Hany Banoub9 October 2014

TRAINING: WHY IT MUST A KEY SUCCESS FACTOR?IS

OVERVIEW

45 min

Q&A at end

And then with Training Team

OBJECTIVE

Why Training MUST be seen as a KEY SUCCESS FACTOR in the implementation of any Agresso solution?

Agresso implementations can only FULLY SUCCEED if TRAINING is given equal consideration during project Planning and Maintenance

Failure often leads to poor END USER acceptance of systems change & ultimately threatens the ROI

I’M GOING TO TELL YOU ABOUT 3 THINGS TODAY

Pain

Solutions

How we can help

ERP IMPLEMENTATION

Challenging; Many FAIL

Common reason of failure: Lack of Training

Training: OVERLOOKED

Millions spent on Software

Potentially wasted?

By not investing in People...who implement & use ERP!

13 COMMON ERP MISTAKES..

Poor Planning

Underestimate time & RESOURCES

And?

Not investing in TRAINING!

MORE EVIDENCE: TRAINING IS CRITICAL TO SUCCESS!

6 Keys to Effective ERP Training

Training = Vital to Success of ERP!

No ERP can succeed w/o Employee Training

ERP Imp = Significant CHANGE to way Employees work!

Training is FUNDEMENTAL *part* of ERP Imp

6 Keys to managing change = heavy emphasis on Training!

EVEN MORE EVIDENCE!

Why ERP Training is *MORE* important issue

During validation & Business Case of ERP

Companies establish BUSINESS GOALS:

+ Productivity, + Output

From their *employees*

Training Plan for employees = meet Business Goals

All employees = Upskilled to right level of Training

Per ROLE in ERP:

PT, MGT, Sys & Tech Teams, and…End Users!

TRAINING IS CRITICAL

“If you don't make training & frequent communication with users a top priority.

You will end up owning a very expensive version of Excel.”

WHAT IS SOLUTION?

Time & £

to Imp ERP

Time & £Employees >

Masters!

Invest in YOUR People = NOT just Software

YOUR people meet YOUR Business Goals!

TRAINING IS NOT AN EXPENSE

Don’t view Training as an Expense!

CRITICAL part

of ERP

Not only Initially…

During *ENTIRE* Lifecycle

Refresher

Training

Evaluate People Strengths, Weakness

& HOW to SOLVE

Budget & Plan

as *PART of ENTIRE* investment!

WHAT IS TRAINING?

Training covers 3 key points

Involving Teaching Motivating

Connects Empowers Inspires

INVOLVING

Who?

Everyone!

• Stakeholders

• Senior Management

• Project Team

• End Users

GROUPS

On Track?

Key Deliverables?

How we manage/enable

deadlines = met?

OUR teams able to complete

tasks?

How we

Ensure/support?

Stakeholders

PROJECT TEAM

As undergo Training

Understand how to Imp THEIR business in Agresso

Involved = Seeing and Doing!

All Hands On

EXAMPLES

How to imp W/F

Business Process

OPTIONS

How Agresso

BESPOKED

to fit Business Req

How Account Rules

Determine Data Entry

Immediate REPORTING benefits

= realised!

Actually SEE how Imp will improve BusinessBecome EMPOWERED in Training by doing!

Agresso Workflow

Agresso Financials

CONFUCIUS

I hear & I forget

I see & I remember

I do & I understand

WHAT ELSE HAPPENS IN TRAINING?

Connected =

Colleagues &

UNIT4

PT Skills closer

UNIT4 ConsultantsSPEAK same language = CONNECT

By Empowering & Connecting

Training = Inspires & Motivates

PT to BUILD their BUSINESS in Agresso!

IN ADDITION...

To Connecting, Empowering, Inspiring

Confidence breeds

achievements

Achievements Implement ERP!

Training builds CONFIDENCE!

BUT THAT’S *NOT* ALL TRAINING DOES

Training = Nature Awareness of PT roles & responsibilities

Training = Encourages & Demands Pro-active

Achieving Milestones = SDD, IST, UAT, GO-LIVE

People learn: Not to wait, Chase up, Anticipate events & PREPARE

Obstacles = identified early; NO Surprises

Training inspires PLANNING & ACTION!

SENIOR MANAGEMENT & STAKEHOLDERS

Awareness

Proactive

Obstacles

Preparation

Fed back from TRAINING

PROMPT SM & ST = ACTION

Further Support?

Planning?

Resourcing?

Business Ack =

Project as Planned

Training =

Connected

Empowered

Inspired

TRAINING IS THE GLUE

Binds People to Common Goal:

Successful Imp of THEIR ERP system!

Training is Heart of entire Project!

WHAT ABOUT ?

Not involved YET

Learn that ERP = On track?

Feel Positive Environment Feel SIMILARLY

Awareness & Demo Sessions

‘ADEM’TRAINING LITE

TRAINING LITE = ADEM

Awareness & Demo

ADEM

Keep EUs Updated Selling benefits

Ex: Replace Paper Proc with ERP Automation

ALL based on THEIR business

ADDRESS CHANGE!

If Business = Restructure / Reorganise

AND change their Business Processes

EUs feel HEARD & INVOLVED

Aware/Ready for CHANGE

WHAT ABOUT END USER TRAINING?

Majority of your Employees!

Fundamental = Trained to DO THEIR JOB in Agresso

Confidence = In THEIR system

Experience THEIR Role & how connected to Business & People

Actually see changes & benefits & what it means TO THEM

Bespoke EU Training – Prior Go-live…When build is Complete

Change / Exp / New Responsibilities Management

SUPER END USERS

Must have hands-on Training

Champion ERP! ALL EUT Inc = Sandpit

Remember EU Training = User

EXPERIENCE in THEIR system!

END USER EXPERIENCE

When EUs have good experience

Become natural PR

Genuinely excited by THEIR new Agresso system

ONE MORE THING...

YOUR End Users are the of YOUR company

Should NOT be budgeted out / ignored in any truly

successful implementation!

WHAT CAN UNIT4 TRAINING DO FOR YOU?

Quality Training

WHAT CAN UNIT4 TRAINING DO FOR YOU?

Training Feedback from YOUR workforce

FROM: PT, ADEM, EU, SEUs

EU TNA &Training Plans

Based on YOUR BUSINESS

NOT = How Agresso

MY JOB in Agresso

BLENDED TRAINING

Hands On F2F Train The Trainer ADEMs

Manuals / Reference

GuidesElearning

100% Bespoke on YOUR Agresso Build

& Business

OUR SIGNIFICANT EXPERIENCE HELPS YOU

Prep, Prep, Prep for your People

Remember: Failing to Plan, is Planning to Fail

YOUR PEOPLE COULD EASILY SAY THIS:

• "(the training provided a) greater understanding of how the business works"

• “Training was centred around our processes and Trainer demonstrated such

knowledge that one delegate thought Trainer was one of our employees”

• "Brilliant training and an exciting new system!"

• "Trainer was well informed - we asked many questions"

• Trainer’s enthusiasm for the system is contagious and encouraged everyone to join

in the training and asking questions

• Trainer made a dry topic interesting and relevant.

• Excellent - small class size helped in giving time for discussion and critical

appraisal of processes and methods

• Trainer ability to translate our business processes and application configuration

into the courses delivered was extremely first-rate

QUESTIONS

Discussions welcome