA Illness 6

FA Injury 6

FA Involved in Incident - Off Duty 1

FADAP Team Referral 3

Incident on RON 2

Lounge Mobilization - DAL 2

Lounge Mobilization - DEN 1

Mechanical 8

Medical Emergency 16

Outreach Team Base Visits 1

Passenger Misconduct 7

Personal Issue 50

Prep Cabin for Emergency 1

Professional Standard Referral 2

Sexual Harassment or Assault 1

Smoke or Fumes in Aircraft 1

Suicide Attempt of a Family Member 1

Suicide of a Family Member 2

Turbulence 1

Total 141

Flight Attendants Assisted 290

Grievance Committee Co-Chairperson Becky Parker entered the Meeting at 1033.

Becky Parker presented the Grievance Committee Report:

19

TOTAL NUMBER OF GRIEVANCES:

202 total Grievances:

32 Terminations 15.3%

13 Group Grievances 6.4%

54 Non term Disciplinary 24.8%

118 Individual Contract 53.5%

Total Contract Grievances on file: 59.9%

Total Discipline Grievances on file: 40.1%

Grievance removals between June13 and July 11 are broken down as follows:

22 Settled

35 Withdrawn

57 Total

Board of Adjustments There are currently eight Grievances scheduled for Board of Adjustment. Management and TWU Local

556 agreed to schedule four separate Grievances regarding No Shows to be heard in one single hearing

due to the fact they arise from the same set of facts and resulted in the same discipline. These four

hearings are set to take place on July 25.

The remaining four Grievances are planned as follows:

On August 22, there will be a Contract Grievance pertaining to the violation of Article 8 and 9 of the

Collective Bargaining Agreement. The Grievant was denied the option outlined in Article 9 to be pulled

without pay in lieu of the RIG. The Grievant was also denied compensation for the 24 in 7 pull per

Article 8.

On August 24, there will be an Individual Discipline Grievance surrounding the issuance of a Class 4.7

resulting in a Letter of Expectation.

On September 26, there will be an Individual Contract Grievance for being denied stranded pay.

On September 28, there will be an Individual Discipline Grievance surrounding a No Show.

Arbitrations: The Union has scheduled eight upcoming Arbitrations, some of which involve Contract

Grievances dating back to 2008.

Despite discussions, meetings, Contract Negotiations and summits over the last nine and a half years,

the parties have not reached a resolution to some Grievances. The Union has slated some older

Contract Grievances for Arbitration along with three individual termination Grievances. The

Grievances scheduled for Arbitration are as follows:

Group Grievance regarding end of the month reserve obligation. This Grievance was filed in December

2008. Arbitration was scheduled and confirmed for September 15.

Group Grievance regarding RIGS not applied to pairings split due to sick leave. Grievance filed

October 2010. Arbitration scheduled and confirmed for September 21.

Individual Contract Grievance regarding two turns in one day and the first turn runs more than 12.5

hours late. Flight Attendants are being denied options per the CBA. Grievance filed February

2014. Arbitration scheduled and confirmed for August 31.

20

Group Grievance regarding report time change. Grievance filed July 2015. Arbitration scheduled and

confirmed for September 7.

Individual Contract Grievance regarding Holiday Pay. Grievance filed January 2016. Arbitration

scheduled and confirmed for August 8.

Individual termination Grievance filed January 2017. Arbitration scheduled and confirmed for July 27.

Individual termination Grievance filed February 2017. Arbitration scheduled and confirmed for July 19.

Individual termination Grievance filed February 2017. Arbitration scheduled and confirmed for August

25.

Arbitration was held on May 31 involving an individual Termination. Post Hearing Briefs are due to the

Arbitrator on July 14. Still awaiting a decision from the Arbitrator.

Arbitrations previously scheduled for June 20 and June 22 settled. These Grievances surrounded

Termination and 30-day suspensions.

Grievances Proceeding on Their Own update There are currently three Termination Grievances that have released the Union and are proceeding on

their own. Two hearings have taken place and are awaiting a decision from the Arbitrator and the third

has been postponed until September.

The Union has obtained an Arbitration award for the Arbitration that took place on April 12. The

Grievant released the Union and proceeded on their own. The Grievant was

terminated for dishonesty due to picking up trips for money from other Flight Attendants with no intent

to work those trips, and subsequently reporting sick for such trips. The Arbitrator upheld the

termination and believed the Grievant never intended to work the trips she called in sick for. The

Arbitrator believed the Grievant was manipulating the system to benefit herself financially without

working, and this had the potential to bring harm to the Company, other Employees and Customers. He

felt this abused the leave program, the flexible scheduling program, fellow Flight Attendants who paid

her money to pick up their trips and the Operations and Scheduling personnel. The Arbitrator did not

believe forewarning was necessary, as it was clear to him the Grievant knew she was playing the system.

