tms – specialties div.tmsco.com/forms.pdfi acknowledge the receipt of quality management system...

TMS – Specialties Div.

Nov. 2006 Rev. B Approved by:(J.W.) CONTROLLED Form 4.2A-1

DOCUMENT MASTER LIST

Distribution List

Record Number

Description

Rev.

Date MR OM/GM

Sales

DS/PR

/FO

Eng. Maint S&R

I

(This form list identifies departments and where procedures, forms and documents are used) MR - Management Representative OM – Office Manager GM – General Manager PR – Plant Manager Sales – Sales Department DS - Dept Supervisor FO – Front Office Eng. – Engineering MT - Maintenance S/R – Shipping and Receiving I - Inspection

(*) – Computerized, Internet / web available




Distribution List

Document Number

Form Description

Rev.

Date MR OM/GM

Sales

DS/PR

/FO

Eng. Maint S&R

I

Quality Record

Retention Time

(This form list identifies departments and where procedures, forms and documents are used)

MR - Management Representative OM – Office Manager GM – General Manager PR – Plant Manager Sales – Sales Department DS - Dept Supervisor FO – Front Office Eng. – Engineering MT - Maintenance S/R – Shipping and Receiving I – Inspection (*) – Computerized, Internet / web available




Distribution List

Document Number

Description

Rev.

Date MR OM/GM

Sales

DS/PR

/FO

Eng. Maint S&R

I

Quality Record

Retention Time

(This form list identifies departments and where procedures, forms and documents are used)

MR - Management Representative OM – Office Manager GM – General Manager PR – Plant Manager Sales – Sales Department DS - Dept Supervisor FO – Front Office Eng. – Engineering MT - Maintenance S/R – Shipping and Receiving I – Inspection (*) – Computerized, Internet / web available


July 2002 Rev. A Approved by:( KLG) CONTROLLED Form 4.2A-2

Document Issue/Update Instructions

To: Document Description: Document No: Rev: Date: PLEASE RECEIVE THE ABOVE NEW/AMENDED DOCUMENT AND CARRY OUT THE FOLLOWING ACTIONS: Please ensure that all obsolete documents are removed from all locations and returned to the Management Representative. The Minimum Retention Time of the Document is listed on the Document Master List. Management Representative: Date:


July 2002 Rev. A Approved by:(KLG) CONTROLLED Form4.2A-3

Document Change Request Form

Document Number: Document Description:

Document Rev.:

Reason for Change:

Change Requested: Signature:

Date:

Change Authorized/Change Rejected Signature:

Date:

Reviewed by: Signature:

Date:


Dec. 2007 Rev. C Approved by:(JW) CONTROLLED Form 4.2A-4

TECHNICAL LIBRARY LIST

Distribution List

Description

Rev

Date MR

OM/GM Sales

DS/PM/FO

Eng Maint S&R

Reviewed By

And Date

MR - Management Representative OM – Office Manager GM – General Manager PM – Plant Manager Sales – Sales Department DS - Dept Supervisor FO – Front Office Eng. – Engineering MT - Maintenance S/R – Shipping and Receiving


December, 2002 Rev. A Approved by:(SEY) CONTROLLED Form 5.6-1

Management Review /Agenda / Minutes

Report Date: _____/_____/_____ Covering Period _____/____/____ to _____/_____/____ Report No: ______

Attendance List: ______________________________ ____________________________________ ______________________________ ____________________________________ Agenda/Minutes:

1. Action Status from last meeting – 2. Internal Quality Audits – 3. Customer Feedback / Satisfaction / Contract Requirements / Complaints -

4. Vendor Performance Report and On Time Delivery Performance Report - 5. Training - 6. QMS Quality Management System Status Report – 7. Measuring and Test Equipment Calibration Status – 8. Necessary Action Items to Meet Quality Policy and Quality Objectives – 9. Others –

