TMC Volunteer Coordinators Training

Andrew Sears

Executive Director

www.techmission.org

andrew@techmission.org

617-282-9798 x101

About TechMission

TechMission is a Christian nonprofit social service organization.

Our Values are Jesus, Justice and Technology.

Our Mission is to support Christian organizations as they use technology to transform vulnerable communities.

TechMission Programs

TechMission, Inc.

TechMissionAC4

Membership

TechMission Corps

(At-risk Youth)

Safe Families (Online Safety)

TechMission Boston TechMission LA TechMission NYC TechMission Denver TechMission Chicago

(26 TMC Sites)

ChristianVolunteering.org

UrbanMinistry.org

ChristianVolunteering.org: Online Volunteer Matching

Goal: to place thousands of volunteers in thousands of ministries serving low-income communities

– Website similar to job matching sites like Monster.com, but matching volunteers to volunteer opportunities

Currently:– 1759 volunteer opportunities– 1054 organizations– Over 800 volunteer placements since Sept. 2006

Christian Volunteering: Serving Inside Church vs. Outside Community

Source: Corporation for National and Community Service

Value of Faith-BasedVolunteers = $51.8 billion

Learning from a Secular Model: VolunteerMatch

VolunteerMatch.org last year had– 441,057 volunteer placements– 38,000 volunteer opportunity postings– 44,521 registered organizations– 902,923 registered users– 4.7 million website visitors– 79 million page views– Provided volunteer whose time value over $294 million– For every $1 spent returned $94 in value of volunteer time

Review VolunteerMatch’s Annual Report at:– http://www.volunteermatch.org/about/annual_report_06.pdf

The Need for ChristianVolunteering.org

Only 2% of VolunteerMatch’s volunteer placements are for faith-based opportunities– Although faith-based volunteers make up 34.4% of the

volunteer pool

The needs of Christian social service organizations are not being met by existing sites like volunteer match– National Christian nonprofits have told TechMission that

they want a Christian partner that will meet their unique needs

UrbanMinistry.org: Connecting Communities for Social Justice

Goal: to provide “Web 2.0” services like Wikipedia, MySpace, Facebook, YouTube and iTunes related to Christians and Social Justice

Online Community and Training Materials with:– 1981 urban ministry sermons, videos, workshops,

document templates, courses, presentations, webcasts and articles

– 6902 Registered Users– 1820 Organizations– 1753 Volunteer Opportunities

Partners: CCDA, AGRM, YouthPartnersNet, Kingdomworks, UrbNet

UrbanMinistry.org: Learning from Secular Models

Idealist.org TakingITGlobal.org Change.org

TechMission Partners in the Movement

TechMission Partners

ChristianVolunteering.org Partners– Salvation Army, World Vision, Association of Gospel

Rescue Missions, Christian Community Development Association, Urban Youth Workers Institute, YouthPartnersNet (formerly Compassion USA), Here’s Life Inner City (Campus Crusade)

UrbanMinistry.org Partners– World Vision, Association of Gospel Rescue Missions,

Christian Community Development Association, YouthPartnersNet (formerly Compassion USA), Kingdomworks

TMC Volunteer CoordinatorsTeam, Goals and Outcomes

Stages of TMC Members and Staff Development

Level 1: Enthusiastic Beginners (high commitment, low competence)– People with high levels of commitment to the task but low levels of

competence because they have never done this particular task before. Level 2: Disillusioned Learners (low commitment, some competence)

– People with some experience and competence but reduced levels of commitment and enthusiasm due to some failure during the learning process or realization that the task is harder than they thought.

Level 3: Capable but Cautious Performers (moderate commitment and competence)

– People with moderate to high levels of competence but may have lost some of their enthusiasm or confidence or are cautious in performing the task on their own.

Level 4: Peak Performers/Self-Reliant Achievers (high commitment, high competence)

– People who are highly competent and highly committed to perform a particular task.

Leadership Styles

Directing: high direction, low support– Leaders provide specific directions about roals and goals and

closely track performance in order to provide frequent feedback on results

Coaching: high direction, high support– Leaders explain why, solicit suggestions, praise progres that is

approximately right, but continue to direct task accomplishment Supporting: high support, low direction

– Leaders facilitate interaction with others, listen to people, draw them out, encourage and support them, but provide little direciton.

