transit service standards - emrb -...

Transit Service Standards

for

Inter-Municipal Transit

Prepared by:

August 18, 2010

Capital Region Board Transit Service Standards for Inter-Municipal Transit

Final Report

August 18, 2010

i

Acknowledgments

ISL Engineering and DanTec Associates would like to acknowledge the valuable assistance of the Transit Advisory Group in the development of the Transit Service Standards for Inter-Municipal Transit. Members of the Transit Advisory Group:

Ken Koropeski City of Edmonton Bob McDonald City of St. Albert Matt Carpenter Strathcona County David Hales, Amber Nichol City of Spruce Grove Bruno St. Armand Parkland County Koji Miyasi, Joshua Pyrcz City of Leduc Dave Dymtryshyn City of Fort Saskatchewan Doug Wright Leduc County Peter Tarnawsky Sturgeon County

Augu

Tab

ust 18, 2010

ble of C

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2.0

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Contents

owledgeme

Introducti

Peer Syst2.1 Peer

Goals, Ob3.1 Intro3.2 Prop

Next Step

ndices

ndix Pee

es

e 1: ReTar

e 2: Proe 3: Inde 4: Inde 5: J.Je 6: Inde 7: Stae 8: Ma

Whe 9: Inde 10: Inde 11: Inde 12: Inde 13: Inde 14: Inde 15: Inde 16: Inde 17: Inde 18: Inde 19: Ind

s

ents

ion

tem Reviewr System Rev

bjectives, Induction

posed Goals

ps

er System Re

lationship of Mrgetsoposed Indicadicators and Tdicators and T. Fruin Pedes

dicators and Tanding Area aaximum Numbheelchairs)dicators and Tdicators and Tdicator and Tadicator and Tadicators and Tdicators and Tdicators and Tdicator and Tadicator and Tadicator and Tadicator and Ta

Transit

wview Conclusio

ndicators an

eview

Mission, Visio

ators and TargTargets TraveTargets Span strian Level ofTargets for Maand Seats by ber of Passen

Targets for PaTargets for Vearget Travel Target for TraveTargets ReliabTargets for SeTargets for Proargets for Timarget for Modaarget for Air Qarget for Urba

t Service Stan

ons

nd Targets

on, Goals, Ob

gets Service el Demand

of Servicef Serviceaximum OccuVehicle Type

ngers by Vehi

ass Upsehicle TypeTime Ratioel Timebilityervice Availaboductivity

ming of New Ral Share

Qualityan Growth Pla

Cdards for Inte

bjectives, Indi

Frequency

upancy ecle Type (Exc

bility

Routes

an

Capital Region er-Municipal Tr

Final R

Table of Con

cators and

cludes

Board ransit

Report

ntents

i

1

2 2

3 3 4

16

4 5 6 7 8 9 9

10 10 11 12 12 12 13 14 14 15 15 15

Augus

1.0

st 18, 2010

Intro

This reCapitarange develoduringincludeRegionserviceservice The scgroup includeservicethe vametroptransitexampstandametropadmin Sectiothe exwere dwere dto be pgoals, The inwill bethe futwhich

oduction

eport constitual Region BoaRegional Tra

oped through the project toed representan, Edmonton,es; Spruce Ge, including L

cope of work fof cities in Cae cities that hes and at a mriety of appropolitan region, roads, land

ples in the U.Salone agenciepolitan agencistered, and s

n 3.0 of this risting, approvderived, and fdefined. This provided. It mobjectives an

tent of this do founded upo

ture. These seis being deve

n

tes one of theard necessaryansit Network

a consensus o review draftatives of the t Strathcona arove, and Foreduc City, Le

for this projecanada and theave inter-mun

minimum operoaches to servns in North Amuse and housS. than Canades while in thecy where transsometimes op

report proposved Transit Vifor each objecrepresents th

may be expecnd indicators

ocument is to on consistent,ervice standaeloped for the

Transit S

e three Stratey to lead to thefor the Regiobased Trans

ts and discusshree transit pand St. Albertrt Saskatchew

educ County a

ct includes thee United Statnicipal, inter-cate both bus vice standardmerica. The Csing is potentda. In Canadae U.S. every csit, roads andperated/regula

es a series ofision. From ective a meanshe first cut at cted that in themay be likely

provide a rec region-wide

ards will also se Capital Regi

Service Stand

egic Planning e developme

on. These Sesit Advisory Gs options. Th

properties curt, as well as cwan and citiesand Parkland

e review of sees. The peercounty or inteand light rail.s that exist in

Capital Regiontially much moa the transit pcity had somed land use weated.

f ten goals foeach of these s of measuremsetting targete future the tay to remain sta

commended sgoals for inteserve as a baion.

Cadards for Inter

Projects idennt and implem

ervice StandaGroup that mehe members orently operati

cities with exiss or counties County.

ervice standars were carefu

er-state/inter-p The peer sa

n multi-jurisdicn with its integore closely alproperties wee form of mulre jointly plan

r transit in thegoals one or

ment (an indicts, which will argets will evoable.

set of serviceer-municipal trasis for the 30

apital Region Br-Municipal Tra

Final Re

Pa

ntified by the mentation of ards have beet several timeof the TAG ng in the Capsting contractconsidering t

ards from a peully selected provincial tranample illustratctional grated approaigned to the

ere typically ltipurpose nned and

e Region baser more objecticator) and tarshape the seolve although

e standards thransit service 0 year Service

Board ransit eport

age 1

a long en es

pital t transit

eer to nsit tes

ach to

ed on ves rgets

ervice h the

hat in e Plan

Augus

2.0

st 18, 2010

Pee

2.1

This seAppen There peer cand Uincludeserviceoperatcities wthe citimultiplregiongovernthat cr The cupeers that somore eusuallyservice The apobjectieffectivoperatthe regtransit responthe reg Sounddo prodrawn and neobjecti The Cserviceable toand deand oteach amentio The pepassenfare reand cametric

er System

Peer Sys

ection summandix to this rep

are many citicomparison of.S cities and res Vancouvere that extendstors. All of thewere selectedies has servicle operators. al transit. Nonance model,rosses jurisdic

urrent structuror even in a w

ome systems effective and y the response.

pproach of tyiives was utilizve in separatiting criteria usgional agencyoperator only

nsible for theigional MPO p

d Transit, Tranovide an exce

for Edmontoetwork designives, but othe

apital Regiones should be o provide direetermining whthers had cleaagency took aoned as a ser

eer sample fongers per hou

ecovery, that aapacity measus which cann

m Revie

stem Revie

arizes a detaiport.

es in Canadaf service stanregions with mr, Toronto, Mos beyond a sie Canadian cd: Seattle, Dece that extend Each city in t

o two Canadia yet all seem ctional bound

re of transit inwider sample have adoptedeasily convey

sibility of the a

ng the serviczed very effecing long term sed by the opy was able to y created stanr own operati

providing long

nsLink and Mllent menu fron. Service de

n, levels of seers were very

n has specific initiated and ct guidance a

ho should opear guidelines a somewhat drvice by Soun

ound that manur, maximum are difficult toured by standot be equitab

Transit S

ew

ew Conclus

iled review of

a and the Unitdards. The semulti-jurisdictiontreal, and Oingle municipcities have botnver, Portlan

ds beyond a sthe group of pan or U.S. citito be able to aries (city, co

n the Capital Rthat was exa

d service desyed to the pubagency provid

ce design stanctively by somsystem objec

perators. Thisset standardsndards for its on. However

g range planni

inneapolis Meom which poteesign standarrvice and prolimited in app

needs basedhow they sho

although somerate service won when expr

different approd Transit and

ny systems arloads as a pe

o justify. Newding room perbly applied.

Service Stand

sions

f peer system

ted States to elected peersional transit sOttawa/Hull. ality and all hth bus and rad, Minneapolsingle municippeers has a ues had the sa effectively de

ounty, state o

Region is notamined. Fromsign standardsblic than otheding the opera

ndards or guidme agencies. ctives and inds was particuls for local opeown regiona

r there is an aing.

etro had the mential standarrds and guideoductivity. Soplication.

d on determinould be operae interesting were found. ress service soach. Park ad Denver RTD

re continuing ercentage of s

w metrics suchr passenger a

Cadards for Inter

s which is do

potentially drs are composeservices. In CEach of these

have service wail. In the U.Sis and Sacrampality and all unique approaame organizaeliver regionar province).

t found in anym the review is or guideline

ers. Service stational fundin

delines to sys The U.S. ag

dicators from larly true in Merators. In Sel route, and eadditional leve

most completrds and guide

elines should ome system d

ing when newated. None ofideas on linkaVancouver, Dshould be initnd Ride was

D.

to use indicaseated load o

h as passengeare slowly rep


Final Re

Pa

ocumented in

raw upon for aed of Canadia

Canada this e cities has trwith multiple S. the followinmento. Eachbut Denver hach to organizational structual transit servi

y of the selectt became clea

es that were mtandards werg for the tran

stem goals anencies were vthe shorter te

Minneapolis weattle the reg

each operatorel of oversigh

te standards aelines can be help define roid meet all th

w inter-city f the peers waages to land uDenver, C-Tratiated, howeveonly specifica

tors such as or route by roer km per sea

placing the old

Board ransit eport

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the

a an

ransit

g h of ave zing

ure or ce

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and

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ute at km, der

Augus

3.0

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Basedwere dserviceindicat The obrepresFinallyminimulevel thdegradother l The seNorth Abe usestandaconsistargete

als, Obje

Introduct

ision for the Cished by the C

The Capital Rnergy, talent ound fiscal ane underprivilembrace changell being of spected and s

ransit Vision s

The Region’s conomic, socind competitive

ition the Capiipal transit. Th

Be integrateBe integratethe transit sof transit cosignificant rBe easily eRecognize

d on this Visiodeveloped. Te standards istors and targe

bjective definesents the besty the target reum level. Tarhat could takede service as imitations wit

ervice levels iAmerican nor

ed to develop ard structure mstency in goalsed level of se

ectives,

tion

Capital RegionCapital Regio

Region is a faand resource

nd regulatory eged. Strongge ensure ththe Region’ssustained.”

supports the R

transit netwial and enviroe mode of tran

ital Region Bohese include:ed with land ued with regionservice are leorridors and proadway and xpandable ascomplementa

n and the Guhe relationshs shown in Figets are develo

es the aspectt possible me

epresents the rgets can be se several yeasystem need

thout impactin

mplied in the rms, current loa long range

may also be as, objectives rvice.

Transit S

Indicato

n and Inter-Mon Board in 20

amily of diveres are combipractices, eng expressions

hat the socials current and

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work enableonmental objnsportation.”

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uiding Principlip of the Goagure 1. Fromoped that form

t of service toans of actualldesired levelset to be withrs to attain. T

ds change or ng the indicato

proposed seocal practice,

e transit plan fadopted by thand indicator

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hin immediateThe targets caif adjustmentsors, objective

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nsit in the Capgional Vision

endent commsightful plannisensitivity, anl purpose andenvironmenta

idents and c

s:

tal Region tmaking transit

ing Principles

n. to ensure thatnt possible thmeasures wit

avel demand vate services.

of Goals for traon and the forgoals individustandards.

d, while the inor establishin

The target mae reach, or as an be adjustes are required

es or goals.

rds were estal desires. Th

al Region. Thit operators todifferences pr


Final Re

Pa

s

pital Regionalstates:

munities whosing processend empathy fod the ability al and cultur

communities

to achieve it a convenien

s for planning

t the benefits hrough protecthin regionally

evolves.

ansit in the Rermulation of ual objectives

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Augus

st 18, 2010

Figu

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Final Re

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Final Re

Pa

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ot greater than

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Figure 3: I

of inter-municipof A (and v.v.)

sfer during pea

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Transit S

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Indicators and

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al bus passeng that are accompeak periods

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al bus/LRT pase accommodatriods

nter-municipaurces. All of

nd efficiency s

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ger trips from ommodated with

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ssenger trips frted with not mo

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al corridors witthese servicestandards tha

h Expected Ds an importanmorning and articularly for RB in the Unifor span of seers and the phe peer systep making. Foded from 7 am

at will get him f little help. S

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Cadards for Inter

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origin to major n two transfers

rom origin to ore than two

rom origin to ore than two

th low demane design stanat will be deve

Demand nt part of servevening peaktransit depented States fo

ervice. A spanublic when thms shows tha

or example, mm to 12 midnihome is at m

Several cities, re descriptivedards are basnd departure icit by clarifyin


Final Re

Pa

on institutionsnd Londerry M

Targets

n 95%

n 25%

ds 95%

25%

50%

r s 10%

50%

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nd that is dards must beloped in late

vice design. k periods, midndents and und that moren of service

hey can expecat most syste

most standardight”. For a

midnight, or including

e standards thsed on first ar

in evening byng that it app

Board ransit eport

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Augus

st 18, 2010

the seknow w As theminimuof serv

1

2

3

4

Althoucan beone ho

3.2.2

Frequeimprovtransitbuses howevservicegentleto the standinregard Most tnumbestate trelatioin a traroutesbuses space vehiclesuch arecombest mHandbpassen

rvice at its mawhere the ma

ese future servum ridership ovice.

