TRAINING PRESENTATION ON

SUBMITTED BYHIMANSHU RANA113029

BRIEF HISTORY Samsung group has been founded in 1938 and firstly they

started with export of dried fish, fruits and vegetable.

In 1988, it merged with Samsung Semiconductor & Communications.

In 1980, they started to build telecommunication devices. Its early products were switchboards. The facilities were developed into the telephone and fax manufacturing systems and became the centre of Samsung's mobile phone manufacturing

In 2006,Samsung was rated 20th in the list of global brands and innovation and 2nd in the electronics industry.

PRODUCTS OF SAMSUNG

SAMSUNG INDIA

SAMSUNG India Electronics Pvt. Ltd. is a 100% owned subsidiary of SAMSUNG Electronics Co. Ltd. (SEC).

• IT Business Products• Professional Displays• Hospitality Solutions• Semi Conductor• LCD Panel• Telecommunications• Set Top Boxes• Storage• Fiber Optics.

Samsung Smart phones

Smart phones are Internet enabled phones with many functions which allowing us to perform multi-task.

Smart phones are affecting productivity, communication in the work place, social engagement, and education in a positive manner.

SMARTPHONE FUNCTIONS In addition to the basic phone capabilities, it allows us to send

and receive e-mail messages and access the Web.

They communicate wirelessly with other devices or computers.

Functions as a portable media player and include built-in cameras.

Offer a variety of application software e.g. word processing and games.

SAMSUNG CUSTOMER SERVICESAMSUNG SMARTPHONE STRATEGY that they believe in Customer Satisfaction

Samsung has its stores located & also its service center at places where it is closes to the customer reach.

PROCESS FOLLOWED IN SERVICE CENTER’S

1. TOKEN

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2. CALL REGISTRATION

Contdi…

3. CUSTOMER CONCERNED

4. REPAIR & SOFTWARE

5. REPAIR COMPLETED

PART REQUEST

PART REPLACEMENT

DEFECTIVE PART RETURN

QUALITY CHECKING