trainers matter: making the case for vilt

© 2013 NetSpeed Learning Solutions. All rights reserved. 1

Trainers Matter:Making the Case for VILT


Webinar Objectives

• Redefine the role of a trainer/facilitator • Apply The New Blend model when you

design or deliver an effective blended learning experience

• Incorporate discovery learning principles in your virtual classroom


Why VILT?

What is driving your organization’s move to VILT?

Tighter budgetsDemand for higher productivityTechnology advancesGreater effectivenessGenerational changesAbility to deliver to remote locations


Question

What question have you brought to this session?

5© 2013 NetSpeed Learning Solutions. All rights reserved.

Jack Welch

“An organization’s ability to learn and translate that learning into action is the ultimate competitive advantage.”


Nearly 75% of the US workforce will be made up of mobile workers by the end of 2013.

Driving Forces

Source: IDC


80% of companies who have tried VILT now use it as their dominant mode.

The Virtual Future

60% of training is still delivered in the traditional ILT format.

Source: Training Magazine


Effective?

In a recent survey, only 20% of 114 respondents considered their companies to be very effective at using VILT.

Source: General Physics Corporation


Cost of Failure Poll

What percentage of training fails?10 – 35%36 – 54%55 – 74%75 – 90%


Failure Rate

• 31% (Knowledge Pool reported in the UK Guardian)

• 90% (Robert Brinkerhoff’s research)


Dollars Wasted

• 31% - 90% of the $55.8 billion spent on training in 2012

• $17.30 - $50.2 billion per year wasted.


Define Success

Think of the most successful training you’ve experienced.

What made it so successful?


Common Delivery Options

ILT•Familiar•Collaborative

VILT•Convenient•Cost-effective

eLearning•Cost-effective•Consistent


Match the MethodILT

•Familiar•Collaborative

VILT•Convenient•Cost-effective

eLearning•Cost-effective•Consistent

What types of training are best delivered by each training method?


Jack Phillips, PhD

“Our studies have shown that participants in e-learning programs are less likely to follow through than in an instructor-led program.”


Jennifer Hoffman

“The completion rate for self-paced training is quite poor – most people are not self-directed enough to actually complete their training….”


The New Blend


The New Blend

E-learningVirtual instructor-ledWebinars

PodcastingVideoWikis or KnolsBlogs and Forums

Instructor-led classroomPublic speakersIndustry conferences

Brown-bag lunch seminarsBook groupsMentoringConsulting a colleague


Delivery Method Comparison

Instructor Led

Virtual Instructor Led

ELearning

1. Affordable x x

2. Increased performance x x

3. Customizable x x

4. Reduce travel costs x x

5. Increased productivity x x

6. Greater convenience x x

7. Reduced training time x x

8. Less cognitive overload x x

9. Increased collaboration x x

10. Shorter segments x x


Requires New Skills


Deadly Mistakes

What deadly mistakes have you experienced in webinars (web workshops)?


Deadly Mistake #1

Failing to capitalize on the visual medium


Mistake #1: Visual

“The facilitator would display a slide with about 4 - 5 points. Then she would talk about the points for what seemed like several minutes without necessarily referring tothem specifically or using a pointer.”

Lynn, quoted in Great Webinars (2012)


Deadly Mistake #2

Not engaging learners in the discussion


Mistake #2: No Engagement

“I think this is why people end up multitasking….If she would only engage me and make it hard for me NOT to participate. I’ve got one ear open for something that catches my attention, but meanwhile, I have seen how this works, and it doesn’t require me to be fully present.”

Michelle, quoted in Great Webinars (2012)


Deadly Mistake #3

Lecturing until…


Mistake #3: Lecturing

“If you take an already bad training presentation, poor content and organization, throw in terrible and boring slides, add a weak, talking-head facilitator, what would you get? Answer – the one-hour webinar I just watched.”

Jackie, quoted in Great Webinars (2012)


New Design and Delivery Skills

• Develop technical skills• Increase facilitated learning and

discussion• Create a virtual “classroom”• Use interaction tools often• Be comfortable on camera• Read the pulse of the class• Handle technology issues calmly


Factors

What factors are critical to success in this modality?

Skilled instructorsInteractive course designBlended (asynchronous and synchronous)Shorter segments (60 to 90 minutes)Training as a system, not a one-time eventHaving learners on cameraHaving the instructor on cameraUsing a host/producerGreat interaction tools


Discovery Learning

What is discovery learning?


Discovery Learning

A method of inquiry-based instruction in which learners discover facts, relationships and solutions.


Discovery Learning

Is it possible to create a discovery learning experience in the virtual classroom?


Types of Discovery Learning

Guided discovery (inquiry-based)Observation and reflectionProblem solvingSimulation-basedCase studies


Discovery Process

1. Prepare the learner with information2. Ask questions to encourage reflection3. Provide examples and models4. Demonstrate, if applicable


Discovery Process

5. Offer a case or identify a problem6. Allow peers to collaborate and problem solve7. Debrief to elicit connections and relationships8. Plan for application


Your Virtual Tool Kit

ChatPollingAnnotation ToolsEmoticons/Status IconsVideo/AudioStreaming Video


Virtual Tools Chat

What ideas do you have for using one of these tools to increase discovery learning in the virtual classroom?


Jack Phillips, PhD

“In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.”


Key Roles

Learner•Prepare•Practice•Apply/Transfer Learning

Manager•Set Goals•Support•Expect Learning Transfer

Trainer •Facilitate•Engage•Focus on Application

Performance Improvement


Final Thought

Virtual instructor-led training combines the convenience and cost savings of e-learning with the significant strengths of an instructor-led learning experience.


Insights

What have you learned today that will help you make the case for virtual training?


Dowload the ebook

From Chalkboard to Keyboardhttp://netspeedlearning.com/contact/?p=ebook&r=virtual-classroom&click=20130607_eb_vc_vilt

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trainers matter: making the case for vilt

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