Becky Parker discuss the merits of a Grievance.

John Parrott made a motion (20) not to proceed on a Grievance. Massoni seconded the motion. The motion

carried.



Wilkins, Heather Kelly-Gray, Matt Hettich, Stacey Vavakas, David Jackson, Brian "BR" Ricks, and John

DiPippa were present at the Meeting.





Sam Wilkins made a motion (21) not to proceed on thirteen Grievances per the recommendation of the

Grievance Review Committee (GRC). Stacey Vavakas seconded the motion. The motion carried.

21

Sam Wilkins made a motion (22) to proceed on four Grievances per the recommendation of the GRC. Stacey

Vavakas seconded the motion. The motion carried.

Sam Wilkins made a motion (23) to revisit a Grievance. Stacey Vavakas seconded the motion. The motion

carried.

Sam Wilkins made a motion (24) to accept the settlement offer for a Grievance. Michael Massoni seconded the

motion. The motion carried.


carried.

John DiPippa made a motion (26) to accept the settlement offer for a Grievance. Stacey Vavakas seconded the

motion. The motion carried.

Sam Wilkins made a motion (27) to proceed on a Grievance. John DiPippa seconded the motion. The motion

carried.

Michael Massoni made a motion (28) to proceed on a Grievance. Stacey Vavakas seconded the motion. The

motion carried.

Sam Wilkins made a motion (29) to proceed on a Grievance. Stacey Vavakas seconded the motion. The motion

carried.

Grievance Team Member Tye Shirley entered the Meeting at 1146 to discuss the merits of a Grievance.

Sam Wilkins made a motion (30) to not proceed on a Grievance. Stacey Vavakas seconded the motion. The

motion carried.

Tye Shirley and Becky Parker were excused from the Meeting at 1155.

Michael Massoni presented the Safety Committee Report:

Currently the Safety Team has the following open and/or resolved action items:

Aviation Safety Action Program (ASAP) – Reports Under ERC Review = 22

4783 6/2/2017 Sent to ERC for review UNSAFE ACTIVITY/ Exit row blocked due to vomit

4800 6/14/2017 Sent to ERC for review BOARDING- OTHER/ Boarding before safety and

security checks were completed

4805 6/15/2017 Sent to ERC for review CABIN EQUIPMENT- OTHER/ Location of liquor

kit

4819 6/19/2017 Sent to ERC for review BOARDING- F/A NOT IN BOARDING POSITION/

Not in boarding position for beginning of boarding

4823 6/21/2017 Sent to ERC for review CABIN READINESS- PAX NOT SEATED/ Seat belt

sign on very bumpy lady started yelling asking to go to bathroom. I informed her the seat belt sign on.

4824 6/21/2017 Sent to ERC for review FA DUTIES & RESPONSIBILITIES-

ANNOUNCEMENTS/DEMO/ Unsure of procedures for safety briefing for a Ferry flight full of

crewmembers.

4829 6/22/2017 Sent to ERC for review ILLNESS/INJURY EVENTS- CABIN CREW/ While

setting up the aft galley my right thumb was sliced by a razor sharp edge of the garbage can. Bandaged.

22

4830 6/23/2017 Sent to ERC for review AIRCRAFT DOOR/SLIDE- PARTIAL SLIDE

DEPLOYMENT/ The forward Entry slide


DEPLOYMENT/ When we arrived at the gate, I had checked to see if the other door had been disarmed,

but forgot to disarm my door.

4833 6/24/2017 Sent to ERC for review BOARDING-OTHER/ Late boarding due to issue

with security sweep of alcohol/liquor compartments.

4835 6/23/2017 Sent to ERC for review AIRCRAFT DOOR/SLIDE-CROSSCHECK

PROCEDURE/ Was unable to cross check due to a passenger who ended up being a supervisor was

abstracting my view


DEPLOYMENT/ Provo opened fwd service galley door and right side of the girt bar came out of door

bracket


DEPLOYMENT/ The slide fell out of the casing.

4859 6/29/2017 Sent to ERC for review ILLNESS/INJURY EVENTS- CABIN CREW/

position of service animal and pet

4869 6/30/2017 Sent to ERC for review JUMPSEAT- DID NOT OCCUPY ASSIGNED

JUMPSEAT/ Landed on forward jumpseat while "A" (Name) attended to sick pax at 4D

4870 7/2/2017 Sent to ERC for review SPECIAL PAX- UMs/ UM running off plane by

himself then found in gate area

4871 7/1/2017 Sent to ERC for review SPECIAL PAX - UMs / in Den on deplaning an

unaccompanied minor left the plane with out the flight attendant..

