Thomas James

tom.james@dentsplysirona.com – 07881 281 437

1 The Green, Hardwicke, Gloucester, GL2 4QB

Personal Statement

I have worked for DENTSPLY Sirona implants for over 6 and half years. During this time, I have built up a great knowledge, of the Dental industry, the people that work within it, the products available, and the digital cad/cam market in particular.

I have a great track record in sales, and in particular growing my sales in my territory, year on year. I would like to progress in my career, and thus for looking for a new challenge.

I have a passion for all things medical. I especially enjoy the cad/cam digital side to my role, where I am able to be involved in case planning, and case restorations.

Work Experience

DENTSPLY IH Limited

Digital Territory Sales Manager, Digital Implant Solutions Jan 2015 - Present

Completed PSS (professional selling skills) course

Completed BDIA exam and received a distinction

Exceeded agreed sales targets and objectives for 2015 with a 115.1% of target.

Ahead of target for 2016.

Providing expertise to customers and sales organisation, training and support

Analyse business trends, develop and execute territory business plan

Coordinate and conduct sales meetings and product training sessions with customers, internally and externally

Effectively use consultative skills to achieve key business goals through the use of products and product systems

Maintain strong business relationships with key customers

Ability to solve problems by making sound decisions

Develop and maintain good relationships with key personnel

Support other colleagues to develop business opportunities

Regularly review planned activity, actual activity, area plans, field visits, business expenses as and when required

Demonstrate positive role model behaviours in terms of personal and company values and standards, aiming for continuous professional and personal development

Customer Service Administrator for DENTSPLY Implants Division/ Digital Support

December 2009 – 2014

Direct contact with our digital and clinical customers. Selling the benefits and pointing out the cost savings of our products. Direct selling skills course Developing processes Introducing pro-active sales in the office Solving technical product queries Customer Service enquiries –providing customers with information based on product

knowledge, taking 50 – 90 calls per day Involved with credit control of accounts Spotting leads and referring customers for new business. Upselling products when the opportunity arises. Training Visiting labs

Various Temp jobs whilst looking for permanent work post-travelling

April 2009 – Dec 2009

In April I arrived back from Spain and approached various agencies for temp work, which included bar/restaurant work. This actually served a great purpose being able to meet people in other walks of life and added value to my customer service skills.

Travelling in Spain September 2007 – March 2009

In 2007 I decided to move to Spain whilst I was still young enough before settling down. I worked in bars, improving my language skills, and also as a labourer (this has only served to hinder me, as my wife is not a big fan of my half-finished DIY projects!)

Royal Bank of Scotland, Cheltenham

Customer sales Adviser 2004 – August 2007

Running daily sales meetings to review appointments Dealing with Key Customers, Personal, Premium, Business accounts – advising on

borrowing/saving requirements Responsible for reporting on personal banking sales targets Running meetings to coach staff in achieving sales targets Cross selling additional products and services Selling loans, savings plans, investment leads Completed 50% of CEMAP qualification as Mortgage Advisor

I was a customer adviser in a level ‘B’ branch. Day to day at RBS consisted of daily sales meetings to review appointments for the day. I would then have appointments of a varied nature. Key clients were ones with borrowing and saving needs from a mixture of personal, premium, and business customers. During my time in Cheltenham it was my responsibility to fulfil the branches target of personal banking sales. To achieve targets, I had to be pro-active in getting my leads, I also had to coach staff and hold sales meetings to enable other members of staff to help achieve these sales figures. Every problem, complaint, enquiry was an opportunity to cross sell as many products or services that were needed. I finished my time at RBS selling loans, savings, investment leads, and was half way through completing my CEMAP qualifications to be signed off as a mortgage advisor.

Achievements:

Won Best Customer Service Officer award in South West England/Wales – won a trip to Vienna Won – Most cross sales achieved in one day Won – regional competition for most life insurance sold in one month Courses completed Role-play customer services Direct Sales selling skills Proficient in sales force BDIA exam passed

INTERESTS, SKILLS & ACTIVITIES

Languages: Conversationally proficient in Spanish. Interests and activities: I enjoy camping, Sports, gardening, DIY, reading and music

References

Available upon request.