triumph training services
TRANSCRIPT
Making Clinical Trials Better, Together
The Triumph Approach to Successful Training, Clinical Process and Systems Adoption
Making Clinical Trials Better, Together
Triumph is a global business solutions
company focused entirely on
improving the quality and reducing
the cost of clinical trials.
We do this through the application of
optimized business processes,
supported by efficient and appropriate
clinical systems technology.
Triumph- Who are we?
Making Clinical Trials Better, Together
Why Use Triumph?
• We have more than 10 years of training and support experience in the clinical industry
• Our expertise in clinical trial systems and clinical trial process allows us to provide targeted solutions specifically designed for the needs of your business
• We have developed and delivered training for more than 3,000 clinical systems users across all sizes of CRO’s and Pharma's - from 50 to 10,000 employees
• We have offices in both the UK and US, and are able to support both local and global training projects
What problems are we helping our customers to solve?
We want training designed by functional experts who understand our industry
Our training needs to cover changes to process as well as clinical systems
Our training needs to consider the impact on existing systems, not just the new ones
Our training needs to address the ‘why’ and ‘when’, not just the ‘how’
Our staff should know how to perform a function at the time they have to perform it
Our staff should not need to use the helpdesk to compensate for generic training
Our Approach
There are three key
principles to our approach
1 – Consistent expertise
2 – Help users help themselves
3 – Modular executionWe provide training
development and delivery staff
from within the industry who
are already experts in systems
and processes. Our team
supports a project from training
discovery right through to user
on-boarding.
No two organizations are the
same, and each has different
levels of training experience and
capacity. We modularize the
development and delivery to
allow easy integration with your
training and support team if
desired.
Training delivery is just the start of the adoption journey
for an end user. Our training team will develop highly
effective support materials and ensure the users
understand how to access and use them as and when
needed.
A holistic, integrated solution from training discovery to ongoing support
Planning Development / Delivery On-boarding
Consistent functional expertise from start to finish
Our Approach: 1 – Consistent Expertise
A suite of self-serve support materials,
designed as part of the training package,
on-demand at the end user’s finger tips
FAQ’s
User Guides
Business Rules
Role Definitions
Our Approach: 2 – Help Users Help Themselves
Every company has their own preferred approach to staffing training projects.
We can work with your existing training and support team to provide an integrated solution, or deliver the complete solution for you.
Training
development
Training
approach and
planning
Support
material
development
Our training and support
package is modular and
can be tailored to your
particular requirements.
Our Approach: 3 – Modular Execution
• Training materials development
• Computer-based training
development
• Selection, implementation and set
up of Learning Management
Systems (LMS)
• Ongoing maintenance
Training Development
• Training needs analysis
• Development of staff training matrix
/ learning paths
• Development of training approach
• Support and reference material
requirement guidance
• Integration with implementation and
deployment team
• Ramp up of support network
• Pilot study assistance
Approach and Planning
• User guide development
• Creation of business rules
• Frequently asked questions
• Development of online support
solutions
Support and Reference Material
The Solution Modules
• Classroom training delivery
• Web-ex training delivery
• Train the trainer delivery
• End user capability assessment
Training Delivery
• Supporting study teams during system
setup / migration
• Ongoing system and process support
• Supporting team managers
• Guidance on reporting and data
analysis
• Feedback loop for future enhancements
• Ongoing enhancement of business
rules
On-Boarding Support
The Solution Modules
Why is on-boarding so key to successful adoption?
• Supplements generic systems training
• Provides the study teams with expert guidance and advice
• Provides guidance for specific study scenarios
• Provides assistance in setup of new systems
• Gathers feedback for future enhancements
• Ensures teams are realizing the benefits
• Assists functions with management responsibilities
• Avoids user frustration
• Avoids implementation of workarounds
What are the Benefits?
• All development and guidance is developed by industry experts
• Study teams more capable and empowered to embrace change
• Improved return on systems and process investments
• Improvements in data quality and compliance
• Reduction in support overheads
• Avoidance of implementation of workarounds and workforce frustration
• Effective and easily accessed support when it matters most…
We would love the opportunity to discuss your specific requirements and provide further information on our training and support methodologies
Kendal Quinn
Head, Global Business Development
By website:
www.triumphconsultancy.com
By email:
[email protected]@triumphconsultancy.com
By phone:
919.747.9400 ext. 2225919.879.4458
More Information