Total cost of running a major airport curb

management system.

Schematic of Five Terminals

The Central Queue located on 1.25 acres consists of approximately 1,200 square feet for ground transportation offices which include, dispatching, permitting and inspecting opened in October 2000 with 350 staging spaces. A drivers’ lounge building that is approximately 1,200 square feet of air conditioned space with a men and women restrooms with showers and has a cover veranda of over 750 square feet. Additionally we have an over flow lot with 100 spaces.

The terminal curbside spaces consist of 194 staging spaces. Each of the ten designated terminal areas have staging podiums that are equipped with computers, communications and refrigerators. Additionally each terminal has approximately 400 square feet of office space for curbside staff.

Airport curb management systemThe Buildings

Central Queue

Entrance

Exit

Dispatch Window

Central Queue Drivers Lounge

Over Flow Lot at Taxi Queue

Taxi Podium at Terminals

• 1,861,405 annual curbside vehicles activities• 17,500 acres – bigger than the island of

Manhattan • 1,925 taxicab fleet vehicles (17 Companies)• 203 shared ride vehicles (3 Companies)• 1,073 limousine vehicles (170 Companies)• 276 courtesy vehicles• 1,314 Permitted Drivers

Managing the Ground Transportation System

Managing the Ground Transportation System

• Access roads, queue, additional staging area, curb space, signage

• Computers/updated software

• Building daily maintenance*

• Capital expenditures

• Monitoring cameras

• Communications

*Drivers’ lounge janitorial and satellite television fees are paid annually by the company’s licensed to do business at the airport.

Staff a 24/7 dispatching and curbside operations

Have Ten (10) taxicab stands manned

Some from 5:30 a.m. to Midnight

Consists of minimum staffing of 21 on days and 21 on evenings

One to two employees on overnight shift

Airport curb management systemDaily Staffing

Consists of :

1 Senior Ground Transportation Manager 1 Ground Transportation Regulations

Manager 1 Ground Transportation Operations

Manager 5 Ground Transportation Administrative

Specialist 1 Ground Transportation/Parking

Regulation Supervisor 4 Ground Transportation Lead Dispatchers 7 Ground Transportation Dispatcher 1 Ground Transportation Inspector

Supervisor 1 Ground Transportation Inspector 8 Temporary Inspectors

Managing the Regulations/Operations Cost

Managing the Regulations/Operations Cost

• Dispatch Operations $ 918,228

• Salaries 573,459

• Benefits 284,364

• Contracts 45,560

• Maintenance and Supplies 12,190

• General Admin 2,655

• Parking Citations $ 128,710

• Salaries 74,616

• Benefits 16,294

• Contracts 37,800

Managing the Regulations/Operations Cost

• Ground Transportation Regulations$ 840,477

• Salaries 466,727

• Benefits 207,116

• Maintenance and Supplies 12,200

• Contract Services 152,370

• General, Admin 2,064

Consists of :

1 Landside Manager 16 Ground Transportation Shift

Supervisors 18 Ground Transportation Agents 40 Ground Transportation Guest

Assistants 10 Ground Transportation Guest

Assistants Part time 1 Ground Transportation Trainer 1 Ground Transportation

Administrative Assistant

Managing the Customer Service Curbside Cost

•Curbside Operating Expenses$4,769,594

•Salaries 3,054,296

•Benefits 1,629,148

•Maintenance and Supplies 65,450

•Staff Training & Meetings 20,700

•Total Expenses $6,657,009

Managing the Customer Service Curbside Cost

Taxicab $2,547,000 Shared Ride -Shuttle $ 510,000 Limousine $1,601,000 Courtesy Vehicle $ 610,000 Bus $ 79,000 Late payment fees $ 2,000 Ground Transportation $ 8,000 Dispatch $ 63,000 Parking Citations $ 426,000 Projected Revenue $5,846,000

Ground Transportation Revenue

Unrecovered Cost for Managing Ground Transportation

Communications/ITS: Telephone lines, cell phone lines, Radios, Computers

Two Vice Presidents, Assist Vice President, 5 Terminal Managers, 3 Assistant Terminal Managers salary

Administrative Assistants for VP and AVP salary Print cost for monthly Guides (Getting Around Town) Direction signs inside/outside terminals Cost of constructions for Buildings and Office Space