4872 7/1/2017 Sent to ERC for review AIRCRAFT DOOR/SLIDE- Other/ instructed to

deviate from posted dual bridge procedure

4873 7/1/2017 Sent to ERC for review OTHER/ Older Male unable to find lost wallet .

Asked FA for help. FA checked seating with working personal flashlight.

4874 7/3/2017 Sent to ERC for review IEFB- NON COMPLIANT/ Noticed during flight I

didn't have my IEFB

4875 7/1/2017 Sent to ERC for review CHILD RESTRAINT SYSTEM - IMPROPER

PLACEMENT/ Use of CARS in row directly fwd of exit row

4876 7/4/2017 Sent to ERC for review OWWE- PETS IN OWWE/ Pet in Carrier under seat

in exit row.

ASAP Reports received Year-to-Date: 437

Accepted Reports Year-to-Date: 410

Excluded Reports to date: 8

Open Reports: 22

Total Reports Received over the Life of Program 5407

Southwest Airlines Event Notification System (ENS)

Fielded Events for Period: 06/12/17 through 07/09/17 = 232

Emergencies Declared = 14

2017 Year-to-Date = 1313

All of 2016 = 2887

All of 2015 = 2843

All of 2014 = 2119

All of 2013 = 1138*

All of 2011 = 1609

All of 2010 = 1413

All of 2009 = 1210

23

*ENS tracking and trending was suspended for the period of May 2012 – June 24th, 2013 – However

ENS follow-up was maintained throughout this period. The Safety Team has re-established the practice

of tracking and trending all ENS events and will include the same in all future Safety Team Reports

Hot Aircraft Event Reporting

Events for Period:

06/12/17 through 07/09/17 = 111

2017 Year-to-Date = 227

2016/2017 Year-over-Year Comparative = -53 (-19%)

All of 2016 = 535 = 32% Decrease Year-over-Year

All of 2015 = 788

Open Discussion Items: 1.) Turbulence Related Risk Evaluation Project #4004 Update:

Current Objectives 1. Understand Inflight training curriculum as it relates to turbulence mitigation (Nora Earley and Anne

Lewandowski)

2. Review available Inflight audit data (Dominck Renteria)

3. Review available Flight Ops audit data (Jennifer Sloan)

4. Understand Flight Ops training curriculum as it related to turbulence mitigation (Chris Schmidt)

5. Discuss options for hazard statement

Summary 1. Understand Inflight training curriculum as it relates to turbulence mitigation

Inflight initial training curriculum

3-week course o Consists of more than 20 learning modules

o Two training phases: Normal Operations and Irregular Operations

o Turbulence related material is done around the 3rd day of the 2nd week of training, about ½

through training.

Self-study night prior with next-day instructor-led classroom discussion

Turbulence-related topics threaded throughout entire course o Candidates provided clear learning objectives for each module

o Reading materials, workbooks, and videos familiarize students with theory and nature of

turbulence; categories of turbulence; injury risks; associated compliance mandates;

procedures; CRM techniques

o Turbulence also included as topic during First Aid course

o Comprehensive end-of-course exam assesses mastery of materials and learning objectives

Scenario-based training reinforces learning objectives o Scenario-based training scheduled during both Normal Ops and Irregular Ops phases

o Ex: Scenario 1 (Normal Ops): involves passengers getting up after turbulence notification;

candidates debriefed on response and actions taken

o Ex: Scenario 2 (Irregular Ops): involves responses and actions when experiencing

unanticipated severe turbulence

Additional observations o Course trains candidates to ask for a weather briefing if not provided

o Inflight currently working with Flight Ops to align materials and develop combined training

opportunities

24

o Note: Shereen Govender offered to bring an example to the next meeting

Inflight recurring training curriculum

Once every 12 months for currency

Consists of 7-hour self-paced CBT followed by 7-hour instructor-led training

Turbulence is included in 3 of the modules

Includes four scenarios ,explaining situation, correct response and rationale for correct response

First Aid CBT also includes turbulence-related scenario and how to treat resulting injuries

Instructor led portion includes CRM, RRM and TEM

Pully, the Inflight cabin trainer can simulate turbulence but that is not part of the training 2. Review available Inflight audit data (Dominck Renteria)

Dominick was unable to attend the meeting.

