Preferred Client ProgramTraining Guide

Christy DreilingArbonne Independent ConsultantExecutive National Vice PresidentKansas, United States

Tiffany HaugrudArbonne Independent ConsultantExecutive National Vice PresidentAlberta, Canada

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Table of Contents

Enhanced Preferred Client Program Overview 3

Preferred Client Program At-a-Glance 4

Preferred Client Benefits Flyer 5

Your Earning Potential with the Preferred Client Program 6

Sharing the New Program 7

Preferred Client Follow-Up 8

The information in this brochure does not represent income projections. Typical sales results for each Arbonne Independent Consultant will vary depending on individual effort, time, skills and resources. Arbonne makes no guarantee regarding income. For more information, refer to the Arbonne SuccessPlan and the Independent Consultant Compensation Summary (ICCS) available at arbonne.com.

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With the new Preferred Client Program, you have more to offer than ever before!It’s an exciting time for Arbonne! We are launching numerous new programs to help you grow a bigger, better, stronger business!

Benefits for Preferred Clients Introducing a simplified Preferred Client program, with an easier registration process.

1. Easy Sign-Up: No Social Security number required.

2. Lower Registration Fee: The fee has been reduced to $20 and entitles Preferred Clients to 20% off Suggested Retail Price (SRP) on Arbonne® products.

3. Complimentary Product: With a cumulative $150 SRP order in their Start Month, Preferred Clients are eligible for a complimentary product from a selected list of Arbonne products.

4. Taxes Calculated on Discounted Price: Preferred Clients will be taxed on their net purchase price, meaning the price after discount, not the total SRP.

5. Ultimate Value Pack (UVP): The UVP is available for purchase for all NEW Preferred Clients in their Start Month. Select $325 worth of products for only $200. Preferred Clients are also eligible to purchase a UVP annually each time they renew with Arbonne as a Preferred Client.

6. $125 for $25 Reward: Preferred Clients are eligible for the $125 for $25 reward ($125 of product for just $25) with every $250 SRP order increment when they shop online.

Benefits for Independent ConsultantsThe enhanced PC Program makes being an Independent Consultant even better. Preferred Client volume is now included in overall PRV, just like your retail Clients’ volume, making it even easier to reach your personal sales goals! Plus, the registration fee has been reduced to $20, and the Social Security Number requirement has been removed. You can build a larger Preferred Client base quicker and easier.

With continued follow-up and exceptional customer service, your Preferred Client base will continue to expand.

1. 15% Commissions: Independent Consultants receive 15% commissions on all Preferred Client orders.

2. PRV: Independent Consultants will now have Preferred Client retail volume calculated into their PRV.

3. Ultimate Value Pack $25 Cash Bonus: Every Independent Consultant with a newly registered PC who purchases an Ultimate Value Pack in their Start Month will earn a $25 cash bonus. (Cash bonus does not apply to UVPs purchased upon renewal). EXAMPLE: 10 UVPs sold x $25 = $250

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Preferred Client Program At-a-Glance(Detailed program rules and information available at arbonne.com)

Benefits for Preferred Clients

Benefits for Independent Consultants

Reduced $20 Registration FeeReduced registration fee of $20 helps increase PC enrollment

No Social Security Number requiredEasy sign-up, with no Social Security number required helps increase PC enrollment

20% discount off SRP15% commissions on Preferred Client orders helps boost overall earnings

Complimentary product offer with cumulative 150 SRP order in Start Month

Sales of Preferred Client orders now count toward your PRV which helps to boost overall sales

Eligible for $125 SRP worth of products for $25 with cumulative $250 SRP order

Ultimate Value Pack helps increase enrollment with added value and sales for clients

Sales tax on net sales price (e.g., the PC 20% discounted price.)

