transform your business processes for managing … · online tools and easy . processes mean peak...
TRANSCRIPT
IT
Finance
Bu
siness Operations Cu
stomer Service
Sales / Marketin
g
Information connected in real-time can help you to:
A lack of visible, accurate information available in
real-time can mean:
TRANSFORM YOUR BUSINESS PROCESSES FOR MANAGING SEED ORDERS, DELIVERIES & LOGISTICS Co-ordinating business processes with third parties using phone, fax, email and spreadsheets is problematic and can lead to significant business issues.
How seed businesses can benefit from F4F solutions:
Better cope with peak season
Achieve on-time deliveries
Delight customers
Sales / Marketing Finance
Online tools and easy processes mean peak season is more manageable
Significant reduction in errors means costs per transaction are lower
Customer experience is improved due to more effective management of partners and 3rd parties
Real-time visibility of stock information supports more accurate orders, delivery dates, and reduces write-offs
Reduced errors from elimination of rekeying supports
Cope more effectively with critical peak season demand where bulk of annual revenues are received
Visibility of excess inventory allows promotional activity to reduce inventory before season ends
Become aware of trends to increase upsell and proactively serve customers emerging needs
Avoid wasted time from manual data entry
Reduction in end-of season stock write-offs through real-time visibility of inventory and batches
Real-time visibility of completed deliveries supports accelerated invoicing cycle
Reduction in administrative effort for both the seed company and processors
No impact to partners/customers – they can retain business as usual
Cloud-based solution removes internal requirements to manage security
Consistency of support provided by a single solution for all partners
A manual order entry process with high levels of errors
Validating and processing orders takes time and is heavily dependent on customer service resource especially at peak times
Committing to fulfil orders based on inaccurate stock information at warehouse which leads to cancelations or delays in deliveries
Inability to provide customers with reliable order, delivery and invoice status information which leads to a poor experience
Business Operations Customer Service IT
Integrated, electronic datacan transform the ordering process and ensure a high percentage of on-time deliveries
Seeds Company
Create Order from requisitions
Create Order from
scratch
Confirms Order
Retailer / Distributor
With automated order
submissions, demand
on customer services
greatly reduces, which
helps to contain costs
and protect the quality
of customer service
Manage one business
process with 100%
electronic data
Customers can only order
against the balance of the
offer, so less customer
service resource is needed
to validate orders
No requirement to rekey
data therefore reducing
the chance of errorsOrders can be accepted
or rejected more quickly,
enabling faster
responses to customers
and a more reliable
commitment to deliver
Change Order
Change Order
Efficiencies in distribution and logisticscan be achieved, leading to a superior customer experience
Seeds Company
Warehouse
Creates Transport
order
Pick / Print Consignment
Note
Plan / Print Pick List
Collect Deliver
Goods Receipt
Report Delivery
Transporter
Retailer
Lot number is
part of the
transport order,
specifying batch
with quality
information
Accurate, real-time
visibility of stock means
orders can be fulfilled
with confidence
Real-time update
straight back to
manufacturer allows fast
rectification of errors
and immediate invoicing
Pressure removed from
customer service to deal
with order issues
Real-time updates on
order and delivery status
Our solutions transform a number of roles across the process to:
Eliminate the manual input and rekeying of data and reduce errors
Increase on-time fulfilment of orders
Improve efficiencies in transport planning
Scale your operation and customer base
Enable stricter governance over returns process to increase retained sales
Improved customer service with proactive order and delivery status updates
OFFICES
F4F Germany Tel: +49 (0) 721 78159 024 Email: [email protected]
F4F UK (London) Tel: +44 (0)1829 772 424 Email: [email protected]
F4F North America Tel: +1 (781) 791 4496 Email: [email protected]
F4F France Tel: +32 9 280 8372 Email: [email protected]
F4F Asia Pacific Tel: +61 (0) 2 9839 3999 Email: [email protected]
F4F BeNeLux Tel: +32 9 280 8372 Email: [email protected]
F4F South Africa Tel: +27 (0) 11 267 8601 Email: [email protected]
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