3. Review available Flight Ops audit data (Jennifer Sloan)

Turbulence Communication Data

Ops QA data between FA and Pilots (Ron Hartman assembled slides for IEP audit)

Line Operational Safety Audit (LOSA)

o 3-year audit (last completed Feb 2015)

o Performed by peers

Sit on jumpseat

No intervention (unless emergency)

No debrief participation

Intent is to record what happened o Of 232 observed flights, ~5% had a turbulence-related communication issue (e.g. Captain did not

perform WX brief beforehand)

Internal Evaluation Program (IEP) Data

Audit done in January 2017, primarily for Winter Ops, but captured items related to turbulence

Same pool of observers used for LOSA audit

o Looking for specific items, often answers to yes/no type questions

o Of 59 flight observed, ~10% experienced turbulence-communication issues (in this case,

pilots did not provide pre-departure weather brief to FA)

Line Check Data

Performed by Check Airmen

o Data more structured

o 1-5 scale applied (reason codes and comments required for 1,2,3 and 5s)

May 2016—Apr 2017 o 2,071 line check sessions (equates to 82,840 measured items)

o 2,703 comments

31 comments on turbulence communication

77% positive

23% negative

Reasons why not communicated included task-saturation; inadequate crew briefings

Mountain Wave Data Line Operational Evaluation (LOE)

Simulator event

Performed by Check Airmen

25

1-5 scale (reason codes and comments required for 1,2,3 and 5s)

o Mountain Wave is a measured event during the sim event

o Date: Q1 2017

1,565 LOE sessions (equates to 6,260 measured items)

390 comments: 44 related to turbulence, of which 27 identified instances in which

FAs not alerted/advised, 5 incorrect method of informing the FAs of turbulence and 6

did not let the FAs back up following turbulence.

4. Understand Flight Ops training curriculum as it related to turbulence mitigation (Chris Schmidt)

Turbulence training in included in the

o Some of the Quarterly DL training items

o ASAP recap safety promotion

o 2017 training simulator training, a mountain wave event (same items above in LOE data)

Eventually moving toward joint training with Flight Attendants

Basic operation of weather radar is covered in an online CBT

Submitting PIREPS through FMC is not covered

Weather packets and FPGs are not covered, expectation is that Pilots should already have a basic level of

weather knowledge

Some weather is covered as part of the EFB products course

5. Discuss options for hazard statement

Two possible options for defining hazard

o Distinguish between clear air turbulence and convective turbulence

Or assign single turbulence category

Action Items # Action Item Owner Due Date Status Notes

1 See Attached Excel Document

2 Provide input to Jim on proposed DOM revision All

3 Inflight training items related to turbulence are covered in both initial and recurrent

Shereen

Govender

Complete Briefed 15 June

4

Questions / Issues # Action Item Owner Due

Date

Status Notes

1 Parking lot item: RADAR as primary instrument (non-

visual) for WX detection and avoidance

Donny

Purdy

Techniques for weather avoidance

may vary among pilots (e.g.

RADAR range/tilt settings; mode selectors; avoidance techniques;

etc.)

How are best practices captured and circulated? Do they need to

be? Or is there an expectation that current and qualified Pilots

already capable of maximizing

RADAR’s full potential (due to

experience levels and sufficiency of initial and recurring training on

weather avoidance)

2 Parking lot item for future discussion.

WSI app is only as good as the wifi connection rate.

Also, the turbulence plots within the WSI app are from

forecast models, and must be validated. Our current method of validating is either published PIREPs (may

Ed Evans

26

# Action Item Owner Due

Date

Status Notes

be hours old and inaccurate), or “ride requests” with

ATC enroute. The fidelity of the WSI App is a discussion point.

3 Parking lot item for future discussion: Data collection practices tend to focus on errors at the

expense of capturing and recording good practices

(how many times do we get it right?)—as SRM

continues, should build this into our cross-check -What sound practices should we highlight?

-What practices and techniques (internal and

external) should be considered for wider use?

1.) Aircraft Security Search Working Group Update

- 966 form and 1266 procedure went live as planned on 6/30; early audit results are positive

- Recycle Bin swap out - tentative 8/9 completion date

- Orders placed

- Ariba orders total 378

- Wizard orders total 120

- Provisioning Services is purchasing 2 units under their cost center to bring the total to 500; also

ordering additional spares

- Distribution Plan in place and communicated

- Provisioning Leaders will receive more detail on number of aircraft to service by location, old recycle

bin Disposition Plan, etc. in the next couple of weeks

- Assurance Plan/Audit Program – working to determine how best to complete work

3.) Operational Door Procedures Working Group Update

- Still waiting for the first joint session to be scheduled

- Update received from Jamie Willard:

- It appears that the first step in getting this project off the ground will be the performance of a

Safety Risk Management (SRM) analysis of our current procedures. Once this has occurred the

first joint working group can be scheduled.

