tri-county office on aging 2016€¦ · programs are extremely popular and have positive outcomes...
TRANSCRIPT
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Tri-County
Office on Aging
2016 ANNUAL REPORT
FIS
CA
L
YE
AR
October 1, 2015 to September 30, 2016
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“While there are some very competent
nursing facilities in the area, my
grandfather wanted to be at home with
family. The resources and support you
provided allowed a single mom with a
brand new business to give him the life
and death that he deserved.”
-Project Choices Client Family Member
“Thank you so much for all the services
you provide! I wasn’t able to stay in
Michigan for my mom’s entire recovery
time and appreciated knowing she was
able to get a meal to her door each day.”
-Meals on Wheels client family member
“Thank you for coming to my home and
helping me with paper work. I get scared
I’ll make a mistake and lose my Medicaid
I need so badly.”
-Project Choices Eligibility Client
“It is hard to imagine the difficulty our
lives would face without [TCOA].
Fortunately for us and other families like
ours, we have TCOA to help meet the
difficulties of our daily existence.
Their kindness, compassion, and
efficiency have eased the burdens we face
and spread a strong umbrella of support
over our family.”
-Project Choices Client Family Member
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Table of Contents
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DIRECTOR’S MESSAGE
AGENCY UPDATES &
ACCOMPLISHMENTS
TCOA 2016 STAFF
BOARDS, COUNCILS &
VOLUNTEER TOTALS
TCOA PROGRAMS &
SERVICES TOTALS
TCOA FINANCIALS
2016 EVENT SPONSORS &
GRANT FUNDERS
The Ledges of Eaton County
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We are happy to celebrate all of the accomplishments during 2016 in spite of another year of
financial challenges and unprecedented increases in demand for services. Our staff, volunteers,
fundraising council, Advisory Council and Consortium Board continue to be creative in
stretching funding for services to meet the needs of older adults, and in their dedication to
volunteer to prevent longer wait lists.
We succeeded in becoming a Medicare certified provider to expand the Diabetes self-
management training and are working towards contracting with Medicare Advantage health plans
and other health providers to increase many of our evidence-based programs and classes. These
programs are extremely popular and have positive outcomes for the participants. This has been a
statewide partnership with the other 15 Area Agencies on Aging in Michigan (AAAs).
We continue to emphasize and practice our core values including:
The all-encompassing person-centered philosophy, supporting adults to function as
independently as possible
Increasing awareness of aging issues through education of the community, elected officials,
policy makers and others
Advocating effectively with older adults and persons with disabilities to bring about positive
change and outcomes and increased funding where it is needed the most
Supporting caregivers through the provision of effective information and supports
Continuing to improve the quality of services and include consumers in a meaningful manner
while maintaining sound policy and cost-effective practices and services
Continuing to provide comprehensive services without compromising quality, the safety of
consumers, the principles of person-centered care or being motivated by financial gain
Respecting the social, cultural and linguistic needs of diverse population groups in
communication, service delivery and program development
Strong community involvement of the TCOA Advisory Council and effective local support
from the TCOA Consortium Board
We continue to feel fortunate to live in the tri-county region with its rich and effective human
services, businesses and responsive local government collaborating so well. However, we need
adequate financial support including public and private fundraising as we are facing increased
need and dramatic changes.
We thank all of our dedicated and incredible staff for their commitment to clients and patience
during these changing times. We also appreciate the support of our Consortium Board,
Advisory Council and Friends for Independence Council.
Marion Owen
TCOA Executive Director
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Agency Updates & Accomplishments
Needs Assessment Process for Area Plan
In FY 2016, TCOA conducted an extensive needs assessment across Ingham, Eaton and Clinton
counties for input towards the Multi-Year Plan (MYP) for upcoming fiscal years 2017-2019. The
MYP is a proposal of services, budgets, goals and objectives the agency hopes to accomplish with
the funding received from the Aging and Adult Services Agency (AASA), and is completed
every 3 years. The needs assessment process included 16 Community Forums, 2 Public Hearings
and 150 Survey Responses. As a result, the proposed goals to be included in the area plan strive
to improve access to information, health, wellness and nutrition supports, protecting older adults
from abuse and exploitation and support individuals with dementia living in the community, as
well as their caregivers.
