Top 5 mistakes in managing business mobility

Indosat Smart ICT conference / Oct 2014

S. Gerashchenko

What is the difference between … ?

Smart Man Wise Man

Smart man learns from his mistakes.

Wise man learns from

the mistakes of smart man

Mistake #1

Give cash to employees as mobile allowance

Give cash to employees

as mobile allowance

Employees will use it as they wish

Critical calls might not be made as balance is low

It will NOT drive any improvement

of productivity

Mistake #1

Give cash to employees as mobile allowance

Give cash to employees

as mobile allowance

Employees will use it as they wish

Critical calls might not be made as balance is low

It will NOT drive any improvement

of productivity NO CASH

ALLOWANCE

provide them with a company paid line

SOLUTION:

Mistake #2

Use prepaid or consumer offers

Use prepaid or consumer offers

Top-up to multiple users is a nightmare

Spend for Business matter?

Girl friend

Family Friends

NO BILL IN PREPAID

Total quota offered includes midnight bonuses NO BUSINESS TALKS

AT MIDNIGHT

Use postpaid

Top-up

End-user can change credit limit any time. NO CONTROL

FOR BUSINESS OWNER

Mistake #2

Use prepaid or consumer offers

Use prepaid or consumer offers

Top-up to multiple users is a nightmare

Spend for Business matter?

Girl friend

Family Friends

NO BILL IN PREPAID

Total quota offered includes midnight bonuses NO BUSINESS TALKS

AT MIDNIGHT

Use postpaid

Top-up

End-user can change credit limit any time. NO CONTROL

FOR BUSINESS OWNER

SOLUTION:

Provide your employees with Business offers

1. free calls between employees, 2. single bill across all fleet 3. credit limit managed by the company PIC

for the whole fleet 4. dedicated business-class customer care

Mistake #3

Let your employees use their own SIMcard

Let your employees use their own sim

card

If sales people leave, They will take away all customer

calls and inquires afterwards

Inefficiency of mixed fleet and

off-net charges

Mistake #3

Let your employees use their own SIMcard

Let your employees use their own sim

card

If sales people leave, They will take away all customer

calls and inquires afterwards

Inefficiency of mixed fleet and

off-net charges

SOLUTION:

Provide your employees with Business offers

1. Free calls between employees ON SINGLE NETWORK

2. Business owns the number and can assign to new sales person, in case of rotation

Mistake #4

Only see mobile allowance as a cash benefit for employee, not as a tool

Losing the opportunity to mobilize your sales force or field force

Employees coming back to the office to complete data entry , reporting.

mobile allowance as a cash benefit for

employee, not as a tool

Grey time (Time in the traffic) NOT USED

Mistake #4

Only see as mobile allowance as a cash benefit for employee, not as a tool

Losing the opportunity to mobilize your sales force or field force

Employees coming back to the office to complete data entry , reporting.

mobile allowance as a cash benefit for

employee, not as a tool

Grey time (Time in the traffic) NOT USED

SOLUTION:

Chose a trusted partner who understand the employee mobility and your business

End to end solution with smart device or a tablet

Appropriate data plan and application talking to your internal systems via VPN

Mistake #5

Do not have BYOD policy

Company do not have a BYOD policy

If mobile device gets lost, a lot of company confidential information can get compromised.

Mistake #5

Do not have BYOD policy

Company do not have a BYOD policy

If mobile device gets lost, a lot of company confidential information can get compromised.

SOLUTION:

Device Management Solutions from Trusted Partner

Appropriate policy settings from trusted partner

The features usually: • cover password locking, • remote wipe, • application distribution, • remote diagnostics.

Conclusion: you can’t go half way, either embrace the business mobility in full with all benefits or ban mobile phone altogether

Mistakes Solutions

Give cash to employees in

form of mobile allowance

Do not give them allowance, buy them a company paid

line

Use prepaid solution or

consumer offers

Business offers come with

- free calls between employees,

- single bill across all fleet

- credit limit managed by the company for the whole

fleet

- Business owns the number and can assign to new sales

person, in case of rotation

Let them (esp. sales

people) use their own

number and sim card

Only see as a cash benefit

for employee, not as a tool

Mobilise your field force by delivering end to end

solutions

Do not have a BYOD policy Implement Device management solutions for policy

setting for password locking, remote wipe, application

distribution