Latest arrivadowntown Edeparture poLast departuEdmonton foLatest arrivaUniversity ofdeparture poLast departuAlberta for i

gh the indicae made on locour on other s

Goal: Prov

ency and Spavement that p. However coor trains is ge

ver most peope is somewhar curves and University of ng as result o

dless of fare ty

ransit systemer of standeeshe maximum nship works iansit vehicle, are often equon major roufor standees

es would haveas the Canadimend the use

means of meabook utilizes tngers on bus

aximum load aximum load p

vices are impor productivity

Figure 4: In

Indicators

al time of first Edmonton fromoint ure time from or inter-munical time of first f Alberta fromoint ure time from inter-municipa

tors and targecal transit servservices.

vide Comfor

an of service apeople cite whomfort and saenerally acceple riding longat more comfolesser likelihoAlberta, NAIT

of the discounype should ha

ms have maxims as a percenoccupancy isn the inversethe more roouipped with 2tes are equip. Using the ce less standeian Transit Hae of space pesuring maximhe work of J.Jes and trains

Transit S

point. Unfortpoint is locate

plemented they levels which

ndicators and

transit trip to m inter-munic

downtown cipal destinatitransit trip to

m inter-munici

University of al destination

ets describe tvices to (or fr

rtable and Sa

are usually thhen describingafety are not fepted as someg distances exortable than oood of suddenT and Grant Mnted fares theyave equal acc

mum occupanntage of a full s 1.25 times t of the accomm there is us

2+1 seating rapped with morconventional rees but more sandbook and er passenger (mum occupanJ. Fruin to pro. The TRB w

Service Stand

tunately a typed when they

ey would be sh could shorte

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Week

cipal 7:00

ion 11:00

pal 7:00

f n

11:00

the service torom) virtually

afe Transit Se

he most frequg what must bfar behind. Sething that mixpect to be abon a bus as a n stops or othMacEwan may receive, howcess to seats

ncy (load) staseated load.

the seated loammodating stasually for stanather than there bench seatratio of standespace to accothe TRB’s Qu(either standecy. The 2nd eopose density

work uses the

Cadards for Inter

pical passengewish to take

ubject to annen or lengthe

an of Service

Targ

kday Satur

AM 87:00

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o only two locaany point in t

ervice

ently cited arbe done befotanding on inight happen fble to sit. Staresult of the

her maneuvery appear morwever all pas.

andards that e For example

ad. Unfortunaandees. In fadees. Heavil

e conventionats that also crees to seatedommodate thuality of Servees or all pasedition of the y standards fogross floor sp


Final Re

Pa

er is unlikely the last trip h

ual review foen the actual s

ets

rday Sund

0 AM 8:00 A

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ations conneche region wit

rea for re they will ridter-municipal

from time to tianding on a rasmoother riders. Students rre tolerant of

ssengers,

express the e systems ofteately this act the fewer sly patronized

al 2+2 seats, oreate more flod load those em. Publicatice Manual

ssengers) as tCanadian Traor transit pace includin

Board ransit eport

age 7

to home.

r span

day

AM

00 M

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ctions hin

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Augus

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seatingvehiclerecomknee rdata dhowevservicethe veVancosevera

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g area, and mes) that have mends meas

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ver this figure e. With this tyhicle type or c

ouver uses paal other cities

stomer Levelof Service

A B C D E F

rce: Highway C

Link in Vancof bus service,

municipal travard should bepeak) and thef the standardminute periodsary in some

municipal bus ommended th or 60 minutevery 15 minuative service fring either the

ctive 1: To enortable and a

must compensa lower densuring the actufacing seats)

a onetime calconly changes

ype of standaconfiguration

assenger densacross North

Figure 5:

l M2 per SPass

>10.93 0.65 0.28 0.19

<0Capacity Manua

ouver has ado, including opel market in t sufficient. O

e time period d. The peer red, while otherssystems as hservices in that the standa

e period. An ates, since sligfollowing withe peak or off

nsure that paappropriate f

Transit S

sate by havinsity of seatingual floor spacto determine

culation of thes when a neward same den. The review sity as a stan

h America.

J.J. Fruin Ped

Standing enger .21 - 1.21 - 0.93 W- 0.65 - 0.28

0.19 al, 1994 TRB

opted guidelinerating speedhe Capital Re

Occupancy muover which theview showeds apply their sheadways canhe Capital regard be appliedaveraging facghtly higher phin a few minupeak period.

assengers ocfor the length

Service Stand

g different sta. The Canadi

ce, less seatine the area avae available flow vehicle typesity of standeof the peer sdard for occu

destrian Leve

Free CirculatPartly RestricWithin ComfoStanding withPhysical ConEveryone in p

nes for each tyds, trip lengthegion is relativust also be mhe observationd that some sstandards to in be as short gion generallyd to each trip, ctor will be incpeak loads mautes. These m

ccupancy ofh of trips bei

Cadards for Inter

andards for vean Transit Ha

ng areas (andailable for stanoor area for eae or seating coees can be ussystems foundupancy althou

el of Service

Descriptio

tion cted Circulatioort Range hout Touchingntact unavoidaphysical conta

ype of servicehs, and markevely homogeneasured by tins are averagsystems measindividual tripas every four

y operate on wrather than a

cluded if headay be acceptameasures are

f transit vehiing taken.


Final Re

Pa

ehicles (e.g. randbook d less 15 cm fndees. Usingach vehicle tyonfiguration esed regardlesd that only ugh it is in use

on

on

g Possible able for someact with other

e to reflect theets served. Tnous and a sme of day (peged can also sure over a 1s. Averagingr minutes. Siwide headwaaveraging ovedways are lesable if there ise based on ea

icles is

Board ransit eport

age 8

rail

for g this ype, enters ss of

e in

e rs

e he ingle eak be 5, 30

g is nce ys it

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Augus

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1

2

3

Note In ordepotentfloor afor 1 o

1

2

3

4

5

6 7

The alFigureoccupa

Figur

Ind

Minimum nmetres of flstanding pa20 minutesMinimum nmetres of flstanding paless than 2Percentagetrips on whshould havmore than

: These guide

er to convert ttial standing area for typica

or 2 wheelcha

Fi

Indicat

New Flyer Type 1 New Flyer Type 2 Highway CNew Flyer Articulated New Flyer Articulated Siemens USiemens S

lowable numbe 6 and the spancy is shown

re 6: Indica

dicator

number of squloor space peassenger for ts or more number of squloor space peassenger for t0 minutes

e of peak periich no custom

ve to remain s20 minutes

lines do not ap

the proposedarea of each pal vehicles basirs.

Figure 7: St

tor

Low Floor

Low Floor

oach Low Floor

High Floor

U2 LRV 160 LRV

ber of standepace availablen in Figure 8.

Transit S

ators and Tar

uare er trips of

uare er trips of

iod bus mer standing

pply to special e

standards inpossible vehicsed on measu

tanding Area a

Number of Seats

38

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es is calculate for standing

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rgets for Maxi

event services

nto actual numcle type is requrements from

and Seats by

T

Area for Standing

in m2

5.38

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2.96

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40 40

ted using the from Figure

Cadards for Inter

imum Occupa

Target

Peak TripsHeadway 1Minutes o

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0.5

100%

mbers of passquired. Figurem other cities

y Vehicle Type

Target Seats

Displacedwith 1

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3

3

2

3

2

2 2

space per sta7. The result


Final Re

Pa

ancy

if 15 or

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es No

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sengers the e 7 illustrates

s with adjustm

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ir

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andee standating maximum

Board ransit eport

age 9

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ees

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ard in m

Augus

st 18, 2010

Figur

1 2 3 4 5 6 7

T1 2 3 4 5 6 7

Being due tothis is importComfoindicatexpectheadwconsid Objecuse.

1

Note

re 8: Maxim

Trip 20 Mi

New Flyer New Flyer Highway CNew Flyer New Flyer Siemens USiemens S

Trips of LessNew Flyer New Flyer Highway CNew Flyer New Flyer Siemens USiemens S

able to board the extreme less importan

tant to passenort goal sets stors and targeted to wait up

way, not an avdered a 15 mi

ctive 2: To en

Allowable npass withoupassenger wheechairs

e: These guidel

mum Number

inutes or Mo

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U2 LRV 160 LRV

s than 20 MinLow Floor TyLow Floor Tyoach Low Floor ArtHigh Floor Ar

U2 LRV 160 LRV

d the first bus climate. If he

nt, however wngers to be abstandards for et shown that p to 5 extra mverage (for exnute headway

nsure that pa

Figure 9:

Indicator

number of triput being able due to crowd

s)

lines do not ap

Transit S

r of Passenge

ore

H

ype 1 ype 2

ticulated rticulated

nutes ype 1 ype 2

ticulated rticulated

that arrives aeadways are

when headwayble to board tthe percentagin the worst c

inutes for a bxample, three y, not a five m

assengers ar

Indicators an

ps that may to board a

ding (includes

ply to special e

Service Stand

ers by Vehicle

Maximum NBoard (S

Peak 15 Minutes if Headways

<15 Minutes

43 41 50 63 72 96 94

54 54 56 84 91

178 176

at your stop isvery frequentys are more tthe first bus. Tge of times thcase scenario

bus. The head buses in a p

minute headw

re able to bo

nd Targets fo

Headwaysof 5

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s 1

event services

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e Type (Exclu

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38 36 47 54 64 96 94

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s an important (.e.g. every than every 5 mThe second ohat pass up oco a passengedway used in latoon every

way).

oard the serv

r Pass Ups

Target

s HeadwayGreatethan 5

minutes

None


Final Re

Pag

des Wheelch

assengers oding with no rs)

if s s r

Off PeaWeeken

38364754646462

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nt issue in Alb5 minutes or minutes it is

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er could be the actual 15 minutes is

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Board ransit eport

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hairs)

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Augus

st 18, 2010

Inter-mthe regcomfo(minimundersinter-mundersit is exbe fastfeatureprovisipassencomfocoacheRegionGroveSaska Suburbfacing suburbHighwwheelcwinter conditi Objec

1

3.2.3

ProvidCapitaexpliciin termwill beobjectithat artaken the seaddrestransit formatsuburb Objecprivat

municipal trangion. Customrtable as pos

mizing side facstood that undmunicipal trip stood that it wxtended to inteter and more es. Some adion of upgradngers to transrtable interiores are used on this would in, Morinville, atchewan.

ban configuraseats, and pa

ban coaches way Coaches a

chair lift, whicconditions. Bioning to avoi

ctive 3: To op

F

Percentage kilometres in

Goal: Prov

ing a competal Region Boat goal for inte

ms of comfort, the subject oives. The firsre competitivein the overall rvice an attrass this issue. trip times in r

t being used fban municipa

ctive 1: To opte vehicles.

nsit routes aremers expect thsible, includincing seats),ander the currenalso provide t

will not be poser-municipal rcomfortable tditional custoed bus accomsfer from locars. Among thon routes thatnclude existin

and Adrossan

ation coachesadded fabric have found ware not desirach are not desBoth suburbanid have open

perate vehic

Figure 10: In

of buses on rn length that a

vide Attractiv

titive service iard. Thereforeer-municipal tr speed and fa

of a separate st objective ene with private context of coctive alternat The most corelationship tofor the Capitalities and eith

perate inter-m

Transit S

e generally amhat the vehicleng maximizingnd the use ofnt network cothe local servssible to offer routes, howevthan by bus,

omer researchmmodation is al suburban roe peer regiont are at least 2ng or potentia, but exclude

s generally hacovered seat

widespread acable as they asirable for eithn and highwaywindows at h

les suitably

ndicators and

Indicators

routes servingare or Suburb

ve Alternative

is mentioned e it should noransit. Transitares. Comforanalysis. Th

ncourages inttransport. Th

ost, comfort anive. The pee

ommon methoo automobile

al Region. Thher the U of A

municipal sc

Service Stand

mong the longes should be g the numberf padded, fab

onfiguration mvice in the subdifferent levever the travel somewhat m

h may be necsufficient mit

outes to inter-ns generally h25 kilometres

al routes to Le services to S

ave a single ets, and individcceptance in Oare always higher passengey coaches sh

highway spee

equipped for

d Targets for V

g routes at leban Configura

e to Private A

in the Transitot be unexpect systems canrt has been dis leaves speter-municipal his does not nnd convenien

er systems incod of stating ttravel times. e measures a

A or downtown

chedules tha

Cadards for Inter

gest transit roequipped to m

r of forward faric covered se

many of the buburban municels of comfort

time on the ritigating the n

cessary to dettigation for req-municipal sehighway or sus in length. Ineduc, Stony PSt. Albert, Stra

entrance doordual reading liOntario and Bgh floor, and rers and difficuhould be equipeds.

r the length

Vehicle Type

ast 25 ation.

