travel leaders - travel management overview

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Packaged Business Travel Solutions Program

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Travel Management Overview for:

©2010, Travel Leaders Franchise Group, LLC

About Travel Leaders

• Ranked #1 largest corporate travel agency according to Business Travel News 2010 survey

• 1,700 Travel agency locations, encompassing corporate travel, loyalty travel fulfillment, leisure travel and franchise locations

• Combined sales of $7.3 billion dollars

• Headquartered in Eden Prairie, MN with over 450 local offices in the US.

• Business hours: 8:30am – 5:30pm, Monday – Friday

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Business Travel News 2009 Business Travel Survey From BTNonline – June 2010

As the recession took hold in 2008, travel management companies found themselves on rocky footing, battling the effects of stark transaction and sales volume drops that accelerated throughout the year. Last year also saw agencies responding to vigorous account activity as corporations looked to optimize financial arrangements, speed TMC implementation times and receive more timely accurate data and reporting.

In the earlier part of 2008, some agency consolidation did occur. Tzell Travel Group made the largest M&A moves by far by merging with the Travel Acquisitions Group and creating new corporate travel units under Travel Leaders Corporate. The activity included the acquisition of 13 agencies and the opening of a London office, which added $150 million in air volume to the company’s performance.

According to Travel Leaders Corporate president David Holyoke, the division has garnered $72 million in new business in March and April and is projected to surpass $100 million in 2010.

Travel Leaders – Ranked #1

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Travel Leaders Group Businesses

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Travel Leaders

• Commitment to excellence, personalized service and integrity• Dedicated to the unique needs of corporations requiring customized travel management

programs, consulting support and program leadership• Unparalled account management expertise and dedication• State-of-the-art technologies• Provide ability to drive down costs• Airline, car rental and hotel discounts• Entrepreneurial environment offering flexible, tailored business solutions• Unwavering commitment to deliver what we promise

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Travel Leaders’ Deliverables

• Reduction of Total Travel and Entertainment Expenses through the utilization of leveraged negotiations, preferred supplier relationships and integrated technologies

• Increased Customer Satisfaction by creating client-driven solutions to booking requirements, and by leveraging Travel Leaders’ global presence to support traveler needs

• Improved Productivity and Control through the development of a thoughtful travel policy and a business plan with meaningful, attainable and measurable goals

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Our vast experience helping corporations consolidate and manage their travel programs has led us to commit to core deliverables with every customer relationship:


Implementation

• Travel Leaders will dedicate the necessary resources to manage your implementation and optimize your program• Designated strategic implementation team

• Detailed, customized, implementation project plan

• Online traveler registration (profile sync)

• Traveler education; available onsite or via live meeting

• Creation and distribution of all materials and resources

• Reporting consultation and applied standards

• Standardized post implementation plan

• YOUR COMPANY will benefit from a standardized implementation process that has proven to offer a smooth, on time transition

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Account Management Services

• Travel Leaders will assign a dedicated Account Manager as a key liaison to ensure a cohesive delivery of all of YOUR COMPANY’ service and financial objectives

• YOUR COMPANY’ Account Manager will• Work with YOUR COMPANY to ensure a smooth and effective implementation

Online booking tool trainingEstablish reporting parametersCustomize account implementation materials

• Ensure consistent levels of travel services• Consultative solutions for YOUR COMPANY travel management program• Manage all of YOUR COMPANY air, car and hotel programs• Provide quarterly/annual business reviews• Enhance YOUR COMPANY programs as your travel needs evolve

• Our experts will focus on YOUR COMPANY’ program details, so you can focus on YOUR COMPANY’ business

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24/7 Service Center – Offering Flexible Reservation Options• Experienced agents available by phone, 24 hours a day, 7 days a week • Online reservation access via RESX or Cliqbook• VIP service • Locally owned and operated by Travel Leaders Comprehensive Travel Management Services• Proprietary discounted programs for air*, hotel and car rental purchases• International ticketing assistance • Travel reporting package • Unused e-ticket tracking and management • Communication tools (including useful monthly newsletter) • Entrance into airline loyalty programs (above and beyond frequent flyer programs)

* Air to be negotiated based on city pairs and volume.

Package Overview

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Traveler Benefits

Service to Traveler Benefit to Traveler 24/7 Reservation Access No waiting to make travel plans

Online Reservation Capabilities Ability to book travel from any web browser

Ability to Create, Change or Cancel Reservations No lost time making reservations that could incur penalties for delayed booking

Automatic Trip Confirmations Downloaded to your PDA for maximum efficiency

Pre-Trip Notifications Obtain timely, key trip information

VIP Priority Phone Service Ensures VIPs are responded to ASAP

Passport & Visa Services Allows for processing to begin

Personal Profile Maintenance Eliminates time to retrieve key traveler information

Benefits to the Individual Traveler are Vast and Include:

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Service to Company Benefit to the Company Simple Fee Structure No guessing, no nickel and diming

Registration into Vendor Loyalty Programs Accrue savings, free travel and upgrades for air, hotel and car rental