Community-based Care Transitions
Due to the success in reducing readmissions, Sparrow Hospital renewed the contract for
continuation the Community-based Care Transitions program in FY 2016. The program served
over 44% more clients in the 2016 fiscal year than in FY 2015. Trends confirmed positive
momentum of the program to reduce readmission rates within Sparrow Hospital. To further
reduce readmission rates in the tri-county area, discussions continued with other area hospitals
to expand the program.
Noteworthy Accomplishments At-A-Glance
Provided information and assistance, outreach and education (including elder abuse topics) to
over 19,000 older adults, caregivers and the general public
Over 1,600 frail persons received care management and essential in-home services supporting
them to remain independent in the community and out of the nursing home
Over 570 persons in the tri-county area participated in evidence-based classes and sessions
including fitness, disease prevention, Matter of Balance, Diabetes-PATH and SAVVY Caregiver
for persons caring for loved ones with dementia
Over 1,700 volunteers delivered Meal on Wheels, some delivering several times a month
Over 500,000 meals delivered to persons who are unable to prepare nutritious meals, many
connecting with the only person who regularly visits and checks on them
Over 1,800 received elder abuse education information or materials
Medicare and Medicaid counselors helped over 1,600 individuals to understand Medicare &
Medicaid, enroll in Medicare prescription drug coverage, review supplemental insurance needs,
apply for Medicaid Medicare Savings programs, and provide information to help identify and
report fraud, abuse or scams
Cityscape of Lansing in Ingham County
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2016 TCOA Staff
ABDULLAH ABDULLAH
FALAH AHMED
HUDA AHMED
SALAH AHMED
SARA AIKMAN
STACEY AMES
DEBRA ARENDSEN
RITA ATHANASION
FAHAD ATTA
CAROL BARRY
NICHOLE BEARD
SUSAN BEARD
MARCELLE BELL
ROSALINDA BELL
JAMES BRANDELL
KATHERINE BRANSON
PATRICIA BROWN
KELLIE BUNN
CARL BUONODONO
BRUCE BYRNES
TONYA CAGER
MIRENDA CANNON
ALESHA CAVANAUGH
JUDITH CHRISTIE
GINA CLEVEN
SHARON CONSTAN
CASEY COOPER
HEATHER CRAIG
MONICA CREMINS
HEIDI DADOW
EMILY DAUBERT
ALICIA DAVIS
DORI DAVIS
LINDA DAVIS
DEBRA DEBBINK
REBECCA DECESS
HEATHER DUBBS
ROBERT FEASTER
CHRIS FLORIAN
HEIDI GLEW
LORNA GREATHOUSE
ELIZABETH HARTEL
CARRIE HARTENBURG
JOLENE HAZEN
CHRISTINE HISTED
BETH HJERTOS
REBECCA HOUSE
EUNICE HOWE-TRITTEN
ELIZABETH HUMPHREY
STACEY HUMPHREY
CINDY HURTH
NAJI ISSA
KALIE JACKSON
JILL JACKSON-MOULTON
ANTOINE JOHNSON
ODESSA JONES
WILLIE BOB JONES
KRISTIN JUDGE
ERIN KARKAU
JACQUELINE KEMP
LISA KNAPP
FRANCES KOS
SHELAGH KOSINSKI
JENNIFER KREFT
KIRSTEN LAING
MELISA LAMB
TAMMY LEMMER
YOLANDA LEON
SARA LEVINE
JANA LOCKE-PURVIS
KATHRYN LONG
LINDA LOVAAS
BARBARA MANNINO
VIOLA MANS
CHERYL MARCH
CYNTHIA MCCORMICK
DELANE MCKINNEY
JESSICA MCMAHON
JOAN MCPHERSON
MARCY MENTINK
ANNETTE MERRILL
