Tina Richardson6 Lansdowne Place, Smithfield NC 27577

Work: (919)852-7228, Personal Cell: (919)229–5584Personal Email: trich8402@gmail.com

Objective: To contribute to the overall organization focusing on my Customer Service skills and experience along with my strong drive to excel to achieve the departmental goals and objectives. Qualifications/Strengths:

Quality and detailed oriented with a strong quality focus Exceptional customer service skills with 7 years of Mortgage experience Self-managed, fast learner and valued contributor to the team Efficient, resourceful and solution oriented with a strong drive to excel

Professional Experience:Wells Fargo, Raleigh, NC 2013-Present

Loan Verification Analyst, Foreclosure Dept – Accurately read, interprets and research correspondence and legal mortgage documents. Interpret and review Substitution of Trustee documents that are sent from the Attorney offices to make sure suitability for court. Obtained VP designation level on behalf of Wells Fargo for use in legal proceedings.

2012-2013Loan Servicing Specialist, Bankruptcy Dept – Follow-up on Trustee status and records, reconcile payment differences and note accounts accordingly and accurately.

2012-2012Home Preservation Specialist, Loss Mitigation – Acted as single point of contact for borrowers experiencing hardship and requesting a loan modification. Collected required documents from borrowers, packaged and submitted to Underwriting, kept borrowers informed of progress.

IBM, RTP, NC 2010 – 2012Call Center Specialist – Provided customer service for inbound and outbound calls related to mortgage servicing needs to include: collections, escrow, modifications, short sales and deed-in-lieu. Affiliated Computer Services, Cary, NC 2007 - 2010Human Resources Benefit Specialist - Oversaw implementation programs. Directed distribution of benefits for companies, Tenneco, Corning, United Launch Alliance, and the County of Orange California

Caterpillar, Smithfield, NC 2005 – 2007Human Resources Associate - Conducted bi-annual review of all company personnel. Established wage incentives and guidelines for pay raises and promotions.

Education Smithfield Senior High School graduated with diplomaCurrently pursuing a Bachelors of Science degree in Human Resource Management from Kaplan University.

References available upon request.