Automobile

t Vision approcted to also inn compete witealt with in G

eed as the focservices to onecessarily mnce the speedclude a varietythe standard i This has beeapply to servin Edmonton.

at are time co


Final Re

Pag

outes operatedmake this trip

acing or club seats. It is uses that makcipality. It is a

on the LRT wrail system shneed for addittermine if the quiring rvices with mburban style

n the Capital Plain, Spruce athcona or Fo

r, mostly forwaights. Double British Columrequire a

ult to operate pped with air

and type of t

Targe

100%

Transportati

oved by the nclude it as anth private veh

Goal 2.2 and facus of this goaperate at spe

mean faster, bd must help my of standardis to describeen adapted toces between

ompetitive w

Board ransit eport

ge 11

d in p as seats,

ke the also when hould tional

ore

ort

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in

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ets

%

ion

n hicles ares al and eeds but make

s to e o the the

with

Augus

st 18, 2010

1

The seto slowservice Objec

1

3.2.4

Reliabpotentmethostandaminutefewer proposthat screlated Objec

1

2

3

Anotheservicenumbefacilitieready peer s

The ratio bedowntown o

econd objectivw down in reses maintain o

ctive 2: To m

The averagdestination downtown o

Goal: Prov

bility is usuallytial transit used of measurin

ards that reques late. Most systems inclused target for chedule will nod events.

ctive 1: To op

Regular Busoperate acc

Inter-municishall operate

Inter-municiaccording to

er measure oe being availaers of drivers es and cleaneto leave the gystems usual

Figure 11: I

etween travel or the U of A a

s

ve is designeponse to grow

or improve trip

maintain or im

Figure 12:

Indica

ge travel time on inter-mun

or the U of A

vide Reliable

y ranked as oers. For transing reliability isuire buses and

systems accude a target to

the Capital Rot always be

perate servic

Figure 13:

Indica

s Service inteording to the

pal Express Be according to

pal Light Railo the publishe

f reliability is able to operatand spare ve

ers, mechanicgarage each dlly measured

Transit S

Indicator and

Indicator

time on inter-and the traveshall not exce

d to ensure thwing traffic cop times year o

mprove trip ti

Indicator and

ators

between orignicipal transit from year to y

Service

ne of the mosit services incs schedule add trains to be ept that not eo reflect this rRegion includeattainable du

ce that opera

Indicator

ators

r-municipal ropublished tim

Bus & Bus Rao the publishe

Transit shall ed timetables

“availability”. te the route e

ehicles must bcs and other sday, and operthis standard

Service Stand

Target Trave

-municipal trael time by priveed:

hat schedulesongestion, anover year.

imes year ov

d Target for T

gin and routes to year

st important ccluding bus andherence. Theon time or no

every trip will mreality that noes a percenta

ue to unusual

ate reliability

rs and Target

outes shall metables

apid Transit ed timetables

operate

Availability geach day. Thisbe available astaff providedrate without b

d by the perce

Cadards for Inter

el Time Ratio

ansit services ate automobi

s are not writtd to ensure th

ver year.

Travel Time

Travemaintai

considerationsnd rail the moe peer systemot more than meet the stan

ot every trip caage factor to ttraffic conditi

y.

ts Reliability

Operatemore thlate 80%

s

Operatemore thlate 90%Operatemore thlate 95%

enerally refers means that and suitable md to ensure thebreakdowns aentage of veh


Final Re

Pag

Targe

to le 1.15:

ten and rewrithat inter-mun

Targets

el time is to bened or improv

s for existing ost common ms generally seither 3 or 5

ndard, howevan be on timetake into accoons or weath

Targets

e on time or nhan 3 minutes% of time e on time or nhan 3 minutes% of time e on time or nhan 3 minutes% of time

rs to a transit adequate

maintenance e vehicles are

all day long. Ticles able to r

Board ransit eport

ge 12

et

1

tten icipal

e ved

and

set

ver e. The ount

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not s

not s

not s

e The run

Augus

st 18, 2010

each dstandanumberegardstanda Objec

1

3.2.5

Public Conseoperatprovidmost cdifferenecessservice For exmight return have bdirectio100 paindicatthat thmuch there i(numbconsumspecifi The prproducand alof this public methoalso reor in th The ussystemairline indicatshows(frequeroute i

day, and otheard may seemer of spare veding the amouard with a very

ctive 2: To en

Figur

Percentage

Goal: Prov

transit in Norequently thereted to be as ee an attractiv

common methnt types of sesary to estables perform m

xample an expboard 40 pasto Strathcona

boarded 42 paon. A route thassengers botion that the Se bus on Jasof a service ths no linkage b

ber of seats avmed – passenic distance).

roposed indicced that are al modes – busindicator is thtransit. Howedology is app

esults since thhe off peak di

se of passengms including V

industry to mtor is that the

s lower than aency) adjustmn order to imp

rs also set a m to be considehicles, garagunt of standbyy high target.

nsure that se

re 14: In

In

of scheduled

vide Product

rth America ine is a strong inefficient as poe service. Amhod of measuervices have vlish specific taultiple functio

press service ssengers in Sta with only twassengers in hat operates ard and aligh

Strathcona buper was empthat is being pbetween the available to tranger kilomete

cator and targactually consus or LRT, reghat a high levever this is noplied to urban here are relatrection.

ger kilometersVancouver an

measure produinformation c

acceptable proments or to maprove the per

Transit S

standard for tdered more opge locations ay time. As a r

ervices are a

dicators and

ndicators

d trips started

ive and Effic

nvariably requncentive to enssible in orde

mong the peering productivvastly differenargets for eacons the useful

that operatestrathcona, dro

wo passengersone hour, butalong Jasper

ht in a one houus was full, anty. A good m

produced is beamount of se

avel a specificers (number o

et measure thumed. This ingardless of thevel of productiot unique to pu

or suburban ively fewer ca

s over seat kind Ottawa amuctivity (knowcan be used toductivity the ake a changerformance.

Service Stand

the frequencyperational thand sizes and result it has b

available as p

Targets for S

and complete

cient Service

uires a public nsure that theer to minimizeer systems anvity is boardinnt boardings pch type of serlness of this i

s from Strathcop all forty in s in a one hout have been fr Ave might neur period. Usind the boardin

measure of proeing consumervice being p

c distance) anof passengers

he percentagndicator can be size of the vvity is often aublic transit. road a relativ

ars on the roa

lometers is usmong the peerwn as load facto guide servicdata can be

e in the size o

Cadards for Inter

y of breakdowan planning, itplanning asseen included

published.

Service Availa

ed each day

es

subsidy to ope services aree the need fornd transit agenngs per hour. per hour and rvice. Since mndicator is qu

cona County downtown Edur period. Thfully loaded inever be full, bing boardingsngs per hour oductivity shoed. With boaroduced – se

nd the amouns being transp

e of seat kilombe used for alvehicle. The oa relatively lowIf the same e

vely low rankiad in middays

sed by severars, and is comctor). Anotherce adjustmenused to make

of the vehicle


Final Re

Pag

wns. Althought does affect

sumptions as a planning

ability

Targets

100%

perate. e designed anr subsidies buncies genera Unfortunateit is becomes

many transit uestionable.

to Edmontondmonton and hat service won the inboundbut it could has per hour givgives no indic

ould describe ardings per hoeat kilometerst of service be

ported over a

meters being ll service typeone disadvanw number for evaluation ng for produc

s and late at n

al other transmmonly used ir advantage onts. If a routee headway being used o

Board ransit eport

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h this the

g

s

nd ut still lly the ly s

then

ould

ave ves no cation how

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sit in the of this e

on the

Augus

st 18, 2010

Objecdeman

1 Tkk

3.2.6

The timmost ddecisioridershdetermdevelonew poridershpeak pby transhare would today’ssubstit In the prereqcommof the Objec

1

3.2.7

The gonumbethe shenvirothe regachievrequiretrip.

ctive 1: To ennd.

Fi

Indica

The percentagkilometers usekilometers pro

Goal: Initi

ming of the stdifficult decisioon based larghip. Policy, stmining when aop before a deotential inter-hip is availablperiod passennsit before a tcould be achbe sufficient s typical busetuted if larger

peer city reviquisites for adercial densitiethese standa

ctive 1: To id

Figure

When the redemand thawill attract aperiod servic

Goal: Grow

oal of the Capers but more iare of transit nmental benegion but of covable. The goed to feed the

nsure that se

igure 15:

ators

ge of passenged over seat oduced.

ate New Serv

tart-up of newons in the Ca

gely on the avtandards, targa service shouecision is madmunicipal roue to assess.

nger trips woutransit serviceieved by tranto maintain 3

es with 38 seabuses were t

ew several ciding service. es. This apprrds is only int

dentify the ap

e 16: Ind

In

egional transpt a modal sha sufficient numce in an ident

w Ridership

pital Region isimportantly inmodal share

efits. Having ourse must beal must also b

e inter-municip

Transit S

ervices are a

Indicators a

PeaPerio

ger 45%

vices on Con

w inter-municipapital RegionTvailability of fugets or guideluld be startedde to discontiutes are servin

The result ofuld have to bee would be cosit, producing0 minute heaats. A higher to be utilized.

ties were fou These typica

roach is inappter-municipal

ppropriate tim

dicator and Ta

ndicator

portation modare in a particmber of passtifiable potent

s to see transn terms of mo

has importana goal to grow

e matched witbe supported pal services a

Service Stand

appropriately

and Targets fo

ak od

WeeAll

% 30

nsistent Bas

pal bus routesThe timing of unding and a line would assd and how lonnue. The situng new markef Objective 1 we forecast in aonsidered. It g about 100 padways for a tr trip number (.

nd to use lanally included propriate for troutes.

me to begin

argets for Tim

del predicts sucular corridor engers to watial transit co

sit ridership nodal share of i

nt land use, trw ridership wth a funding c by the local tat both the or

Cadards for Inter

y matched fo

for Productivit

Targets

ekday Day

Satu

0% 2

sis

s has proven new servicesbest guess osist decision

ng it should beuation is comets for which would be thata corridor thatis assumed th

potential passtwo hour peak(greater than

d use indicatoresidential, e

the Capital Re

new inter-mu

ming of New R

ufficient by transit

arrant peak orridor

ot just in termnter-municipa

ransportation,will improve thcommitment totransit serviceigin and dest


Final Re

Pag

or the levels o

ty

urday Sun

5% 25

to be one of s has been a ln potential makers in e allowed to plicated as mno existing trt at least 1,00t could be serhat a 10% moengers, and tk period using1,000) could

ors as mployment oegion as the f

unicipal serv

Routes

Target

10% by tranand 100 Pe

Period Passenge

ms of absoluteal travel. Gro, and e quality of lifo make it es that will beination ends o

Board ransit eport

ge 14

of

nday

5%

the local

most ransit 00 rved odal that g be

r focus

vices.

nsit eak

rs

e owing

fe in

e of the

Augus

st 18, 2010

Objecroutes

1

3.2.8

The grvehiclereduceinter-muse of power Objecinter-m

1

3.2.9

Inter-mimplemthe rolcenterareas transit Objecdownt

1

2

ctive 1: To grs.

F

Year over ye

Goal: Red

rowth of Greee occupancy ve greenhousemunicipal tripsf alternative fued light rail tr

ctive 1: To remunicipal tra

Year over yegas emissio

Goal: Supp

municipal tranment the Regie of inter-mun

rs are linked pof the region.is provided a

ctive 1: To entown Edmon

Figu

Percentage or single traAlberta. Percentage or two transfRegion.

row modal s

Figure 17:

ear transit mo

duce Growth

enhouse gas evehicle miles

e gases if trans increases. Iuels, larger mansit.

educe per caavel.

