time management: get organized for peak performance · workflow and office space, using your...

Time Management: Get Organized for Peak Performance

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

What Will Students Learn?

Better organize yourself and your workspace for peak efficiency.

Understand the importance of, and the most useful techniques for, setting and achieving goals.

Identify the right things to be doing and develop plans for doing them.

Learn what to delegate and how to delegate well.

Take control of things that can derail your workplace productivity.

What Topics are Covered?

The Power of a Change

Changing Our Perspective

Setting Goals

Planning Tips and Tricks

Setting a Routine

Doing it Right

Putting an End to Procrastination

Getting Organized

Organizing Your Files

Managing Your Workload

Duration: 1 day

What’s Included?

Instruction by an expert facilitator

Small, interactive classes

Specialized manual and course materials

Personalized certificate of completion

Course Title 2

Talent Management Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This two-day course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.


Apply the multifaceted aspects of talent management in their own organization

Describe the skills required to manage high potential candidates

Recognize and foster talent within an organization

Explain the principles of competency-based management

Use the language for talent management


Talent management, performance management, and succession planning

Creating a talent management plan

Competency-based programs

Identifying talent

Conducting talent assessments

Keeping people interested

Talent review meetings

Compensation and benefits

Communicating with high potentials

Development strategies

Fostering engagement

Evaluating the plan

Duration: 2 days

What’s Included?





Course Title 3

Self-Leadership Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behavior and results, focus, practice, and learning were necessary to achieve their goals. Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This one-day workshop will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.


Define self-leadership and what it means on an individual level

Assume responsibility for their results by understanding who they are, what they want, and how to reach they goals

Describe the four pillars of self-leadership

Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership


What is self-leadership?

Knowing who you are

Change management

Knowing what you do

Motivation for optimists

Using what you know

What’s Included?





Course Title 4

Writing Reports and Proposals It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. Having a method to prepare these documents will help you be as efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles. Participants should complete On-Track Empowering Solutions’ Business Writing That Works course before taking this workshop.


Prepare reports and proposals that inform, persuade, and provide information.

Review your work so that it is clear, concise, complete, and correct.

Apply these skills in real work applications.


The stages of report writing (investigating, planning, writing, and revising)

Using headings, charts, and graphs

The parts of a proposal

Persuasion, designing a message, and tough questions

Giving credit

What’s Included?





Course Title 5

Performance Management: Managing Employee Performance

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will give you some of those skills.


The role of goal setting in performance management.

Tools to help your employees set and achieve goals.

A three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.

Motivational tools and techniques.


The shared management model

Setting goals

Phase I (Preparation)

Phase II (Activation)

Phase III (Ongoing and Formal Evaluation)

What’s Included?





Course Title 6

Knowledge Management Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This two-day workshop will introduce you to knowledge management tips, techniques, and proven processes.


Define knowledge and knowledge management.

Explain the difference between explicit and tacit knowledge.

Identify various knowledge management theoretical models.

Explain how a properly implemented knowledge management program can improve efficiency.

Describe the steps for employing a new knowledge management program in an organization.

Identify the required components for implementing a knowledge management framework within an organization.


Definitions of knowledge management, tacit knowledge, explicit knowledge, and KMBOK

The business case for knowledge management

The knowledge management mix

The knowledge management framework

Knowledge management models

The knowledge management toolkit

Implementing knowledge management initiatives

Designing a chief knowledge officer position

Case studies and success stories

What’s Included?





Course Title 7

Creating a Workplace Wellness Program Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This two-day course includes all aspects of designing or upgrading a program, from concept through implementation, to review.


Describe the necessity of workplace wellness programs

Create program elements that reflect the needs of employees and the objectives of the organization

Select program elements that fit the context of current operations

Establish implementation and evaluation strategies


The case for wellness

Building the foundation

Gathering support

Gathering data

Performing a needs analysis

Key program elements

In-depth case studies

Implementing your workplace wellness program

Reviewing the plan

Evaluating and reporting results

What’s Included?