4.) OSHA 300 Log Distribution to DEBM’s

Scheduled and Standing Meetings:

Monday July 10, 2017 – ESCP Meeting

Tuesday July 11- 13, 2017 – Executive Board Meeting

Friday July 14, 2017 – Diversity Training

Wednesday July 19, 2017 – ASAP ERC Q2 Meeting

Wednesday July 26, 2017 – Inflight ASAP FAA Q2 Meeting

Thursday July 27, 2017 – Monthly Health and Safety Coordination (HASC) Meeting

Tuesday August 8, 2017 – By-law Review Meeting with International

Matt Hettich submitted the Veterans Committee Report for Chairperson Brendon Remezas:

Brendon Remezas Chairperson of the TWU Local 556 Veterans Committee reports that the Veterans

Committee is finalizing dates for Lounge Mobilizations in multiple bases for PTSD dog awareness and

fundraising. Brendon will be attending the TWU International Veterans Committee Quarterly Meeting

at TWU Local 100 July 17- 20 and will chair the Meeting. Brendon has met with Congressman Brad

Schneider (IL-10) for assistance in finding Veterans considered 100% disabled in need of homes in

conjunction with Building Homes for Heroes. The Veterans Committee is working hand in hand with

TWU International and TWU COPE to lobby Veterans issues at the federal level. Brendon is also

researching the new Army Air Force Exchange Service (AAFES) rule that allows Veterans who are

honorably discharged to purchase items online from the AAFES website. Once Brendon gathers all the

27

details on how to sign up for this benefit, Brendon would like the permission of the Executive Board to

send a mass email to the Membership with all the details. Brendon would like to thank all TWU Local

556 Members who have served and continue to serve

Brett Nevarez submitted the Flight Attendant Drug and Alcohol Program (FADAP) Committee Report for

Chairperson Natalie Salser:

Chairperson Natalie Salser and Co-Chairperson Tom Spillers attended a treatment center site visit in

Knoxville on June 1-2. Natalie and Tom attended a meeting with Optum Behavioral Health in

Philadelphia on June 14-15, with CISM Chairperson Eileen Rodriguez and Southwest Airlines Senior

Manager Employee Outreach & Administration Tom Crabtree. Natalie attended a treatment center site

visit in Dallas on June 29. Two Team Members have been added to answer the FADAP Hotline (214-

640-4307) bringing the total number to six Team Members available on a rotating basis.

Audrey Stone submitted New Hire Committee Report for Chairperson Joe Skotnik:

Since May, Joe has spoken to Class 364, 365, 366, and 367. Joe would like to thank Executive Board

Members Sam Wilkins and Stacey Vavakas for speaking to Classes 362 and 363 while he was out of the

office. Joe was recently informed there will be nine more classes before the end of the year, up from

three that were originally scheduled earlier this year. Joe would like to thank Grievaqnce Team Member

Alison Hare for her continued support in putting together the New Hire folders.

John Parrott presented the May 2017 TWU Local 556 Financial Report for review.

Brett Nevarez made a motion (31) to approve May 2017 TWU Local 556 Financial Report as presented. Brian

“BR” Ricks seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

John Parrott presented the June 2017 TWU Local 556 Financial Report for review.

28

Brett Nevarez made a motion (32) to approve June 2017 TWU Local 556 Financial Report as presented. Brian

“BR” Ricks seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

John Parrott made a motion (33) to transfer the account balances from accounts held at Regions Bank to the

TWU Investment account held at Vanguard. Brian “BR” Ricks seconded the motion. The Executive Board

voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Audrey Stone submitted correspondence received from TWU International regarding the new composition of

the TWU International Executive Council.

29

Pamila Forte-Oak entered the Meeting at 1258.

The Executive Board conducted a Roll Call to establish Board Members’ compliance with TWU Local 556

Bylaw Article VII (g) for the second quarter 2017:

Audrey Stone flew CS1B dated May 12

Michael Massoni flew PS1I dated June 24

John Parrott flew CAS6 dated June 27

Brett Nevarez flew LS21 dated June 27

Cuyler Thompson flew OA25 dated May 3

Sam Wilkins flew OS1R dated June 28

Heather Kelly-Gray flew OS2A dated June 2

Stacey Vavakas flew BA23 dated May 1

David Jackson flew HAZ9 dated May 31

John DiPippa flew PA7R dated May 7

Matt Hettich flew OAON dated April 27

Rachel Brownfield excused

Pamila Forte-Oak flew AA33 dated June 3

Brian “BR” Ricks flew DS47 dated June 27

Jimmy West flew FA4N dated April 3

Donna Keith flew MS1S dated April 5

Jessica Parker flew CS39 dated April 20

Sam Wilkins made a motion (34) to excuse Rachel Brownfield from the second quarter flying requirement per

the TWU Local 556 Bylaw Article VII (g). Michael Massoni seconded the motion. The Executive Board voted

by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea


Pamila Forte-Oak Yea


Jimmy West Excused

Donna Keith Excused


The motion carried.

The Executive Board went to lunch at 1305 and reconvened at 1415.

30

TWU Local 556 Executive Board Members Michael Massoni, John Parrott, Brett Nevarez, Sam Wilkins,

Heather Kelly-Gray, Matt Hettich, Stacey Vavakas, David Jackson, Pamila Forte-Oak, Brian "BR" Ricks, and

John DiPippa were present at the Meeting.