Action Authorized by: ___________________________________ Date _____/____/_____


July 2002 Rev.A Approved by: (DS) CONTROLLED Form 6.2-1

Employee - Master Training Record

Name: ________________________________________________

Training Description

Date

Trainer

Comments

Employee Training Status

Quality System Training

Computer Training (Epicor/Vista)/E2

TMS – SPECIALTIES

December, 2008 Rev. A Approved by: ( J.W. ) CONTROLLED Form 6.2-1A

Training Attendee List Course Description: _____________________________________ Instructor: _____________________________________ Date: _____________ Duration: _______________

Employee Name (print)

Employee Signature

Comments

TMS – SPECIALTIES

December, 2008 Rev. A Approved by: ( J.W. ) CONTROLLED Form 6.2-1A


July, 2002 Rev. A Approved by: (DS) CONTROLLED Form 6.2-2

(QMS) Quality Management System Training

Quality Policy

“ To Deliver Products and Services that Meet our

Customers Requirements”

Objective to meet the Quality Policy

“Zero Customer Complaints”

TMS – Specialties Manufacturing achieves the Quality Policy through continual improvement of its products, processes, and the Quality Management System.

I acknowledge the receipt of Quality Management System training and agree to take necessary actions to achieve the Quality Policy of TMS – Specialties Manufacturing, Inc .

Signature: __________________________________ Date ________________


July, 2002 Rev. A Approved by: (DS) CONTROLLED Form 6.2-2

(QMS) Quality Management System Training

Quality Policy

“ To Deliver Products and Services that Meet our

Customers Requirements”

Objective to meet the Quality Policy

“Zero Customer Complaints”

ISO 9001: 2008 Training Summary

The Quality System is defined in four levels of controlled documents

Quality Manual – 8 Management Principles System Procedures Work Instructions (SOP’s) Forms & Tags

Quality Policy

To Deliver Products and Services that Meet our Customers’ Requirements

Quality Objective

Zero Customer Complaints

Emphasis is on Customer Focus and Improving Processes

1. Where are the System Procedures kept?________________________ 2. Where are your Work Instructions and Forms kept?_______________ 3. Who is the Management Representative for our company?_________ 4. What is our Quality

Policy?__________________________________________________ 5. What is our Quality

Objective?_______________________________________________ 6. Who is the person that I report problems with materials, products,

machines, processes, and the Quality System itself to?_____________ 7. Who is the next person that uses the output of your work

process?_________________________________________________

Your responsibility is to do your job Right The First Time!

June 2009 Rev. B Approved by (JT) form 6.2-3

TMS/SPECIALTIES SOP Sign off Sheet

I have read and understood the Training Material listed. Employee Name ______________________ Employee Number. _________

SOP NO.

Rev. Issue date

Description Sign Date

Initial Trainer

July 2002 Rev. A Approved by: (JW) CONTROLLED Form 6.2-4

SPECIALTIES MANUFACTURING

TRAINING CERTIFICATES (NEW HIRE/JOB TRANSFER)

EMPLOYEE:__________________________________

DEPARTMENT:________________________________

DATE OF CERTIFICATE OF SUPERVISOR/TRAINING: TRAINING (AS REQUIRED FOR JOB) TRAINER (INITIALS)