Sales tax on net sales price reduces the amount your Preferred Clients spend on taxes, leaving more for commissionable products

Ultimate Value Pack: $325 worth of products for $200Earn a $25 cash bonus for every Preferred Client who purchases a Ultimate Value Pack in his/her Start Month

Low $15 annual renewal fee $15 annual renewal fee helps increase loyalty

Upon renewal, Ultimate Value Pack available for purchase, which qualifies PC for complimentary product

Ultimate Value Pack offer helps entice renewal

See the benefits flyer on next page to hand out to your current and potential Preferred Clients.

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Preferred Client

BenefitsRegistration Fee: $20Registration fee entitles Arbonne Preferred Clients to 20% off Suggested Retail Price (SRP) on all Arbonne products.

Complimentary Product Offer

Receive a complimentary product from a select group of Arbonne products with a cumulative $150 SRP or more order in your Start Month.

20% SRP Discount

Receive 20% discount on SRP on all Arbonne products for one year, and each year you renew as a Preferred Client with Arbonne.

$125 for $25

For every $250 retail volume order increment, receive $125 worth of Arbonne products for only $25. Volume orders are cumulative: For example, order $500 in retail products and receive $250 worth of Arbonne products for only $50. This offer does not apply with purchase of Ultimate Value Pack or products with reduced Retail Volume.

UVP Ultimate Value Pack (UVP) is available for purchase for all NEW Preferred Clients in your Start Month. Select $325 worth of Arbonne products for only $200.

Online Ordering Easy, convenient ordering anytime 24/7 on arbonne.com with our safe, secure shop online feature. Or call 1.800.ARBONNE and order Monday–Friday 6 a.m.–6 p.m. and Saturday from 6 a.m.–3 p.m. Pacific time.

Direct Shipping Ship your Preferred Client orders direct to your door in about 3–5 business days! Expedited shipping is also available.

Arbonne Special Delivery™

Arbonne Special Delivery is the convenient way to receive your favorite products every 30, 45, 60 or 90 days. No need to worry about ever running out. (See Arbonne Special Delivery details at arbonne.com.)

Easy Renewal plus UVP offer

Renewing as a Preferred Client is quick and easy. We notify you when your renewal is due and you simply add it to your order. Renewal is only $15 and includes an option to purchase a second UVP of $325 for $200 at time of renewal. Purchase of UVP qualifies Preferred Client for complimentary product at time of renewal.

Become an Arbonne Independent Consultant

Become an Arbonne Independent Consultant by paying the difference between your Preferred Client Fee and the Arbonne Independent Consultant Starter Kit Fee and submit a completed Arbonne Independent Consultant Application & Agreement. It’s that simple to start your own Arbonne business to earn commissions, overrides and bonuses, while enjoying 35% discounts and a retail commission on Arbonne products. (See the Arbonne SuccessPlan for detailed information.)

This flyer is also available at arbonne.com > Internet Consultants > Download Forms.

Lorena HernandezArbonne Independent ConsultantArea ManagerCalifornia, United States

Becky YoungArbonne Independent ConsultantExecutive National Vice PresidentSaskatchewan, Canada

Deanna Herrin, PAArbonne Independent ConsultantExecutive National Vice PresidentOklahoma, United States

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Earning Power With the Enhanced Preferred Client Program!The new enhanced Preferred Client program allows your Preferred Clients to easily order their favorite Arbonne® products through you or online at a significant value. With a $20 registration fee and no Social Security Number requirement, it’s never been easier to add these loyal customers to your Client base.

Let’s take a look at how the new enhanced Preferred Client program can help boost your overall sales, commissions and Retail Volume.

Sample Independent Consultant Earnings*Want to earn $500+ a month?