Delegating: low support, low direction– Leaders empower their people to act independently with

appropriate resources to get the job done

Situational Leadership Model:How You Lead Depends on the Situation

Enthusiastic Beginners

Directing TechMission

Initially/Site

Disillusioned Learners Coaching Site

Capable but Cautious Performers

Supporting Site

Peak Performers/Self-Reliant Achievers

Delegating TechMission

Later/Site Later

Development Level Leadership Style Situation

Online Services Team Members

Andrew Moyra Christine T Christine E

TM Content Editors (Evan) TM Volunteer Coordinators (Miki) CCDA Volunteer Coordinator HLIC Volunteer Coordinator Youth Partners Volunteer Coordinator

Online Services:TechMissionInternal Team

TMC Volunteer Coord: AmeriCorps Team

TMC Volunteer Coordinator Team Meetings

Occur by Web conference call every two weeks (through Dec)– http://connect.acrobat.com/techmission– Call in number: 218-486-2205, pin 9051184

We will purchase web cameras for each site to use in conference call

Have assignments and action items completed and open on your computer to share and discuss in the meeting

TechMission Corps

TechMission/AC4Membership

ChristianVolunteering.orgUrbanMinistry.orgSafeFamilies.org

Sites WeSupport

ProgramsOutcome Goals

Over $4 million in resources provided to sites and participants

TechMission’s Strategic Plan(what we are heldaccountable for)

Measuring Outcomes

Total Site Traffic New Organizational Accounts New User Accounts Volunteers Opportunities Posted Volunteers Matched Partnerships Developed Number of Content Items Posted

Sample Outcomes (Annual)

Total Site Traffic: 20,000 visitors New Organizational Accounts: 300 New User Accounts: 1,000 Volunteer Opportunities Posted: 300 Volunteers Matched: 250 Partnerships Developed: 5 major, 20 minor Number of Content Items Posted: 30 talks, 10

videos and 10 documents

Meeting Outcomes

Goal: develop outcome goals that are realistic but will stretch you AmeriCorps holds TechMission accountable for our outcomes

– Sites that produce the best outcomes may be considered for additional AmeriCorps members in future years

– Sites that don’t meet important outcomes may not be able to continue in the program

Need to come to an agreement on outcome goals by the end of September between you, your supervisor/organization and TechMission

– Outcomes are the responsibility of you, your supervisor and your organization– Tracking and Meeting and outcomes will help your organization get funding in

the future from other funders

Tracking Outcomes

Most volunteers should go through your subsite.ChristianVolunteering.org for outcomes to be properly tracked.

– Online system will track the above volunteer outcomes

Will allow exceptions when CV.org is not realistic for manual tracking of volunteers using Excel

– Track # volunteers and volunteer hours– Have each volunteer report their total volunteer hours and

use that for documentation

Faith Guidelines

iVolunteering.org and UrbanResource.net are our faith-free brands

– Tag faith free materials with UrbanResource.net tag

Volunteers whose primary function is faith-related activity (like evangelism) cannot be counted toward outcomes

– Cannot count time coordinating them as AmeriCorps time AmeriCorps members must average 34 hours per week of

AmeriCorps time– The remaining 6 hours or any time over 40 can be used for faith

activities, capacity building or whatever you want Time spent on any faith content on UrbanMinistry.org must be

during non-AmeriCorps hours

Workplan

Will be high direction and low-to-moderate support from TechMission– TechMission will provide high support on tech

aspects– First tier of support should be TMC members

based at TechMission

Should be collaborative effort of TMC member, supervisor and TechMission

Appendix

TechMission Board

Major Bill Hurula (President, Salvation Army) Marcus Thorne (Lawndale) Rudy Carrasco (Harambee) Jonathan and Melinda Carter (Circle Urban) Rob Robinson (Servant Leaders) Ron McConico (Twin Cities Union Gospel

Mission) Catherine Wright (Legal Counsel)

History of TechMission

2000– AC4 Program started in 2000 with founding organizations largely out of

CCDA with about 50 members 2002

– TechMission incorporated as nonprofit organization– AC4 Funded through HHS Compassion Capital Grant

2003– Started TechMission Boston Program with Department of Education Grant– First AC4 national conference co-sponsored by CCDA

2004– TechMission Boston becomes TechMission Corps program through

AmeriCorps grant and expands to LA 2005

– Started TechMission Safe Families program with Department of Justice grant

Organizational Growth

Year Budget Staff at HQ** Staff at Sites**

2002* $136,354 4 0

2003 $306,438 7 1

2004 $597,881 8 7

2005 $840,245 12 20

2006 $1,015,524 16 20

2007*** $1,146,184 18 40Notes: * TechMission operated within Bruce Wall Ministries from 2000 until July 2002 ** Staff numbers are for full-time equivalent staff and include AmeriCorps/VISTA staff *** Indicates estimate