Customer Care Desk Ensures your travelers are satisfied

VIP Priority Telephone Desk Provides your VIPS with “extra” care

Traveler Locator Capabilities Know where employees are at all times

Discounted Hotel Program Savings of up to 40% at over 24,000 hotels

Monthly Management Reporting Used for budgeting, forecasting and vendor negotiations

E-Ticket Management Identify unused e-tickets for future travel

Benefits to the Company as a Whole Include:

Company Benefits

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Area for Savings PercentageDomestic Air Savings 2% - 5%

International Air Savings 10% - 40%

Hotel Savings 20%-40%

Car Rental Savings 10%-20%

Unused E-Ticket Recovery 3% - 5%

Additional Savings Opportunities:

Through management reporting, travel policy compliance will be identified and areas for change in travel patterns and traveler behavior can be realized, resulting in further cost containment.

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Savings


Meetings

• Travel Leaders provides an extensive array of meeting services• Preliminary meeting and/or incentive planning• Negotiated contracts for air, hotel and ground transportation• Dedicated service team and toll-free number• Hotel site search and selection• Post-meeting reports, evaluation and cost analysis

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Online Booking Solutions

• Travel and entertainment expenses are typically a corporation’s second highest controllable expense

• As the travel industry continues to evolve, online adoptions are increasing as corporations embrace the technology and the mindset that utilization drives savings

• Travel Leaders has maintained a systems integrator approach to self-booking technologies• Travel Leaders has the ability to support all major products

available in the market today

• YOUR COMPANY will benefit by selecting the online booking tool that best fits your needs, not ours

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Online Booking Tool –

• The Total Travel Experience means on-demand, policy compliant access to all services critical to today’s business traveler

• With a single web-based tool, employees can effortlessly prepare integrated travel itineraries that include a wide variety of services:

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Client Benefits

• More control over travel $$

• Preferred vendor fulfillment

• Contract fulfillment (air, car & hotel)

• Productive use of traveler’s time

• Travel policy enforcement

• Additional cost savings for online vs. full-service reservation

• Stronger vendor leveraging power

• One source for information

• Travel program communication vehicle

• Allows for emergency enroute support

• Robust pre-trip approval process

• Customization capabilities

• Travel planner access

• Activity reports

• Customizable security settings

• Custom company locations

• Central billing credit card enabled

• Ability to book “guest” travelers

• Customizable privileges specific to company hierarchy

• Secure (https) login feature

• Custom login page capability

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Traveler Benefits

• 24 x 7 x 365 access

• User-friendly, intuitive tool

• Flight Search Express option

• Independence, control

• Trip research capabilities

• Saved trip history

• Flexible arrival/departure parameters

• Simultaneous air, car & hotel search

• Aggregated results in one location

• Ability to use travel planners and/or access trip templates

• Easy identification of preferred suppliers and contracts

• Pricing recap on itinerary page

• Available in multiple languages

• E-mail mechanism built within tool

• Travel preferences can be adjusted on-the-fly or saved for future use

• Easy mapping functionality

• Loyalty association capabilities

• Self-registration within tool

• Booking made within agency GDS

• Variety of shopping capabilities

• Seat map access & enhanced features

• Off-airport car rental locations

• Encrypted password & credit card data

• Passport and credit card expiration notification upon login

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Online Booking Tool - Cliqbook

• Grid-based results display

• Compare user selected fares side-by-side

• Sort by carrier, price, time, policy or duration

• Intuitive policy display

• Property photos and customizable descriptions

• Display for vendor / car type

• Sort by policy, price or vendor

• Change notifications via e-mail

• Synchronization with ERP systems

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Online Booking Tool - Cliqbook

• Pre-trip approval process ensures your policies are followed

• Rich hotel features including direct rates, comparisons, maps and photographs

• Real-time reporting• Multi-language• Complete end-to-end solutions

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Map based interface for ease of use


Online Booking Integration and Adoption

• Travel Leaders will provide YOUR COMPANY with a dedicated integration expert to:• Tailor an implementation and adoption program to achieve YOUR

COMPANY goalsTraining and ongoing educationIncorporate YOUR COMPANY policies and preferred vendors

• YOUR COMPANY will benefit from successful integration and adoption through:• Cost savings• Enhanced enforcement of travel policy

Improved internal controlsMaximization of preferred vendor programs

• Convenience for travelers and travel arrangers• Increased productivity

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Management Reporting

iBank Functionalities Include:

• Access multi-dimensional views of company travel program• Present critical information to key stakeholders in a compelling way• Export information to other applications such as Excel and PowerPoint • Deliver data, via XML, to other critical applications (e.g., expense management and

HR management)

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Through Travel Leaders’ proprietary management reporting system, iBank, your organization will gain enhanced visibility into cost and travel patterns, providing leverage for supplier negotiations and improved compliance with preferred vendors.