___/___/___ BLOODBORNE PATHOGENS PROGRAM __________________

___/___/___ EMERGENCY ACTION PLAN PROGRAM __________________

___/___/___ FIRE PREVENTION PROGRAM __________________

___/___/___ FLAMMABLE/COMBUSTIBLE PROGRAM __________________

___/___/___ HAZARD COMMUNICATION PROGRAM __________________

___/___/___ PPE PROGRAM __________________

___/___/___ RESPIRATOR PROGRAM __________________

___/___/___ SLINGS AND LIFTING DEVICES PROGRAM __________________

___/___/___ WELDING AND CUTTING PROGRAM __________________

___/___/___ FALL PROTECTION PROGAM __________________

___/___/___ LOCKOUT/TAGOUT PROGRAM __________________

___/___/___ EMPLOYEE SAFETY HANDBOOK __________________

___/___/___ FORKLIFT TRAINING __________________

June, 2009 Rev. A Approved by: (JT) Controlled Form 6.2-5


April 2009 Rev. A Approved by:( JT) CONTROLLED Form 6.2-8

Employee Safety Handbook Employee Acknowledgement Form Talladega Machine & Supply Co., Inc. is firmly committed to your safety. We will do everything possible to prevent workplace accidents and are committed to providing a safe working environment for you and all employees. We value you not only as an employee but also as a human being critical to the success of your family, the local community, and Talladega Machine & Supply Co., Inc. You are encouraged to report any unsafe work practices or safety hazards encountered on the job. All accidents/incidents (no matter how slight) are to be immediately reported to the supervisor on duty. A key factor in implementing this policy will be the strict compliance to all applicable federal, state, local, and Talladega Machine & Supply Co., Inc. policies and procedures. Failure to comply with these policies may result in disciplinary actions. Respecting this, Talladega Machine & Supply Co., Inc. will make every reasonable effort to provide a safe and healthful workplace that is free from any recognized or known potential hazards. Additionally, Talladega Machine & Supply Co., Inc. subscribes to these principles: 1. All accidents are preventable through implementation of effective Safety and Health Control policies and

programs.

2. Safety and Health controls are a major part of our work every day.

3. Accident prevention is good business. It minimizes human suffering, promotes better working conditions for everyone, holds Talladega Machine & Supply Co., Inc. in higher regard with customers, and increases productivity. This is why Talladega Machine & Supply Co., Inc. will comply with all safety and health regulations which apply to the course and scope of operations.

4. Management is responsible for providing the safest possible workplace for Employees. Consequently,

management of Talladega Machine & Supply Co., Inc. is committed to allocating and providing all of the resources needed to promote and effectively implement this safety policy.

5. Employees are responsible for following safe work practices and company rules, and for preventing accidents and

injuries. Management will establish lines of communication to solicit and receive comments, information, suggestions and assistance from employees where safety and health are concerned.

6. Management and supervisors of Talladega Machine & Supply Co., Inc. will set an exemplary example with good

attitudes and strong commitment to safety and health in the workplace. Toward this end, Management must monitor company safety and health performance, working environment and conditions to ensure that program objectives are achieved.

7. Our safety program applies to all employees and persons affected or associated in any way by the scope of this

business. Everyone’s goal must be to constantly improve safety awareness and to prevent accidents and injuries. Everyone at Talladega Machine & Supply Co., Inc must be involved and committed to safety. This must be a team effort. Together, we can prevent accidents and injuries and keep each other safe and healthy in the work that provides our livelihood. By signing this document, I confirm the receipt of Talladega Machine & Supply Co., Inc ‘s employee safety handbook. I have read and understand all policies, programs, and actions as described, and agree to comply with these set policies. __________________________________ ____________________________ Employee Signature Date


July 2002 Rev. A Approved by: (D.S.) CONTROLLED Form 6.2-9

Training Evaluation Form

Employee Name______________________________ Date___________________ Employee #___________ SUPERVISOR SIGNATURE_____________________________________ Check appropriate boxes if employee needs additional training in the following areas: Fork Lift Operation & Safety Quality Conscience Wearing Personal Protective Equipment Productivity Crane Operation & Safety Reading Prints Reporting Unsafe Conditions Reporting Bad Quality Reporting Unsafe Acts Planning Job House Keeping (objects in floor, etc.) Initiative Being Safety Conscience Having Required Tools Gaining Knowledge From Others Tool Calibration Procedures & Requirements Computer Skills Welding Department Welding Machine Set Up General Welding Skills Weld Uniformity Weld Defects Fabrication Department General Fabrication & Fitting Skills Iron Worker Brake Press Drill Press Pipe Bender Roll Punch Saws Shears Torch Welding Machine Department Drills Mills Lathes Press CNC Lathe General Machine Skills Paint and Sandblast Departments Proper Handling and Storage of Paint & Equipment Proper Handling and Usage of Sandblast Equipment Burn Department Large Burn Table Plasma Small Burn Table

TMS-Specialties Div.