Figure 18:

ear change inns

ports the Reg

nsit is a key piional Growth nicipal transitproviding acce. The goal is as soon as it b

nsure that innton, the Univ

ure 19: In

of urban grownsfer trip to D

of urban growfer trip to othe

Transit S

hare of trave

Indicator a

Indicator

odal share on

in Greenhou

emissions is g. Simply incr

nsit only replaIn addition theore effective

pita Green H

Indicator a

Indicator

n per capita in

gional Grow

iece of the urbPlan and dev

t is to ensure ess to jobs, eto ensure tha

becomes fina

nter-municipaversity of Alb

ndicator and

Indicators

wth areas thaDowntown Ed

wth areas thaer major activ

Service Stand

el demand on

nd Target for

n inter-municip

use Gas Emi

generally linkreasing the maces shorter tre a greenhoutransit vehicle

House Gas em

and Target fo

nter-municipa

wth Plan and

ban infrastrucvelop a unifiedthat residenti

education andat growth is coancially feasib

al transit conberta and oth

Target for Urb

at are connectmonton or the

at are connectvity centers w

Cadards for Inter

n inter-munic

r Modal Share

pal corridors

ssions

ked to the growodal share ofrips while the

use gas goal wes and a shift

missions res

or Air Quality

al greenhouse

a Unified Re

cture needed d Capital Regial areas and

d leisure/cultuompatible wit

ble.

nnects urbanther major ac

rban Growth P

ted by a direce University o

ted by a direcwithin the Cap


Final Re

Pag

cipal transit

e

Targe

Increa

wth of single f transit may naverage leng

will encouraget to electricall

sulting from

Targe

e Reduct

egion

to successfugion. Specificmajor activityral sites from th transit and

n growth arectivity center

Plan

Targe

ct of 100%

ct ital 50%

Board ransit eport

ge 15

et

se

not gth of e the y

et

tion

lly cally y all that

as to rs.

et

%

%

Augus

4.0

st 18, 2010

Nex

The tramuniciapplieda unifotargetsobjectiregion As lonObjectadjusteevolve The sethe groin the

xt Steps

ansit service ipal transit sed to transit roorm set of goas based on thives and indic.

g as the Captives, and Inded over time

e.

ervice standaowth and exp30 year plan

standards proervices in the utes and servals, objectives

heir own servicators could p

ital Region micators shoulas the financi

rds will specifansion of intewill be design

Transit S

oposed in thisCapital Regiovices in the Rs and indicatoces or financiprovide a com

maintains its exd remain releial resources

fically be useer-municipal tned using the

Service Stand

s report will beon. Although

Region they caors. Individuaial resources,

mmon base fo

xisting Visionevant and vali

available to f

d as a detailetransit in the Rese service sta

Cadards for Inter

e used to plathe standard

an provide a mal systems ma, but the gene

or all transit op

n for transit thed. The actuafund inter-mu

ed 30 year plaRegion. The andards.


Final Re

Pag

n future inter-s will not be model for adoay set differeneral goals, perators in the

e proposed Gal targets maynicipal transit

an is developeservices prop

Board ransit eport

ge 16

-

opting nt

e

Goals, y be t

ed for posed

Augu

ust 18, 2010

Transit t Service Stan

P

Cdards for Inte

Peer Sys


Final R

Appen

tem Rev

Board ransit

Report

dix

view

Augu

ust 18, 2010

1.

There peer cand Uincludeserviceoperatcities wthe citimultiplregiongovernthat cr The cuuniqueTorontalso reCapitaseparaserves(STO) In the many operatplans aumbretranspchannthe MProle ofgovernplanninand sothat Mfour yeeffectiv None othe MPa U.S.major main rland uVancotransit QuebecontroOttawaregionhousin

Backgrou

are many citicomparison of.S cities and res Vancouvere that extendstors. All of thewere selectedies has servicle operators. al transit. Nonance model,rosses jurisdic

urrent jurisdice among the pto all have regesponsible foral Region has ate boards or s a single larg

on the Queb

U.S. all of themodels in thetors and otheralso operates

ella of a Municortation planseling funding PO. The provf the MPO, whnment or locang, modeling,ometimes regPOs prepare ears. All of thveness of the

of the CanadiPOs found in MPO with intregion in Can

roads, housinse planning, r

ouver. The amand roads on

ec side. In botl of existing pa). Montreal a wide transit p

ng.

und

es in Canadaf service stanregions with mr, Toronto, Mos beyond a sie Canadian cd: Seattle, Dece that extend Each city in t

o two Canadia yet all seem ctional bound

ctional and gopeers. In Cangional transit r air quality anone operatorcouncils. OC

ge amalgamatec side serve

e peer cities, oe U.S. includinrs where the s the transit sycipal Plannings for both roato the operat

vision or reguhich usually cal taxes. MPO, highway/freeional sewer aor update lon

he peers in thee agencies ca

ian metropolitthe U.S. The terests in roanada has a sing and land usregional sewemalgamated Cn the Ontario th Vancouver

provincial freeand Toronto hplanning, but

Transit

a and the Unitdards. The semulti-jurisdictiontreal, and Oingle municipcities have botnver, Portlan

ds beyond a sthe group of pan or U.S. citito be able to aries (city, co

vernance monada the majoagencies thand private vehr on each sideC Transpo in ted municipales multiple mu

operate multing ones that hsame agencyystem. Most g Organizationd and transit tor. In Minnealation/coordin

controls accesO’s in the U.Seway planninand water issung range trane U.S. have an vary signific

tan areas in tCapital Regidway planninngle agency wse. TransLinker and water aCity of Ottawaportion of the

r and Ottawa eways (e.g. Hihave regional have no offic

t Service Stan

ted States to elected peersional transit sOttawa/Hull. ality and all hth bus and rad, Minneapolsingle municippeers has a ues had the sa effectively de

ounty, state o

odel in the Caor centers of

at oversee muhicle emissione of the OttawOntario is a mlity while Socunicipalities.

-jurisdictionahave transit ay that preparetransit agencn (MPO) that and taxes or apolis the tranation of interss to grant mo

S. are usually g and transit ues. In the Usportation pla

active MPOs cantly.

the peer grouon Board how

ng, land use, hwith regional k is the closesand housing aa extends a se national Capthe provinciaighways 1 an transit agenc

cial role in free

Cdards for Inte

potentially drs are composeservices. In CEach of these

have service wail. In the U.Sis and Sacrampality and all unique approaame organizaeliver regionar province).

pital Region aMontreal, Va

ultiple operatons monitoringwa River, eacmunicipal depiété de transp

l transit authoagencies that es long rangecies operate u

prepares lonis an intermensit agency isr-jurisdictionaonies from seinvolved in replanning as w

U.S. it is a fedeans (includingbut across th

p has an orgawever, is beghousing and tjurisdiction cost with roads are the respoingle jurisdictpital, but doesl government

nd 99 in Vancocies that are reway, land us


Final R

raw upon for aed of Canadia

Canada this e cities has trwith multiple S. the followinmento. Eachbut Denver hach to organizational structual transit servi

also makes itncouver and

ors. TransLinkg. The Nationach reporting topartment and port de l'Outa

orities. There are solely road and free

under the oveng range ediary in s a departmel transit often

enior levels ofegional land uwell as air quaeral requiremg transit) evere U.S. the

anization siminning to resetransit. No otovering transand transit, b

onsibility of Metion over lands not cover thts also retaineouver, and 41responsible fose planning o

Board ransit

Report

a an

ransit

g h of ave zing

ure or ce

t

k is al

o

ouais

are

eway erall

nt of the f use ality,

ment ry

ilar to emble ther it,

but etro

d use, he ed 17 in or or

Augus

st 18, 2010

What tguidelioversigprovidglimpsbe notcontrato be l 2.

2.1 TransiseverasubsidopeneTransLand intconsidspecifithe forserviceVanco

1.

2.

SeB

ExC

this means is ines might beght agency, oe not only a v

se of alternativt be any peerscted routes aearned from t

Canadian

Vancouvert service in V

al wholly ownediaries included Canada lineLink does nottra-municipal

dered as a sinically to longermat of Objece standards w

ouver region.

Route Netwa. To

undtranbet

Productivitya. To

rideobj

Figur

ervice Brand

W

xpress Coach

that in differee found at the or the Municipview of how tove governancs that match t

and regional gthe different a

n Peers

r TransLinkVancouver is o

ed subsidiariee BC Rapid Te is operated t distinguish btransit servic

ngle unit; hower haul inter-mctives, indicatowhich directly

work Structureoperate a ne

derstand and nsportation gotween activity

o Indicato•

•

•

y Objective ensure that t

ership on eacectives of theo Each tra

measurefull lengtime per

re 1: V

Weekday Peaks

50%

Transit S

ent cities the cmunicipal lev

pal Planning Oo approach sece structures the Capital Regovernance stapproaches to

operated by oes of TransLinransit, and Coby a public p

between services. The serv

wever there armunicipal bus ors and targetaffect the pro

e Objective etwork of trans

is attractive toals, improvin

y centers and ors & targets

98% of trips than one tran100% of tripswith no trans100% of conbuses have h

he service dech route and te Board of Diransit service sed by the aveth of the routeriods as provi

Vancouver Tra

Weekday Midday

40%

Service Stand

comparable svel, local tranOrganization. ervice standaand transit oregions’s comtructures, buto standards a

one municipalnk, and a privoast Mountai

private partnece standards

vice area whicre some standservices. Thts or standardovision of inte

sit services thto use of suppng accessibilimeeting mob

to city centernsfer s between towsfers nnections at trheadways of

esigns are apthey support trectors. should carry aerage percente in the peak ided below:

anslink Produ

Evening

20%

Cadards for Inter

service designsit operators, The sample

ards, but also rganization m

mbination of trat there are noand organizat

service (Wesvate companyn Bus Lines.

ership known as/guidelines foch includes 2dards or guidehe standards ds. Listed beer-municipal s

hat is easy forporting regionity enhancingbility needs of

r accommoda

wn centers be

ransit center t15 minutes o

propriate for tthe system w

a minimum patage of seats travel directio

uctivity Guidel

WeekenDaytim

30%


Final Re

Pa

n standards o, regional tran

e peers also give interesti

models. There ansit systemsnetheless lestions.

st Vancouvery. The The recentlyas In TransitBor inter-munic1 municipalitielines that apare structured

elow are the services in the

r customers tonal land uses g connectivity f the region

ated with not m

e accommoda

timed except or better

the level of ide fiscal

assenger loadoccupied oveon during spe

lines

nd e

Late Ni

none

Board ransit eport

age 1

or nsit

ng may

s, ssons

r),

y BC. cipal es is

pply d in

e

o and

more

ated

if

d as er the ecific

ight

e

Augu

ust 18, 2010

3.

4.

B

Ex

5.

Service Coa. To

resbasdep

Fi

Ser

From AnDowntown

From DowntoTO An

Expres

Maximum Oa. To

levspe

Fig

Brand of Service

B-Line (BRT)

xpress Bus

Service Rea. To

inte

verage and Mprovide a min

sidential and esic mobility nependents.

o Minimumo The sch

95% of tat the timregionalthe regiotime at e

igure 2:

rvice

y Point TO n Vancouver

own Vancouvny Point

ss Coach

Occupancy Oprovide transel of passengeeds and mar

o Indicato•

gure 3:

Peak PerioMinute Ave(am/pm pe

.47

No stande

liability Objecprovide servi

ervals under no Indicato

•

Transit

Minimum Servnimum basic employment aeeds of the tra

m Span of Seheduled hourstrips identifiedmes shown. l activity centeon could be ceach activity c

Vancouver

Week

7:0

ver 24

Eveni

24

Objective sit service witger comfort rerkets being se

ors and guidelOn buses anfloor space inshould be prthe route.

Vancouver T

od 30 erage eak)

PeaMin(am

ees

ctive ices that relianormal opera

ors and target90% of bus tterminus not

t Service Stan

vice Quality Olevel of trans

areas and thaansportation

ervice Indicatos of service fod in the followService shouers so that 95completed to center

TransLink Sp

Earlies

kdays Sa

00

Latest D

:00

ing Service Lrout

:00

h adequate cecognizing theerved lines

nd SkyTrain an metres squarovided at the

TransLink Ser

ak Period 15 nute Averagem/pm peak)

.35

1.25

ably follow pubting condition

ts trips on each t more than tw

Cdards for Inte

Objective sit accessibilityat minimum sedisadvantage

ors and targeor transit shouwing table couuld be provide5% of trips frocustomary op

pan of Service

st Arrival Tim

aturdays

8:00

Departure Ti

24:00

Last Trip (laste terminus) 24:00

capacity to proe vehicle type

at least the folare per stand maximum oc

rvice Frequen

e Weekda

Evening(average

No

blished schedns

route should wo minutes la


Final R

y to all urban ervice levels ed and transit

ts: uld ensure thauld be compleed to major om any locatiopening and cl

e

me Sundays and

Holidays

9:00

me

23:00

st trip leaving

23:00

ovide a reasoes, trip length

lowing amouding passengeccupancy poin

ncy

ay Midday &g & Weekende over 60 min

1

standees

dules and ser

depart each ate and not ea

Board ransit

Report

meet t

at eted

on in osing

d

g

onable s,

nts of er nt of

& s

n)

rvice

arly.

Augu

ust 18, 2010

6.

