MultimediaMultimedia MultimediaMultimediaClassroom Classroom

Trouble ShootingTrouble Shooting

By By Erik LaRuffaErik LaRuffa

What we will cover todayWhat we will cover today

What is a multi-media ClassroomWhat is a multi-media Classroom

Who can use a multi-media classroomWho can use a multi-media classroom

What equipment is in a multi-media classroomWhat equipment is in a multi-media classroom

How to trouble shoot the equipmentHow to trouble shoot the equipment

Questions Questions

What is a multimedia classroom?What is a multimedia classroom?

The primary use of these facilities is to meet the technology needs The primary use of these facilities is to meet the technology needs of faculty, students, and special workshops in a scheduled of faculty, students, and special workshops in a scheduled instructional environment instructional environment 

A multi-media classroom is a classroom setup with a computer A multi-media classroom is a classroom setup with a computer

and projectorand projector

In multi-media classrooms faculty and students can access the In multi-media classrooms faculty and students can access the internet, DVD player and other audiovisual content to enhance internet, DVD player and other audiovisual content to enhance learning experienceslearning experiences

What Equipment can you expect What Equipment can you expect to find in a multimedia classroomto find in a multimedia classroom

At a minimal you will findAt a minimal you will find Windows XP Based PCWindows XP Based PC Internal DVD/CD playerInternal DVD/CD player Overhead LCD Display Overhead LCD Display LCD RemoteLCD Remote Wireless keyboard and mouseWireless keyboard and mouse(Keep in mind there are variations of the Multimedia classroom)(Keep in mind there are variations of the Multimedia classroom)

Trouble shooting 101Trouble shooting 101Issues with the Computer systemIssues with the Computer system

What to do if the computer is not onWhat to do if the computer is not on If the screen says "No Signal" or is blank, and you do not hear the If the screen says "No Signal" or is blank, and you do not hear the

fans whirl make sure the computer has been turned on.fans whirl make sure the computer has been turned on. To turn the computer onTo turn the computer on Check the power cord to verify it is firmly set.Check the power cord to verify it is firmly set. Verify that the Power-strip and/or UPS are on and functioning Verify that the Power-strip and/or UPS are on and functioning Verify the AC outlet is functioningVerify the AC outlet is functioning Press and hold the power button down for a few secondsPress and hold the power button down for a few seconds If unresolved, document and escalate to create a helpdesk case .If unresolved, document and escalate to create a helpdesk case .

Trouble shooting 101Trouble shooting 101Issues with the Computer systemIssues with the Computer system

What to do if the computer freezes?What to do if the computer freezes?   First, wait for several seconds. Give it time. First, wait for several seconds. Give it time.

If the computer is really frozen, press If the computer is really frozen, press CTRL-ALT-DELCTRL-ALT-DEL. This will . This will invoke the task manager which will allow you to terminate an invoke the task manager which will allow you to terminate an unresponsive program. unresponsive program.

If nothing else works, re-start the computerIf nothing else works, re-start the computer

If you can't even access the If you can't even access the Start Start button to restart the computer, button to restart the computer, hold down the power button in the front of the computer for several hold down the power button in the front of the computer for several seconds. seconds.

If unresolved , Document and escalate so a helpdesk case can be If unresolved , Document and escalate so a helpdesk case can be createdcreated

No video displayed on PC monitorNo video displayed on PC monitor Ensure that all cables and connections are firmly securedEnsure that all cables and connections are firmly secured

Verify that the AC cord to the monitor is firmly securedVerify that the AC cord to the monitor is firmly secured

Verify that the Monitor is getting power, check the UPS, power strip and Verify that the Monitor is getting power, check the UPS, power strip and AC socket AC socket

Make sure the power button has been pressedMake sure the power button has been pressed

Move the mouse around and press some keys on the keyboard, the Move the mouse around and press some keys on the keyboard, the system maybe in standby mode.system maybe in standby mode.