Do Earn

Sign up 5 new Preferred Clients who purchase the Ultimate Value Pack: 200 RV x 5 = 1,000 RV $125 cash bonus ($25 each)

Have 5 PCs each place a 300 RV order for a total of 1,500 RV $225 in commission (15%)

Generate 500 RV in retail client orders $175 in commission (35%)

Sign up 3 PCs each with 125 RV orders per month on ASD for total of 375 RV $56.25 in commission (15%)

Total monthly Retail Volume = 3,375 Total monthly earnings = $581.25

*This example does not represent income projections. Typical sales results for each Arbonne Independent Consultant will vary depending on individual effort, time, skills and resources. Arbonne makes no guarantee regarding income. For more information, refer to the Arbonne SuccessPlan and the Independent Consultant Compensation Summary (ICCS) available at arbonne.com.

Help enough people get what

they want and you have the potential to have everything

you want!

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Sharing the Enhanced Preferred Client Program! Who do I introduce to the enhanced Arbonne Preferred Client Program?Start with Clients who order the most — they are most likely to order additional items and be interested in the new enhanced Preferred Client program. Then move to people who order at least every two to three months.

What do I say?The reason I’m calling is to let you know about our new enhanced Preferred Client Program.

First, I have great news for you! Arbonne has lowered the price to become a Preferred Client to only $20. That’s right — you can become a Preferred Client and start receiving 20% off all Arbonne product orders.

Along with the 20% discount, as an Arbonne Preferred Client you are also eligible to receive $125 worth of Arbonne products for $25 with every $250 SRP product order. (Limitations apply and the UVP is excluded.)

Arbonne is offering an Ultimate Value Pack to all new Preferred Clients in their Start Month — it includes $325 worth of products for only $200.

And, I saved the best for last – when you sign up to become an Arbonne Preferred Client, you are eligible to receive a complimentary product of your choice from a selected list of products with just $150 in cumulative product purchases in your Start Month! Isn’t that great?

All of these offers combined give you a great value for only $200. That’s a savings of $175 in your Start Month. After that, you will continue receiving 20% off products, as well as Preferred Client specials and promotions.

There are so many benefits to becoming an Arbonne Preferred Client, and I would love to go over all of them with you. Do you have a minute and we can talk now? (You might want to email the Preferred Client Benefits Flyer to him/her prior to the call or during the call for easy reference.)

I have a flyer I would like to send you that provides a quick overview of the program’s features and benefits, discounts and savings.

And it’s so simple and easy to go online to purchase your products whenever you like! Of course, I’ll walk you through how to do that and I’ll always be here to help if you need me, or you can call and order through me and still get your discount.

And, all you have to do is renew with Arbonne each year for just $15 to continue getting the 20% discount.

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Preferred Client Follow-UpFollow-up for Clients and Preferred ClientsYour relationship with your Clients is the most valuable asset in your Arbonne business. Nurturing that relationship will enable you to meet, sustain and even exceed the needs of your Clients and Preferred Clients while helping you build a balanced business. The best way to keep Clients and Preferred Clients satisfied is to provide excellent customer service.

To organize your follow-up, we have outlined a system that can be duplicated, and is as simple as 2+2+2.• Call 2 days after they receive their products.

• Call 2 weeks later to see how they are enjoying the products and ask for referrals.

• Call 2 months later for reorders and make sure they know how to order online using their Arbonne ID.

Begin by gathering informationThe first time you meet a Client, start a Client profile with as much information as possible. It should include everything from contact information, skin care preferences or concerns, to even which Arbonne Essentials® Shake flavor or RE9 Advanced® day crème they like best. This information can be kept on anything from an index card; a full binder sheet; or even a contact file on your computer, tablet or smart phone.

The First CallFollow up with your Clients two days after they receive their products. Allow time for shipping: If they purchased products from you on the 1st of the month, allow seven days for shipping. Count nine days and follow up on the 10th.

Place that Client profile under the divider marked “10,” or set up an electronic reminder for the 10th of the month. On the 10th of the month, make your calls.

On that call, tell the Client you will follow up in 2 weeks to hear about their results, but if they need anything prior to that time, you are always available to answer questions.