Donna Keith was excused for personal reasons.

Audrey was away conducting Union Business.


Sam Wilkins submitted the Shop Steward Committee Report for Chairperson Mark Anthony Reyes:

Mark Anthony reports that the Shop Steward Committee and the Grievance Committee set up a report

for proper utilization of all Shop Stewards. The following is an update on what the Committee has done

this past month: Fact-Finding Meetings during the month of June was a total of 92. Twenty-one out of

the 92 Meetings were for a Step Two. Twenty-four were for Delay of Flight and there has been an

increase of UM Procedure Meetings with a total of five Meetings for the month. There has been a 23%

increase in Fact-Finding Meetings in comparison to the March 2015 and 2016 record.

Grievance Committee Co-Chairperson Becky Parker and Grievance Team Member Barbara Fitzhugh entered

the Meeting at 1425 to discuss the merits of a Grievance.

A Grievant entered the Meeting at 1437 to discuss the merits of Grievance.


Sam Wilkins made a motion (35) to proceed on a Grievance. Matt Hettich seconded the motion. The motion

carried.

Grievance Committee Co-Chairperson Becky Parker discussed the merits of a Grievance.

The Executive Board spoke to a Grievant via conference call at 1524.

The Grievant was excused at 1547.

Matt Hettich made a motion (36) to not proceed on a Grievance. Brett Nevarez seconded the motion. The

motion carried.

The Executive Board took a break at 1615 and returned at 1630.


Wilkins, Heather Kelly-Gray, Matt Hettich, Stacey Vavakas, David Jackson, Pamila Forte-Oak, Brian "BR"

Ricks, and John DiPippa were present at the Meeting.

31




Donna Keith was excused for personal reasons.

Grievance Committee Co-Chairperson Becky Parker and Grievance Team Member Barbara Fitzhugh were

guests in the Meeting to discuss the merits of a Grievance.

The Executive Board spoke with a Grievant via conference call at 1634.


David Jackson made a motion (37) to not proceed on a Grievance. Heather Kelly-Gray seconded the motion.

The motion carried.

Matt Hettich made a motion (38) to not proceed on a Grievance. Sam Wilkins seconded the motion. The

motion did not carry.

John Parrott made a motion (39) to proceed on a Grievance. Sam Wilkins seconded the motion. The motion

carried.

Audrey Stone left the Meeting 1655.


Sam Wilkins made a motion (40) to take from the table, motion (22) from the January 2017 Executive Board

Meeting. John Parrott seconded the motion. The motion carried.

Audrey Stone returned to the Meeting at 1707.


The Executive Board voted on a motion (21) laid on the table from the January 2017 Executive Board Meeting:

to proceed on a Grievance. The motion did not carry.


motion carried.


carried.

Sam Wilkins made a motion (43) not to proceed on a Grievance. Stacey Vavakas seconded the motion. The

motion carried.


carried.

32


motion carried.

Sam Wilkins made a motion (46) to revisit a Grievance. Matt Hettich seconded the motion. The motion

carried.

Sam Wilkins made a motion (47) to not proceed on a Grievance. Brett Nevarez seconded the motion. The

motion carried.

Grievance Committee Co-Chairperson Becky Parker left the Meeting at 1752.

Michael Massoni made a motion (48) to recess. Sam Wilkins seconded the motion. The Executive Board voted

by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Excused


The motion carried.

Audrey Stone recessed the Meeting at 1753.

Thursday July 13, 2017



Wilkins, Heather Kelly-Gray, Matt Hettich, Stacey Vavakas, David Jackson, Pamila Forte-Oak, Donna Keith,

Brian "BR" Ricks, and John DiPippa were present at the Meeting.

Cuyler Thompson was excused for vacation.


33


Jessica Parker was excused for personal reasons.

Language of Destination/Origin (LODO) Committee Members Egda Avila and Bill Holcomb and Senior

Manager Crew Operations Research and Analysis Claire Taitte were guests in the Meeting to discuss the LODO

Hiring Program.

Bill Holcomb, Egda Avila, and Claire Taitte left the Meeting at 0948

John Parrott made a motion (49) to approve the LODO Hiring Program as amended. Sam Wilkins seconded the

motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Nay

Matt Hettich Yea


Pamila Forte-Oak Nay

Brian “BR” Ricks Nay

Jimmy West Excused

Donna Keith Yea


The motion carried.