MINNIE MERRIWETHER
PATRICIA MICK
JADRANKA MILOSAVLJEVIC
JOSE MORADO JR
PATRICIA MUNSHAW
ADDIE MUTCH
CARLTON NOGLE
MARION OWEN
RUTH PELL
LISA PHIPPS
ANDRIA PLATTE
JOYCE PRATT
MARY PRIDE
ANDREA RADEL
VIRGINIA RAMIREZ
LINDSAY RANDALL
JACKIE REEDY
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CLARENCE REEVES II
ASENATH REGAN
MARY RIEHL
SHELLY ROGERS
JEANETTE SAINT-ONGE
SHELBY SCHAEFER
JOAN SCHAUB
SANDRA SIMMONS
THOMAS SMITH
HEATHER SNOW
TASHA STETLER
LINDSAY TARRANT
KAREN TERPENING
VAUGHN THOMPSON
SHIRLEY VALLIN
REBECCA VANCORE
JILL VATTER
SHEILA WALKER
RACHAEL WALTERS
STEPHANIE WARE
PAMELA WATERS
VICTORIA WATSON
COSETTE WEAVER
ROBIN WEBB
EDDIE WEBSTER
JUDITH WERNERT
ELIZABETH WETHERELL
RACHEL WHETSTONE
FLORINE WHITLEY
LISA WIEBER
BRENDA WIEGEL
JULIANNE WOOD
SUSAN WORTHY
ASHLEY WREN Octagon Barn in Clinton County
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Quality = Choice, Satisfaction and Independence (CSI)
Q=CSI is a consumer based advisory group that defines quality as perceived by the consumer for Pro-ject Choices and the Self-Determination Option in order to provide access and increase quality care.
Kyna Bailey
Robert Distler
Bill Earl
Lee Earl
Larry Klekotka
John (Jack) Koch
Kathie Koski
Judith Fryer
Tim Murchison
Michelle Taylor
Neal Langford
2016 Tri-County Aging Consortium
Administrative Board
Lansing Representatives
Kathie Dunbar, Lansing City Council
Joan Jackson Johnson (for Mayor Bernero),
Director of Human Relations & Community Services
Chris Swope, Lansing City Clerk
East Lansing Representatives
Kelly Arndt (for Mayor Meadows),
Director, East Lansing Prime Time
Clinton County Representatives
Anne Hill, County Commissioner
Ken Mitchell, County Commissioner
Eaton County Representatives
Blake Mulder, County Commissioner-Vice Chair
Barbara Rogers, County Commissioner
Howard Spence, County Commissioner
Ingham County Representatives
Bryan Crenshaw, County Commissioner
Kara Hope, County Commissioner-Chair
Carol Koenig, County Commissioner
The TCOA Consortium Board is a cooperative intergovernmental body composed of elected
officials (or their designees) including representation from the Lansing Mayor’s Office, Lansing and East Lansing City Councils, and the
Clinton, Eaton and Ingham County Commissions.
2016 Friends For Independence
Coordinating Council (FFI)
Steve Dougan
Farmers Financial Solutions
Jessica Eyde
The Eyde Company
Michelle Lane
Chalgian & Tripp Law Offices
Sara Levine
Community Volunteer
Re'Shane Lonzo
DRM Genesis Home Healthcare
Norma McGarry
Case Credit Union
Bob Parsons
Michigan Dept. of Transportation
Larry Pingel
Rathbun Insurance Agency
Ellen Sullivan
Community Volunteer
The Friends For Independence Coordinating Council was formed to help raise local dollars to
supplement public funding by planning and organizing annual fundraisers, such as a dinner and auction, golf outing and direct mail appeals. The Council is a key part of increasing private sector
awareness and support for TCOA.
