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Sales Training Guide

SELECTING A DETOXIFICATION PROGRAMGetting to know your Clients is the first step toward choosing a detoxification program that will suit them best. Ask questions to understand your Client’s lifestyle and needs.

• Do you exercise regularly?

• Do you sometimes or frequently feel the need to relax?

• Do you eat processed or fast food?

• Would you like to wash some anxiety from your life?

• Do you desire a period of peace or pampering?

• Would you like to experience maximum results from your skin care program?

An answer of yes to any of these questions is your opportunity to introduce SeaSource Detox Spa®. Tell the SeaSource Detox Spa story, and explain how it not only cleanses the body and skin of various toxins, but also prepares skin to benefit optimally from a regular skin care regimen. Next, select one or more of the following detoxification programs that fit your Client’s needs and schedule. For more detailed information on our detoxification programs, see the SeaSource Detox Spa Brochure.

SEASOURCE DETOX SPA®

Every body needs renewal. As an Arbonne Independent Consultant, you can help others achieve more radiant health and a sense of well-being with a customized, targeted approach to cleanse the body and help it perform at its best. To help you better understand the benefits of SeaSource Detox Spa and how to share the products, this guide will cover the following:

The Importance Of Detoxification . . . . . . . . . . . . . . . . . . . . . . . . . . .03

The Science Behind Seasource Detox Spa . . . . . . . . . . . . . . . . . . .04

How To Tell The Seasource Detox Spa Story . . . . . . . . . . . . . . . . . .05

Selecting A Detoxification Program . . . . . . . . . . . . . . . . . . . . . . . . .06

How To Respond To Frequently Asked Questions (FAQs) . . . . . . . . .08

Sharing Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .09

For More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

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SeaSource Detox Spa® Express This program is a great way to get started and learn about detoxification. It’s quick and easy, and can be customized for daily or weekly use.

Key Benefits

• Fast and easy daily or weekly regimen

• Simple program to get started

• Maintains detoxifying effects of more intensive programs

• Healthy, glowing, purified skin

Products

• Sea Mud Face & Body Mask

• Foaming Sea Salt Scrub

• Detoxifying Rescue Wash

• Fortifying Hair Mask

• Renewing Body Gelée

THE IMPORTANCE OF DETOXIFICATIONDetoxification is as important in today’s world as a healthy diet and exercise. It helps the body cleanse and restore itself from the variety of toxins and pollutants we come into contact with daily.

Over time, toxins can build up in our skin and bodies. This can lead to problems, including:

• Clogged pores and skin breakouts

• Premature aging

• Dull, dry skin

• Low energy and loss of vitality

When you detoxify, it helps the body function at its best. It also:

• Frees skin from a variety of environmental toxins

• Prepares skin to benefit from a consistent skin care regimen

• Helps you relax

• Helps promote more radiant, healthy-looking skin

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HOw TO RESPOND TO FAqSIf your Clients have questions regarding SeaSource Detox Spa®, refer to the list of frequently asked questions below.

q: Does SeaSource Detox Spa replace my current skin care regimen?

A: No. SeaSource Detox Spa is the perfect complement to a high quality skin care regimen. Use it in conjunction with your favorite Arbonne products — from RE9 Advanced®

to FC5® — to boost

the benefits of your skin care line, which will work better when your skin has been cleansed from various pollutants.

q: Are all of the products to be used daily, or can they be used on different days?

A: Everyone’s lifestyle is different, and approaches to detoxification are individual. The beauty of the SeaSource Detox Spa product assortment is that it lets you choose a program that will work for you in your approach to detoxification. What is fundamental to your detox approach is that you choose products from all three action areas: stimulate, strengthen and support. For more information on the programs we suggest, refer to the Selecting a Detoxification Program section of this guide and the SeaSource Detox Spa Brochure.

q: Is there a specific order in which the products should be used to achieve the best results?

A: Best results are achieved by using the products in the order outlined in the SeaSource Detox Spa Brochure, and with a commitment to make detoxification a part of your lifestyle for the health and beauty benefits it offers. What is fundamental to your detox approach is that you choose products from all three action areas: stimulate, strengthen and support.

q: will the products affect my blemishes?

A: SeaSource Detox Spa is a great supplement to the Arbonne Clear Advantage program.

THE SCIENCE BEHIND SEASOURCE DETOX SPA®

Sea-derived botanicals and patented marine technologies make SeaSource Detox Spa a unique and dynamic purification program. Eight personal care products contain a variety of ingredients that, when used together, maximize the benefits of the program. When sharing SeaSource Detox Spa with Clients and prospects, it’s important to explain the technology and ingredients that make it work.

Personal Care

Technology

Patented hydro-trap technology provides skin with a 24-hour moisture shield, to protect against environmental toxins. Atoligomer®* helps improve the skin’s surface and promote a more radiant appearance with nine restorative mineral and trace elements, including magnesium, potassium, zinc, calcium and copper.

Sea Botanicals

Bladderwrack extract: Soothes

Butcher’s broom: Conditioner

Crithmum maritimum (sea plant) extract: Hydrating antioxidant and humectant

Laminaria digitata: Hydrating antioxidant

Plankton extract: Moisturizer, hydrating antioxidant

Sea algae: Exfoliant, hydrates

Sea fennel: Moisturizer

Sea kelp: Hydrating antioxidant, emollient, hydrates

Spirulina (micro-algae): Contains nourishing minerals

*Atoligomer is a registered trademark of CODIF Reserche & Nature, St. Malo, France.