July 2002 Rev.A Approved by: (KLG) CONTROLLED Form 7.3-1 Page 1 of 2

Project Plan/Part Design/Reverse Engineering Check List Part Description Customer Salesman Date Draftsman 1. Design Input

Customer Sample Date Rec'd Date Returned Tagged Condition In Field Sketch Date of Visit Customer Contact Customer Drawing Drawing # Condition

Date Rec'd Date Returned

Design Input completed by: Date

2. Design Output Drawing # Drawn By: Date:

3. Design Review Approved By: Date: Notes:

4. Design Change (if applicable)

Requested By: Date: Completed By: Date: Approved By: Date: Requested By: Date: Completed By: Date: Approved By: Date:

TMS-Specialties Div.

July 2002 Rev.A Approved by: (KLG) CONTROLLED Form 7.3-1 Page 2 of 2

Project Plan/Part Design/Reverse Engineering Check List

5. Design Verification or Approval Verified By: Date: Verification Process:

6. Design Validation

Customer to inspect and install at their location. Any problems or rejection to be reported and reviewed. * Customer request test or trial in our plant. *Customer validation and notes:

Supplier Survey Form

Yes No N/A

1. Are written Quality Assurance procedures available and maintained for use of all Inspection Personnel?

2. Is the Quality Assurance system derived from a quality specification such as:

( ) ISO 9001 ( ) AS 9100 ( ) Other

3. Does management review the Quality system at defined intervals sufficient to insure continuing

suitably and effectiveness?

4. Is the manual of procedures coordinated with or reviewed by a government agency?

(specify)

5. Does Quality Assurance have access to top management in the resolution of quality problems?

6. Does Quality Assurance review manufacturing plans prior to implementation to establish

appropriate inspection checkpoints?

1. Are the quality capabilities of procurement sources, including those furnishing special process

services, evaluated prior to procurement?

2. Is a list of approved sources maintained and periodically updated?

3. Are Receiving Inspection records maintained and analyzed for quality trends and initiation of

corrective action?

4. Is a supplier performance rating system maintained to ensure continued quality and to assist in the

selection of sources?

5. Are applicable drawings, specifications, and changes referenced on Purchase Orders to suppliers?

6. Are the latest changes to drawings and specifications furnished to lower-tier sources?

7. Do Quality Assurance personnel review Purchase Orders to assure incorporation of applicable

drawings, specifications and quality requirements?

8. Are certified test reports and/or certification of compliance obtained on purchased material?

A. QUALITY ASSURANCE SYSTEM AND PROCEDURE

(specify)

B. PROCUREMENT CONTROL

May 2009 Rev. A Approved by: (JCT) Controlled Form 7.4A-3


Yes No N/A

1. Are incoming raw materials properly identified pending acceptance?

2. By what means are raw materials in storage identified?

4. Is contractor furnished material controlled by segregation and identification?

5. Is positive tractability maintained for each lot of raw material to applicable cert.'s/test reports?

1. Are incoming shipments identified pending inspection?

2. Are copies of applicable Purchase Orders available to Receiving Inspection?

3. Are drawings, specifications, and supplier catalogs available to Receiving Inspection?

4. Are sampling inspection plans used in Receiving Inspection?

5. Are provisions made to prevent unauthorized use of mat'l pending acceptance by Rec. Inspection?

6. Are instructions which establish acceptance criteria available to Receiving Inspection?

7. Are periodic test conducted to verify accuracy of certifications and test reports?

8. Is certification and test documentation reviewed for compliance?

9. Are procedures in place for positive identification and recall of material in an event of nonconformity

to specified requirements?

1. Are inspection gages, measuring devices and test equipment inspected and recalibrated at

specified intervals?

2. Are records of calibration maintained specifying recalibration dates?

3. Is testing and measuring equipment identified by decal or other means to indicate the calibration

status?

D. RECEIVING INSPECTION

Indicate Type

E. INSPECTION AND TEST EQUIPMENT

C. CONTROL OF RAW MATERIAL



Yes No N/A

4. Are employee-owned tools and gages utilized for product acceptance?

5. Are working standards periodically calibrated using primary standards traceable to National

Institute of Standards and Technologies?

1. Are shop travelers, operation sheets and/or inspection instructions used to indicate inspection

status of Operations performed during manufacturing process?