The Trserviceinter-cCapitawhen t

VancoThe Vafrom eterm ‘gThe guThe uswide vmeasudefine public,producand horeport 2.2 Inter-mcontinuArea, athe TTstretchThe mtransplife”. SMetroL

Transportata. Too

alte

ransLink guide should be in

city route and al Region. Ththe following

The travel tmore than 4Express costop serviceExpress cothan regulaunderlying New expresone year of

ouver Commancouver Gui

eight municipaguidelines’ incuidelines are se of objectivevalues and miured without h

e.g. crosstow, and the indicced a separatow they will bas Appendix

Toronto Mmunicipal tranue to provide as well as acr

TC, Go Transihes from Osh

mission of Metortation syste

Since 2009 GoLinx does not

•

•

tion Networko ensure thaternative to the

o Indicato•

delines includenitiated. Expreare closely co

he TransLink gconditions artime between40 minutes

oach service we operated on

oach service sar bus or resubus, over thess coach servf implementat

entary idelines werealities and toocreases flexibgenerally set es, indicatorsssion. The gu

having to creawn, local, feedcators are facte public broce used. A co1.

etroLinx / Yonsit in Toronto

service localross boundarit, York Regioawa in the EaroLinx is “to cem for the rego Transit has t have service

Transit

85% of bus troute scheduminutes late 90% of bus tterminus not

Role Objectivpublic transit

e private autoors and target

The averageshould be mayearly basis

e service waress services omparable toguidelines stae met: termini (mun

would includen highways should offer alt in a time sa

e entire trip. vices should mtion.

the result of ok more than tbility for Trans

up for a unifis and targets puidelines are ate different cder. Guidelinectors that are chure to explaopy of the Tra

ork Transit o is overseen ly within the c

ries. Some ofonal Transit, aast to Hamiltochampion, devgion that enhabeen an oper

e standards to

t Service Stan

trips on each uled timing poand not early

trips on each t more than th

ve t provides an

omobile ts e actual runninaintained or r

rrants to help in the Vancou

o possible inteate that expre

nicipal centers

e at least 15 m

a service that avings greate

meet minimum

a process thatwelve month

sLink, but weaed system, reprovides a gohighly quantit

categories of ses are set up important to

ain what the snsLink public

by MetroLinxcities that maf the largest oand Mississauon in the southvelop and imances prosperating subsidio guide the de

Cdards for Inte

route should oint not more y; and route should

hree minutes

attractive and

ng time of eacreduced as m

determine whuver region oer-municipal sess service m

s) by bus serv

minutes of non

is at least 20 r than the hea

m productivity

at involved rehs to completeakens the roleegardless of oood linkage batative and areservice that mfor easy comriders. Trans

service designc brochure is a

x; however seke up the Gre

operators in thuga Transit. Thwest and Baplement an inrity, sustainabiary of Metroletails of inter-


Final R

depart each than three

arrive at eaclate.

d competitive

ch bus route measured on a

hen new exprnly operate a

services in theay be introdu

vice is or wou

n-stop or limit

percent fasteadway of the

y guidelines w

epresentativese. The use oe of the guideoperator or mack to the syse generally eamay be difficumprehension bsLink also n guidelines aattached to th

eparate operaeater Torontohe area includThe actual regarrie in the nontegrated bility and quainx, however,-municipal tra

Board ransit

Report

mid

h

e

a

ress as e ced

uld be

ted

er

within

s f the

elines. mode. stem asily lt to

by the

are, his

ators o de gion orth.

ality of ,

ansit.

Augu

ust 18, 2010

That leproviddetermcapitalTransi YRT sstanda

In

SEffe

EcPerf

AmS

Serv

New sfor theAt 3, 6notewodesignservice Most inby the operat

Distance t

Mond

All ot

Service Fr

Week

Week

Saturd

Sunda

Performa

Week

Other

Passenger

18 me

12 me

10 me

8 met

Route Dir

Servic

evel of detail ies an examp

mines where ml funding. Met) and does n

egregates theards, service s

dicator

Service ectiveness

conomic formance

mount of Service

ice Design

ervices are ge entire system6, and 9 montorthy that Expned for an avee does allow s

nter-municipaTTC; howeve

ted by YRT.

to Stop

day ‐ Saturday Days

her periods

requencies

kday peak

kday off peak

day

ay/Holiday

nce Targets (Boarding

kday Peak (Avg/minim

r Times (Avg/minimum

r Capacity (60 min. av

eter

eter

eter

ter

ectness

ce Standard Cate

is in the handle of the typemajor capital etroLinx howenot set service

eir service stastandards, ne

Figure 4:

To maximizeof transit, YRpassengers To balance cboth users arecovery raticontinued exTo ensure efachieve and(currently 0.8Individual roper revenue

Figure 5

iven 12 montm, but performhs the servicepress Serviceerage of seatesome stande

al services aloer YRT has d

VIVA

(BRT)

n/a

n/a

15

15

15

15

gs/Hr)

mum) n/a

m) n/a

vg.)

72

48

1.0‐1.1

egory

Transit

ds of individuas of standardprojects inclu

ever, does note standards fo

andards into sew service wa

YRT P

e the transporRT will strive tper capita. customer servand non-usersio from fares xpansion phaffective servic maintain a le80). utes are assevehicle-hour

5: YRT

ths to reach 1mance at the e should meees as well as Sed load over aes, but does

ong the Torondeveloped crit

Base Local

20 30

30 60

30 60

60 60

n/a 30/10

n/a 22/7

55

48

40

1.0‐1.1 1.0‐1.2

100% of

Seated

Load

t Service Stan

al operators. s in use by th

uding rail linest provide opeor operations

several categarrants and ro

Performance S

Guidelin

rtation, enviroto achieve a p

vice, communs, YRT will strin the range o

ases of Viva aces with a groevel of 1.0 ho

essed on the r (details in ne

T Service Stan

00% of the se75% level wil

et 25%, 50% aShuttles and a sixty minutenot travel at f

nto – York boteria to asses

Point

Express

Over

Expre

n/a n/a

n/a n/a

n/a n/a

n/a n/a

35/30 30/1

35/30 30/1

1

f 100% of

Seated

Load

100%

Seate

Loa

500 m for

1000 for 9

Cdards for Inte

York Regionahe local operas should be berating funds (.

gories includinoute operation

Standards

ne

onmental andper capita tar

nity benefits arive to achievof 40 to 45 pe

and other servowing populat

ours of service

basis of passext section).

ndards

ervice performll allow the seand 75% of thCommunity be period. Vivafreeway spee

undary are cus if services s

lay

ess Shuttle

a n/a

a n/a

a n/a

a n/a

10 25/20

10 25/20

1 1.25‐1.75

10

Co

% of

ed

d

100% of

Seated

Load

90% of service area

90% of service area


Final R

al Transit (YRators. MetroLuilt, and prov(except for Go

ng performancn criteria.

mobility benerget of 15 reve

and affordabilve an overall cercent during vice tion, YRT wille per capita

senger boardi

mance targetservice to contihe targets. It based servicea, their BRT

eds.

urrently operashould be

60

120 1

120 1

120 1

15/5 1

12/4 8

00% of Seated

Load

10

Seate

up to 2.25

ommunity Bus

Other

Board ransit

Report

RT) Linx ides o

ce

efits enue

lity to cost-

l

ings

s set inue. is

es are

ated

60

120

120

120

10/5

8/3

0% of

ed Load

Base

Augu

ust 18, 2010

ProporAvailaAbility CrossiNeed fCost E ToronMetroLservicecompaoperatregion YRT dThe macceptperformspecifietc) orEstablvehiclemeansconfigu 2.3 The AMprovidprovincommoperatcloselycoordione m The AMservicesuch atransit standastandathe stameasu

Criteria on

rtion of Custobility of Logicto Avoid Extr

ing Steeles Afor Operation

Efficiency and

nto/YRT ComLinx does note or performaare the perfortor may have .

oes have critmaximum seat

ted in the tranmance. Boaric targets are r size of vehicishing maximes with more s that differenurations.

Montreal AMT (Agence Mes oversight ocial transit pouter rail linestors including y with the CMnating regionunicipality.

MT has a Strae standards. as modal shar

as a specificards but thereards are offereandard passeures. The stan

Reliability: Comfort: SCleanlinessQuality of In

Figure 6:

n Operating CCriteria

omers Crossincal YRT Replara Fare for Pr

Avenue al/Schedule C Resource Av

mmentary t fund operatioance standardmance of diffstandards the

teria for evaluting and the pnsit industry brdings per serneeded for e

cle (bus, LRT mum load stan

room for stannt standards a

AMT/STL Metropolitan dof municipal t

olicy, plans ma. The AMT inSTM (Montre

MM (Communaal fares. Eac

ategic Plan, aThe Strategic

re, funding anc issue. STL, e are no uniqued as a servicngers are comndards includBuses not m

Safe driving iss: Clean busenformation: A

Transit

YRT C

Cross-Bound

ng Steeles acement roportion of C

Control vailability

ons except fods at the regioerent agenciee standards o

ating who shproductivity stabut may not brvice hour is c

each type of setc) but many

ndards as a pendees (fewer sare required fo

de Transport)transit operatoajor capital pr

ncludes 64 mueal), STL (Lavate Metropolit

ch of the trans

and develops c Plan addresnd major corrione of the su

ue standards ce guarantee mpensated we: ore than 5 m

s guaranteedes or your dryAccurate infor

t Service Stan

Cross Boundar

dary Routes

Customers

or Go Trasit, aonal level. Thes within the sor methods of

ould operate andards use e the most efcommonly useservice (Exprey services proercentage of seats) have loor buses or ra

) in Montreal ors in the Morojects and opunicipalities aval) and RTL tan de Montresit operators i

corridor plansses major reidors, but doeuburban operafor inter-mun to passenge

with free ticket

inutes late

y cleaning billrmation provid

Cdards for Inte

ry Criteria

(Excluding VYRT Route

<50% Yes

>50%

Yes Cost/Be

and does not his means it issame region. f measureme

inter-municipmetrics that affective meaned to measuress, Crosstowovide multipleseated load iower maximuailcars with di

is a regional ntreal region,perates the in

and three maj(Longeuil). Teal) on fundinin the area se

ns, but does negional transpes not addresators does haicipal servicers. If the systs or other ap

l is covered ded on trip tim


Final R

Viva BRT) TTC Ro

>=50No

<50%

Nonefit Analysis

have transit s difficult to Although eant vary acros

pal transit routare commonlys of measurin

re productivitywn, Limited, Le types of sers misleading

um loads. Thisfferent seatin

transit agenc, implements nter-municipaor transit

The AMT worng, land use aerves more th

not have actuaportation issuess inter-municave service es. The servictem fails to mpropriate

mes

Board ransit

Report

oute %

%

s

ach s the

tes. y ng the y, but ocal rvice. as s also

ng

cy that

al

rks and an

al es

cipal

ce meet

Augu

ust 18, 2010

MontrThe AMor targfound overalofferedperform 2.4 Ottawagovernnew Cthere imunicithe terregionincludiservice Ottawaregulathe croqualityoutcomstandadeveloin Figuincludi

real CommenMT is a regio

gets. The STOnot to have al service stand to the publicmance.

Ottawa a and the surnment in 2001

City of Ottawa s a completeipalities on thrritory of the oal issues sucing across thee since the en

a has extensir service, comoss boundaryy standards fome objectivesards for perforoped for eachure 9 were uping targets an

ntary nal transit agO was examin

any specific stndards were sc, rather than

rounding mun1 decade. Theand made a ly separate ree Quebec sid

other system. ch modal share river. On thentire service a

ve service stammuter servicy service to Quor their systems as shown in rmance as sh of the identif

pdated in 2009nd existing pe

Figure 7:

Transit

ency, but it doned as a reprtandards applsimple and ge

designing se

nicipalities wee former regiocivic departmegional transitde. Both systeOttawa has p

re, network coe Ontario sidearea is a sing

andards howece or school suebec. Ottawm. The policyFigure 7. City

hown in Figurefied policy sta9. Figure 10 s

erformance in

Ottawa K

t Service Stan

oes not have resentative sulicable to inte

eared to guaraervice or comp

ere amalgamaonal transit ag

ment. Howevet operator pro

ems operate sprepared a Taonfiguration ae this means le municipalit

ever they areservice. No s

wa has establiy standards ay Council hase 8. As of 20

andards. The shows the cur2007.