Course Title 8

Coaching and Mentoring Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.


Understand how coaching can be used to develop your team

Develop the coaching and mentoring skills that help improve individual performance

Demonstrate the behaviors and practices of an effective coach

Recognize employees’ strengths and give them the feedback they need to succeed

Identify employee problems and ways you can help to correct them


Defining coaching and mentoring

Coaching assessment review

Interpersonal communication skills

Critical coaching skills

Setting goals with SPIRIT

Learning styles and principles

The benefits/consequences matrix

Skills involved in coaching

The coaching model

Giving effective feedback

Coaching problems and solutions

What’s Included?





Course Title 9

Business Succession Planning Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will teach you the basics about creating and maintaining a succession plan.


Demonstrate an understanding of the value of succession planning for successful businesses.

Demonstrate expertise with the key elements of a succession plan.

Create and discuss aspects of a succession plan.

Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.


A need for succession planning

Defining a succession plan

Identifying resources and analyzing risks

Defining roles, responsibilities, and functions

Gathering information and forecasting needs

Putting the plan together

Putting the plan into action

Evaluating and reviewing the plan

Your action plan

What’s Included?





Course Title 10

Advanced Writing Skills This is a one-day workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.

You must complete On-Track Empowering Solutions’ Business Writing That Works course before taking this workshop.


How to make your writing clear, complete, concise, and correct.

How to improve sentence construction and paragraph development.

How to deal with specific business requests.

How to create effective business cases, proposals, and reports.

How to thoroughly document sources that you use in your writing.


The C’s of writing

Writing mechanics

Dealing with specific requests

Preparing business documents

Editing techniques

What’s Included?





Course Title 11

Business Writing That Works We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This two-day workshop will give you the tools to become a better writer.


The value of good written communication.

How to write and proofread your work so it is clear, concise, complete, and correct.

How to apply these skills in real world situations.

The proper format for memos, letters, and e-mails.


The four C’s: clear, concise, complete, and correct

Word agreement

Active and passive voice

Sentences and sentence types

Readability index

Manners and courtesy

Practical and inclusive language

Sentence construction and punctuation

Writing business letters, memos, and e-mails

Spelling and proofreading

Reviewing your writing

Course Title 12

Managing Pressure and Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.


Apply a direct understanding of pressure points and their costs and payoffs

Speak in terms related to emotional intelligence, optimism, and resilience

Create a personalized toolkit for managing stressors and anger

Work on priorities and achieve defined goals


Under pressure!

Getting to the heart of the matter (including identifying pressure points and creating an action plan)

Emotional intelligence

Coping toolkit (including anger and stress management)

Getting organized

What’s Included?





Course Title 13

Human Resources Training: HR for the Non-HR Manager

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).


Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.

Write job specifications and identify core competencies.

Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.

Get new employees off to a good start.

Understand compensation and benefits.

Maintain healthy employee relations.

Make performance appraisals a cooperative process.


Defining human resources

Skills inventory and job analysis

Position profiles and job descriptions

Finding candidates and advertising guidelines

Preparing for and conducting the interview

Employee orientation and onboarding

Planning training and external providers

Performance reviews

Attendance management and diversity

Privacy issues and compensation and benefits

Managing disciplinary issues and termination

Exit interviews

What’s Included?





Course Title 14

Employee Accountability Organizations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.


Understand what accountability is and what events in history have shaped our view of it

Identify the requirements for personal and corporate accountability

Apply the cycle of accountability and the fundamental elements required to build an accountable organization

Describe what individuals must do to become accountable

Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation

Pinpoint ways to build ownership in your organization

Isolate areas for further self-improvement


Defining accountability

Creating an accountable organization

Setting goals and expectations

Doing delegation right

Offering feedback

A toolbox for managers

What’s Included?





Course Title 15

Advanced Skills for the Practical Trainer Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy. To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development. We want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This three-day workshop will help you reach that goal. NOTE: We strongly recommend completing On-Track Empowering Solutions’ The Practical Trainer workshop before taking this course.