2. Is final inspections performed and results recorded?

3. Are valid statistical Quality Assurance methods employed for characteristics not 100% inspected?

4. Is periodic training provided for Inspection personnel?

5. Are inspection records available for on-site examination by customer representative?

Yes No N/A

1. Are procedures in effect to detect variations from buyer or supplier specifications?

2. Is rejection data utilized to prevent defect recurrence?

3. Are nonconforming supplies identified and diverted from normal production channels?

4. Are deviations submitted to the customer for approval?

5. Are supplies designated as scrap identified or positively controlled to prevent re-issue and use?

1. Are applicable Engineering drawings and specifications available at time and place of inspection?

2. Does Quality Assurance verify that changes are incorporated at affectivity point?

3. Are Engineering change orders readily available to Inspection personnel?

4. Are obsolete specifications and drawings systematically recalled from point of use and distribution?

G. NON-CONFORMING SUPPLIES

H. DRAWING AND CHANGE CONTROL

F. INSPECTION

If so, are they periodically recalibrated?



1. Are written instructions provided for preservation, packaging, marking and shipping?

2. Does Quality Assurance verify conformance of outgoing shipments to applicable preservation,

packaging, marking and shipping requirements?

1. List Special Processes (plating, welding, heat treat, etc.) for in-plant.

2. Are gages and other devices used in controlling special processes subject to calibration?

3. Are records maintained relative to such calibration?

4. Are personnel & equipment for special processes approved or certified when applicable?

5. Is a physical and chemical laboratory maintained for verification of in-plant processes?

PROCESS SPECIFICATION CERTIFIED BY

I. PACKAGING AND SHIPPING

J. SPECIAL PROCESSES



PLEASE PROVIDE A UNCONTROLLED COPY OF QUALITY MANUAL WITH COMPLETION OF THIS FORM.

IT IS UNDERSTOOD THAT A FOLLOW-UP SURVEY MAY BE PERFORMED BY TMS SPECIALTIES MFG.QUALITY ASSURANCE TO THIS QUESTIONNAIRE.

APPROVED ( )DISAPPROVED ( )APPROVED PENDING C/A ( )

APPROVED FOR:

A) MACHINING

B) PLATING

C) PAINTING

D) CLEANING

E) HEAT-TREATING

F) CALIBRATION

G) METALLURGICALANALYSIS

H) OTHER (LIST)

SURVEY QUESTIONNAIRE EVALUATED BY;___________________________ DATE:____________

ON-SITE SURVEY PREFORMED BY:________________________________ DATE:____________

APPROVED BY: TITLE: DATE:

SUMMARY OF SURVEY QUESTIONNAIRE

K. SUPPLEMENTAL DATA

Signed:___________________________________Quality Assurance Manager

Date:_____________________________________


DATE:

VENDOR:

CONTACT:

PHONE #:

FAX #:

QUOTE #:

SHOP SUPPLIES:

EMPLOYEE PURCHASE

MACHINE MAINTENANCE:

JOB NUMBER:

QTY. DESCRIPTION/ DETAILS PRICE

DELIVERY LOCATION/ SPECIAL REQUIREMENTS:

REQUESTED BY: APPROVED BY:

May 2009 Rev. B Approved By: (JT) Controlled Form 7.4 B-1

Machine Name:

Name/ Employee #:

PROMISED DELIVERY:

REQUIRED DELIVERY:

EXPENSE CATEGORY (CHECK ONE OF THE FOLLOWING)

PURCHASE ORDER REQUEST FORM

PURCHASE ORDER #:

TRAVELER COLOR LOG

Traveler Color Status Green Normal Red Rush or Rework Yellow ( Specialties Only ) Saw List Blue Duplicate Orange Assembly

Jan 2008 Rev. B Controlled by (JW) Form 7.5A-5

Appendix C: Process Flow Chart 7.5A-6 June 2009 Rev. D

Specialties Manufacturing

Activities Performed P1 Activities Performed P1 Field Sales NO P2 Create Order Design/Redesign Design Design Drawing Pull Drawing Purchase Material NO P3 Subcontract Route Sheets Inspection P4 Receive Material