Reboot the systemReboot the system

Remove the VGA cable, if the monitor states no video signal it may be Remove the VGA cable, if the monitor states no video signal it may be the video card try reseating the video card on the Mainboardthe video card try reseating the video card on the Mainboard

Try a different monitor Try a different monitor

If Unresolved document and escalate so a helpdesk case can be createdIf Unresolved document and escalate so a helpdesk case can be created

Audio IssuesAudio Issues Make sure all the cables are firmly connected.Make sure all the cables are firmly connected.

Check the taskbar speaker icon and double click and ensure the Check the taskbar speaker icon and double click and ensure the volume is at an appropriate level, and the mute is unchecked. volume is at an appropriate level, and the mute is unchecked.

Double check with in the program that you are using, to verify Double check with in the program that you are using, to verify the volume is at an appropriate levelthe volume is at an appropriate level

Audio issues continuedAudio issues continued……  Sound output does not work (can't hear music or sounds).Sound output does not work (can't hear music or sounds). Double-click on the volume control (little loudspeaker icon) in the Double-click on the volume control (little loudspeaker icon) in the

lower right corner of the screen. lower right corner of the screen.

Make sure that the Mute box under Volume is Make sure that the Mute box under Volume is not not checked and checked and that the volume is turned up. that the volume is turned up.

If there are speakers attached to the computer directly, make If there are speakers attached to the computer directly, make sure they are plugged in and turned on (there will usually be a sure they are plugged in and turned on (there will usually be a small pilot light that indicates when they are turned on) and small pilot light that indicates when they are turned on) and check volume control on the speakers or headphones - make sure check volume control on the speakers or headphones - make sure it is not turned all the way down. They must be connected to the it is not turned all the way down. They must be connected to the audio audio output output socket on the back of the computer; this will be socket on the back of the computer; this will be marked with a small picture of headphone or of a speaker. marked with a small picture of headphone or of a speaker.

Verify that the speakers are Verify that the speakers are not not connected to the microphone connected to the microphone input (marked with a picture of a microphone). input (marked with a picture of a microphone).

Audio issues continuedAudio issues continued……  Sound output does not work (can't hear music or sounds).Sound output does not work (can't hear music or sounds).

Make sure the cable is firmly plugged in. Make sure the cable is firmly plugged in.

If you have been working with several audio/video-related If you have been working with several audio/video-related programs that have their own volume controls, such as Power programs that have their own volume controls, such as Power DVD, Microsoft Media player Real Audio, MusicMatch, WinAmp, DVD, Microsoft Media player Real Audio, MusicMatch, WinAmp, Quicktime, etc. Open them up and make sure that their volume Quicktime, etc. Open them up and make sure that their volume controls are turned up.controls are turned up.

If sound is not working only on one program, but other programs If sound is not working only on one program, but other programs sound OK, then the problem is the settings of that program. sound OK, then the problem is the settings of that program.

If there is a hissing sound despite your best tweaking efforts, it If there is a hissing sound despite your best tweaking efforts, it may be the amplifier may be the amplifier

If Unresolved document and escalate so a helpdesk case can be If Unresolved document and escalate so a helpdesk case can be createdcreated

Keyboard and Mouse issuesKeyboard and Mouse issuesIf Mouse does not respond to movement If Mouse does not respond to movement

Make sure the mouse is inline with the sensorMake sure the mouse is inline with the sensor

Press the button on top of the sensor, flip the mouse over press Press the button on top of the sensor, flip the mouse over press the button on the bottomthe button on the bottom

Keyboard does not respond to typingKeyboard does not respond to typing

Make sure it is inline with the sensorMake sure it is inline with the sensor

Press the button on top of the sensor, then flip over the keyboard Press the button on top of the sensor, then flip over the keyboard and hit the little button on the bottomand hit the little button on the bottom

If all else fails, the batteries maybe dead, try replacing themIf all else fails, the batteries maybe dead, try replacing them

If changing the batteries does not resolve the issue try swapping If changing the batteries does not resolve the issue try swapping out the keyboard and/or mouseout the keyboard and/or mouse

If the issue is unresolved, document and escalate to create a If the issue is unresolved, document and escalate to create a helpdesk case. helpdesk case.

Issues with the optical driveIssues with the optical drive

The drive has a disk stuck in it The drive has a disk stuck in it Each drive have a small hole in the front which will allow a Each drive have a small hole in the front which will allow a

straightened paper clip to be inserted. Doing so will open the straightened paper clip to be inserted. Doing so will open the drive manually.drive manually.