Demonstrate your understanding of learning styles and how to accommodate all four learning styles in the classroom

Apply the key principles of effective communication in a workshop setting

Use a variety of training techniques to stimulate participation

Develop a plan and prepare for an effective training session

Explain the different levels of evaluation and when to use each

Identify advanced interventions for difficult situations

Put your skills to work for a team presentation


Preparing to learn and understanding learning

Competencies for adult educators

Accommodating learning preferences

Increasing your expertise and using existing materials

Planning a workshop, including preparing visual aids

Effective communication (incl. questioning)

Kirkpatrick’s levels of evaluation

On-the-job support

Managing stress and dealing with difficult situations

Training in different forums (i.e. virtual learning)

Mock training presentations

What’s Included?





Course Title 16

The Minute-Taker’s Workshop No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.


Recognize the importance of minute-taking.

Develop key minute-taking skills, including listening skills, critical thinking, and organization.

Be able to resolve many of the complaints that affect minute-takers.

Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.

Be an efficient minute-taker in any type of meeting.

Be able to prepare and maintain a minute book.


The role of a minute taker

The skills of a minute taker

Meeting agreements

Minute styles (formal, informal, and action)

What do I record?

Techniques for preparing minutes

The minute book

Taking minutes in an interactive meeting

What’s Included?





Course Title 17

Meeting Management: The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members.


Understand the value of meetings as a management tool

Recognize the critical planning step that makes meeting time more effective

Identify process tools that can help create an open and safe forum for discussion

Develop and practice techniques for handling counterproductive behaviors


The basics for effective meetings

The best and worst of meetings

Holding productive meetings

Preparing for meetings

Setting the place

Leading a meeting

Process and content

How to control a meeting

A plan for success

What’s Included?





Course Title 18

Business Process Management Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This two-day course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.


Define business process management and related concepts

Recognize the vital role processes play in a business

Appreciate the role of technology in process management

Develop a vision to guide process improvement

Understand how to design or enhance an existing process using the business process life cycle

Construct a process map

Perform a what-if analysis to improve your processes

Implement and monitor process changes

Identify how Lean and Six Sigma methods can assist in managing and improving processes

Use a variety of tools and techniques to eliminate waste and redundancies


The fundamentals of business process management

Defining business process management

Reflecting on processes

The business process life cycle

The vision phase

The design phase (including process mapping)

The modeling phase

The execution phase

The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)

The optimizing phase(including an introduction to Lean and Six Sigma methods)

What’s Included?





Course Title 19

Business Leadership: Becoming Management Material

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.


Define your role as a manager and identify how that role differs from other roles you have had.

Understand the management challenge and the new functions of management.

Discover how you can prepare for and embrace the forces of change.

Identify ways to get you and your workspace organized and get a jump on the next crisis.

Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.

Enhance your ability to communicate with others in meetings and through presentations.

Create an action plan for managing your career success.


Learning organizations

Peter Senge’s learning disciplines

What leadership is and is not (including servant leadership)

Kouzes and Posner’s five leadership practices

Core skills like communication, body language, delegation, meetings, and time management

Understanding the trust cycle and building trust

Managing change

SWOT analysis and problem solving

Giving effective, constructive feedback

Building good relationships

What’s Included?





Course Title 20

Problem Solving and Decision Making We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this two-day workshop is all about.


How to apply problem solving steps and tools

How to analyze information to clearly describe problems

How to identify appropriate solutions

Ways to think creatively and be a contributing member of a problem solving team

How to select the best approach for making decisions

How to create a plan for implementing, evaluating, and following up on decisions

Ways to avoid common decision-making mistakes


Problem-solving definitions

Making decisions

Problem solving model and toolkit

Getting into It

SWOT Analysis

Making good group decisions

Analyzing and selecting solutions

Planning and organizing

Many hands-on case studies and exercises

What’s Included?





time management: get organized for peak performance · workflow and office space, using your...

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