Order Entry

Planning

Sales Receive Order

Sales Receive Order

Pull Order Cards Route Materials Pull Inventory P5

Receiving

Preventive Maintenance P6

Maintenance Production

P7 NO

YES

P8 YES

P9 NO P10

Fabrication & Machining

Departments

Outside Processing

Final Inspection

In Process Inspection

Shipping &

Receiving

BAR/FLAT STOCK COLOR CODE

All raw bar stock or flat stock will be color coded by the following code

TMS ONLY 4140 Hot Rolled White 4140 Heat Treat Red/White C1144 Blue 8620 Blue/White 1045 Green 1018 Cold Rolled Red 4340 Orange 52100 Bearing Steel Green/White Any other grade of metal or material to be machined is tagged or marked to specify its grade as soon as it is received. July 2002 Rev. A Approved by: (DS) Form 7.5A-7


July 2002 Rev. A Approved by:(KLG) CONTROLLED Form 7.5B-1

Maintenance Schedule

Months of the Year

ID

No.

Equipment Description

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec


July 2002 Rev. A Approved by:( KLG) CONTROLLED Form 7.5B-2

Equipment Maintenance Log

ID #: _____________________________

Date

Work Performed Initials

OVERHEAD CRANE INSPECTIONID # LOCATION: YES NO

CONTROLLER DOES THE CONTROLLER DISPLAY EVIDENCE OF DAMAGE OR DANGER TO PERSONNEL?

HOOKS DOES THE HOOK NUT DISPLAY EXCESSIVE WEAR OR DAMAGE?BLOCKS & DOES THE SAFETY LATCH DISPLAY EXCESSIVE WEAR OR DAMAGE?SHEAVES DOES THE HOOK SWIVEL DISPLAY EXCESSIVE WEAR OR DAMAGE?

IS THE BLOCK PROPERLY LUBRICATED?DO THE SHEAVES DISPLAY ANY EXCESSIVE WEAR OR DAMAGE?ARE THE SHEAVES PROPERLY LUBRICATED?

SUPPORT ARE THERE ANY CRACKS IN THE GRIDERS?STRUCTURAL ARE THERE ANY BROKEN BOLTS OR RIVETS?

BRIDGE ARE THERE ANY BROKEN BOLTS OR RIVETS?ARE THERE ANY CRACKS IN THE GRIDER OR END TRUCKS?

BRACKETS ARE ALL BRACKETS IN PLACE AND SOLID?

END STOP IS THERE ANY EVIDENCE OF DAMAGE OR DANGER TO END STOP?

RUN WAYS DO RUN WAYS DISPLAY EXCESSIVE WEAR?

CRANE DOES THE CRANE WANDER?ALIGNMENT

TROLLEY IS THERE ANY WEAR OR CRACKS IN RAILS?RAIL

WIRE ROPE DOES THE WIRE ROPE DISPLAY ANY EXCESSIVE WEAR?& DRUM DOES THE DRUM DISPLAY ANY EXCESSIVE WEAR?

ARE THE DRUM GROOVES WORN GREATER THAN 25%?DO THE DRUM BEARINGS DISPLAY ANY EXCESSIVE WEAR?

ELECTRICAL IS ALL WIRING IN GOOD SHAPE?ITEMS ARE ALL ELECTRICAL COMPONENTS IN GOOD WORKING ORDER?

MOTORS DO MOTORS DISPLAY ANY EXCESSIVE WEAR?DO BEARINGS IN MOTOR DISPLAY ANY EXCESSIVE WEAR?IS ALL WIRING ON MOTOR IN PROPER ORDER?

BRAKE DO THE LOAD BRAKES DISPLAY ANY EXCESSIVE WEAR?