Key Outcome

Cdards for Inte

regional stanuburban servier-municipal santeeing the lprehensively

ated by the prgency was ab

er across the roviding servicservices acroactical Plan thand looks at dthere is no inty

based on disspecial distincshed policy, bre derived fros established 009 targets haOccupancy Srrent status o

e Objectives


Final R

ndards, guideice and it was

services. Thelevel of servicmeasuring sy

rovincial bsorbed by thriver in Quebece to five oss the river inhat address demand for tranter-municipal

stinctions sucction is made business andom four key eleven policy

ad not been Standards shoof the standard

Board ransit

Report

elines s e ce ystem

he ec

nto

avel l

ch as for

y

own ds

Augu

ust 18, 2010

Regularadial ro

Ca

Regucirculfeede

Cr

ar Transit: inbououtes

Commuter Tranand rural express

ular Transitlators and inbou

er routes

ross-Town Rout

Service Typ

Figure 8

Figure 9:

und

nsits

und

tes

pe

Transit

8: Ottaw

Ottawa

t Service Stan

wa Policy Sta

a Occupancy S

Cdards for Inte

andards

Standards


Final R

Board ransit

Report

Augu

ust 18, 2010

OttawOC Troperatthis sastandaobjectiover sby pasauthorsuburbare no

Perfor

Measu

Ridership

Custome

Satisfact

Safety

Security

Reliabilit

Service A

(Commu

Revenue

Ratio

Accessib

Greenho

Emission

Area C

wa Commentaanspo has a tion although ample to incorard. The strucives and distieat kilometers

ssenger boardrity there are nban and rural o service warr

mance

ure Descr

p

Passen

within

Transit

er

ion

Overal

Conven

Transit

Rate of

Rate of

ty % of Ti

Avalability

uters)

% of tr

service

e ‐ Cost

Operat

covere

faresan

revenu

bilityBarrier

transit

ouse Gas

ns

Rate of

emissio

Area

stand

dista

transit

Urba

Coverage

Figure 10:

ary comprehensivthe structure

rporate Greencture of the stnct targets. Os to measuredings per houno standards areas do rec

rants or loadin

ription

2007

Value

95%

95%

n/a

nger trips

the Urban

t Area

95.65

Million

l rating of

ntional

t System

63% go

or very

good;

poor o

very p

f Accidents

f Offences

me 81.

rips into

e99.

ting cost

ed by

nd other

ue

49.

r free

servicesn/a

f CO2

ons1

as within

ard access

nce to the

system the

an Transit

Area

Transit

Ottawa

ve set of servis incomplete

nhouse Gas standards is siOttawa, like V productivity w

ur. Although tthat are linke

ceive some spng standards

7

e Standard

%

Residential ar

aimed at bein

metres) durin

%

Residentialare

aimed at eing

metres during

aMajor employ

schools, unive

and cultural f

minute walk d

n

Annual total p

that of 2007

ood

y

14%

or

oor

Annual overa

exceeding tha

0.61Annual numb

100,000 trips

0.5Annual numb

passengers ai

.40% Not early or m

.19% 100% of sche

.80%Minimum of 5

by passengers

Barrier free c

and transport

1,737

Annualized ra

emissions per

than in the pr

t Service Stan

Other Policy

vice standardse at this time.standards andimilar to Vanc

Vancouver, is which avoids the City of Otted directly to pecial considefor commute

reas with at least 2

ng wihin a 5 minute

ng peak hourseas with at least 50

g within a 10 minut

g off peak hours

yment centers, maj

ersities, major spor

facilities aimed at b

during core hours o

passengers trips aim

ll rating by surveye

at of 2007

ber of presentable a

not to exceed rate

ber of offences per

imed at not exceed

more than 5 minute

duled trips

50% of operating c

s fares and other re

ustomer service bu

tation

ate of grams of CO2

r vehicle km aimed

revious year

Cdards for Inte

Standards

s cover all as Ottawa wasd customer secouver with a using passenthe ambiguitytawa does haland use. Coeration for pror express ser

50 households

e walk (400

00 households

e walk (800)

jor secondary

rts, recreational

being within a 5

of operation

med at exceeding

ed users aimed at

accidents per

e in 2007

100,000

ding that of 2007

es late

osts to be covered

evenue

uilt environment

2 equivalent

at being lower


Final R

spects of the s the only city ervice ratingstie back to

nger kilometey which is ca

ave land use ommuter servoductivity but rvice.

Existing? Ta

Yes

Yes

Not in this

form1

not in this

form

H

pr

No

B

pr

No

L

pr

No

L

pr

1

Yes

No 1

Not in this

form

L

pr

Board ransit

Report

in s as a

ers used

vice to there

rget

95%

95%

100%

Higher

than

revious

year

Better

than

revious

year

Lower

than

revious

Lower

than

revious

90%

100%

55%

100%

Lower

than

revious

Augu

ust 18, 2010

3.

3.1 TransiRegionallocatperformtranspSoundmandaCommthe greMetro,Washienhanto dowlinked Sound Local tfare mserve City of SoundCapitaexprespoint pTransilocal trthat welocal ooperat

Soundof thesCapita Routin

Key Tr

U.S.

Seattle t planning in nal Council prtion of resourmance standaortation syste

d Transit is a rated to provid

muter Expresseater Seattle Pierce Transngton State Fced cross bo

wntown Seattlto Seattle via

d Regional Co

trips, e.g. tripsmaybe higher t

multiple citiesf Everett.

d Transit servial Region Boass bus servicepublic transpot owns the buransit agencieere originally

operators couted by Sound

Serves a mOperates aRuns frequOperates astops, usingpreemptionConnects twCrosses citpassengersProvides colocal servic

d Transit servise guidelines al Region.

ng on Streets Use HOV o

ransfer PointsCoordinate

Seattle is undrepares the loces between ards but priorem. The Pugregional trans

de inter-Counts bus servicesregion is provsit, Kitsap TraFerries. Sounundary service but suburb

a a ferry serviouncil but not

s within a sinthan the undes within each

ices closely pard transit comes. The ST Eortation followuses but doeses and in sompart of the unld reallocate tTransit must

major travel coall day, every dently, genera

at reasonably g HOV lanes

n when availawo or more oty or county bs traveling beonnections toce networks.

ice design gureflect issues

and Highwayor bus lanes a

s transfers at k

Transit

dertaken by thong range trafreeways and

ritizes where iet Sound Regsit agency thaty services incs. Service witvided by five sansit, Commund Transit wasces. Existing to suburb serce and therefSound Trans

gle county arerlying local scounty excep

parallel the typmmittee – regExpress Bus rwing direct pats not operate me cases Sounderlying locato other routet meet these sorridor directlyday.

ally with 15 mihigh speeds,and other sysble. f the designa

boundaries, antween jurisdic commuter ra

uidelines addrs that are imp

ys and travel on f

key transit ce

t Service Stan

hree levels ofnsportation pd transit. Theinvestments sgional Councat serves a thrcluding Commthin each of thseparate tran

unity Transit as created as five operatorrvice was verfore Kitsap Cosit.

re possible onservice. All ofpt Community

pes of servicegional rail androutes are desths between mthem. The b

und Transit haal system. Thes in their sysspecific charay.

inute two-way generally avstems giving

ated VISION 2nd carries a sctions. ail, light rail, fe

ress many asportant to inte

freeways/high

enters.

Cdards for Inte

f agencies. Tplan (RTP) ane RTP does nshould be mail includes a free county armuter rail, LRhe four count

nsit operators and Snohomisa result of the

rs were providry limited. Kitsounty is inclu

n Sound Tranf the local trany Transit whic

es that are the inter-municipsigned to promajor activity uses are ope

as assumed phis freed up retem. The exp

acteristics:

y service. veraging 18 to

priority to tran

2020 urban cesignificant por

erries, other e

pects of servr-municipal se

hways or maj


Final R

The Puget Soud deals with t

not address ade in the regfour county arrea and is

RT, BRT, and ties that make(King County

sh Transit) plue need to proding good sersap Transit is ded in the Pu

sit, although tnsit operationch is limited to

e focus of thepal (county) vide fast, poincenters. Sou

erated by the tportions of rouesources thatpress bus ser

o 20 mph withnsit such as s

enters. rtion of

express buses

ice design. Mervice in the

jor arterials on

Board ransit

Report

und the

ional rea.

e up y us vide rvice only

uget

the ns o the

e

nt to und three utes t the rvice

h signal

s and

Many

nly

Augu

ust 18, 2010

Servic

Route

Directn

Deviat

Short T

Duplic

Route

Route

Sched

Rail-B

Bus St

ce Span Service spageneral thre(5:00-6:00, 24:00 week

Headways Maximum hHeadways minutes; Ba

ness of TraveDirectness Coefficient travel time.

tions Deviations passengersa deviation

Turns Short turnsincrease lay

cation of ServiOutside of where servservice is d

Anchors Major trip g

Terminals Layover arebe included

dule EfficiencyThere shouideal layovewith througcenter dwe

us IntegrationExpress roupassengerstransfer con

top Spacing Stop only aMinimum o

an tailored to ee levels of s9:00-15:00, 1

kdays; 18:00-

headways setshould confirase and Redu

el is encourageof directness Ratio not to

to be avoid as should not e.

should be utyover

ices major activityices are takin

duplicated the

generators sho

eas should bed in transit cen

y uld be a maximer time shouldh passengerslls should be

n utes should cs in term of trannections.

at transit centef 25 boarding

Transit

demand and ervice offered18:00-20:00, 24:00 Saturd

t by policy, anrm to clockfacuced: 60 minu

ed by limiting ss calculated as

exceed 1.33

and are not acexceed 10 mi

tilized to incre

y centers duplng advantage e headways sh

ould be locate

e off-street whnters, park an

mum of 15% d be betweens and dwell timkept to less t

connect to railavel time, reli

ers, major trag passengers

t Service Stan

the availabilid: Peak (6:006:00-18:00 Says, 6:00-24:

nd reductionsce times. Maxutes.

stops and uss ratio of tran:1.

cceptable if tranutes for eac

ease capacity

lication of serof HOV, Bus

hould be coo

ed at the end

henever possnd ride lots an

of schedule tn 10% and 15me minimizedthan five minu

ls lines when iability and im

ansfer points, per stop per

Cdards for Inte

ity of local con0-9:00; 15:00

Saturdays), an:00 Sundays

in headway bximum headw

ing priority mnsit travel time

avel time to ach addition pa

y where neede

rvice to be avs lanes or priordinated.

d of a route

sible and layond rail station

time allocated5%. Layoversd mid route. Mutes.

there is a bemproved multi

and park andday.


Final R

nnections but-18:00); Base

nd Reduced (8and holidays)

based on demways are: Pea

easures. e to automobi

all through assenger gain

ed but not to

oided except ority systems.

over areas nees.

d to layovers. s to be avoideMid route tran

nefit to -destinationa

d ride lots.

Board ransit

Report

t in e 8:00-)

mand. ak 30

ile

ned by

If

ed to

The ed nsit

l

Augu

ust 18, 2010

Minimu

In addroutesThese Trial P

Percen

Passe

On Tim

Route

um PassengeAll stops shboarding di

ition Sound T. Many of the include:

Period for NewNew route up.

ntage of ScheSystem widmeasured i

nger Load GuThe maximstandees) fthe averagewhichever itheir trip.

me Performan90% of tripsand never e85% of tripsminutes late90% of bus7 minutes la

and System Three criter

Boa Boa Pu

These crite Go

Sat

Ma

er Amenitieshould have shrection.

Transit has a nese criteria m

w Routes have 24 mon

edule Trips Ode 99.8% of trn each quarte

uidelines um average lfor the operate, but for not is longer. The

nce s on each rouearly. s on each roue and never e

s trips on eachate.

Level Producria are rankedardings per reardings per trrchased Tran

eria are rankedood

o service passeng

o Service purchas

tisfactory o service

passengo Service

purchasarginal

o service passeng

o Service purchas

Transit

helters and ha

number of semay also have

ths to reach 1

perated rips shall be oer

load factor foting period bemore than 15e most passe

ute depart the

ute should deearly (buses mh route should

ctivity d: evenue hourrip nsportation cod on the follow

performs at 1gers per trip aperforms at 7

sed transporta


sed transporta


sed transporta

t Service Stan

ave schedule

ervice evaluat some applica

100% of rider

operated base

r regular serveing considere5 minutes or tengers shall h

e terminus not

part mid-routemay leave esd arrive at the

ost per boardiwing scale:

125% or moreand passenge75% or less thation cost per

100%-125% oand passenge75% -100% oation cost per

75% to 199% and passenge100% - 125%ation cost per

Cdards for Inte

information p

ion criteria thation to the C

rship projecte

ed on publish

vice shall be 1ed. Individuatwo consecutihave a seat fo

t more than th

e time points timated time e route termin

ng

e of the systeers per revenhan the syster boarding

of the system ers per revenof the system r boarding

of the systemers per reven

% of the systemr boarding


Final R

posted in the

at apply to thCapital Region

d at time of s

hed timetable

1.0 (e.g. no al trips can excive stops, or the majority

hree minutes

not more thapoints early).

nus not more

m average foue hour

em average in

average for ue hour average in

m average forue hour m average in

Board ransit

Report

peak

eir n.

start-

and

ceed

y of

late,

an five than

or

n

r

Augu

ust 18, 2010

Soundshouldstandais a shdeveloare usshould SeattlSoundSince standaprefersspecifiroutesdesignof landstandalong thmanagmeasu 3.2 The PooperatWashiColumColumpreparregioninvestmcountie Neithecountyinter-s

Un

d Transit also d be completeards are availhort (8 minuteoped for the fued to determi

d be provided

le Commentad Transit has tSound Trans

ards are desigs to set the stic numeric tar are very sim

n of routes by d uses to be foards include rhe passengerge, but with Aured.