Michael Massoni submitted the Health Committee Report for Chairperson Michele Moore:

ASAP

Michele reported that since the inception of the ASAP program 5,407 reports have been received. Year

to date, 437 reports have been received with 410 reports being accepted and eight reports have been

excluded. The Slide Recommendation is on hold pending the formation of the Operation Door

Procedures Working Group. A Safety Risk Management analysis has been approved so the first meeting

of the group will be forthcoming. There is also an outstanding Jumpseat Recommendation, the

approval/denial of this has not been communicated as of yet. The next ASAP Promotional visit will be in

Los Angeles – details have not been solidified as of yet.

ENS Follow-ups:

Michele reported that between June 12 and July 9, there were 232 ENS/NOC/MOM Report emails, year

to date there have been 1,313. There were fourteen emergencies declared.

Health/Safety:

Michele reported that in the most recent Health and Safety Coordination Meeting (HASC), the following

issues were discussed:

34

Hot Aircraft – Following are some of the initiatives that have been put into place:

Air in all the Houston gates/jetways – The City of Chicago at Midway won’t allow this change to occur.

Changed all hoses to non-kinking with temp checklist.

MX has task card to check the gasper fans.

American Airlines procedures were discussed as well as the air in all of their jetways. Southwest Airlines Safety was going to investigate.

Michele reported on the new uniform and associated allergy issues:

A designated member of the ACT team (old ADA Team) has been assigned to handle uniform allergy issues.

Flight Attendants will be asked a laundry list of questions in relation to the uniform and

symptoms.

Flight Attendants will go to Base Leadership if issues arise - Base Leaders will get ACT team involved.

Garment will be returned to Cintas for testing (a plan for replacement pieces is in the works).

Has not been determined if the time or medical care (if sought) will be covered.

Cintas has a very limited number of full cotton pieces.

Door Arming/Disarming Taskforce

No meetings have been scheduled – risk assessment has just been approved.

Customer of Size (COS) procedures

Ground Ops isn't following COS procedures.

Flight Attendants need to document the information via IR or ASAP reports,

Opportunities to get information out to the Flight Attendants regarding reporting are being examined.

Post Event Crew Coordination Card

Are they going to New Hires?

Who is doing the RT training?

It is being glossed over in RT according to ???

Bases don't have extra cards in the event that a card is lost.

Injury Data

A new Dashboard is being created.

It will have more “real time data” New Dashboard - will email PDF version - it will allow Safety to have more realtime data.

Inflight has the highest injury rate.

202 Flight Attendants out on OJI in April.

Hot Aircraft Reporting: Michele reported that betweenJune 12 and July 9, there were 111 reports submitted. Year to date 227

reports have been submitted. There is a substantial decrease in the reporting from year to year. Flight

Attendants can complete the Hot Aircraft Form on the IEFB now so the information will be submitted in

“real time”. If an actionable item is reported, Tech Ops will check the airplane. The decision was made

by Southwest Airlines Inflight Management not to allow a member of the TWU Local 556 Safety Team to

sit on the Hot Aircraft Committee.

35

Upcoming Meetings:

ASAP ERC: Weekly Meeting with a day of preparation and follow-up

ASAP Quarterly Meeting with all ERC members

ASAP Quarterly Meeting with the FAA leadership

HASC Monthly Meeting

Turbulence Related Risk Evaluation Project

Los Angeles ASAP Promotional Visit

ASAP Cognitive Interview Skills

Blood borne Pathogen Training

Matt Hettich submitted the June 2017 Executive Board Meeting Minutes, Synopsis, Attendance Report and

Voting Record and Vote Tally for review.

The Executive Board made corrections and changes to the Minutes, Synopsis, Attendance Report, and Voting

Record and Vote Tally.

Sam Wilkins made a motion (50) to approve the June 2017 Executive Board Synopsis as amended. John

DiPippa seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


The motion carried.

Audrey Stone left the Meeting at 1016.


Sam Wilkins made a motion (51) to approve the June 2017 Executive Board Voting Record and Vote Tally as

amended. John Parrott seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Away

Michael Massoni Chair

John Parrott Yea

Brett Nevarez Yea

36


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


The motion carried.

Sam Wilkins made a motion (52) to the June 2017 Executive Board Attendance Report as amended. John

Parrott seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Away

Michael Massoni Chair

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


The motion carried.

Audrey Stone returned to the Meeting at 1036.


Sam Wilkins made a motion (53) to approve the June 2017 Executive Board Meeting Minutes as amended.

John Parrott seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea

37


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


The motion carried.



Wilkins, Heather Kelly-Gray, Matt Hettich, Stacey Vavakas, David Jackson, Pamila Forte-Oak, Donna Keith,

Brian "BR" Ricks, and John DiPippa were present at the Meeting.

Cuyler Thompson was excused for vacation.



Jessica Parker was excused for personal reasons.