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SHARING TIPSAs you introduce SeaSource Detox Spa® to prospects and Clients, be sure to implement the following helpful sharing tips:

Use the products yourself.

• Use the products and experience the results for yourself, so that you can share with others. Learn how the products feel and smell, how they should be used and what you like about them.

• Experiencing the products for yourself will increase your comfort level so that you can speak naturally about them.

Tell stories and share testimonials.

• Connect with others by sharing who you are and relating your personal experience with the products.

• Share the excitement and enthusiasm others have for the products. Invite your hostess or friends to share the results they have experienced with SeaSource Detox Spa.

Don’t sell. Inform.

• Detail how the products are different by touching on the points in The Science Behind SeaSource Detox Spa section of this guide.

• Cover the emotional benefits of the product: An improvement in the appearance of the skin, relaxation and body function.

Offer a solution.

• What’s the problem? The body can become overwhelmed by environmental toxins, causing it to function less effectively. What’s the solution? SeaSource Detox Spa, a personal

care purification program that helps promote a more radiant, healthy-looking appearance, helps the body relax, and helps the skin and body perform optimally.

Create opportunities.

• Give your prospect the opportunity to try the product by offering a sample or extending an invitation to an Arbonne Presentation.

• Create an opportunity for your prospect to purchase the product with a follow-up call/visit.

• Share samples. This gives Clients an opportunity to see the results for themselves and fall in love with the product.

• Attach a product ad. Including an ad with each order or sample will give Clients the opportunity to learn more about the benefits and results of the product they’re using.

Close the sale by letting prospects sample the product.

• Mark a set of products “Tester” and take them to Presentations for Clients to try right away. This will assure them of the products’ quality and effectiveness. At the end of the Presentation, ask prospects to place product orders.

• Send samples home with your contact information. This gives Clients a chance to use the products and experience the results for themselves. Be sure to call three days later to find out if they’re enjoying the products, and if they’d like to place a product order.

• Always give Clients something new to try. This gives you a reason to follow up and keep in touch.

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HOw TO TELL THE SEASOURCE DETOX SPA® STORYEveryone loves a good story. Appeal to new and existing Clients by sharing the sample SeaSource Detox Spa story below. Whether you use the sample story or create your own, be sure to keep it short, candid and interesting. Excitement sells!

“I want my body to work the best it possibly can, and the same goes for my skin care. That’s why I use SeaSource Detox Spa! Have you heard of it? It’s a personal care purification program that has been designed with products to stimulate, strengthen and support, taking you on each step of the journey toward total body cleansing and relaxation. Detoxification is a process, but it’s easy to begin with one product from each of the three categories. Each action builds on the next, leading you to total renewal. Detoxification helps get your body up and running more efficiently, and it prepares your skin to take in all of the benefits of your skin care program. Let’s face it — if you’re not detoxifying, then you’re not getting the full benefit of your skin care products! SeaSource Detox Spa is the perfect solution for detoxification. If you’re interested, I happen to sell these products for Arbonne, one of the only skin care companies with products like these. Have you heard of them?”

Pathway to Improved Skin and Body Functioning

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If you don’t close the sale right away, continue to follow up. Call one week after delivering a sample to:

• Find out if they are using the products.

• Make sure their skin is adjusting well and they are satisfied, or switch to a different skin care line if necessary.

• Answer any questions they may have.

• Find out if they would like to place an order.

• Suggest Arbonne Special Delivery™ (ASD).

• Schedule a Presentation if possible.

• Share the Arbonne opportunity.

Call 2–3 weeks after delivering a sample to:

• Make sure the skin is adjusting well.

• Ask for referrals and schedule Group and/or One-on-One Presentations.

• Continue to share the Arbonne opportunity.(Exception: If there were any problems discussed in the first call, then make adjustments and follow up again within a few days.)

Contact your Client once a month thereafter to:

• Remind them to place orders and/or sign up for Arbonne Special Delivery.

• Suggest new products for them to try.

• Inform them of any special sales or promotions.

• Continue to share the Arbonne opportunity.

Implement the following forms of monthly contact:

• Phone calls and emails

Invitations to events

• One-on-One Presentations and Group Presentations

• Holiday, birthday and anniversary cards

Note: Be sure to follow up twice in the first 30 days, so that if products need to be returned or exchanged, you have time to get it done within 45 days.

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StimulateFoaming Sea Salt Scrub5-in-1 Essential Massage OilDetoxifying Rescue WashSea Mud Face & Body Mask

StrengthenFortifying Hair MaskPurifying Sea SoakRe-Mineralizing Body Lotion 24H

SupportRenewing Body Gelée

FOR MORE INFORMATION ON SEASOURCE DETOX SPA® AND HOw TO SELL THE PRODUCT:

• Click to arbonne.com.

• Visit arbonne.com > Internet Consultants > Product Knowledge.

• Tune in to the SeaSource Detox Spa Arbonne Learn & Burn™ training.

• Attend company-sponsored events.

• Attend local meetings and trainings.

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