Portland ortland area ites on the soungton State a

mbia River, anmbia River to Pred the long ral body on thment prioritieses.

er Trimet nor Sy transit servictate services

satisfactory o service

passengo Service

purchas

has guidelineed and how seable for the S trip) starter Lull LRT systemine when spe

ary the most comit operates ongned for longetandards basergets. This apilar in nature.specifying th

ound along theference not

rs should stanAutomatic Pas

s served by Tuthern boundand C-Tran sed operates 10

Portland. Theange transpoe Washingtons for both tran

SMART has sce. C-Tran hato Portland.

Transit

performs at legers per trip aperforms at 1

sed transporta

es on when aervice reques

Sounder ComLRT service. m which rece

ecial event ser

mprehensive snly services ther haul, expreed on comparpproach has s . Some of th

he types of roahe route or at only to how c

nd. Traditionassenger Coun

Trimet and a sary of the Trimerves the Van0 routes exprere is an electortation plan fon side of the rnsit and highw

specific servicas some spec

t Service Stan

ess than 75%and passenge125% or moreation cost per

nd how compsts are examinmuter Rail LinNew guidelin

ently opened. rvices or serv

series of servihat cross jurisess or limited risons with sysome merit she standards ads and highwt the end of thcrowded the bally this type onters (APCs) t

small suburbamet service ancouver, Wasress and limiteted regional gor Portland arriver. The lonways. Trimet

ce standards cific service st

Cdards for Inte

% of the systeers per revene of the syster boarding

prehensive roned. Similar ne, and the T

nes and standOther standa

vice to a socia

ice standardssdictional boustop services

ystem averagince all of theare designedways to be us

he route. Thebus may be, bof standard wthis metric ca

an agency caarea. Portlandshington area ed service rougovernment crea and coordng range plant serves multip

for inter-muntandards that


Final R

m average foue hour

em average in

oute reviews guidelines an

Tacoma Link wdards are beinards and guideal service faci

s in this sampundaries, the s. Sound Traes rather tha

e Sound Transd to assist in tsed, or the type load factor but also for ho

was difficult to an now be

alled SMART d borders across the utes across thcalled Metro, wdinates with an determines ple cities in th

nicipal or intert apply only to

Board ransit

Report

or

n

nd which ng elines ility

ple.

ansit n sit the pes

ow

that

he which a

hree

r-o

Augu

ust 18, 2010

Route a

Directne

Running

Express

Limited

Missed

Schedu

Stop Sp

Level o

Thresho

Load Fa

Service

On-time

Run Tim

RegularMaintenNo. of ““ExcessTime

Service

Farebox

Boardin

Awaren

Rider SAcciden C-TranCommbound75% oroute aserviceagains

Category

and Service D

ess

g Time

s Service

Service

Trips

ule Efficiency

pacing

of Service

old Service

actors

e Delivery

e Performance

me Variation/R

rity/Headway nance Pass-ups” s” Passenger W

e Effectivenes

x Recovery

ngs per Reven

ness

atisfaction nts

n offers three muter. Limited

ary and traveof the standardand subject toe is not to excst all other ap

Figure 1

Design

Aed

Sa

S

S

0

(8u

pSb2

(et

e 7a

Run Time

Waiting

ss

3

nue Hour

types of fixedd and Expressel to Portland.d for passengo service reduceed 1.25 perplicable stand

Transit

1: Trime

Additional travexceed five mdeviation.

Sufficient for aand reliably un

Sched. run tim

Sched. run tim

0.2% of all sch

Revenue Hrs/(route); Recov80+ dwelling uunits/acre: 500L.T. four dwel

Establishes mperiod and rouSmall bus (25bus (40′): 145218% of vehic100% for more(downtown Poexceed 100% trips.

75% of all tripsat transit cente

Monitored and

Monitored and

Monitored andMonitored and

30% at the sys

Routes period

Periodically su

Periodically suMonitored and

d route servics services are Limited rout

gers per hour uction. The mrsons per seadards.

t Service Stan

et Service Sta

S

vel time for all minutes for eac

an “average opnder normal o

me should be 2

me should be 1

heduled trips,

/Platform Hrs *very/layover: 1units/acre: 4000–750 ft 4–22ling units/acre

maximum (“poliute type.

5′): 130% of ve% of vehicle s

cle seating cape than 20 minortland). Off pe

outside farele

s on a line at eers.

d reported (qu

d reported (qu

d reported (qud reported (qu

stem level

dically sorted t

urveyed, no st

urveyed, no std reported, no

ce including, Le the only onetes must mainor it will be id

maximum loadat. The Comm

Cdards for Inte

andards

tandard

through passch boarding/ali

perator” to comoperating cond

25% less than

10% less than

based on “pu

* 100 ≥ 75% (s18%; Deadhea0–600 ft. 22–8

2 dwelling unitse: “as needed”

icy”) headway

ehicle seating cseating capacipacity Loads sutes outside Feak: Load factess square on

each time poin

arterly), no sta

arterly), no sta

arterly), no staarterly), no sta

o identify “poo

tandard.

tandard. standard.

Local, Limitedes which crosntain ridershipdentified as ad on the Com

muter Express


Final R

engers shouldighting rider al

mplete a trip sditions.

n local service.

n local service.

ll-outs”

system); 60% ad: 7% 80 dwelling s/acre: 600–10”

ys by day, time

capacity Standity Light rail (8should not excFareless Squator should not three consec

nt 75% of all “

andard.

andard.

andard. andard.

or performers”

d, and Expresss the servicep that is moren underperfo

mmuter Express is also evalu

Board ransit

Report

d not long a

safely

.

.

000 ft.

e

dard 88′): ceed are

utive

meets”

”

ss e area e than rming ss uated

Augu

ust 18, 2010

The seservicethis roactionsimport New sstandaconsidone-quof the reduceshouldby the Traffic

Freq

PortlaThe Trdetermload, athat thamongquality C-Tranonly apgreateapprovcannotthat alwho arnew se

ervice standae category usle should be is do not achietant. These ro

ervices are pards, and anydered to be a uarter of the priders on a roed by 10%. Cd be started o

Institute of Tc Congestion.

F

Tr

Frequ

1 bus/

1 bus/

1 bus/

Tr

quency (20-hr

1 bus/h

1 bus/30 m

1 bus/10 m

and Commenrimet standar

mine service cand in some pe metric is mg the sample y of service de

n operates expply to those

er importance ved standardst be providedlow the servicre transit depervice is shou

rds also statesed to fulfill thimproved so teve desired reoute help ma

ermitted a triay route that hanew route. A

percentage ofoute are trans-Tran also linr expanded aransportation

Figure 12:

ransit Servic

uency (20-hou

/hour

/30 minutes

/10 minutes

ransit Servic

r service day)

hour

minutes

minutes

ntary ds are not tie

coverage. Thperformance conitored. Trimproperties. Sesign.

xtensive crossinter-city expin the C-Tran

s. Lifeline ser, but it is not wce standards endents. The

uld be initiated

Transit

e, “Maintainingis need is an they meet peesults, maintaintain the cov

al period of 18as had more tAll productivityf transit depen

sit dependent,nks land use aas shown in Fns in their 198

C-Tran Ser

ce Supported

ur service day

ce Supported

) Employe

50-

80-2

200-

d to objectivehe Trimet maxcategories it imet has standcheduling effi

s boundary sepress servicesn system thanrvice is considwell defined. to be relaxed

e use of demod is also uniq

t Service Stan

g intercity conimportant corformance staaining a lifelinverage/produc

8 to 24 monththan 25% of ity standards andent riders o, the performaand transit to

Figure 10. The89 publication

rvice Expansi

d by Residen

y) Dwellin

d by Non-No

ees/Acre N

80

200

500

es, but includeximum load sts noted that t

dard for schediciency is a cr

ervices and hs. Inter-City sen some other dered as an aC-Tran is one

d if a service iographics andue to the pee

Cdards for Inte

nnections, regnsideration. andards, but ne connectionctivity balance

hs to meet pets service hou

are subject to on a route. Fance standarddetermine whese guideline

n A Toolbox fo

ion Guidelines

ntial Densitie

ng Units per A

4-5

7

15

n Residentia

Non-Residen

5-8

8-20

20-50

e some linkagtandards are there are no sduling efficienritical metric f

as some servervices appearoute types b

alternative whe of two agens heavily utili

d use data to er sample.


Final R

gardless of thRoutes that fif remediation

n may be more”.

erformance urs or miles isreductions by

For example ifd would be hen new serves were develor Alleviating

s

es

Acre

al

tial Square Fe

million

0 million

0 million

ges to land uslinked to sea

standards, onncy, which unfor monitoring

vice standardar to have a based on the en full service

ncies in the sazed by persodetermine wh

Board ransit

Report

he fulfill n re

s y f 40%

vices oped

eet

se to ted

nly ique g the

s that

e ample ns hen a

Augu

ust 18, 2010

3.3 The Reight oagencyDenvetranspThe DFigure(CDOT Specifmost oRegiongeneraAirportmetricPasse

Fi

Denver egional Trans

of the 12 couny currently op

er, like all otheortation plannenver Counci

e 13 shows hoT) and the RT

fic standards of the longer hnal routes areally serve freet uses the bras: Subsidy pengers per Tri

igure 13:

sit District (RTnties that makperates bus aer U.S. metroning agency til of Governmow DCOG inteTD to develop

or guidelines haul inter-citye inter-city roueway corridorand name Skyer Passenger p for producti

Transit

Denver Reg

TD) in Denverke up the Dennd light rail sepolitan areas that looks at a

ments (DCOG)eracts with thp transportatio

are not identy services fall utes that operrs and park anyRide. The Rfor cost effec

ivity.

t Service Stan

gion Planning

r provides all nver-Aurora-Bervice and is also has a re

all modes tran) has more the Colorado D

on plans.

tified for inter-into the Exprrate to the Dend ride lots. E

RTD measurectiveness and

Cdards for Inte

g Relationship

local and inteBoulder metrobuilding a co

egional long rnsportation inhan 50 municiDepartment of

-municipal seress or Regionenver CBD. EExpress serv

es performancd either Passe


Final R

ps

ercity service opolitan area.ommuter rail lirange cluding transipal membersf Transportati

ervices, howevnal category.

Express servicice to the Dence using two engers per Ho

Board ransit

Report

in The ne.

it. s. on

ver ces nver

our or

Augu

ust 18, 2010

SubjecRegionof 7:00ridershhowevrefinespeak sservicehave bservicestanda

For locof a sepeak hto be aServicconsis The RTend totime. Sonly if rider bservice Denveland uresideby Expwith 12arteriadownto The mlocal sif the tresideExpresexceed Denvealso haproducdefine

ct to meeting nal trips is a t0,7:30 and 8:0hip performanver for Regions the standardservice the firse standards. Tbetween 50%e. On the lighards.

Fig

cal and limitedeated load. Hhours the maxadjusted to ence frequenciesstent each hou

TD standard end for any r

Specific deviathe delay for

boarding or alies in their loc

er has also stase. The minimnts or employpress bus or a2 or more res

als plus Expreown Denver b

maximum servservice on arteravel to downnts or employss or Regionads 20 minutes

er has adopteas special rulctivity standard as transit d

minimum ridethree trips per00; and shift ence for local anal and Expred by stating thst and last tripThese service and 100% ofht rail system

gure 14:

ClaExprRegioSkyR

d routes the mHowever for Rximum load isnsure that mas may be incrur e.g. hourly

for the Directroute should n

ations are assthrough passighting along

cal pick-up are

andards to demum standardyees per acrea bus/rail considents or empess or Regionby Express bu

vice level for aerials and peantown Denveryees per acreal service provs.

d a system wes that apply rds will be redependent.