Donna Keith submitted the Chicago Base Report:

Donna attended the Executive Board Meeting June 13-15. Donna reports Fact-Finding Meetings and

Step Two Meetings in the Chicago Base continue and have increased for various reasons; including but

not limited to attendance points, late to gate, delay of flight, Class 1.17, Probationary Evaluations,

positive drug or alcohol tests, Crew conflict, Social Media violations, and Employee write ups. Donna

traveled to DAL on June 19-23 for work surrounding the Recall Signature Verification Committee. Donna

would like to thank Shop Steward Zach Berry for assisting with and updating the glass case. Donna would

like to thank Will Browne for posting the Board of Election information in the glass case. All publications

have been distributed. Donna has been available to the Chicago Members and has had conversations

with Chicago Inflight Leadership concerning Base and Member issues. Donna would like to make sure

Members know that the restaurants in the Chicago Airport now have discounted Crew Meals available.

Donna would like to thank Shop Stewards Brendon Remezas, Zach Berry, Dale Wilson, and Mark

Hoewisch for representing Members in the Chicago Base during the time Donna has been in Dallas

working on the Recall Signature Verification.

Audrey Stone submitted the submitted the Professional Standards Committee Report for Chairperson Kurt

Beggs:

Activity Report for June 2017

38

Company Policy 11

CRM 7

Not Taken 4

Pilot 2

Withdrawn 2

I.R. 10

F.A.R.s 2

In Progress 3

Total Cases 41

Positive Resolution 18

Unresolved 4

Pamila Forte-Oak presented the Atlanta Base Report:

Pamila attended the Executive Board Meeting June 13-15. Pamila participated in canvassing for the

Georgia State 6th District Congressional Election, along with TWU Local 527 President Benyoel

Morgan. Pamila attended the Diversity and Inclusion Round Table meeting at the Atlanta Domicile June

13. The Round Table was hosted by Southwest Airlines Vice President of Inflight Operations Sonya

Lacore. In attendance were, Senior Manager of Inflight Brian Ridgeway, Inflight Director of Operations

Mike Sims, Executive Assistant to the Vice President of Cabin Services Devan Webb, Atlanta Base

Manager Graham Vandergrift, Atlanta Assistant Base Manager’s Brian Coulter, and Tiffany Laurent.

Also in attendance, were sixteen Flight Attendants including the Members of the Civil and Human

Rights Committee, Diversity & Equality Coalition. Pamila confirmed Diversity and Inclusion training

for the Executive Board scheduled for July 14. Pamila attended the Atlanta Membership meeting on

June 27. Pamila and CHRC Chairperson Lori Lochelt are encouraging all Members to attend the

Diversity and Inclusion Summit at Southwest Headquarters August 30. Pamila updated the glass case

and continues to answer calls, emails, and text messages from Members.

John DiPippa discussed with the Executive Board the proposed changes to the FAA drug test policy.

Audrey Stone discussed with the Executive Board the upcoming August AMFA picket in Dallas.

Sam Wilkins made a motion (54) for the Executive Board to attend the August 16 AMFA Picket in Dallas. Matt

Hettich seconded the motion. The Executive Board voted by roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

39

Donna Keith Yea


The motion carried.

Sam Wilkins made a motion (55) to excuse Heather Kelly-Gray from the July 11 Executive Board Meeting for

Union Business. Matt Hettich seconded the motion. The Executive Board voted by roll call on the motion on

the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea

Heather Kelly-Gray Abstain

Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


The motion carried.

Sam Wilkins made a motion (56) to excuse Jessica Parker from Thursday, July 13 Executive Board Meeting for

personal reasons. David Jackson seconded the motion. The Executive Board voted by roll call on the motion on

the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


40

The motion carried.

Matt Hettich submitted the 2nd Membership Minutes for review.

The Executive Board made corrections and changes to the 2nd Membership Minutes.

Matt Hettich discussed with the Executive Board the threat posed to TWU Local 556 and labor organizations by

Right to Work legislation. Executive Board Members Sam Wilkins, Heather Kelly-Gray, Pamila Forte-Oak,

Stacey Vavakas, and Matt Hettich agreed to work toward preparing TWU Local 556 in the event Right to Work

legislation is implemented at the federal level.

Sam Wilkins made motion (57) to adjourn. Matt Hettich seconded the motion. The Executive Board voted by

roll call on the motion on the floor:

Audrey Stone Chair

Michael Massoni Yea

John Parrott Yea

Brett Nevarez Yea


Sam Wilkins Yea


Stacey Vavakas Yea

David Jackson Yea

John DiPippa Yea

Matt Hettich Yea




Jimmy West Excused

Donna Keith Yea


The motion carried.

Audrey Stone adjourned the Meeting at 1208.

To the best of my knowledge, these Minutes are an accurate account of these proceedings.

Matthew Hettich

Oakland Domicile Executive Board Member

twu local 556 executive board meeting july 11-13, 2017 … · twu local 556 executive board meeting...

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