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Program Volunteers Hours
Nutrition Program 1,758 44,524
MMAP 5 1,112
FFI Event &
Office Volunteers 98 732.75
Total 1,861 46,368.75
Thank you to all of the local businesses, agencies and organizations that supported
Tri-County Office on Aging in 2016. A special thank you goes to the members of the Friends For Independence Coordinating Council, Golf
Outing Planning Committee, Dinner and Auction Planning Committee and the Run for the Ages 5K Planning Committee. Assistance from all of these groups has helped raise funds to meet the con-tinuously growing demand for programs and ser-vices in the tri-county area. TCOA could not be successful without the hard work and support of many community volunteers. The 2016 vol-unteer numbers total about 22
full-time employees!
Volunteers
2016 Tri-County Aging Consortium Advisory Council
The Tri-County Office on Aging Advisory Council acts in an advisory capacity to the Consortium Board. At least one-half of the council consists of senior citizens, appointed by their
respective units of government. Remaining members represent community agencies. The Consortium Board approves their appointments. This composition offers the perspectives of
both seniors and service providers on aging issues.
Ingham County
Susann Baker
Jane Wallin
June Morse
Eaton County
Carol Halsey
Martha Yoder
Clinton County
Eileen Heideman
Ruth Voisinet
City of Lansing
Mary Estes
Penny Gardner
Emly Horne
City of East Lansing
Bud (Felix) Fliss
MSU College of Nursing
Linda Keilman
JWR
Chad Johnson
Tri-County Nutrition
Council
Phyllis Monroe
Sixty Plus Elderlaw Clinic
Karen Truszkowski
Disability Network Capital Area
Laurie Parker
Clinton/Eaton County, DHS
Kelly Neve
Social Security
Administration
Robyn Ford
Senior Alliance for
Education (SAFE)
Gary Pollitz/Suzanne Ferris
Sparrow Specialty
Hospital
Tina Gross/Toby Powell
Community Mental Health
Older Adult Services
Dawn Sargent
Senior Companion
Program (SCP)
Janet Clark
McLaren Orthopedic Hospital
GEMS Unit
Jennifer Sexton
CATA
JJ Jackson
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2016 TCOA Programs and Services
Program Clients Units of Service
Information & Assistance (I&A) 2,286 4,123 Hours
Nutrition Transportation 42 1,092 One-Way Trips
Medical Transportation 34 291 One-Way Trips
Legal Services 141 3,860 Hours
Long-Term Care Ombudsman 363 1,313 Hours
Elder Abuse Education 1,820 189.25 Hours
Evidence Based Disease Prevention - Fitness 280 280 Hours
Evidence Based Disease Prevention 47 218 Hours
Volunteer Respite 20 2,285.5 Hours
Adult Day Services 66 10,600.75 Hours
COMMUNITY BASED PROGRAMS
Program Clients/Units of Services
Information & Assistance (I&A) 3,414 clients
TCOA Website 45,396 visitors (102,186 views)
TCOA Facebook Page 280,321 post views (789 likes)
Outreach 11,697 people
Housing Services 162 clients
Crisis Services for the Elderly 617 clients
Kinship Care Respite 16 caregivers (1,028 hours)
Options Counseling 167 clients
Creating Confident Caregivers 15 attendees (2 sessions)
Community-Based Care Transitions Program 2,274 clients
Matter of Balance 156 completers (15 classes)
Diabetes Personal Action Toward Health 72 completers (10 classes)
TCOA PROGRAMS & SERVICES
Clin
ton
Co
un
ty Co
urth
ou
se
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Program Clients Units of Service Expenditures
Medicaid Home & Community Based
Waiver Services 1,444 3,581,295 $22,138,563
AASA* Care Management 88 37,682 $140,167
AASA* Case Coordination & Support 80 106,859 $392,671
Project Choices Total 1,612 3,725,836 $22,671,401 *Aging and Adult Services Agency
PROJECT CHOICES/MI CHOICE
Program Clients Meals Served
Meals on Wheels 2,215 433,096
Dining Sites 1,141 69,989
Senior Dine Card 19 423
Meal Programs Total 3,375 503,508
Senior Project Fresh 200 200 coupon books
NUTRITION
Service Area Clients
Clinton County 221
Eaton County 184
Ingham County 871
Rural Ingham County 411
Total Served 1,687
MEDICARE/MEDICAID ASSISTANCE PROGRAM (MMAP)
Clinton County Eaton County Ingham County Other* Project Choices Clients
by County 133 242 837 400
Clinton County Eaton County Ingham County
Nutrition by County Clients Meals Clients Meals Clients Meals
96 45,734 230 83,808 815 373,543
*Clients served that originally resided in a county outside of the tri-county region.