Transit

ership standar route duringend times of 1and limited rouess routes pashat for Regionps must havees are candidf the service sthe first and

Denver Inte

ss Bress onal Ride

maximum loaRegional, Exprs the seated caximum load sreased using , or every 30,

tness of Routenot include de

sessed using sengers doesthe deviation

ea is 600 feet

eal with minimds provide thae peak period,nection if the ployees per aal service prous exceeds 2

areas with 3-1ak period expr exceeds 20 e local servicevided all day

wide minimumfor transit de

duced by one

t Service Stan

ard the maximg the peak per16:00, 16:30 utes is basedssenger per tnal and Expree minimum bodates for elimistandard andlast trip each

ercity Producti

Boardings pe19.5 18.8 21.3

d standard duress, SkyRidecapacity of thestandards areclockface hea, 15, 10, 7.5 o

es is based eeviations of ma formula tha

s not exceed tn. The minimut.

mum and maxat in areas ou, park and ridtravel time e

acre local servovided from p20 minutes.

12 residents opress or regiominutes. In a

e should be prif the travel ti

farebox recoependency. The-half the perc

Cdards for Inte

mum headwayriod targeted and 17:00. Th

d on passengerip is utilized.

ess services poardings of onination if the f there is an a day is exemp

ivity Standard

er Trip

uring the peae and Local/Le bus. Service met at least adways (heador 5 minutes).

ensuring the dmore than 25%at allows that three minutesum stop spac

ximum route sutside Denvere service shoxceeds 20 mvice will be prark-n-rides if

or employees nal service frareas with morovided on a ime to downto

overy rate of 3his means thecentage of rid


Final R

y for Express to work start he minimum ers per board Denver furth

providing onlyn-half of the first or last trip

alternative locpt from the se

ds

k period is 12Limited outsidce frequencie60% of the ti

dways that re.

direct path fro% of the total route deviatio

s for each newcing for Expre

spacing basedr with 3-12 ould be operainutes. In arerovided on travel time to

per acre inclom park and ore than 12 half mile grid own Denver

30%. The RTe applicable ership that is

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Report

and times

ding, her y

ps al ervice

25% e of

es are ime.

emain

om travel

ons w ess

d on

ated eas

o

ude rides

and,

TD

Augu

T

ust 18, 2010

DenveThe Dmeasubased km/seaas welexpresapproadifficulunknowlength questioshould 3.4 In MinPlannispeciasystemin the Transithere acommbeyon The Loas a pprovidthe staof the sales tthe ag The keIndex. is calc

Transit Market In

The reareas surroucomm

er Commentaenver RTD re

uring production passenge

at km as the rll as long hauss service is gach. The uselt to accompliwns in estimaof trip that m

onable. Denvd be provided

Minneapolneapolis the Mng Agency, th

al taxing distrim, a light rail lsuburban aret Authority, thare commuterunities under d the taxing b

ong Range Trolicy plan, ane service with

andards, but tRegional Tratax managed ency.

ey to the Reg This index is

culated using t

ndex = Ac

esulting index II through IV nding the Cityunities or rura

Transit MAArArArAr

ary ecognizes thavity on long h

ers per trip. Tresults can bel express. Thgeared to spee of subsidy tsh without anating route by

make the use over also uses.

is Metropolitan he largest tract for a transiine and is bu

ea that serve the Southwest r coach serviccontract to c

boundaries of

ransportation nd addresses hin the taxing the adoption onsportation Pby the Counc

ional Transit s expressed ithis formula:

total population)creage of popula

creates five dgenerally equy of Edmontoal residential

Figure

Market AreaArea I rea II rea III rea IV rea V

Transit

at boardings phaul, inter-cityThis is still note skewed if a he minimum secific shift starto assess the n advanced smy route revenuof financial da some land u

Council servensit operator t sales tax. Milding a commtwelve commTransit Autho

ces operated ities or countif the Metropol

Plan prepareservice standdistrict. The

of the standarPlan. To be ecil individual o

Standards is n relative unit

) + (total employated land uses (in

distinct markeuate the type on. Area V woareas that su

e 15: Tra

Transit MarTransit MarTransit MarTransit MarTransit Mar

t Service Stan

per hour was y service and t as effective route includestandard of thrt times whicheconomic via

martcard fareue including pata on a routese metrics to

es as the MPOin the seven

Metro itself opmuter rail line.

munities includority and fourby private caies. These colitan Council.

ed by the Metdard for all of operators hadrds was by th

eligible to receoperators mu

a formula knots of expected

yment/3) + (Popuncludes industria

et areas as shof suburban ould be similarround Edmo

ansit Market A

Transit Marrket Index 20.rket Index betrket Index betrket Index betrket Index bel

Cdards for Inte

not a suitableinstead adopas measuring

es local or limhree trips in eh is a passengability of indive system. Thepass usage, tre by route baso establish how

O/Long Rangcounty Twin

perates an ex. There are s

ding the Minner municipal syarriers from soommuter serv

tropolitan Couthe transit opd input into th

he Metropolitaeived funding st follow the s

own as the Trd transit dem

ulation over 16 –al, institutional, c

hown in Figurcommunities ar to some of onton.

Areas

ket Index .0 tween 10.0 antween 5.0 andtween 1.0 andlow 1.0


Final R

e metric for pted a standag passenger

mited stop servach peak houger oriented

vidual routes iere are many ransfers, andsis somewhatw transit serv

ge TransportaCities area an

xtensive bus six transit systesota Valley ystems. In addome suburbavices serve a

uncil is referreperators that he developmean Council as

from the locastandards set

ransit Marketand per acre

– Available Automcommercial and

re 13. Markefound in the athe very sma

nd 20.0 d 10.0 d 5.0

Board ransit

Report

rd

vice ur for

s t vice

ation nd

tems

dition n reas

ed to

ent of part

al t by

t and

mobiles) residential

t areas

all

Augu

ust 18, 2010

From tshownthen leThis linFigure

Tra

these transit mn in Figure 16ead to transit nkage is show

e 18 to Figure

Fig

nsit MarketArea

market areas . Based on thservice desigwn in Figure 122.

gure 16:

Figure

Suggested

Transit

specific servhese service gn standards t17. The servic

Market Area

17: Tran

d Service Typ

t Service Stan

vice types andtype and strathat can be ace standards

as Suggested

nsit Service O

pe

Cdards for Inte

d strategies aategies the sepplied in eachby market ar

d Service Type

Options


Final R

re suggestedervice standarh market area

rea are shown

es

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Report

as rds a. n in

Augu

ust 18, 2010

Daof

ays and TimesService

Fig

Figure

Figure 2

Area I

Transit

gure 18:

e 19: Fre

20: Maxi

Area I

t Service Stan

Service Spa

requency Stan

imum Route S

Area II

Cdards for Inte

an

ndard

Spacing

Area III


Final R

Area VV

Board ransit

Report

V

Augu

ust 18, 2010

The Mare nopassena routestandathere iExpreson an never

Figu

etropolitan Cot based on thngers per in-se in relation toard is based os no distinctioss buses mayinner city urbbe as full as a

Figure 21

ure 22: M

ouncil also hahe Market Areservice hour so the averageon modal targon between loy carry a few an arterial mian express.

Area I

Area I

Transit

1: Maxim

Minimum Bran

as two performeas. They arestandard. The of its peers, gets. One of tong distance passengers oight experienc

Area IIPeak Pe

Area IIOff‐ Pea

t Service Stan

mum Loads b

nch or Extens

mance stande a passengee passenger while the pas

the weaknessexpress servover a long dice a much hig

Area IIIriods

Area IIIk Periods

Cdards for Inte

by Period

sion Producti

ards (Figuresr subsidy stansubsidy usesssengers per ses of this apices and line stance, whilegher number

Area IV

Area IV


Final R

ivity

s 21 and 22) tndard and a s the performa

in-service hoproach is thathaul urban ro

e a bus operatof boardings

Area VV

Area VV

Board ransit

Report

that

ance our t outes. ting but

Augu

ust 18, 2010

MinneThe stis uniqrespondepartfundinstandatransit segmeuniqueof servDenveinter-cstandaand alInter-m 3.5 Sacramtransit operatSACOsuburbonly pr

eapolis Commtructure for traque among thnsibilities are tments. Therg body (opera

ards for all agmarket areas

ent. Then sere approach tovice at the maer or Vancouvcity bus servicards for thesel routes, subje

municipal rout

Sacramentmento followsauthority ser

tors, and overOG) with respoban and rural rovide paratra

ThreshoNo.

Type of S

Figure 23:

Figure 24:

mentary ansit operatioe selected pewithin the same are other trations and caencies. The s and determrvice standardo the problem aximum load pver but can bece fall into Trae areas. Prodect to the typetes do not hav

to s the pattern orving the city arsight from a onsibility for looperators pro

ansit or local

old Level oper PaPerfo

Service

Transit

: Passen

Passeng

ns and long reers. Both theme agency, aansit operato

apital) the MetMetropolitan ining what typd are providedof defining se

point. This me clearly undeansit Market Aductivity stande of vehicle bve unique per

of many otherand inner subMPO (Sacramonger range tovide service community or

of Subsidyassengerormance

t Service Stan

nger Subsidy

gers per In Se

range transpoe transit operalthough they ors outside thetropolitan CouCouncil taken

pes of serviced for each maervice span b

may not be as erstood. Most Areas III and Idards do not ubeing used, mrformance ind

r U.S. cities wburbs, multiplemento Area Ctransportation into Sacramer college shut

Cdards for Inte

y Standard

ervice Hour

ortation plannrations and thare separate

e organizationuncil sets the n the approace should be oarket type. Mby measuring

effective as tsuburban co

IV and are suutilize the Tra

must meet the dicators or tar

with a large, me (19) suburb

Council of Govn planning. Nento. Some ottles.

PosAct


Final R

ing in Minneae MPO

ed into differen; however astransit servic

ch of developoffered in eachMetro takes a

the start andthe method in

ommunities wiubject to the ansit Market A

same metricrgets.

mostly urban ban and rural vernments, or

Not all of the 1of the system

sible tion

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Report

apolis

nt s the ce ping h

end n ith

Areas, .

r 9

ms

Augu

ust 18, 2010

SACOtransitindicatindicatridershmode,wide in SacramCharaperformto refle

The guprevioclassifServiccomm70% orestruc The SeThis inshopplevels,treateddensity$30,00 SacraThe Saguidelihow roa ratinattractcampurange system

OG makes the. They also ttors are genetors such as nhip growth rat and changesndicators are

mento Regioncteristic Guidmance of the ect that flexibi

Fare RecovPassenger Service Ch

uidelines for Fus year’s avefications are Cce. Commuteuters and onl

of the previouscturing, reduc

ervice Characncludes informing malls, ma and automobd equally andy over 15 per00, or if autom

mento Commacramento RTines. This apoutes should bg system thattor or generatus could conctransportation

m performanc

major decisiorack a numberal, and applinumber of tottes, transit ses in transit propresented fo

nal Transit (Relines to provservices beinility needs to very Ratio per Hour aracteristics

Fare Recovererage for all roCommute, Cro operates proy operates dus year’s averactions or elimi

cteristics inclumation on attrajor employersbile ownershi scored one p

rsons per acremobile owners

mentary T takes a min

pproach providbe designed ot is somewhator may be. Fceivably be givn plan tracks

ce, but does n

Transit

ons on transper of performaed to overall al trips, modarvice hours boductivity (bor road and fre

RT) has adoptvide a means ng operated. be maintaine

ry and Passenoutes in the sosstown, Feeovide access turing peak hoage for the sanations.

ude non-quanactors and ges) and demogp). In the forpoint. Similare, or if incomeship is less th

nimalist approded very littleor operated. T

at subjective aFor example, ven as many a number of

not set objectiv

t Service Stan

portation inveance indicatosystem perfo

al share by woby mode, boarardings per h

eeway travel.

ted three serv of quantitativRT calls thes

ed. The servic

ngers per Hoame route cla

eder, Local, Rto major emp

ours. A servicame classifica

ntitative data tenerators (e.ggraphic profilermula each mrly one point ie in the catchhan 1.5 per ho

oach to service guidance to The use of seas there are nunder this syspoints as an indicators thaves or targets

Cdards for Inte

stment for bors for public t

ormance. Theork and non-wrdings per serhour). Similar

vice Performavely evaluatinse guidelines ce guidelines

ur have beenassification. T

Radial, Shuttleployment centce that fails toation will be s

that spatially g. schools, hoes (populationajor attractor is awarded fo

hment area is ousehold.

ce standards wthe planners

ervice charactno definitions stem a majorelementary s

at may be uses.


Final R

oth freeways aransit. The

ey include work trips, trarvice hour by types of syste

ance and ng the relative

rather standa include:

n set at 70% oThe five e and Specialters for suburo achieve at leubject to serv

define the roospitals, region density, incoor generator

or population less than

with only threor the public

teristics introdof what a ma

r university school. The loed to evaluate

Board ransit

Report

and

ansit

em

e ards

of the

rban east vice

ute. onal ome is

ee on

duces ajor

ong e

transit service standards - emrb -...

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