Online Reporting with iBank

• Travel Leaders will capture and store all company travel data for comprehensive customized management reporting

• Enhanced reporting for analysis and corporate security• Reports are available on nearly any criteria based upon information captured at the time of transaction• Both detailed and summary information can be automatically emailed or created on demand for pre and

post trip data 24/7• Data collected can be used to audit and control travel bookings, budget for future travel and negotiate

with vendors• Reporting and sort detail may include, but is not limited to:

• Department, cost center, employee, or as required by company• Air, hotel and car information • Exceptions to travel policy

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Pre-trip Approval with iBank

• iBank policy compliance automates the costly, labor-intensive and error-prone process of securing approval for travel for both agent assisted and online reservations

• Highly customizable business rules engine • Non-compliance email alerts with a re-notification/escalation function • Multiple levels of approvers with optional backup approvers • Integration with mid-office and ticketing applications for touchless processing • Authorization status tracking (pending, in-process, approved, declined) • PNR integration and travel arranger notification • Secure web-based access to all pending, approved and declined trips • Comprehensive reporting

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REPORTS – Air Activity

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REPORTS – Management Summary

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REPORTS – Monthly Executive Summary

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Preferred Supplier Relationship & Discounts

• Travel Leaders ranks as a leading buyer with numerous industry suppliers worldwide• Air Programs

Preferred vendor agreementsAirline corporate affinity “Perks” programsCourtesy international upgrades in high-volume marketsShuttle market point-of-sale discounts as high as 35%

• Lodging ProgramsPremier Global Hotel Program in more than 28,000 hotel propertiesMerchant Hotel Program is 15% - 18% lower than consortium rates

• Car Rental ProgramsTravel Leaders discounts with Avis, National, Budget, Auto Europe and Alamo

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Vendor Benefits and Discounts

Corporate Airline Affinity Programs & Discounts

• Many of today’s major airlines offer Corporate “Perks” Programs designed for the small to midsize company

• Travel Leaders will enroll YOUR COMPANY automatically into all available programs to maximize your travel dollars

• YOUR COMPANY will begin to accrue points towards free travel, coupons for First and Business Class Upgrades and other available rewards

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Premier Global Hotel Program

• Travel Leader’s Hotel Program offers reduced rates and value-added benefits at more than 84,000 Hotel Properties worldwide

• Features of our program include:

• Merchant Hotel Program including over 70,000 properties worldwide at 15%-18% less than consortium rates

• Promotional rates and annual price guarantees • Savings of up to 40% on standard corporate rates • Last room availability • Exclusive services and amenities at selected hotels • Extensive facility and amenity information • Room rating Index • Detailed city maps • Extended Stay product

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Vendor Benefits and Discounts

Car Rental Discounts with Preferred Suppliers

• Unique to Travel Leaders • Exceptional value-added programs through our preferred

rental car suppliers: National Car Rental, Enterprise Car Rental and Alamo

• Free enrollment in Emerald Isle, bypass the counter• Negotiated car rental programs provide mid-market rates

with no volume commitment - these programs can help your corporation with hard dollar savings

• 10% off the lowest available fare, including Internet fares using Travel Leaders’ proprietary ID number

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Automated State-of-the-Art Quality Control

• Travel Leaders quality control technology checks the completeness, validity and accuracy of reservations while searching for the lowest airfares

• Features include: • Quality Checker

Checks for lowest airfares, unapplied airline discounts, frequent flier numbers, seat assignments, corporate cost center/department numbers and much more

• Seat CheckerSecures preferred seating using live seat maps

• Waitlist CheckerContinually searches for cancellations, open waitlists, or the release of inventory by the carrier

• Routing CheckerAudits reservations for substitute routings and carriers that yield savings

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PartnershipA Departure from the Ordinary

• Dedicated to the unique needs of organizations with customized programs and unique global requirements• Personalized service and a commitment to excellence

• Utilization of state-of-the-art technologies

• Superior vendor relationships and discounts

• Entrepreneurial environment offering flexible, tailored business solutions

• Collective buying power

• Data management

• Unwavering commitment to deliver what is promised

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Above and Beyond

• As a world leader in travel, intent on pushing the envelope, Travel Leaders is constantly on the move, seeking higher horizons• Actively engaged in reinventing our business to keep pace with evolving

technologies• Investing in new business opportunities to extend the reach and scope of

travel management programs so characteristic of the mega agency environment

• If you are seeking a departure from the ordinary, consider our decades of corporate experience and proven results• A worldwide reputation among our peers, suppliers and clients for

professional, proactive and personalized service• Successes on behalf of some of America’s most successful corporations• Long-term corporate partnerships and preferred vendor relationships• Staff, supported by financial and technological resources, that is the envy

of the industry

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Why Partner with Travel Leaders?

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CUSTOMER SERVICEHigh touch, high quality, customer

service driven attitude

EXPERIENCEHighly experienced and diverse

personnel, with a low turnover rate of employees

LEADERSHIPAttentive, hands-on management

COST MANAGEMENTProven cost-savings experience

and cost avoidance programs

TECHNOLOGYUtilization of industry technology, with proprietary development of

customized solutions where existing technologies

don’t exist

travel leaders - travel management overview

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