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Agen
cy E
xpen
diture
s 2016 TCOA Financials
River Trail of Ingham County
Agen
cy R
even
ues
State $21,024,203 (81.6%)
Federal $1,620,986 (6.3%)
Client Contributions & Program Income $796,187 (3.1%)
Local Governments $346,070 (1.3%)
Friends For Independence (FFI) $258,124 (1.0%)
Interest & Other Income $1,720,616 (6.7%)
Michigan Health Endowment Fund $70,644 (0.3%)
Care Transitions Program $811,321 (3.1%)
Friends For Independence (FFI) $258,124 (1.0%)
TCOA Direct Purchase of Services (DPOS) $536,995 (2.1%)
Annual Grants awarded to Contractors $315,860 (1.2%)
Access Services & Program Development $297,019 (1.2%)
Administration $652,456 (2.5%)
Crisis Services for the Elderly $62,500 (0.2%)
Nutrition $2,802,219 (10.9%)
Project Choices Services Medicaid Waiver & Care Management
$22,235,952 (77.5%)
Clinton, Eaton and Ingham Counties, Cities of Lansing and East Lansing,
and various Townships and Villages
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Raffle $8,675.00
Dinner & Auction $39,757.00
Golf Outing $46,075.01
Run for the Ages 5K $8,238.00
Direct Mail Campaigns $115,742.00
MOW Designations $38,685.30
General Donations $18,809.86
Memorial Contributions $4,377.00
Endowment Contributions $4,735.00
LSJ/City Pulse Mailing Campaign $10,306.00
Other $688.74
Total Revenue $296,088.91
Fundraising Expenses
(mailings, facility fees, etc.) $63,895.21
Staff Support $12,631.79
Total Expenditures $76,527.00
Meals on Wheels General $42,800.00
Meals on Wheels Specific
(donation specifically instructed to be
applied to MOWs) $106,515.00
Under 60 Meals $2,676.00
Information & Assistance $9,315.00
In-Home Services/Crisis Services $20,602.00
Total Allocations $181,908.00
Funding Allocations Funds spent in FY 2016, raised in FY 2015.
2015 Fund Balance $245,796.12
2016 Net Revenue (Gross - Expenditures) $219,561.91
2016 Allocations $181,908.00
Ending Fund Balance for 2016 $283,450.03
Gross Revenue Raffle
Dinner & Auction
Golf Outing
Run for the Ages 5K
Direct Mail Campaign
MOW Designations
General Donations
Memorial Contributions
Endowment Contributions
LSJ/City Pulse Mailing Campaign
Other
Fundraising Expenses
Staff Support
Expenditures
MOWs General
MOWs Specific
Under 60 Meals
Information & Assistance
In-Home Services/Crisis Services
2016 Fundraising Report
8% increase in
funds raised
compared to
2015
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Jackson National Life Insurance
Company
Michigan Financial Group
Michigan Money Management
Neogen Corporation
The Centennial Group & the Durso
Family
McLaren Greater Lansing
Farm Bureau Insurance
Dart Bank
Home Care Alternatives
Mareck Family & Geriatric Services
Jessi Kay Home Care
Apartment Specialists Inc.