LIMIT DO ALL COMPONENTS FUNCTION PROPERLY?SWITCHES

OPERATION DO ALL CRANE CONTROLS OPERATE PROPERLY?OF CRANECONTROL

DATE:

INSPECTED BY:

July 2002 Rev. A Approved by: (DS) Form 7.5B-3

July 2002 Rev. A Approved by:(KLG) CONTROLLED Form 7.5C-1


TAGS

TEN MOST WANTEDPast due Orders

Job# CustomerOrder Date Discription Last work Due Date

Jan.2008 Rev. A Approved by: ( J.W. ) CONTROLLED Form 7.5C-2


Calibration List & Inspection Report

ID

No,

Job # Tool Description

Location

Test

Period

Person

Responsible

Date

Added

Calibrated

By / Date

As

Found

As

Left

Next

Due / Date

Standard Identification

July 2002 Rev.A Approved by: (KLG) CONTROLLED Form 7.6-1


June 2002 Rev. A Approved by:( DS) CONTROLLED Form 7.6-2

Calibration Labels

TMS – Machining & Wire Div.

June 2002 Rev. A Approved by: (DS ) CONTROLLED Form 7.6-3

MICROMETER SIGN OFF SHEET

DATE

DISCRIPTION

AS FOUND

AS LEFT

OPERATOR

TMS / Specialties

March, 2006 Rev. B Approved by: (JW) CONTROLLED Form 8.2-1 page 1

AUDIT CHECK LIST Audit Team:_________________________________________ Area:________________________________ Date:_____________________ # Ref.# Question/Statement Finding/Observation/Notes:

TMS/SPECIALTIES INTERNAL AUDIT SCHEDULE & MATRIX

APRIL, 2007 REV. B APPROVED BY: (JW) CONTROLLED FORM 8.2-2

Indicates audit is complete Year of Audit: O Indicates areas to be revisited Indicates areas to be audited

MONTH OF THE YEAR

ISO REQUIREMENTS Title

J AN

F E B

MA R

A P R

MA Y

J U N

J U L

AUG

SEP

OCT

NOV

DEC

REVI SI T

Audit By: Date:

TMS/Specialties

Inspection ReportJob Number Operations Customer Name

Part Number Description Date Inspected

Date Started Date Due Material (Grade & Thickness) Q. C. Inspector

Item Inspection Dimension Tolerance Dimension Found To Not to

No. Device Used Specified "+" "-" 1 2 3 Print Print

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

Disposition Remarks:

Parts to print, approved for use in production.

Parts not to print, print will be revised.

Parts not to print, corrective action required, new report to be submitted.

Other:

Q. C. Inspectors Signature & Date 1 of 1

Sheet

July, 2008 Rev. C Approved by: (J. W.) Form 8.2C - 1


April 2009 Rev. A Approved by:( JT) CONTROLLED Form 8.3-3

REWORK REQUEST FORM

Job Number___________________ Part Number___________________ Quantity To Be Reworked ________ Reason For Rework______________ Material Needed_________________ Date Of Rework Request __________ Notes _________________________ ______________________________ ______________________________ ________________

APRIL, 2007 Rev. A Approved by: (JW) Form 8.5 - 4

Corrective Action Plan Relating to Report No.

Report Reference Company Name:

Page No

Ref No.

Corrective Action

Responsible

Person

Completed

By Date

Customer Name: __________________________

Completed By: ____________________________

Date: ____________________________________

CUSTOMER SATISFACTION SURVEY

Please rate the following statements according to your experience with Talladega Machinery, Inc.

Always Usually Sometimes Never Not Applicable

When I had a question, it was answered promptly.

Management is knowledgeable about its services.

I received my orders when they were promised.

We treat you like we want your business.

The parts received met my quality requirements.

I received my parts in good condition (packaging).

TMS personnel are friendly, courteous, and responsive to my needs.

My order was processed accurately.

I receive Quotes in a timely manner.

How long have you been a user of our services?

Less than 1 year 1-2 years 3-5 years More than 6 years

How would you rate the quality of our Customer Services NOW in comparison with the quality of Customer Service you experienced when you first became a customer?

Significantly better Slightly improved About the same / similar Significantly worse

Please tell us how we might better serve you in the future. ________________________________________________________________________________________________________________________________________________________________________ Feb. 2009 Rev.A Approved by: (J.T.) CONTROLLED Form 8.5.5

tms – specialties div.tmsco.com/forms.pdfi acknowledge the receipt of quality management system...

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