TIPS IN THE CORONA CRISIS

• Mount a spitting protection

• Request to have the exact amount of money ready, if possible (avoid giving change)

• Have money placed on a money tray, not in the hand (avoid direct contact)

• If possible: Request to use card payment/contactless payment

• Separate serving and cashier functions or clearly separated areas of responsibility

• Limit the number of customers in the shop (depending on shop area)

• Distance markings on the floor (at least 1.5 m distance)

• Do not accept customer containers (returnable cups, bags, etc.)

• Tongs, hygienic gloves or hygienic bags - only when working with food (e.g. bread gloves with magnetic holder)

• Regular hand washing and disinfection

• Provide for sufficient hygiene material

• Regular disinfection of door handles, keyboard, touch screen, working and storage surfaces, etc. (among other things at the moment of crew change)

• Protect employees with pre-existing conditions and have them work, for example, in the warehouse, not in sales

• Have employees with symptoms of illness stay at home as a precaution

• Compliance with the cough and sneeze etiquette

• Face masks for sales staff (voluntary)

TIPS FOR SALES

HYGIENE RULES FOR EMPLOYEES

TIPS IN THE CORONA CRISIS

• Adjustment of opening hours (e.g. open on Sundays)

• Focus on enjoyment at home

• Convey a bit of normality through special confectionery baked goods offers (e.g. Mother’s Day, or as a little “time-out”)

• Additional offer of products with longer shelf life: durable baked goods, muesli bars, etc.

• Sales of packaged flour and yeast (currently in demand)

• Creation of a drive-in (customers can take away the baked goods directly from the car)

• Order service by phone, fax, e-mail or via online shop

• Express pick-up station (e.g. for paid online orders)

• Delivery service (e.g. delivery directly to the house if ordered in advance the day before)

• Use weekly farmers’ markets (these are currently experiencing a boom)

• Coupons as support (for later redemption)

• Campaigns to support the baker/confectioner (e.g. selling coffee cups from a value of 5.00 €, but the customer is welcome to pay/ donate more)

• Rounding up campaigns (call on customers to round up the cent amount)

• Participation in the merger of various regional companies (support your locals campaigns, voucher campaigns, etc.)

• Show solidarity and support others

• Discount campaigns for medical doctors, nurses, etc.

• Donation campaigns for social institutions, associations/clubs, etc. (e.g. food banks)

• Special offers (provide ready-made packages with various baked goods)

• Recourse to workers from other sectors: Gastronomic businesses are currently laying off employees, who are best suited for sales in bakeries/confectionery bakeries

• Setting up a piggy bank as a thank you for the employees

• Strengthen social media presence

• Show a sense of humour with fun campaigns and offers (e.g. toilet paper cake, corona muffins, etc.)

IDEAS FOR CAMPAIGNS, ADJUSTMENTS, OFFERS

TIPS IN THE CORONA CRISIS