Cypress Home Care
DBI
Klug Law Firm
Physicians Health Plan
Chalgian & Tripp Law Offices
First Housing Corporation
Oliver Packaging & Equipment
The Pines Rehabilitation & Health
Care Center
Sparrow Clinton Hospital
Auto Owners Insurance
Dean Transportation
Gordon Food Service
Breadsmith
Williams Autoworld
Meijer
Hedlund Plumbing
Thatch Computer Consulting
Two Men & A Truck
Bradford Printing
Extend Your Reach
FireKeepers
Forest Akers MSU
On the Spot Engraving
Roughly 140 friends of TCOA played a round of golf to raise money for Meals on
Wheels at the 28th annual Charity Golf Outing on June 14, 2016 at Forest Akers.
Golf Outing Sponsors
Jackson National Life Insurance
Company
Delta Retirement Center
Sparrow Specialty Hospital
Dart Bank
DRM Genesis
Home Care Alternatives
McLaren Greater Lansing
Capital Area Transportation
Authority (CATA)
Chalgian & Tripp Law Offices
Cypress Home Care
Dean Transportation
Demmer Corporation
Dimondale Nursing Care Center/
Holt Senior Care
Ingham Regional Assisted Living
JWR Health Services
Mareck Family & Geriatric Services
Mid-Michigan MRI Inc.
Trusting Heart Home Health Service
Case Credit Union
Forster Woods Adult Day Center
Grange Acres Senior Housing
Nancy Passanante
Tri-Star Trust Bank
The Eyde Company
Ronald and Mary Simon
Don and Joanna Smith
State Senator Rick Jones
Eagle Eye Banquet Facilities
Sheridan Realty & Auction Co.
Thatch Computer Consulting
Kirk Montgomery
Bradford Printing
Spartan Pro Audio
TCOA’s 30th Dinner & Auction, held November 5, 2015, was a great success
with nearly 300 in attendance.
Dinner & Auction Sponsors
Green Acres Assisted Living
of Mason
Blue Cross Blue Shield
CATA
Extend Your Reach
Ingham County Medical Care Facility
Thatch Computer Consulting
Cypress Home Care
Dimondale Nursing Care Center
Gunnisonville Meadows
Holt Senior Care
WellsBrooke Premium Home Care
Grandhaven Living Center
Philips Lifeline
Sensations Memory Care
Sparrow Community Care
Flagstar Bank
Lansing DJs
Bradford Printing
Demmer Corporation
Underground Printing
Merindorf Meats
The third annual Run for the Ages 5K at Hawk Island County Park on May 21, 2016 hosted over 170
participants in promoting independence and dignity.
Run for the Ages Sponsors
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Eaton Theatre in Eaton County
*Area Agencies on Aging Association of Michigan * *Michigan Health Endowment Fund
Organization Purpose Amount Received
Granger Foundation
Meals on Wheels Combination
Oven purchase $16,000.00
The Eyde Company
Meals on Wheels
kitchen equipment $2,500.00
Mason Area Community Foundation Meals on Wheels Coolers $2,682.00
Tri-County Electric People Fund Shelf Stable Meals $1,000.00
Ingham County Community Agency grant Crisis Services for the Elderly $4,000.00
Walmart of Charlotte Meals on Wheels $1,000.00
Meals on Wheels America Meals on Wheels $1,250.00
Auto Owners Insurance
Meals on Wheels
(Unrestricted Gift/not a grant) $42,700
4AM* via MHEF**
Great at Any Age
Evidence-based programs $70,644
Grant Funders
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517-887-1440
1-800-405-9141
www.tcoa.org
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A Consortium of Clinton, Eaton and Ingham Counties, and the Cities of Lansing and East Lansing since 1974.