If unresolved document and escalate to create a helpdesk case. If unresolved document and escalate to create a helpdesk case.

Issues with the optical driveIssues with the optical driveThe drive does not respondThe drive does not respond If there isn’t power try restarting the computer Be sure to watch If there isn’t power try restarting the computer Be sure to watch

for any light indicators on the CD-ROM  especially as it first boots for any light indicators on the CD-ROM  especially as it first boots upup

Try removing the CD-ROM drivers from Device Manager, shut Try removing the CD-ROM drivers from Device Manager, shut down, restart, and let Windows reinstall the proper drivers for the down, restart, and let Windows reinstall the proper drivers for the CD-ROMCD-ROM

Open case to verify that the IDE and power cord are connectedOpen case to verify that the IDE and power cord are connected Try swapping the optical driveTry swapping the optical drive If unresolved, document and escalate to create a helpdesk case. If unresolved, document and escalate to create a helpdesk case.

Overhead projector issuesOverhead projector issues Check to make sure the projector is on, and depicts a green status Check to make sure the projector is on, and depicts a green status

light.light.

Verify that the projector has not been switched off with the Verify that the projector has not been switched off with the standby or blank button on the remote control keypad.standby or blank button on the remote control keypad.

Verify that none of the keys on the keypad are stuck in the down Verify that none of the keys on the keypad are stuck in the down position. position.

If you are trying to show a video source and the projector doesn't If you are trying to show a video source and the projector doesn't automatically detect a video signal press the video/source button automatically detect a video signal press the video/source button on the remote.on the remote.

Overhead projector issuesOverhead projector issuesContinuedContinued

Do a cursory examine of the cables to verify they are in placeDo a cursory examine of the cables to verify they are in place

Press the "Projector Off" button to completely shut down the Press the "Projector Off" button to completely shut down the projector. Wait until the LED on the projector have stopped projector. Wait until the LED on the projector have stopped flashing after the projector turns off before pressing the "Projector flashing after the projector turns off before pressing the "Projector On" button.On" button.

If the projector is not responsive to the remote, the remote may If the projector is not responsive to the remote, the remote may require new batteries, change the batteries.require new batteries, change the batteries.

If unresolved document and escalate so a helpdesk case can be If unresolved document and escalate so a helpdesk case can be createdcreated

Network connectivity issuesNetwork connectivity issues Check the Ethernet connection, make sure it is firmly attachedCheck the Ethernet connection, make sure it is firmly attached

Verify if there is green link lightVerify if there is green link light

If there is not a green link light try to disable and re-enable the If there is not a green link light try to disable and re-enable the local network connection local network connection

via start : control panel : network connections : right click on via start : control panel : network connections : right click on device and disable and then re-enable. device and disable and then re-enable.

Network connectivity issues Network connectivity issues continuedcontinued Acquire the logon password for SETUP from the I.T. office and Acquire the logon password for SETUP from the I.T. office and

logon to examine the IP configuration via start : run : cmd : logon to examine the IP configuration via start : run : cmd : ipconfig/allipconfig/all

Try releasing and renewing IP settings via start : run : cmd : Try releasing and renewing IP settings via start : run : cmd : ipconfig/release and then ipconfig/renewipconfig/release and then ipconfig/renew

Ping a site to verify connectivity via start : run : cmd : ping Ping a site to verify connectivity via start : run : cmd : ping 208.67.222.222 208.67.222.222

If the ping is successful it maybe a DNS issue. Ping a web address If the ping is successful it maybe a DNS issue. Ping a web address www.google.com

If Unresolved document and escalate so a helpdesk case can be If Unresolved document and escalate so a helpdesk case can be createdcreated

Contacting I.T.Contacting I.T.to escalate and create a to escalate and create a

helpdesk casehelpdesk caseOur Helpdesk Phone number is Our Helpdesk Phone number is

704-461-6247704-461-6247

Marcia : x6847Marcia : x6847helpdesk@bac.edu

http://webaccess.bac.edu/itsupportcenter/