Trends in South Asian Hospitality2020

HighlightsCurrent Trends in Tourism and Hospitality

Trends in the Development of Tourism Lodging

Future Trends of Tourism and Hospitality

Future Demands in Hospitality Service

Future Investment & Employment Scenario in Hospitality

Future Skill Requirements in Hospitality

Further Developments

Key Statistics for 2020

South East AsiaWorld Ranking (Out Of 12 Regions)Relative importance of Travel & Tourism total contribution to GDP

ABSOLUTESize in 2013

RELATIVE SIZEContribution to GDP in 2013

GROWTH2014 Forecast

LONG-TERM GROWTHForecast 2014-2024

Source: WTTC Travel & Tourism Economic Impact 2014

Current Trends in Tourism and Hospitality

DiversityHospitality and Tourism present a

unique opportunity to understand new cultural experiences for both employees and the tourists

GlobalisationNowadays, people more than ever travel freely around the world

Safety and SecurityPersonal safety of guests must be the first

priority

The industry’s concern with security has increased greatly due to several terrorist

attacks worldwide

Current Trends in Tourism and Hospitality (Contd’)

Technology

A driving force of change that presents opportunities for

greater efficiencies and integration for improved guest

services.

Decision-making through decision support tools, databases and

modeling tools

ServiceGlobal Competition and changes in Market Consumption

Quality plays an increasingly essential role in both attracting and retaining service customers

Increased investments to improve service quality

Perceived value for guests, so as to achieve better customer satisfaction and loyalty.

Current Trends in Tourism and Hospitality (Contd’)

Price vs. Value

Customers and their perceptions about price and service

have changed

Elements that create Value during a hotel

stay should be focused

Demographic Changes

The global population is gradually increasing

Many retirees have the time and money to travel and utilize hospitality services.

Demographic change on demand for holidays can be summarized as follows:-Slight increase in demand

-Senior citizens for tourism is rising more rapidly than their share of the population.

- A slight decrease in holidays with children

Trends in the Development of Tourism Lodging

Towel and linen reuse policies

Green attributes that may be most desirable to guests

Developing Green Lodgings

Implement policies Friendly to the Environment.

Energy Efficiency provides hotel owners and operators cost savings

that benefit the bottom line.Saving Natural Resources Enhancing the Biodiversity

Promoting Environmental Conscience

Green Certification

Recycling Policies are implemented

Source: WTTC Travel & Tourism Economic Impact 2014

Future Trends in Hospitality Industry More Green and Eco-lodgings

Development of Mega hotels (multi- purpose facilities with casino, shops, theatre, theme park, etc.)

More Boutique Hotels Intelligent hotels with advanced technology using the guest’s virtual

fingerprint in order to perform all the operations (check-in, charges, check-out, etc.)

Increasing employee salaries in order to retain the existing staff More emphasis on the internet and technology Guests’ virtual and physical social networks will be the best

distribution channels

Future Demands in Hospitality ServiceGuests will be able to tailor every aspect of their hotel experience

Personalized Service Spectrums and a ‘Total Service Model’ Tailor every aspect of guest experience including technology, hotel

services, the bedroom, the journey, pricing and communications

The future of Hotel will be more personal, connected and responsive Catering multiple needs and demands with innovations such as

intelligent furniture, personalized nutrition and responsive technologies that understand cognitive functions (perceiving guest)

Prospect scanning, anticipation and rapid implementation will become some of the hallmarks of successful hotel groups Central role of future technology systems will be helping hotel groups

stay ahead and meet the needs of tomorrow’s guest.

Future Investment & Employment Scenario in Hospitality

Source: WTTC Travel & Tourism Economic Impact 2014

Travel & Tourism Investment in 2013 was USD 49.4 bn, or

7.3% of Total Investment

Should rise by 6.5% over the next 10 years to USD 97.2 bn, or 7.9% of the Total

Investment

37.78 million Jobs

10.8% of Total Contribution

Future Skills Requirement in Hospitality Service International Hospitality and Tourism industry creates more than 258

million jobs worldwide and supports 9.1 per cent of Global GDP

Future Labor Shortage in Middle East and Other Regions The hotels and tourist destinations of the Middle East are an active

employer of South Asian labor force. With the growing numbers of Quality and Luxury accommodations along with increased employment opportunities within the region, The Middle East might face skilled labor shortage in coming years.

More emphasis on Skilled Employment Development Initiatives within the Hospitality Industry should be introduced by both the Governments and Private Sectors

More numbers of Cross Training and International Assignments

More Diverse Labor Forces

Further Development initiatives

OTA will be replacing the Traditional Hotel Booking System

More numbers of Emerging Destinations with enhanced

Destination Marketing Strategies

Digital Marketing is the next level to grab the attention of NextGen

travelers

Promoting the Buddhist Heritage and Religious Tourism

South Asia is recognized as the heartland of Buddhism and as such is of great interest to the world’s estimated 500 million Buddhists and many of the Archaeological Sites than any parts of the world.

Creating the roadmap is necessary for the Sustainable and Inclusive Development of Buddhist Tourism and Religious Tourism.

Key Statistics for 2020Top Five Tourist Receiving Regions in the world

Nearly 170 Million Intl. Tourist Arrivals

17 Million Outbound Tourist arrivals will be generated in 2020

With a Tourist Growth of 5% per year

Long-haul Travel worldwide is expected to increase from 18% to 24%

Business Travel Spending is expected to grow by 8.6% in next year

Source : WTO Long-term Forecast on Tourism 2020

More number of travelers due to the

Developments Activities in Power, Energy Sector

& Communication

Source : WTO Long-term Forecast on Tourism 2020