Below is a sample script:

Hi, Janet, this is Mary calling from Arbonne. If you recall, we met last week at Sue’s Group Presentation. I was calling to make sure you received your products and to see if you had any questions regarding the products or how to use them. Feel free to give me a call if you have any questions or if there is anything you need help with. My phone number is (123) 555-1234. I will check in again with you in about two weeks if I don’t hear from you first. Thanks, and have a great day.

Now, move your Client profile card forward 14 days: If your Client profile was in the 10th slot, add 14 days, which is now into the 24th of the month. Set your reminders to call on that date.

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The Second CallDuring the second call, make sure they are doing well using their products. Let them know about any product promotions for the month or a product set to get them excited about trying new products. Offer a sample of a product they are not currently using. Refer to the Client profile for the best method of contact, as well as any specific notes such as skin type, whether they are interested in anti-aging products, or preferences.

Ask Preferred Clients if they would prefer you follow up every other month, or if they prefer you call when they are running low on products. Most will ask you to call every other month.

Let them know about the benefits of purchasing an RE9 Advanced® Set and working with an anti-aging skin care system. Clients and Preferred Clients can experience a variety of products to fit into any budget. With a 20% savings, the UVP and $125 for $25 offers available to Preferred Clients, you can offer them an even greater value for those products..

Remember to always ask for referrals as well. Your business is more likely to stay vigorous and healthy if you continually introduce it to new people.

Sample script:

Hi, Janet, this is Mary calling from Arbonne. I wanted to check in with you to see how you like using the (product name). I am so glad to hear you’re enjoying the product. Arbonne has great products and I was wondering if you would be interested in a sample of (product name). When is a good time for me to drop off this sample? (Wait for a reply.) Great, I will see you then.

Now move the information to the slot for follow-up two months after the current date.

Remember that you are working to build a relationship with your Clients and Preferred Clients; they could be your future Business Builders. Whatever method you choose to organize your contacts and follow-up, just be consistent.

The Third CallYour third call should set the stage for future re-orders. Follow up by telling them about FC5® or Arbonne Essentials® and tell them how Clients and Preferred Clients can select products that best fit their needs. Most people will enjoy a variety of product mixes at a great value to fit into any budget. Walk them through how to use their Arbonne ID and PIN. This will make ordering online easy for you and your Clients and Preferred Clients.

Sample Script

Hi, Janet, this is Mary calling from Arbonne. I can’t wait to tell you about some of the other products available to you as a Client or Preferred Client. As a Preferred Client, you are always eligible for a 20% discount, and you are eligible for $125 worth of products for $25 with a cumulative $250 SRP order. Everyone enjoys getting additional products at an incredible value, right?

or

I know that you enjoy purchasing our Arbonne Essentials 30-Day Feeling Fit Kit through Arbonne Special Delivery each month, but I thought you might also want to learn about our new Nutrition Bars. Would you like to hear more about this product now or can I send you a sample to try it?

Personalized Thank YouGratitude goes a long way in building lasting relationships with Clients and Preferred Clients, whether they buy a lipstick, an RE9 Advanced® Set or join your team. Your customers are not just finding value in products, but they also see value in you and your relationship.

When customers place an order, remember to call, visit or write them a sincere thank you letting them know how their purchase has impacted your business and supported you and your family.

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2012R02 01 ©2012 Arbonne International, LLC | All Rights Reserved. 1.800.ARBONNE | arbonne.com

Sample Thank You Note:

Follow this simple process with all of your Clients and Preferred Clients for consistent success establishing rapport, building long-term relationships, and generating repeat orders for your business.

Sample Thank You Note:

Dear Janet,

Thank you for giving me the opportunity to introduce you

to Arbonne’s pure, safe and beneficial products. I am

excited about you experiencing the Arbonne Advantage

in our products.

I am committed to providing you with great customer

service and am here to help anyway I can. I also want to

let you know your purchase made a difference in my life

and my family’s life.

Please do not hesitate to call if you have any questions.

Sincerely,

Mary Smith

123 Main Street

Your Town, Your State, Your Zip

123.555.1212

Mary